ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary :

• Greet guests with an upbeat and friendly manner, deliver food as ordered to guests in a timely and efficient manner.
• Anticipate needs, and provide any additional items guests require to enjoyably consume their food including silverware, plates, condiments or any other items as needed.
• Assist the Chef on duty and kitchen staff in the garnishing, arranging and proper presentation of food according to guest specifications or the menu guide.
• Responsible for full knowledge of all menu items, ingredients, and prices, including beverage.
• Demonstrate a thorough knowledge of the sequence of service and follow it at all times.
• Handle guest checks according to internal hotel policy.
• Follow departmental rules to ensure safety, cleanliness and guest satisfaction.
• Monitor all tables in station to be sure that they are maintained in a neat and orderly fashion.
• Make every possible effort to approach every table within two minutes.
• Maintain teamwork with other team members at all times.
• Ensure cleanliness of area in accordance with Tropicana Las Vegas standards and the SNHD health code standards.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring the compliance with all local, state, and federal regulations within area of responsibility and reporting potential issues to management.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Minimum of 2 years of experience in a fast paced restaurant environment as either a food runner, bus person or food server.
• Ability to walk and stand for the entire shift, including but not limited to bending, reaching and kneeling.
• Ability to read and write and communicate in English.
• Must be able to lift and move up to 30 pounds.
• Must possess a SNHD health card and Alcohol Awareness card.
• Reports directly to the Restaurant Manager on duty.
• Exceptional customer service focus including attention to producing quality results.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

LANGUAGE SKILLS

Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions and procedure manuals.

Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to perform these operations using units of American money and weight measurement, volume and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, possess ability to operate an adding machine and have basic computer skills.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS :

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.

The employee frequently is required to reach with hands and arms and talk or hear.

Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and / or move up to 10 pounds, frequently lift and / or move up to 25 pounds, and occasionally lift and / or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Employee will be exposed to an environment containing unrestricted second hand tobacco smoke.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains knowledge on available items on menu and side dishes and ensure optimum level of guest satisfaction.
• Assist customers to select appropriate side dishes and drinks.
• Communicate any special food requirements to the kitchen staff.
• Develop and maintain friendly relationship with all guests.
• Manage customer queries and ensure appropriate resolution of all customer queries.
• Coordinate with kitchen staff and customers and ensure timely delivery of all services.
• Establish and maintain a complete course order to customer and ensure conformity of the delivery of food and beverages.
• Manage customers after meals and assist in arranging table and dining counter.
• Performs other duties are required.

EDUCATION / EXPERIENCE

• High school diploma or GED required.
• Must have 1 years food and beverage experience.

LICENSES, CERTIFICATIONS OR REGISTRATIONS :

• Health Card
• Alcohol Card

EMPLOYEE BENEFITS INCLUDE :

Health, Dental, Vision, 401K, PTO, Employee Discount Network, Meals, Celebrations, Awards and more....

Join our Team :

Terrible Herbst Inc. and The Ridge have a long and rich history of guest service, with an emphasis on providing high-quality hospitality and a deliberately different experience to every customer at a fair price.

We look for people to join our team that exemplifies our 5 Core Values (Integrity, Passion, Caring, Professionalism and an Entrepreneurial Spirit).

Terrible Herbst Inc. and The Ridge strives to be a valued and special part of our customer’s daily lives.

Description :

Servers will provide exceptional personalized experiences to every guest every time. The main responsibility of a server is to extend hospitality through prompt, courteous service that is provided to each of our guests.

The Server is responsible for providing an overall exceptional guest experience to help maintain and attract new guests.

It is important that the Server can effectively demonstrate these standards, policies and procedures. The Server must provide instant guest recognition and satisfaction, maintain excellent service standards.

Responsibilities :

• Providing exceptional guest service
• Responsible to meet all Health Department regulations and maintain standards
• Maintain cleanliness of the restaurant
• Assist team members if needed
• Any and all other responsibilities given within the scope of the job description

Qualifications :

• 2 to 3 years of serving experience preferred in a fast paced, high-volume restaurant
• Must demonstrate honesty and integrity inside and outside the workplace
• Ability to obtain and maintain food handler’s certification card
• Must be able to lift 45 lbs
• Excellent customer service skills

POSITION SUMMARY

Be friendly, outgoing, and possess good communication skills. Food servers are responsible for ensuring guests enjoyment.

Food servers should have extensive knowledge in all aspects of the food and beverage menu in order to sell and serve food and beverages in a professional manner that achieves Company service and quality standards.

Candidates should be organized, able to think and act quickly and effectively while retaining self-composure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following :

• Serving a section of tables, as determined by management
• Working in a team environment with the ability to be an effective team player
• Maintaining complete knowledge of locations food and beverage offering and preparation, and steps-of-service standards
• Selling food and beverage items
• Entering and completing guests order on the point-of-sale computer system; accepting various types of payment and making change
• Interacting with guests in a friendly and fast manner; ensuring guests complete satisfaction and exceeding their expectations
• Maintaining specific side-work and ensuring the total cleanliness and smooth operation of the restaurant and / or assigned areas
• Carrying and transporting trays with beverages and / or plates
• Clearing and resetting tables
• Checking identification of guests to ensure they are of legal age to consume alcoholic beverages; refusing to serve beverages in a polite manner to guests who are not of legal age
• Observing guests behavior once they have consumed alcoholic beverages, counting the number of drinks served and offering a taxi if you feel they should not drive;

asking a manager for help with disorderly customers as needed

• Take pride in your personal appearance; reporting to work in neat and clean clothing; maintaining well-groomed hair and personal hygiene as established by Company policy
• Display integrity and honesty in all aspects of your employment
• Performing other duties as directed

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Ability to remain calm while working under pressure in a fast-paced environment.
• Ability to act with integrity and professionalism
• Must possess proficient ability to communicate in English in an oral and written format.
• Ability to absorb and retain information quickly; ability to pass menu related tests
• California food handlers card required
• Basic mathematical skills; ability to handle cash to make change
• Basic reading and writing skills
• Basic computer skills
• Multi-task oriented

MINIMUM QUALIFICATIONS

• ARIZONA - Must be 19 years of age or older at the time of application
• CALIFORNIA - Must be 18 years of age or older at the time of application
• NEVADA - Must be 21 years of age or older at the time of application
• One or more years of full-service restaurant serving experience
• Willingness to work evenings and weekends as required
• Knowledge of and ability to adhere to workplace safety procedures
• Must be able to suggestively sell food and beverage items

PREFERRED QUALIFICATIONS

• Two or more years of full-service restaurant serving experience

Job Details

Description

POSITION SUMMARY

Be friendly, outgoing, and possess good communication skills. Food servers are responsible for ensuring guests enjoyment.

Food servers should have extensive knowledge in all aspects of the food and beverage menu in order to sell and serve food and beverages in a professional manner that achieves Company service and quality standards.

Candidates should be organized, able to think and act quickly and effectively while retaining self-composure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following :

• Serving a section of tables, as determined by management
• Working in a team environment with the ability to be an effective team player
• Maintaining complete knowledge of locations food and beverage offering and preparation, and steps-of-service standards
• Selling food and beverage items
• Entering and completing guests order on the point-of-sale computer system; accepting various types of payment and making change
• Interacting with guests in a friendly and fast manner; ensuring guests complete satisfaction and exceeding their expectations
• Maintaining specific side-work and ensuring the total cleanliness and smooth operation of the restaurant and / or assigned areas
• Carrying and transporting trays with beverages and / or plates
• Clearing and resetting tables
• Checking identification of guests to ensure they are of legal age to consume alcoholic beverages; refusing to serve beverages in a polite manner to guests who are not of legal age
• Observing guests behavior once they have consumed alcoholic beverages, counting the number of drinks served and offering a taxi if you feel they should not drive;

asking a manager for help with disorderly customers as needed

• Take pride in your personal appearance; reporting to work in neat and clean clothing; maintaining well-groomed hair and personal hygiene as established by Company policy
• Display integrity and honesty in all aspects of your employment
• Performing other duties as directed

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Ability to remain calm while working under pressure in a fast-paced environment.
• Ability to act with integrity and professionalism
• Must possess proficient ability to communicate in English in an oral and written format.
• Ability to absorb and retain information quickly; ability to pass menu related tests
• California food handlers card required
• Basic mathematical skills; ability to handle cash to make change
• Basic reading and writing skills
• Basic computer skills
• Multi-task oriented

MINIMUM QUALIFICATIONS

• ARIZONA - Must be 19 years of age or older at the time of application
• CALIFORNIA - Must be 18 years of age or older at the time of application
• NEVADA - Must be 21 years of age or older at the time of application
• One or more years of full-service restaurant serving experience
• Willingness to work evenings and weekends as required
• Knowledge of and ability to adhere to workplace safety procedures
• Must be able to suggestively sell food and beverage items

PREFERRED QUALIFICATIONS

Two or more years of full-service restaurant serving experience

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the team member is standing the entire shift. The team member frequently reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes.

The team member frequently is required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions.

The team member is frequently required to walk; sit; and reach with hands and arms. The team member frequently carries trays up to 50 pounds and occasionally lifts and carries tubs and cases weighing up to 75 pounds.

The team member must frequently communicate with guests and coworkers. The team member is occasionally exposed to hazards including, but not limited to cuts from knives, slipping, tripping, falls and burns;

frequent exposure to smoke, steam, high temperatures, humidity, extreme cold; frequent contact / immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items and frequent washing of hands.

The noise level in the work environment is moderate to loud.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the team member(s) incumbent in this position.

Team members will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Hofs Hut Restaurants, Inc. is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.