Job Type Part-time Description

The VISION of PlayLV Gaming is to be the place to be Downtown, and is supported by our MISSION a Downtown Icon committed to building lasting relationships, legendary service & classic gaming with a modern twist.

The renaissance has begun, The Plaza Way!

Our guiding principles are :

• Always do the right thing
• Be respectful and considerate everyone matters
• Deliver more than others think possible
• Show passion for what we do and enthusiasm for who we are

Delivering on these promises requires amazing people. PlayLV Gaming takes pride in hiring an extremely talented, motivated, and diverse workforce that possess the attitude and aptitude to work within a high performance culture.

Employees receive training, guidance, development, and leadership in order to effectively perform their responsibilities.

POSITION SUMMARY : The Gourmet Food Server is responsible for creating the overall guest experience, taking food / beverage orders, carrying out wine / beverage service, performing table maintenance, completing side work, maintaining health code standards, and providing excellent customer service for our guests in accordance with all PlayLV’s Company standards, policies, and procedures.

Top 5 Job Duties :

• Takes initial food and / or beverage order within five minutes of being seated.
• Greets and makes welcome each guest seated in assigned station
• Suggests items to guests based on expressed guest preferences.
• Delivers prepared food to the appropriate guest within two minutes of completed production of order.
• Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
• Other Specific Job Functions :
• Maintain current and accurate information regarding menu (i.e. preparation techniques, seasonings, ingredients and plate presentation).
• Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.

It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Other Specific Job Functions :

• Returns to table within three minutes of order delivery to ascertain guest level of satisfaction.
• Resolves service issues according to the service recovery policies.
• Itemizes totals and presents check for payment to correct customers.
• Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
• Assists bus persons, as necessary, in bussing, cleaning and setting tables.
• Wipes counter areas, sinks and floors as required to maintain a clean and safe work station.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled or required.
• Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Completes assigned side work as directed. Provides personalized service and uses guests’ names and preferences.
• Recognizes VIP players and ensures they receive the appropriate service.
• Knows and promotes current casino events and programs and can give directions to all casino areas.
• Behave in a positive, professional manner that reflects Play LV practices.
• Maintain personal grooming and uniform standards pursuant to Play LV policies.
• Display knowledge of all emergency procedures.
• Inform managers on duty of any Team Member of guest opportunities.
• Greet and seat guest pleasantly, quickly and efficiently in a professional manner.
• Ensure the efficient and smooth operation of the restaurant.
• Have knowledge of all service Team Member responsibilities, including but not limited to the food servers, bus persons and runners.
• Have detailed knowledge of the facility and its amenities.
• Have a complete knowledge of all food and beverage menu items including their preparation, ingredients, cooking methods, portions and prices.
• Be aware of activities in dining room, including but not limited the service standards being used, the bussing of tables, station assignments, special functions, the presence of executives, and the availability or unavailability of particular items.
• Remove debris (napkins, straws etc.) from the floors necessary.
• Monitor door at all times to ensure prompt seating of guest.
• Responsible for cleanliness of host / hostess stand floors, menus, and signage and special boards. Have knowledge of all methods of check tendering (cash, comp, coupon, credit cards, gift certificates ETC.)

RESPONSIBLE ALCOHOL MANAGEMENT

• Recognize and acknowledge when Guests are becoming intoxicated and / or are intoxicated
• Monitor potentially intoxicated and / or disruptive Guests and promptly bring to a Manager’s attention
• Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner
• Responsible for accurately checking Guest identification
• Comply with all safety and health department procedures as well as Company and / or departmental policies / procedures
• Comply with all state and federal liquor laws

Requirements

EDUCATION and / or EXPERIENCE :

Required :

• Must be at least 21 years of age
• High school diploma or General Equivalency Diploma (GED) required
• At least 2 year of previous experience working in a similar resort setting
• At least 1 year of previous Food and Beverage experience in a fast-paced environment with food service experience
• General knowledge of wine and spirits
• Must be able to read, write, speak and understand English
• Ability to read and comprehend instructions and information
• Must possess excellent customer service / communication skills
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed
• Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance / dress standards
• Be able to stand on their feet for extended hours at a time
• Ability to meet company's production and quality standards
• Work as a team, assisting all guests’ and employees’ needs and inquiries.
• Create and maintain a sense of urgency
• Ability to create and maintain service rapport through the Corporate philosophy
• Highly motivated and energetic personality
• Has ability to take initiative and exhibit flexibility
• Have interpersonal skills to deal effectively with all business contacts
• Effectively communicate with Management, Chefs and Culinary Staff in order to fulfill and address any issues or needs requested by guests and or other employees
• Perform related duties as assigned
• Adheres to policies and procedures

Preferred :

At least 2 years of previous Food and Beverage experience in a high-paced environment with food service experience

CERTIFICATES, LICENSES, REGISTRATIONS :

• Alcohol Awareness Card
• Health Card
• Non-Gaming Card
• Union Referral

PlayLV Gaming is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, PlayLV Gaming will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

WORK SCHEDULE / HOURS :

VARIES

PHYSICAL REQUIREMENTS :

• Must be able to lift 50 lbs.
• Must be able to stand / walk for long periods of time

WORK CONDITIONS :

• Must have the ability to work indoors and be exposed to various environmental factors, such as, but not limited to noise, dust, and cigarette smoke

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains knowledge on available items on menu and side dishes and ensure optimum level of guest satisfaction.
• Assist customers to select appropriate side dishes and drinks.
• Communicate any special food requirements to the kitchen staff.
• Develop and maintain friendly relationship with all guests.
• Manage customer queries and ensure appropriate resolution of all customer queries.
• Coordinate with kitchen staff and customers and ensure timely delivery of all services.
• Establish and maintain a complete course order to customer and ensure conformity of the delivery of food and beverages.
• Manage customers after meals and assist in arranging table and dining counter.
• Performs other duties are required.

EDUCATION / EXPERIENCE

• High school diploma or GED required.
• Must have 1 years food and beverage experience.

LICENSES, CERTIFICATIONS OR REGISTRATIONS :

• Health Card
• Alcohol Card

EMPLOYEE BENEFITS INCLUDE :

Health, Dental, Vision, 401K, PTO, Employee Discount Network, Meals, Celebrations, Awards and more....

Join our Team :

Terrible Herbst Inc. and The Ridge have a long and rich history of guest service, with an emphasis on providing high-quality hospitality and a deliberately different experience to every customer at a fair price.

We look for people to join our team that exemplifies our 5 Core Values (Integrity, Passion, Caring, Professionalism and an Entrepreneurial Spirit).

Terrible Herbst Inc. and The Ridge strives to be a valued and special part of our customer’s daily lives.

Description :

Servers will provide exceptional personalized experiences to every guest every time. The main responsibility of a server is to extend hospitality through prompt, courteous service that is provided to each of our guests.

The Server is responsible for providing an overall exceptional guest experience to help maintain and attract new guests.

It is important that the Server can effectively demonstrate these standards, policies and procedures. The Server must provide instant guest recognition and satisfaction, maintain excellent service standards.

Responsibilities :

• Providing exceptional guest service
• Responsible to meet all Health Department regulations and maintain standards
• Maintain cleanliness of the restaurant
• Assist team members if needed
• Any and all other responsibilities given within the scope of the job description

Qualifications :

• 2 to 3 years of serving experience preferred in a fast paced, high-volume restaurant
• Must demonstrate honesty and integrity inside and outside the workplace
• Ability to obtain and maintain food handler’s certification card
• Must be able to lift 45 lbs
• Excellent customer service skills

POSITION SUMMARY

Be friendly, outgoing, and possess good communication skills. Food servers are responsible for ensuring guests enjoyment.

Food servers should have extensive knowledge in all aspects of the food and beverage menu in order to sell and serve food and beverages in a professional manner that achieves Company service and quality standards.

Candidates should be organized, able to think and act quickly and effectively while retaining self-composure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following :

• Serving a section of tables, as determined by management
• Working in a team environment with the ability to be an effective team player
• Maintaining complete knowledge of locations food and beverage offering and preparation, and steps-of-service standards
• Selling food and beverage items
• Entering and completing guests order on the point-of-sale computer system; accepting various types of payment and making change
• Interacting with guests in a friendly and fast manner; ensuring guests complete satisfaction and exceeding their expectations
• Maintaining specific side-work and ensuring the total cleanliness and smooth operation of the restaurant and / or assigned areas
• Carrying and transporting trays with beverages and / or plates
• Clearing and resetting tables
• Checking identification of guests to ensure they are of legal age to consume alcoholic beverages; refusing to serve beverages in a polite manner to guests who are not of legal age
• Observing guests behavior once they have consumed alcoholic beverages, counting the number of drinks served and offering a taxi if you feel they should not drive;

asking a manager for help with disorderly customers as needed

• Take pride in your personal appearance; reporting to work in neat and clean clothing; maintaining well-groomed hair and personal hygiene as established by Company policy
• Display integrity and honesty in all aspects of your employment
• Performing other duties as directed

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Ability to remain calm while working under pressure in a fast-paced environment.
• Ability to act with integrity and professionalism
• Must possess proficient ability to communicate in English in an oral and written format.
• Ability to absorb and retain information quickly; ability to pass menu related tests
• California food handlers card required
• Basic mathematical skills; ability to handle cash to make change
• Basic reading and writing skills
• Basic computer skills
• Multi-task oriented

MINIMUM QUALIFICATIONS

• ARIZONA - Must be 19 years of age or older at the time of application
• CALIFORNIA - Must be 18 years of age or older at the time of application
• NEVADA - Must be 21 years of age or older at the time of application
• One or more years of full-service restaurant serving experience
• Willingness to work evenings and weekends as required
• Knowledge of and ability to adhere to workplace safety procedures
• Must be able to suggestively sell food and beverage items

PREFERRED QUALIFICATIONS

• Two or more years of full-service restaurant serving experience

Job Details

Description

POSITION SUMMARY

Be friendly, outgoing, and possess good communication skills. Food servers are responsible for ensuring guests enjoyment.

Food servers should have extensive knowledge in all aspects of the food and beverage menu in order to sell and serve food and beverages in a professional manner that achieves Company service and quality standards.

Candidates should be organized, able to think and act quickly and effectively while retaining self-composure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following :

• Serving a section of tables, as determined by management
• Working in a team environment with the ability to be an effective team player
• Maintaining complete knowledge of locations food and beverage offering and preparation, and steps-of-service standards
• Selling food and beverage items
• Entering and completing guests order on the point-of-sale computer system; accepting various types of payment and making change
• Interacting with guests in a friendly and fast manner; ensuring guests complete satisfaction and exceeding their expectations
• Maintaining specific side-work and ensuring the total cleanliness and smooth operation of the restaurant and / or assigned areas
• Carrying and transporting trays with beverages and / or plates
• Clearing and resetting tables
• Checking identification of guests to ensure they are of legal age to consume alcoholic beverages; refusing to serve beverages in a polite manner to guests who are not of legal age
• Observing guests behavior once they have consumed alcoholic beverages, counting the number of drinks served and offering a taxi if you feel they should not drive;

asking a manager for help with disorderly customers as needed

• Take pride in your personal appearance; reporting to work in neat and clean clothing; maintaining well-groomed hair and personal hygiene as established by Company policy
• Display integrity and honesty in all aspects of your employment
• Performing other duties as directed

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Ability to remain calm while working under pressure in a fast-paced environment.
• Ability to act with integrity and professionalism
• Must possess proficient ability to communicate in English in an oral and written format.
• Ability to absorb and retain information quickly; ability to pass menu related tests
• California food handlers card required
• Basic mathematical skills; ability to handle cash to make change
• Basic reading and writing skills
• Basic computer skills
• Multi-task oriented

MINIMUM QUALIFICATIONS

• ARIZONA - Must be 19 years of age or older at the time of application
• CALIFORNIA - Must be 18 years of age or older at the time of application
• NEVADA - Must be 21 years of age or older at the time of application
• One or more years of full-service restaurant serving experience
• Willingness to work evenings and weekends as required
• Knowledge of and ability to adhere to workplace safety procedures
• Must be able to suggestively sell food and beverage items

PREFERRED QUALIFICATIONS

Two or more years of full-service restaurant serving experience

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the team member is standing the entire shift. The team member frequently reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes.

The team member frequently is required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions.

The team member is frequently required to walk; sit; and reach with hands and arms. The team member frequently carries trays up to 50 pounds and occasionally lifts and carries tubs and cases weighing up to 75 pounds.

The team member must frequently communicate with guests and coworkers. The team member is occasionally exposed to hazards including, but not limited to cuts from knives, slipping, tripping, falls and burns;

frequent exposure to smoke, steam, high temperatures, humidity, extreme cold; frequent contact / immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items and frequent washing of hands.

The noise level in the work environment is moderate to loud.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the team member(s) incumbent in this position.

Team members will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Hofs Hut Restaurants, Inc. is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.