Provides excellent guest service in an efficient, courteous professional manner; following The Company standards of friendly hospitality while adhering to guidelines and procedures.

Is responsible for the cleanliness of guest rooms as well as the usage and organization of supplies.

PRE REQUISITES

The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position.

Therefore, associates must pass the appropriate security clearance, per company policy.

Experience in similar positions : lodging, housing, hospitals, and care facilities all helpful, not mandatory.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities : Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

For this position specifically :

• Must be able to push or pull 60 pounds and lift and / or carry 30 pounds.
• Must be able to stand for eight hours, bend, stretch, reach, crawl, kneel.
• Must be able to see and hear.
• Must be able to speak and read or understand English, the ability to communicate in another language may be helpful.
• Must display professionalism, honesty and trustworthiness at all times.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge in :

• Proper procedures for handling of linens, terry and other supplies.
• Sanitation of supplies, guestrooms, public areas.
• Guestroom cleaning procedures.
• Safety and security measures. Report or correct any hazardous conditions observed immediately.

Skills :

• Maintain designated minutes per room.
• Maintain guest privacy.
• Follow cleaning procedures in the company systematic fashion.
• Assist with guest issues, being professional and maintaining a hospitable caring attitude.

Abilities :

• Must be able to work alone.
• Comply with all standards
• Be able to multi task, remain service centric.
• Communicate with guest and co-workers in a friendly and helpful professional manner.
• Work as a team member.

SPECIFIC RESPONSIBILITIES

• Daily responsible for cleaning vacant dirty rooms to be guest ready, and returning occupied dirty rooms to an occupied clean status within specified time and accuracy constraints per brand standards and best practices set forth by LBA.
• Maintain a crisp, clean and professional appearance daily adhering to grooming and uniform standards.
• Maintain a clean and orderly housekeeping cart.
• Follow all cleaning procedures outlined in the housekeeping training with every assignment and as specified on the training checklist.
• Follow general clean procedures every 90 days.
• Report any discrepancies to the Housekeeping Manager.
• Assist in maintaining other areas of the hotel in a clean and orderly condition, (ex. Associate lounge and locker room, restrooms, public areas, stairwells, and back of the house area).
• Respond to guest requests and inquiries immediately.
• Other duties as assigned, of which the associate is capable of performing.

WORKING CONDITIONS / SPECIAL REQUIREMENTS

Standing, walking for long periods of time while maintaining a friendly professional image. Ability to maintain a flexible work schedule, available to work holidays and weekends as necessary in a 24 / 7 operation.

POSITIONS FOR POSSIBLE ADVANCEMENT

The next step for this position is in a training capacity as a checker, assistant housekeeper or either the front office or a food and beverage department.

The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Rôle et responsabilités

CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations.

Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team and unparalleled expertise.

We offer a comprehensive portfolio of products and a digital ecosystem to address three main markets Commercial Aviation, Business Aviation and Crew Engagement.

Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE's customizable end-to-end solution improves decision-making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience.

CAE Flight Operations equips aviation professionals with the data needed to make informed decisions and take control of critical tasks.

The role we are offering you :

Reporting to the VP of Strategic Programs and Operational Excellence, the experienced Business Development / Business Consulting Manager is responsible for a portfolio of services that complement the product and / or enhance the customer’s value realization.

A deep knowledge of the domain (for e.g. Crew, Flight, Ops, Inflight or Airports) is preferred. Collaborating with Services Line Leaders, the Business Development Manager understands the customer’s business needs and is able to propose end-to-end solution.

You will work closely with Service Line Leaders to establish Service Strategy and Roadmaps along with conceptualizing, designing and delivering service offerings for their portfolio. Are you ready to :

Establish Services Strategy & Roadmaps for his / her Services portfolio

Demand Generation accelerate services sales by creating Demand Generation Plans with help of Service Line Leaders along with supporting sales execution

Revenue planning for his / her portfolio of services, as well as tracking revenue actuals and forecasting revenue in year

Sales Pipeline planning and monitoring for his / her portfolio of services including maintaining , qualifying and reporting on services opportunities and deals

Service Design jointly work with Service Line leaders to propose service solutions to address business problems of the airline community (as it pertains to his / her portfolio of Services) identifying and prioritizing new market opportunities.

Establish & measure KPIs, lead POCs where necessary.

Closely collaborate with Service Line Leaders and subject matter experts in designing, developing, standardizing and delivering services

Closely collaborate with Service Line Leaders and Marketing to create collaterals, Level 1 Decks and artifacts necessary for services sales and delivery

Support Service Line Leaders in maintaining service delivery playbooks to ensure repeatable delivery of Services with quality

Lead meetings and / or cross-functional working groups to achieve critical milestones for service design

Act as the voice and advocate of services within Delivery, Product Management, Sales & Account Teams.

Support Sales Eng & Service Line Leaders to prepare responses to any specific services questions within RFI, RFQ or RFP as needed

Engage customers along with the Sales to present the detailed value proposition or the service as necessary if requested

Requires high degree of technical understanding of the relevant Service Line and domain as well as strong coordination skills

Our ideal candidate has :

5 to 10+ years experience in technology or product consulting / implementation / Care with a Bachelor in Eng or Business preferred

Experience with Service Design Frameworks, Pre-Sales, Sales Pipeline Management and Revenue Management is a plus

Experience in launching products and / or service offerings for Enterprise B2B software (SaaS / Cloud / CRM) preferred

Good Strategic & analytical thinking capability along with organizational skills are required

Thought leader with strong PowerPoint / presentation skills and experience in working with and presenting to senior executives

Excellent written and verbal communication skills

Has interacted with senior management. Requires the ability to change the thinking of or gain acceptance from others team members in sensitive situations without damage to the relationships

Proven track record of leadership and high performance. Exposure to the travel domain from a technology standpoint a big plus

Hands-on industry knowledge a plus with technology delivery experience a plus

CAE offers :

an environment where your initiatives will be recognized and valued.

the opportunity to travel internationally.

the opportunity to work on a variety of projects on a multidisciplinary team.

the opportunity to represent the organization at external conventions and conferences.

the possibility to work from home occasionally.

flexible schedules.

attractive employee benefits.

Come share your passion with us!

About CAE :

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitize the physical world, deploying simulation training and critical operations support solutions.

Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are highest.

Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries.

Everyday, our people make the amazing happen. Their work enables our customers to perform at their best and move society forward.

Our people are the heart of our first-class organization.

Type d'emploi

Régulier

CAE remercie tous les candidats de leur intérêt. Toutefois, nous communiquerons uniquement avec les candidats dont l'expérience et la formation correspondent aux exigences du poste.

Énoncé sur l'égalité d'accès à l'empl oi

À CAE, tout le monde peut contribuer à notre succès. Sans exception.

Comme le reflète notre valeur principale "Un CAE", nous sommes fiers d’être une seule équipe passionnée, sans frontières et inclusive.

À CAE, tous les employés sont accueillis indépendamment de leur race, de leur nationalité, de leur couleur, de leurs croyances, de leur sexe, de leur identité et de leur expression de genre, de leur orientation sexuelle, de leur handicap, de leur neurodivergence ou de leur âge.

Dans cette offre d’emploi, le masculin générique est utilisé uniquement pour alléger le texte et désigne aussi bien le genre masculin, genre féminin ou diverses identités de genre.

Job Overview

Under general supervision, provides valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to their requests.

Assist Doorman in meeting and greeting all guest arrivals and departures.

Responsibilities

Meet and greet all guests in all forms of transportation arriving at the hotel.

Assist guests with retrieving their luggage from vehicles.

Point out to guest and note existing vehicle damage on key tags in the appropriate space provided.

Assist Doorman in escorting guests and luggage into the lobby for registration.

Explain valet parking procedures and fees.

Give proper directions to registration area for check-in.

Park vehicles secure and mark key tag with location, guest name, license plate number and type of auto.

Drive vehicles in a safe and efficient manner.

Give general directions and information.

Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.

Professionalism and courtesy are to be extended at all times to guests, associates and vendors.

Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel.

OTHER RESPONSIBILITIES

All other duties as assigned, requested or deemed necessary by management.

Qualifications

Education / Formal Training

High School diploma or equivalent

Experience

None

Knowledge / Skills

Must have general knowledge of basic customer service skills and be fluent in oral and written English.

Must have knowledge of local establishments, businesses and the surrounding community in general.

Must be able to drive automatic and manual vehicles. Must have a valid driver’s license. Must have a driving record that meets the needs of our insurance carrier.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to see objects and people up close and at a distance.

Must be able to grasp handles, carry bundles and lift packages.

Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, primarily an indoor position.

ID : 2023-19044

Position Type : Regular Full-Time

Property : Hyatt Place Baltimore

Outlet : Hyatt Place

Address : 511 S Central Ave

City : Baltimore

State : Maryland

EOE Protected Veterans / Disability

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life.

We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please to apply internally.

Server Attendant

The Server Attendant position requires you to primarily assist the Server team’s needs. The role will be responsible for the stocking, cleaning, and overall flow of your section.

This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

Job duties include; although are not limited to :

• Consistently following Food & Beverage sequence of service utilizing all proper procedures standardized by venue managers and chefs.
• Assisting in providing analytical support and decision making tools to leadership team to help exceed desired business results
• Setting and resetting of tables before, during and after service periods with clean polished silverware, glassware, share plates and napkins as necessary
• Pre-bussing and bussing of tables during service period; assisting servers with service steps where necessary
• Cleaning all spills, and broken glassware / dishes immediately, using floor signs when necessary
• Cleaning of all equipment, tools, and supplies and maintaining equipment in good working order while following all procedures and policies set forth by the company, division, department and County health department
• Working as a team and effectively communicating with management, servers and service staff in order to fulfill and address any issues or needs requested by guests and or other associates
• Minimum of 2 - 3 years of experience in hotel or restaurant environment with a strong emphasis in customer service and food and beverage
• Must be of 21 years of age to serve alcohol
• Ability to obtain / maintain state required licenses and / or certifications such as Food Handler’s Card and TIPS Certification
• Have a working knowledge of Beer, Spirits, Wine and Dining
• Ability to speak, read, write and understand English, the primary language used in the workplace

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to bend, stoop, squat and stretch to fulfill tasks.

Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. Must be able to stand and exert well-paced mobility for up to 7 hours in length.

Must be physically able to lift and carry heavy trays and equipment as well as delicate china and glassware, up to 50 lbs.

Must be able to push and pull carts and equipment weighing up to 50 lbs. on a regular and continuing basis.

Job Description Summary

The Room Attendant sets the tone for Sonesta’s mission by always going above and beyond for our guests. The role’s primary responsibility is to maintain and clean guest rooms.

The Room Attendant shall provide attentive and courteous service to guests, assist guests with inquiries, and ensure their stay with Sonesta is filled with Amazing Moments.

The ideal candidate has a passion for hospitality and providing exceptional guest service.

Job Description

Work Environment

Guest rooms with potential for guest facing contact.

Physical Demands

• Must be able to exert up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Frequent bending, kneeling and reaching.
• Ability to stand during entire shift.

Expected Hours of Work

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights)
• Ten to twelve hour shifts sometimes required.

Education and Experience

Housekeeping experience in hotels preferred.

• Clean and service rooms and areas according to established Sonesta standards and procedures including; making beds, dusting, vacuuming, disinfecting, sanitizing, removing trash, sweeping, mopping and polishing.
• Complete all pre-cleaning duties, including but not limited to; replenishing guest supplies, prepping cleaning supplies, and linen for housekeeping shift.
• Replenish chemical bottles.
• Check stocking levels of all consumables and replace when appropriate.
• Protect company assets and make sure equipment is working correctly.
• Complete accurately, and in a timely manner, any assigned paperwork.
• Report room status through hotel established system.
• Notify supervisor of any missing items from the guest room (irons, hair dryers, ice buckets, remote controls etc.)
• Notify supervisor on any damages, defects, needed maintenance repairs and disturbances.
• Deal with reasonable complaints / requests with professionalism and patience.
• Handle all lost and found items according to established procedures.
• Ensure overall guest satisfaction.
• Display professional appearance and demeanor at all times.
• Adhere to all housekeeping procedures and company policies.
• Attend departmental pre-shift and mandatory meetings.
• Ensure all amenities in checkout rooms are replaced and put back in order.
• Perform other duties as requested by management.

Qualifications and Skills

• Excellent organizational skills and attention to detail.
• Prioritization and time management skills.
• Able to maneuver linen carts weighing up to 140lbs.
• Able to work quickly without compromising quality.
• Ability to work with little supervision and maintain a high level of performance.
• Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Ensure overall guest satisfaction.

Additional Job Information / Anticipated

Pay Range

WHO WE ARE

We are an organization made up of people, thoughts and ideas all working towards fulfilling our simple mission :

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed.

Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

This job description is subject to change at any time.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including :

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts