LBA Hospitality Jobs (6)

Responsible for : offering prompt and courteous service so the guests have an enjoyable experience. Maintain the cleanliness and guest ready appearance of outlet.

PRE REQUISITES

The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position.

Therefore, associates must pass the appropriate security clearance, per company policy.

• One year experience in food and beverage position.
• Experience with chain food and retail outlet preferred.
• High School diploma or equivalent of GED
• Associate’s Degree preferred

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities : Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

For this position specifically :

• Must be able to push or pull 60 pounds and lift and / or carry 30 pounds.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear
• Must be able to speak and read English, the ability to communicate in another language may be helpful.
• Must display professionalism, honesty, and trustworthiness at all times.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge in :

• Age requirements and verify those who order any alcoholic beverages.
• Menu items, preparation methods and beverage choices.
• Various types of alcoholic beverages, know trends and preparation of cocktails.
• Standards of operation as required by brand.
• Area shopping, dining, entertainment and travel directions to assist guest inquires.
• Daily hotel operations check daily events, bulletin boards and be up to date on changes, new procedures and events.
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills :

• Friendly professional attitude is a daily expected characteristic
• Computer literate to thoroughly operate property management system : post charges, compute bills, collect payment and make change.
• Sell, suggest and serve quality food and beverage items as per standards.

Abilities :

• Multi task, remain associate and guest service centric.
• Effectively communicate with guests and associates.
• Solve guest issues with professionalism maintaining hospitable attitude.
• Market and promote to increase exposure and sales.
• Work as a team member in aspects such as cleaning, side work, food preparation and storage.

SPECIFIC RESPONSIBILITIES

• Prepare and consistently maintain working area and supplies in a guest ready atmosphere.
• Process guest charges and gratuities in accordance to standards, policies and procedures.
• Maintain safety and security practices, have thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Maintain certification from a brand approved responsible vendor training program.
• Maintain liquor inventory regularly.
• Other duties as assigned, that the associate is capable of performing

WORKING CONDITIONS / SPECIAL REQUIREMENTS

Standing, walking for long periods of time while maintaining a friendly professional image. Be flexible in regard to work schedule.

Be available as necessary 24 / 7, weekends and holidays.

POSITIONS FOR POSSIBLE ADVANCEMENT

Before the next promotion, this person should train others her / his replacement. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion, potentially as a Food and Beverage Supervisor or Guest Service Representative.

Provides excellent guest service in an efficient, courteous professional manner; following The Company standards of friendly hospitality while adhering to guidelines and procedures.

Is responsible for the cleanliness of guest rooms as well as the usage and organization of supplies.

PRE REQUISITES

The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position.

Therefore, associates must pass the appropriate security clearance, per company policy.

Experience in similar positions : lodging, housing, hospitals, and care facilities all helpful, not mandatory.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities : Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

For this position specifically :

• Must be able to push or pull 60 pounds and lift and / or carry 30 pounds.
• Must be able to stand for eight hours, bend, stretch, reach, crawl, kneel.
• Must be able to see and hear.
• Must be able to speak and read or understand English, the ability to communicate in another language may be helpful.
• Must display professionalism, honesty and trustworthiness at all times.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge in :

• Proper procedures for handling of linens, terry and other supplies.
• Sanitation of supplies, guestrooms, public areas.
• Guestroom cleaning procedures.
• Safety and security measures. Report or correct any hazardous conditions observed immediately.

Skills :

• Maintain designated minutes per room.
• Maintain guest privacy.
• Follow cleaning procedures in the company systematic fashion.
• Assist with guest issues, being professional and maintaining a hospitable caring attitude.

Abilities :

• Must be able to work alone.
• Comply with all standards
• Be able to multi task, remain service centric.
• Communicate with guest and co-workers in a friendly and helpful professional manner.
• Work as a team member.

SPECIFIC RESPONSIBILITIES

• Daily responsible for cleaning vacant dirty rooms to be guest ready, and returning occupied dirty rooms to an occupied clean status within specified time and accuracy constraints per brand standards and best practices set forth by LBA.
• Maintain a crisp, clean and professional appearance daily adhering to grooming and uniform standards.
• Maintain a clean and orderly housekeeping cart.
• Follow all cleaning procedures outlined in the housekeeping training with every assignment and as specified on the training checklist.
• Follow general clean procedures every 90 days.
• Report any discrepancies to the Housekeeping Manager.
• Assist in maintaining other areas of the hotel in a clean and orderly condition, (ex. Associate lounge and locker room, restrooms, public areas, stairwells, and back of the house area).
• Respond to guest requests and inquiries immediately.
• Have a thorough knowledge of emergency procedures and understand the safety and security needs of our guests and associates.
• Other duties as assigned, of which the associate is capable of performing.

WORKING CONDITIONS / SPECIAL REQUIREMENTS

Standing, walking for long periods of time while maintaining a friendly professional image. Ability to maintain a flexible work schedule, available to work holidays and weekends as necessary in a 24 / 7 operation.

POSITIONS FOR POSSIBLE ADVANCEMENT

The next step for this position is in a training capacity as a checker, assistant housekeeper or either the front office or a food and beverage department.

The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion.

Title : Security

Location : LBA Hotel

Reports To : General Manager

FLSA : Hourly; Non-Exempt

Job Summary

Hotel Security associates help protect guests and their property, fellow associates, and the company’s property and assets through continuous surveillance during shift.

Prerequisites

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times.

Per company policy, potential associates must pass appropriate security clearances.

• One year experience in similar position
• High school diploma or equivalent

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Must be able to perform major life activities : Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push / pull 100 pounds unassisted; lift / carry 60 pounds unassisted
• Must be able to stand for eight hours; bend / stretch / reach
• Must be able to communicate with other associates and / or guests.

Required Knowledge, Skills and AbilitIes

Knowledge :

• Legal alcohol serving state regulations
• Signs of guests who may be intoxicated and handling the situation in a professional manner
• Standards of operation as required by brand
• Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events
• Knowledge of all hotel emergency procedures
• Knowledge of how to monitor and operation hotel security cameras for investigative purposes

Skills :

• Maintain professional behavior at all times
• Strong conflict resolution skills

Abilities :

• Multi-task, remain guest service centric
• Effectively communicate with guests and associates
• Work as a team member

Specific Responsibilities

• Conduct exterior and interior patrols of the hotel(s) premises on a regular basis throughout shift.
• Ensure parking lots are safe and secured, all hotel entry doors are properly locked, and rooms occupied by guest are quiet during overnight hours during according to policy.
• Patrol all areas of the hotel, including but not limited to; parking lot, hotel lobby, hotel pool, hallways, restaurant / bar (if applicable.)
• Check on other associates present in the hotel during shift and take action if they are doubtful about someone or need assistance controlling a situation with guest or not guests on premises.
• Follow all policies and guidelines for handling disturbances on the hotel premises during shift. In instances where there is not a policy or procedure to follow, use best judgement.
• In situations where de-escalation procedure aren’t effective, contact the local police department.
• Respond promptly to any calls for assistance from the other hotel staff members.
• Provide customer service focused interaction during all encounters with guests and non-guests of the hotel.
• Complete and submit to management a daily security log with reports of the day and any incidents that occurred.
• All other duties as assigned.

Working Conditions / Special Requirements

• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• May also come in on the weekends to greet guests and ensure meeting or group satisfaction.
• Standing, walking for long periods of time while maintaining a friendly professional image.
• Working both indoors and outdoors.
• May be required to work any day / shift, including weekends.

POSITIONS FOR POSSIBLE ADVANCEMENT

ACKNOWLEDGEMENT

Provides excellent guest service in an efficient, courteous professional manner; following The Company standards of friendly hospitality while adhering to guidelines and procedures.

Is responsible for the cleanliness of guest rooms as well as the usage and organization of supplies.

PRE REQUISITES

The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position.

Therefore, associates must pass the appropriate security clearance, per company policy.

Experience in similar positions : lodging, housing, hospitals, and care facilities all helpful, not mandatory.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities : Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

For this position specifically :

• Must be able to push or pull 60 pounds and lift and / or carry 30 pounds.
• Must be able to stand for eight hours, bend, stretch, reach, crawl, kneel.
• Must be able to see and hear.
• Must be able to speak and read or understand English, the ability to communicate in another language may be helpful.
• Must display professionalism, honesty and trustworthiness at all times.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge in :

• Proper procedures for handling of linens, terry and other supplies.
• Sanitation of supplies, guestrooms, public areas.
• Guestroom cleaning procedures.
• Safety and security measures. Report or correct any hazardous conditions observed immediately.

Skills :

• Maintain designated minutes per room.
• Maintain guest privacy.
• Follow cleaning procedures in the company systematic fashion.
• Assist with guest issues, being professional and maintaining a hospitable caring attitude.

Abilities :

• Must be able to work alone.
• Comply with all standards
• Be able to multi task, remain service centric.
• Communicate with guest and co-workers in a friendly and helpful professional manner.
• Work as a team member.

SPECIFIC RESPONSIBILITIES

• Daily responsible for cleaning vacant dirty rooms to be guest ready, and returning occupied dirty rooms to an occupied clean status within specified time and accuracy constraints per brand standards and best practices set forth by LBA.
• Maintain a crisp, clean and professional appearance daily adhering to grooming and uniform standards.
• Maintain a clean and orderly housekeeping cart.
• Follow all cleaning procedures outlined in the housekeeping training with every assignment and as specified on the training checklist.
• Follow general clean procedures every 90 days.
• Report any discrepancies to the Housekeeping Manager.
• Assist in maintaining other areas of the hotel in a clean and orderly condition, (ex. Associate lounge and locker room, restrooms, public areas, stairwells, and back of the house area).
• Respond to guest requests and inquiries immediately.
• Have a thorough knowledge of emergency procedures and understand the safety and security needs of our guests and associates.
• Other duties as assigned, of which the associate is capable of performing.

WORKING CONDITIONS / SPECIAL REQUIREMENTS

Standing, walking for long periods of time while maintaining a friendly professional image. Ability to maintain a flexible work schedule, available to work holidays and weekends as necessary in a 24 / 7 operation.

POSITIONS FOR POSSIBLE ADVANCEMENT

The next step for this position is in a training capacity as a checker, assistant housekeeper or either the front office or a food and beverage department.

The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion.

Provides excellent guest service in an efficient, courteous professional manner; following The Company standards of friendly hospitality while adhering to guidelines and procedures.

Is responsible for the cleanliness of guest rooms as well as the usage and organization of supplies.

PRE REQUISITES

The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position.

Therefore, associates must pass the appropriate security clearance, per company policy.

Experience in similar positions : lodging, housing, hospitals, and care facilities all helpful, not mandatory.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities : Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

For this position specifically :

• Must be able to push or pull 60 pounds and lift and / or carry 30 pounds.
• Must be able to stand for eight hours, bend, stretch, reach, crawl, kneel.
• Must be able to see and hear.
• Must be able to speak and read or understand English, the ability to communicate in another language may be helpful.
• Must display professionalism, honesty and trustworthiness at all times.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge in :

• Proper procedures for handling of linens, terry and other supplies.
• Sanitation of supplies, guestrooms, public areas.
• Guestroom cleaning procedures.
• Safety and security measures. Report or correct any hazardous conditions observed immediately.

Skills :

• Maintain designated minutes per room.
• Maintain guest privacy.
• Follow cleaning procedures in the company systematic fashion.
• Assist with guest issues, being professional and maintaining a hospitable caring attitude.

Abilities :

• Must be able to work alone.
• Comply with all standards
• Be able to multi task, remain service centric.
• Communicate with guest and co-workers in a friendly and helpful professional manner.
• Work as a team member.

SPECIFIC RESPONSIBILITIES

• Daily responsible for cleaning vacant dirty rooms to be guest ready, and returning occupied dirty rooms to an occupied clean status within specified time and accuracy constraints per brand standards and best practices set forth by LBA.
• Maintain a crisp, clean and professional appearance daily adhering to grooming and uniform standards.
• Maintain a clean and orderly housekeeping cart.
• Follow all cleaning procedures outlined in the housekeeping training with every assignment and as specified on the training checklist.
• Follow general clean procedures every 90 days.
• Report any discrepancies to the Housekeeping Manager.
• Assist in maintaining other areas of the hotel in a clean and orderly condition, (ex. Associate lounge and locker room, restrooms, public areas, stairwells, and back of the house area).
• Respond to guest requests and inquiries immediately.
• Other duties as assigned, of which the associate is capable of performing.

WORKING CONDITIONS / SPECIAL REQUIREMENTS

Standing, walking for long periods of time while maintaining a friendly professional image. Ability to maintain a flexible work schedule, available to work holidays and weekends as necessary in a 24 / 7 operation.

POSITIONS FOR POSSIBLE ADVANCEMENT

The next step for this position is in a training capacity as a checker, assistant housekeeper or either the front office or a food and beverage department.

The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Provides excellent guest service in an efficient, courteous professional manner; following The Company standards of friendly hospitality while adhering to guidelines and procedures.

Is responsible for the cleanliness of guest rooms as well as the usage and organization of supplies.

PRE REQUISITES

The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position.

Therefore, associates must pass the appropriate security clearance, per company policy.

Experience in similar positions : lodging, housing, hospitals, and care facilities all helpful, not mandatory.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities : Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

For this position specifically :

• Must be able to push or pull 60 pounds and lift and / or carry 30 pounds.
• Must be able to stand for eight hours, bend, stretch, reach, crawl, kneel.
• Must be able to see and hear.
• Must be able to speak and read or understand English, the ability to communicate in another language may be helpful.
• Must display professionalism, honesty and trustworthiness at all times.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge in :

• Proper procedures for handling of linens, terry and other supplies.
• Sanitation of supplies, guestrooms, public areas.
• Guestroom cleaning procedures.
• Safety and security measures. Report or correct any hazardous conditions observed immediately.

Skills :

• Maintain designated minutes per room.
• Maintain guest privacy.
• Follow cleaning procedures in the company systematic fashion.
• Assist with guest issues, being professional and maintaining a hospitable caring attitude.

Abilities :

• Must be able to work alone.
• Comply with all standards
• Be able to multi task, remain service centric.
• Communicate with guest and co-workers in a friendly and helpful professional manner.
• Work as a team member.

SPECIFIC RESPONSIBILITIES

• Daily responsible for cleaning vacant dirty rooms to be guest ready, and returning occupied dirty rooms to an occupied clean status within specified time and accuracy constraints per brand standards and best practices set forth by LBA.
• Maintain a crisp, clean and professional appearance daily adhering to grooming and uniform standards.
• Maintain a clean and orderly housekeeping cart.
• Follow all cleaning procedures outlined in the housekeeping training with every assignment and as specified on the training checklist.
• Follow general clean procedures every 90 days.
• Report any discrepancies to the Housekeeping Manager.
• Assist in maintaining other areas of the hotel in a clean and orderly condition, (ex. Associate lounge and locker room, restrooms, public areas, stairwells, and back of the house area).
• Respond to guest requests and inquiries immediately.
• Have a thorough knowledge of emergency procedures and understand the safety and security needs of our guests and associates.
• Other duties as assigned, of which the associate is capable of performing.

WORKING CONDITIONS / SPECIAL REQUIREMENTS

Standing, walking for long periods of time while maintaining a friendly professional image. Ability to maintain a flexible work schedule, available to work holidays and weekends as necessary in a 24 / 7 operation.

POSITIONS FOR POSSIBLE ADVANCEMENT

The next step for this position is in a training capacity as a checker, assistant housekeeper or either the front office or a food and beverage department.

The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion.