Examples of Work Performed :

• Receive, prioritize, and often handle multiple, simultaneous emergency and administrative phone calls for assistance, such as but not limited to, car accidents, medical emergencies and hospital transfers.
• Process requests for emergency and non-emergency ambulance service, that often require referring to or memorizing detailed reference materials and standard operating procedures, including databases, maps, telephone listings, and other resources.
• Identify, through appropriate and timely questioning of the caller, the nature of the problem.
• Summarize the critical information for public safety first responders in the computer aided dispatch system using correct grammar, spelling, and punctuation, and refer and classify calls for assistance according to the level of response required, as outlined in the policy and procedure guidelines.
• Access and operate computer data bases and search websites as necessary.
• Provide administrative support to the corporate office, such as referring callers to the patient accounts department and administrative offices.

Receive and transmit information effectively by radio and telephone.

Receive requests by radio, phone, electronic format or fax from law enforcement, fire / medical personnel, and other public safety agencies to, access, enter, retrieve and disseminate information;

prioritize and effectively relay information in proper format to requesting agency. Contact outside public service agencies as requested and relay information as required.

Work Environment :

Incumbents function in a stressful environment and work eight and twelve hour shifts during nights, weekends and holidays.

Decisions must be made quickly with little margin of error and consequences are usually seen immediately. Work involves operation of multiple computer terminals, requiring doing several things at once, without getting confused or forgetting an important piece of information.

Constant attention to the workstation and its communications equipment limits mobility, except for work breaks. Telecommunicators must conduct themselves with a high degree of professionalism despite frequent contact with individuals who are distraught, angry and sometimes disrespectful.

The content and nature of many calls is traumatic and disturbing. Work is carried out in a secured 9-1-1 emergency call center in a controlled, closely supervised, and highly structured work environment.

Internal / External Relationships & Impact on Services / Operations : Internal / External Relationships :

Daily contact with the public to respond to questions and requests for assistance; with field personnel to provide information;

with other public safety agencies to exchange information and requests.

Impact on Services / Operations :

Duties impact on the Communication Center's ability to deal with both emergency and non-emergency situations in a timely and effective manner :

• Proper performance of duties results in the dispatch of the appropriate response unit for each situation; increased safety and efficiency of paramedics and other emergency responders due to being provided timely and accurate information;
• and the accurate maintenance of records and files. Improper performance of duties can result in a negative public image for the agency due to inefficiency in handling calls or poor public relations skills;

decreased safety to emergency responders and the public due to the provision of inaccurate information, delays in response or in appropriate dispatch of response units.

Consequences of errors range from a simple delay in service to loss of life.

Knowledge, Skills and Abilities Required :

Required at Entry :

• Ability to perform oriented tasks efficiently and accurately in a fast paced, high stress environment.
• Ability to listen, speak and write articulately clearly and interact with the public, a diverse workgroup, and emergency staff without confusion.
• Ability to identify basic risks and liability implications.
• Ability to refer common patient care issues to supervisory authority.
• Ability to gain an understanding of the current telecommunications organizational structure, policies, procedures, programs, practices, terminology and services.
• Ability to maintain files.
• Ability to concentrate and evaluate information when handling angry, difficult, hysterical or uncooperative callers.
• Ability to effectively listen with communication equipment.
• Ability to work all shifts including holidays and weekends
• Ability to communicate respectfully and effectively.
• Ability to participate in effective teamwork by being self motivated, accepting of assignments and by completing assignments within agreed upon deadlines.
• Ability to identify problems and collect, summarize and relay information.
• Ability to summarize key individual characteristics and enter the information into the database, (while using correct grammar, spelling and punctuation) for use by co-workers and pre-hospital care staff.
• Ability to demonstrate leadership qualities such as adaptability, flexibility, dependability, punctuality and accountability through quick, effective responses to change.
• Ability to remain calm in stressful situations and assist other staff to appropriately handle stressful situations.
• Ability to demonstrate an ongoing commitment to customer service by paying attention to details while handling multiple calls in a high stress, fast paced environment.

Required at Full Performance :

• Knowledge of the range of dispatch operations, procedures, regulations and systems such as telecommunications and CAD system equipment used to receive and transmit emergency and non-emergency information.
• Knowledge of the Cities and Counties.
• Knowledge of Emergency Telecommunicator (ETC) Procedures and Emergency Medical Dispatch Procedures in Accordance with NAEMD standards.
• Knowledge of the laws, policies, and procedures affecting the operation of the Communication Center and field operations.
• Ability to resolve the common challenges associated with handling calls for emergency services.Ability to listen and comprehend radio transmissions, articulate well, be professional, control the radio traffic and correctly broadcast detailed information as outlined in the policy and procedure guidelines.
• Ability to resolve common challenges associated with handling calls for emergency services.Ability to resolve common challenges associated with handling incoming calls and the administrative support work of the Pafford EMS Communications Center.
• Ability to demonstrate and assist in developing effective customer service for the Center and to work with other staff members in promoting effective customer service.

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country.

We’re looking for a friendly and outgoing office professional for our fast-paced office environment.

Mr. Handyman is known for exceptional service, quality work, and our Done Right Promise. We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job you get a career you can be proud of, and the support of industry-leading software and business systems.

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Competitive pay
• Advancement and growth opportunities
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events

Your Responsibilities as an Office Professional

• Lead management and Scheduling you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

To Succeed in this Role

• Be highly organized and detail oriented
• Possess excellent customer communication and independent work skills
• Deliver solutions
• Be a self-starter
• Have computer experience with Office and Excel
• Dispatching experience a plus, but not required

Job Requirements

These are the minimum requirements to be considered for this position.

• Live within the area
• Have 2+ years of experience in an office setting
• Solving problems must come easily to you
• Complete a background check
• Professional communication and phone skills
• Be able to Multi-task

Benefits & Pay

The pay range for this position is $17.00 to $19.00 and is dependent on your experience.

• Paid holidays after meeting eligibility
• Paid vacation time after meeting eligibility
• Medical insurance
• 401K opportunity after meeting eligibility

Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!

Should you meet the requirements for the position, our system will schedule you for an interview immediately.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer.

Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners.

This job description is meant to describe the general nature and level of work being performed.

SSM Health is seeking a Security Dispatcher to join our team.

This position is a Full-time, Day-Shift working 3, 12-hour shifts a week.

There are also stackable shift differentials available for this role that enable you to make more per hour by working specific shifts (evenings, nights and weekends).

Get paid daily doing the work you love in a way that fits your life. At SSM Health St. Anthony, we believe you deserve the flexibility to work a schedule that fits your life and to get paid when you need it.

That's why we're now offering a same day pay option!

Our mission and values put the patient first and helps you to feel valued while respecting teamwork and collaboration. Our Security roles are an integral piece in our patient safety and care team.

If you are eager to begin a new journey in your career, please apply today!

Provides support to the Security department through monitoring requests for assistance, alarm and notifications and taking appropriate action.

PRIMARY RESPONSIBILITIES

Processes incoming and outgoing radio assignments, obtains pertinent information from the reporting party prioritizes the required department response, and dispatches Security personnel.

Coordinates with other departments to obtain information, obtain and send assistance and / or provide essential information to support operations.

• Monitors and operates security handheld radio, emergency phones, access control, video management, and alarm systems / panels and answer telephone calls, obtain essential details, and provide call details to allow appropriate response by security department personnel.
• Monitors security personnel response and provide additional support and call law enforcement, emergency medical services (EMS), and / or fire department when required.
• Maintains lost and found, valuables, and conduct audits periodically.
• Documents radio calls and dispatch actions, and completes security reports in accordance with departmental procedures and guidelines.
• Utilizes mass notification platforms to send out ministry communications and receive and announce weather, medical, and other clinical and security safety response codes.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

EDUCATION

High School diploma or equivalent

EXPERIENCE

No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting / carrying and pushing / pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot / leg and hand / arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use / data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting / carrying and pushing / pulling objects weighing 25-50 lbs.
• Rare climbing.

Job Summary :

This position is based in the 24 hour Catastrophe (CAT) Command Center (CCC) and provides support for a nationwide team performing structure protection during wildland fire responses.

Assigned personnel will utilize a variety of communication methods working with field based teams as well as providing information as needed to internal and external clients and stakeholders.

Supervisory Responsibilities : None

Job Classification : Full-time employee with benefits

Duties / Responsibilities :

• Monitors internal and external data sources for fire activity and potential response needs.
• Alerts field units and leadership to rapidly changing situations that affect the safety and welfare of Chloeta employees.
• Maintains communication with field units during response situations.
• Monitors and maintains internal resources and personnel tracking in order to maintain a constant state of readiness for responses.
• Monitors and distributes National Weather Service (NWS) alerts to affected areas and personnel.
• Create Mission Ready Packages (work orders) for field units and follow up with progress reports as needed.
• Logs and tracks communication reports, credit card usage and expenses, resource assignments and other administrative tasks as needed.
• May assist with securing lodging and transportation for field units as needed.
• Assists in creating documents and plans that support the Incident Command System (ICS) process for responses.
• Helps facilitate operational briefings and meetings for field and support personnel.
• Completes incident reports as necessary and forwards to the appropriate authority.
• Updates the Resource Status Tracker as necessary.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Required Skills / Abilities :

• Ability to function in a fast paced environment common to a full time Emergency Operations Center (EOC) or Dispatch Center
• Must be willing to work day or overnight shifts as needed.
• Will be subject to working weekends and holidays.
• Good written and verbal communication skills.
• Must be willing to work in a team environment and coordinate with a variety of scientific and technical disciplines within the CAT Command Center
• Must have the ability to clearly communicate operational needs to field based firefighting resources via a variety of communication methods.
• Must have high attention to detail with preferred experience in data entry.
• Must be highly proficient in Microsoft Office applications as well as Smartsheet programs. Will be required to learn and utilize additional software and programs for a variety of tasks.

Education and Experience :

• Required : High School diploma
• Preferred : Associate’s degree or higher.
• Preferred : Experience working in a high paced environment such as an Emergency Operations Center, Emergency Services Dispatch Center or similar facility.
• License verification and certifications must be provided at the time of application and can be emailed to [email protected]

Physical Requirements :

• Ability to lift at least 15 pounds
• This job operates in a fast-paced, collaborative environment. This role routinely uses standard office equipment such as computers, phones, etc.

Benefits : (Full Time Employees Only)

Eligible employees at Chloeta receive the following industry leading benefits :

• Health, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Access to Teladoc
• Paid Annual Leave / PTO
• Paid Sick Leave
• 14 Paid Holidays
• 401(k) Safe Harbor Contribution
• Life Insurance
• Tuition Reimbursement
• Accident Critical or Hospital Focused Insurance
• Employee Assistance Program (EAP)
• Short and Long Term Disability

Pre-employment Requirements :

This position may be contingent upon passing a security clearance, criminal background check, drug screen, Motor Vehicle Record (MVR) review, education verification, employment verification, and / or credit check after acceptance of an offer and prior to beginning work, due to the nature of the services Chloeta provides and the responsibilities of this position.

Drug and Alcohol Testing :

To enforce Chloeta’s Drug and Alcohol Testing Policy, an employee or candidate could be subject to undergoing a drug screen and / or alcohol testing at the beginning of employment, as well as after commencement of employment where there is reasonable suspicion of intoxication, or following an automobile or other accident, or as part of a company or facility-wide random drug screen process.

Please be advised that this position is considered safety-sensitive for purposes of Chloeta’s drug and alcohol testing policy, pursuant to Oklahoma Statutes title 63, section 427.8(K).

Fair Credit Reporting Act (FCRA) :

Under the FCRA, Chloeta may request a credit check during the onboarding process. A written authorization form will be required before obtaining credit records.

Emergency Response :

Every Chloeta employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites.

All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official Duty Station, and may include duties other than those specified in the employee's official Position Description (PD).

Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

EEO Statement :

Chloeta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About Chloeta :

Chloeta is a Native American owned enterprise providing a diverse range of engineering, scientific and technical solutions to support military, energy, homeland security, emergency preparedness Healthcare, and critical infrastructure requirements.

Applications for this position CAN be submitted online. You MUST submit a completed City of Midwest City employment application to be considered.

Individual RESUMES without a completed City employment application WILL NOT be accepted.

The City of Midwest City is accepting applications for a Communication Specialist I in the Emergency Operations Department.

The incumbent receives, analyzes, & dispatches messages to radio-equipped units of Police, Fire & Ambulance depts. & monitors burglar & fire alarms.

HS grad. or equiv. req. w / prev. exp. in operation of a two-way radio, & computer terminal with OLETS cert. pref. Must pass data entry test (min.

of 5500 keystrokes / hr) & in-depth background check, polygraph, drug screen & hearing test. This position is designated as safety / security sensitive and is subject to pre-employment, reasonable suspicion and random drug and alcohol screening.

Starting Salary $21.6106 / hr. Click "Apply now" to apply online or in person via kiosk at the City of Midwest City, HR Dept.

100 N. Midwest Blvd, Midwest City, OK . Apps accepted until filled. EOE.