Pafford Medical Services Jobs (3)

Essential Duties and Responsibilities :

Responsible for completion and submission of electronic patient care record for each dispatched flight within specified

time frame

Responsible for daily aircraft checks, which includes narcotic count

Provide pre-hospital and intra-hospital advanced life support care from initial contact until patient care is relinquished

to the accepting medical facility maintaining thorough patient care documentation

Maintains competency in knowledge and psychomotor skills by participating in ongoing laboratory and clinical

experiences

Maintain documentation of required licensure, certifications, continuing education, safety, and advanced procedures

Knowledgeable in use and routine maintenance of all equipment and supplies used by emergency programs (ground

and air).

Maintains positive interpersonal relationships with colleagues, EMS representatives, hospitals, and the public

Functions as a medical flight member

Attends pre-mission briefings and mission debriefing and completes necessary documentation

Assists in pre-mission liftoff checklist and Pilot assistance when needed, i.e. radio, navigational, and visual observation

activities

Complies with safety standards to assure safety of self, medical personnel, patient, and equipment prior to liftoff

Conducts aircraft safety briefings as needed

Responsible for filling open or vacant shifts within assigned area as deemed appropriate by the Program Director

Other Duties :

Participates regularly in activities, projects, and committees

Attends and participates in meetings according to established guidelines

Undertakes and maintains projects as assigned

Acts as a mentor and / or participates in orientation of new employees

Participates in continuing education programs

Maintains awareness of current issues related to pre-hospital care through participation in professional activities, i.e.

national, state legislative-elected or appointed

Will instruct classes as directed by Program Director

Will assist with PR and marketing at established bases where needed within the assigned area

Other duties as assigned

QUALIFICATIONS

Experience :

Minimum of three (3) years’ progressive experience in an

emergency or critical care setting required.

Flight experience preferred

Education :

Current RN licensure in the states served by the assigned area

required (Arkansas, Louisiana, and Mississippi)

EMT Certification in state(s) where required

BLS, ACLS, PALS, and NRP, required.

Advanced Certification (CFRN), required.

SKILLS :

The knowledge, skills and abilities described here are representative of those that must be met by an employee

to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform essential functions.

Ability to read, analyze, and interpret health and flight-related journals, hospital reports, and job specific legal

documentation

Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business

community

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and

decimals

Ability to compute rate, ratio, and percent and to apply concepts of basic algebra and geometry to patient care

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with

several abstract and concrete variables

Ability to multitask and perform effectively in a fast paced environment

Exhibits professionalism, is ethical and able to maintain confidentiality

Well-organized, analytical and self-directed

Excellent verbal and written communication skills; ability to relate to and interact with people at all levels of the

organization

Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weaknesses of

alternative solutions, conclusions or approaches to problems

WORKING CONDITIONS AND MENTAL / PHYSICAL REQUIREMENTS :

The working conditions as well as physical and mental demands described here are representative of those that

must be met by an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform essential functions.

Working Conditions :

Required to work frequently near moving mechanical

parts

Required to work in outside weather conditions

Frequently exposed to blood-borne pathogens or

airborne particles

Frequently exposed to vibrations / turbulence

Exposed to loud noise levels requiring headphones while

in-flight and at a moderate level when in a hospital

environment

Frequently required to travel within region of assignment

Physical Demands :

Reach with hands and arms; speak and hear

Must possess the gross and fine motor skills necessary to

sufficiently provide the full range of safe and effective patient

care activities

Frequently required to sit

Required to stand, walk, climb or balance, stoop, kneel, crouch

or crawl, and smell

Lift and / or move up to 150 pounds cumulative with assistance

Specific vision abilities required by this job include close vision,

distant vision, peripheral vision, depth perception and the ability

to adjust focus

Must be able to work a flexible work schedule

NOTE

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified.

EEO STATEMENT

Pafford Air One is an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommadations for individuals with a disability.

Pafford Air One is an Equal Opportunity Employer, which includes supporting veterans and providing

reasonable accommodations for individuals with a disability.

Examples of Work Performed :

• Receive, prioritize, and often handle multiple, simultaneous emergency and administrative phone calls for assistance, such as but not limited to, car accidents, medical emergencies and hospital transfers.
• Process requests for emergency and non-emergency ambulance service, that often require referring to or memorizing detailed reference materials and standard operating procedures, including databases, maps, telephone listings, and other resources.
• Identify, through appropriate and timely questioning of the caller, the nature of the problem.
• Summarize the critical information for public safety first responders in the computer aided dispatch system using correct grammar, spelling, and punctuation, and refer and classify calls for assistance according to the level of response required, as outlined in the policy and procedure guidelines.
• Access and operate computer data bases and search websites as necessary.
• Provide administrative support to the corporate office, such as referring callers to the patient accounts department and administrative offices.

Receive and transmit information effectively by radio and telephone.

Receive requests by radio, phone, electronic format or fax from law enforcement, fire / medical personnel, and other public safety agencies to, access, enter, retrieve and disseminate information;

prioritize and effectively relay information in proper format to requesting agency. Contact outside public service agencies as requested and relay information as required.

Work Environment :

Incumbents function in a stressful environment and work eight and twelve hour shifts during nights, weekends and holidays.

Decisions must be made quickly with little margin of error and consequences are usually seen immediately. Work involves operation of multiple computer terminals, requiring doing several things at once, without getting confused or forgetting an important piece of information.

Constant attention to the workstation and its communications equipment limits mobility, except for work breaks. Telecommunicators must conduct themselves with a high degree of professionalism despite frequent contact with individuals who are distraught, angry and sometimes disrespectful.

The content and nature of many calls is traumatic and disturbing. Work is carried out in a secured 9-1-1 emergency call center in a controlled, closely supervised, and highly structured work environment.

Internal / External Relationships & Impact on Services / Operations : Internal / External Relationships :

Daily contact with the public to respond to questions and requests for assistance; with field personnel to provide information;

with other public safety agencies to exchange information and requests.

Impact on Services / Operations :

Duties impact on the Communication Center's ability to deal with both emergency and non-emergency situations in a timely and effective manner :

• Proper performance of duties results in the dispatch of the appropriate response unit for each situation; increased safety and efficiency of paramedics and other emergency responders due to being provided timely and accurate information;
• and the accurate maintenance of records and files. Improper performance of duties can result in a negative public image for the agency due to inefficiency in handling calls or poor public relations skills;

decreased safety to emergency responders and the public due to the provision of inaccurate information, delays in response or in appropriate dispatch of response units.

Consequences of errors range from a simple delay in service to loss of life.

Knowledge, Skills and Abilities Required :

Required at Entry :

• Ability to perform oriented tasks efficiently and accurately in a fast paced, high stress environment.
• Ability to listen, speak and write articulately clearly and interact with the public, a diverse workgroup, and emergency staff without confusion.
• Ability to identify basic risks and liability implications.
• Ability to refer common patient care issues to supervisory authority.
• Ability to gain an understanding of the current telecommunications organizational structure, policies, procedures, programs, practices, terminology and services.
• Ability to maintain files.
• Ability to concentrate and evaluate information when handling angry, difficult, hysterical or uncooperative callers.
• Ability to effectively listen with communication equipment.
• Ability to work all shifts including holidays and weekends
• Ability to communicate respectfully and effectively.
• Ability to participate in effective teamwork by being self motivated, accepting of assignments and by completing assignments within agreed upon deadlines.
• Ability to identify problems and collect, summarize and relay information.
• Ability to summarize key individual characteristics and enter the information into the database, (while using correct grammar, spelling and punctuation) for use by co-workers and pre-hospital care staff.
• Ability to demonstrate leadership qualities such as adaptability, flexibility, dependability, punctuality and accountability through quick, effective responses to change.
• Ability to remain calm in stressful situations and assist other staff to appropriately handle stressful situations.
• Ability to demonstrate an ongoing commitment to customer service by paying attention to details while handling multiple calls in a high stress, fast paced environment.

Required at Full Performance :

• Knowledge of the range of dispatch operations, procedures, regulations and systems such as telecommunications and CAD system equipment used to receive and transmit emergency and non-emergency information.
• Knowledge of the Cities and Counties.
• Knowledge of Emergency Telecommunicator (ETC) Procedures and Emergency Medical Dispatch Procedures in Accordance with NAEMD standards.
• Knowledge of the laws, policies, and procedures affecting the operation of the Communication Center and field operations.
• Ability to resolve the common challenges associated with handling calls for emergency services.Ability to listen and comprehend radio transmissions, articulate well, be professional, control the radio traffic and correctly broadcast detailed information as outlined in the policy and procedure guidelines.
• Ability to resolve common challenges associated with handling calls for emergency services.Ability to resolve common challenges associated with handling incoming calls and the administrative support work of the Pafford EMS Communications Center.
• Ability to demonstrate and assist in developing effective customer service for the Center and to work with other staff members in promoting effective customer service.

Full Job Description

The Communication Specialist is one of the first points of contact for discharge planners, physicians, facilities, and other Emergency Medical Services (EMS) agencies.

This position is primarily responsible for emergency flight operations for Pafford’s air medical teams. This includes call intake for inter-facility flights, dispatching the flight team, flight following, and coordinating helicopter operations with landing zone coordinators and security / police officers at sending and receiving facilities.

When not actively working through flight requests, the Communication Specialist is responsible for taking non-emergency ground ambulance transport requests.

Knowledge, Skills, and Abilities Required

• Ability to perform oriented tasks efficiently and accurately in a fast-paced, high-stress environment.
• Ability to listen, speak and write articulately clearly and interact with the public, a diverse workgroup, and emergency staff without confusion.
• Ability to gain an understanding of the current telecommunications organizational structure, policies, procedures, programs, practices, terminology, and services.
• Ability to work all shifts, including holidays and weekends
• Ability to communicate respectfully and effectively.
• Ability to summarize key individual characteristics and enter the information into the database (while using correct grammar, spelling and punctuation) for use by co-workers and pre-hospital care staff.
• Ability to demonstrate leadership qualities such as adaptability, flexibility, dependability, punctuality and accountability through quick, effective responses to change.

Training to be provided :

Call intake for inter-facility flights Dispatching the flight team Flight following Coordinating helicopter operations with landing zone coordinators, security / police officers at sending and receiving facilities.

Reading weather reports Taking non-emergency ground ambulance transport requests. Scheduling non-emergency ground ambulance transports

Licensure, Certification, or Registration Requirements for continued employment at one year :

• Proficiency in above training
• Certified Flight Communicator Course (sponsored by the International Association of Medical Transport Communication Specialists).

Education / training REQUIRED :

High school graduate or GED Education / training

PREFERRED : Certified Flight Communicator Course Additional position requirements :

Rotational hours (Weekend, Day, Evening, Night, Holiday)

Hours may vary, and shift holdovers may be necessary to assist the team when call volume is high.

Salary : $38,896-$50,336 based on a 48-hour weak one week and a 36-hour week the next.

Relocation assistance is available for qualified candidates.