Acadian Companies

JOB DESCRIPTION

Job Title : Dispatcher

Dispatcher

Alternate Job Title(s) :

Emergency Medical Dispatcher; Paramedic

Division / Department :

Acadian Ambulance Service

Status : Hourly Non-Exempt

Hourly Non-Exempt

Performance Appraisal Type :

Professional

JOB SUMMARY : Receive and dispatch emergency and non-emergency requests for ground and air ambulance responses. Direct inbound and outbound telephone calls to appropriate departments, internal and external.

REPORTS TO : Operations Supervisor Operations Manager Vice President of Operations EQUIPMENT : Computers, telephones, printers, pagers, and other related equipment items not specifically listed may be added as new items are introduced.

DUTIES AND RESPONSIBILITIES : Except as specifically noted, the following functions are considered essential to this position.

• Assists ground and / or air resources for emergency and non-emergency responses.
• Coordinates first responder notification of fire departments and other agencies as requried.
• Receives and keypunches requests for ground and air response.
• Documents daily activity.
• Provides pre-arrival instructions using EMD.
• Trains new Communication Center employees as requested.

These duties, responsibilities, requirements, and conditions are not intended to be all inclusive and may be expanded to include other duties, responsibilities, requirements and conditions.

PHYSICAL DEMANDS : Physical activities and the amount of time spent performing each while on this job :

AMOUNT OF TIME

None

Up to 1 / 3

1 / 3 to 2 / 3

Over 2 / 3

Stand

Walk

Talk or hear

Use hands to finger, handle or feel

Climb or balance

Stoop, kneel, crouch or crawl

Reach with hands and arms

Taste or smell

Weight lifting requirements and the amount of time spent lifting on this job :

AMOUNT OF TIME

None

Up to 1 / 3

1 / 3 to 2 / 3

Over 2 / 3

Up to 10 pounds

Up to 25 pounds

Up to 50 pounds

Up to 100 pounds

More than 100 pounds

Vision requirements :

Color Vision (Able to identify and distinguish colors.)

Distance Vision (Clear vision at 20 feet or more.)

Close Vision (Clear vision at 20 inches or less.)

Peripheral Vision (Able to observe areas that can be seen up and down or to the left and right while eyes are fixed on a given point).

Depth Perception (Able to judge distances and spatial relationships.)

Focusing (Able to adjust the eye to bring an object into sharp focus.)

WORK ENVIRONMENT : Exposure to environmental conditions and the amount of time exposed to each on this job :

AMOUNT OF TIME

None

Up to 1 / 3

1 / 3 to 2 / 3

Over 2 / 3

Wet, humid conditions (non-weather)

Work near moving mechanical parts

Work in high, precarious places

Fumes or air borne particles

Toxic or caustic chemicals

Outdoor weather conditions

Extreme cold (non-weather)

Extreme heat (non-weather)

Risk of electrical shock

Work with explosives

Risk of radiation

Vibration

Noise level associated with this job : Moderate Noise (Examples : business office with typewriters and / or computer printers, light traffic). QUALIFICATIONS :

• High School Diploma or GED.
• National and / or State certification as an Emergency Medical Technician determined by appropriate state requirements preferred.
• Completion of EMD certification will be required.

INTERPERSONAL REQUIREMENTS :

• Maintain social, ethical and organizational norms.
• Achieve accomplishment of all task details, no matter how small.
• Maintain good personal motivation; develop a sense of ownership of job tasks and results.
• Must have a sense of urgency for all work performed.
• Must maintain professionalism and respect with patients, co-workers, emergency service providers, healthcare workers and the general public.

TRAINING REQUIREMENTS :

• Orientation to job requirements.

Acadian Companies

JOB DESCRIPTION

Job Title : Dispatcher

Dispatcher

Alternate Job Title(s) :

Emergency Medical Dispatcher; Paramedic

Division / Department :

Acadian Ambulance Service

Status : Hourly Non-Exempt

Hourly Non-Exempt

Performance Appraisal Type :

Professional

JOB SUMMARY : Receive and dispatch emergency and non-emergency requests for ground and air ambulance responses. Direct inbound and outbound telephone calls to appropriate departments, internal and external.

REPORTS TO : Operations Supervisor

Operations Manager

Vice President of Operations

EQUIPMENT : Computers, telephones, printers, pagers, and other related equipment items not specifically listed may be added as new items are introduced.

DUTIES AND RESPONSIBILITIES : Except as specifically noted, the following functions are considered essential to this position.

• Assists ground and / or air resources for emergency and non-emergency responses.
• Coordinates first responder notification of fire departments and other agencies as requried.
• Receives and keypunches requests for ground and air response.
• Documents daily activity.
• Provides pre-arrival instructions using EMD.
• Trains new Communication Center employees as requested.

These duties, responsibilities, requirements, and conditions are not intended to be all inclusive and may be expanded to include other duties, responsibilities, requirements and conditions.

PHYSICAL DEMANDS :

Physical activities and the amount of time spent performing each while on this job :

AMOUNT OF TIME

None

Up to 1 / 3

1 / 3 to 2 / 3

Over 2 / 3

Stand

Walk

Talk or hear

Use hands to finger, handle or feel

Climb or balance

Stoop, kneel, crouch or crawl

Reach with hands and arms

Taste or smell

Weight lifting requirements and the amount of time spent lifting on this job :

AMOUNT OF TIME

None

Up to 1 / 3

1 / 3 to 2 / 3

Over 2 / 3

Up to 10 pounds

Up to 25 pounds

Up to 50 pounds

Up to 100 pounds

More than 100 pounds

Vision requirements :

Color Vision (Able to identify and distinguish colors.)

Distance Vision (Clear vision at 20 feet or more.)

Close Vision (Clear vision at 20 inches or less.)

Peripheral Vision (Able to observe areas that can be seen up and down or to the left and right while eyes are fixed on a given point).

Depth Perception (Able to judge distances and spatial relationships.)

Focusing (Able to adjust the eye to bring an object into sharp focus.)

WORK ENVIRONMENT :

Exposure to environmental conditions and the amount of time exposed to each on this job :

AMOUNT OF TIME

None

Up to 1 / 3

1 / 3 to 2 / 3

Over 2 / 3

Wet, humid conditions (non-weather)

Work near moving mechanical parts

Work in high, precarious places

Fumes or air borne particles

Toxic or caustic chemicals

Outdoor weather conditions

Extreme cold (non-weather)

Extreme heat (non-weather)

Risk of electrical shock

Work with explosives

Risk of radiation

Vibration

Noise level associated with this job :

Moderate Noise (Examples : business office with typewriters and / or computer printers, light traffic).

QUALIFICATIONS :

• High School Diploma or GED.
• National and / or State certification as an Emergency Medical Technician determined by appropriate state requirements preferred.
• Completion of EMD certification will be required.

INTERPERSONAL REQUIREMENTS :

• Maintain social, ethical and organizational norms.
• Achieve accomplishment of all task details, no matter how small.
• Maintain good personal motivation; develop a sense of ownership of job tasks and results.
• Must have a sense of urgency for all work performed.
• Must maintain professionalism and respect with patients, co-workers, emergency service providers, healthcare workers and the general public.

TRAINING REQUIREMENTS :

• Orientation to job requirements.

Position Description

Join Serco as a HERO Dispatcher in San Antonio, Texas!

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.

Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency Lanes, and providing traffic control and scene protection at incidents.

You will be part of a team that works closely with TxDOT, local law enforcement and other first responders daily. Starting pay is $18.

00 / hr with overtime shifts available.

In this role, you can expect to :

• Monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.
• Dispatch and communicate with Highway Emergency Response Operator (HERO) personnel via radio or telephone using standard protocol to the locations of road hazards and crashes, providing clear directions to the location and an accurate description of an incident as advised by citizens, public safety entities, or department personnel.
• Log potential and confirmed incidents, construction and maintenance closures using ITS software.
• Provide information or assistance to motorists, TxDOT personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations or take action as necessary.
• Perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information
• Complete the initial and on-the job training programs under the supervision of, and monitored by, the Training Supervisor and Program Manager.

Qualifications

To be successful in this role, you will have :

Have at least six months customer support or equivalent experience

within the last three years.

• High School diploma
• Available to work various shifts, weekends, and holidays
• Able to speak English language (fluent Spanish is plus)

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.

If you are interested in supporting the TxDOT mission and making the roadways safer for the travelling public, submit your application now for consideration.

Company Description :

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries.

Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

SERVICE DISPATCHER

Responsibilities :

• Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines.
• Schedule and dispatch planned maintenance to ensure timely completion.
• Receive service requests from customers and coworkers. Enter information into the computer. Assist with paperwork and prepare reports.
• May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors.

Qualifications :

• High school diploma or equivalent
• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask

Work Authorization :

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits :

Crown offers an excellent wage and benefits package for full-time employees including Health / Dental / Vision / Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO / AA Employer Minorities / Females / Protected Veterans / Disabled

Company Description

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries.

Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

SERVICE DISPATCHER

Responsibilities :

Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines.

Schedule and dispatch planned maintenance to ensure timely completion.

Receive service requests from customers and coworkers. Enter information into the computer. Assist with paperwork and prepare reports.

May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors.

Qualifications :

High school diploma or equivalent

Excellent phone skills

Good communication, organizational, math and computer skills

Experience with Microsoft Office

Leadership skills, technical experience and knowledge a plus

Ability to multitask

Work Authorization :

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits :

Crown offers an excellent wage and benefits package for full-time employees including Health / Dental / Vision / Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.