As a Dispatcher with The Arcticom Group,you will be the first point of contact for our commercial clients as they reach out to open a contract, schedule preventative maintenance, request emergency repair work, or follow-up on an existing work order.

You will be vital in creating new work orders and coordinating service HVAC / Refrigeration technicians to various commercial sites.

Attention to detail is imperative, as is the ability to multitask while on the phone and operating various computer programs.

Our growing team is seeking a caring Dispatcher in Sacramento, California.

Job Duties :

• Evaluate work loads and schedule service work in a way that best utilizes manpower and maximizes profits.
• Relay accurate information to technicians, ensuring prompt & quality customer experiences
• Record the results of each service call and create report summaries for service managers
• Be professional and establish customer rapport, encouraging repeat business
• Resolve customer issues and complaints to ensure customer satisfaction

Requirements :

• Ability to use a computer and other office technology
• Effective telephone and administrative skills
• Familiar with data entry systems
• Great written and verbal communication skills
• Attention to detail
• Adaptable and strategic

Preferred :

• 2+ years in phone-based customer service or previous dispatch experience a plus!
• Prior Grocery Store / Supermarket experience
• Prior HVAC / R exposure preferred

Benefits :

• 401k with up to 3% Company Match
• Competitive Wages
• Paid Holidays
• Full Benefits Package including : Medical, Dental, HSA, Life Insurance, Supplemental Insurance

If you're the right person for the job, you are able to stay calm under pressure. You will be at ease communicating good or bad news to fellow team members as well as customers as needed.

You will obtain the necessary information via phone in order to triage issues according urgency, geographical location, and technician capacity.

You will provide logistical support to technicians while offering clear direction. You are a team player and an effective communicator in verbal and written form.

You pay attention to the details and have the best intentions for your clients.

If this describes you, don't wait! Apply now or call us for more details.

Works Directly with load planning, Operations Supervisors, and Lead Fuelers to dispatch fuel loads and discrepancies for all main Airline fueling operations and all other support related activities.

Pay rate : $16.50 / hr + double time on holidays + overtime available

Benefits :

Medical, Dental, Vision, 401K

Qualifications :

Have good oral and verbal communication skills, possess above average computer and legible handwriting skills.

Req ID : T544346

One Hour Heating & Air Conditioning, an affiliate of Authority Brands Inc., is the premier heating and cooling specialists in the Houston, TX area.

We are looking for a Dispatcher who will schedule technician appointments at customer sites and facilitates communication between technicians, customers, and the company as well as assist in fleet and safety management.

Responsibilities :

• Maintain the service technician schedules and dispatch technicians as service calls are completed.
• Schedule technician’s return trips with customers to complete jobs after arrival of parts.
• Maintain on call schedule for service technician and after-hours service procedures.
• Enter service calls, schedule calls, and generates call debriefing with technicians daily.
• Maintain customer database, ensuring complete, accurate, and updated entry of information.
• Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.
• Respond to service technician requests both by radio and phone.
• Follow up and schedule preventative maintenance service appointments.
• Review completes service work orders for accuracy.
• Prepares invoices and timecards for processing.
• Coordinates fleet preventative maintenance appointments and maintains organized records for all fleet working directly with the Operations Manager.
• Assists safety manager with maintaining all safety documents and training rosters.
• Participate in all company sponsored training classes.
• Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

Qualifications :

• HS diploma or GED
• Excellent communication and listening skills
• Following all safety policies and procedures
• Maintaining a courteous demeanor with all customers and associates

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization.

If you have a great attitude and a strong work ethic and are someone who takes pride in the work you do, then we want to hear from you!

We offer GREAT benefits, including a 401K with company match, training, room for advancement, and great earning potential.

Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions;

however, we do not sponsor visas at this time. Authority Brands Inc. is an Equal Opportunity Employer.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

Overview

ITS ConGlobal is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services.

We take pride in consistently delivering superior service, a broad scope of logistics offerings and an exemplary safety record.

We are currently seeking a Dispatcher to join our team in Galena Park, TX,

The Dispatcher will be responsible for executing the dispatch process that supports Depot and Terminal Operations. The position will work with the Customer, Depot Managers and other operational center personnel to make proactive recommendations and adjustments to facilitate the operation.

Responsibilities

Dispatcher

• Works one on one with location drivers
• Develops daily dispatch plans, manage truck capacity needs
• Ensure all drivers are operating in a safe and efficient manner
• Work as a liaison between our customer and the driver
• Must maintain accurate records and paperwork
• Assure timely billing of invoices by accurately entering billing information in TMS system

This is an exciting time at ITS ConGlobal and we’re growing our team! We offer full time employees the following; career growth, competitive compensation, benefits, 401K & vacation

Qualifications

Requirements

• Dispatch experience with Company Drivers and Owner Operators
• Electronic dispatch experience preferred
• Must have exceptional attention to detail, accuracy, and follow through ability
• Strong organization and multi-task skills
• Solid communication and interpersonal skills
• Must be familiar with dispatch, TMS and MS Office programs (Excel, Word, etc.)
• This position may require to work outside of normal business hours when required, including some holidays and maybe weekends
• Knowledge of State and Federal DOT regulations
• Intermodal experience a plus

All qualified applicants will be given equal consideration regardless of race, age, sex, disability, sexual orientation, gender identity, marital status, color, religion, protected veteran status or national origin

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Dispatcher / Router

Job Summary

Communicates back and forth with Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business.

Handles incoming service orders, directs drivers, and resolves service issues.

• Interacts with customers that includes customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.).
• Uses proprietary software to enter ticket information and track activity.
• Shifts vary with the potential for overtime and Saturday hours depending particular site needs.
• Some initial travel (up to 15%) may be required to assist with centralization efforts. II.

Essential Duties and Responsibilities include the following :

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned
• Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
• Works with routing specialists, route managers, and the service department to optimize routes
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity
• Assigns routes and service tickets to appropriate Drivers throughout the day and for the next day; close service tickets each day
• Handles fields incoming calls and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service
• Initiates outbound calls to customers while drivers are on-site / location, resolving pick-up and other issues
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
• Ensures same-day service on missed pick-ups by coordinating Driver movement in the field
• Records and documents information from Drivers and distributes to appropriate departments
• Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues III.

Supervisory Responsibilities This job has no supervisory duties.

Education and Experience Required :

High school diploma or G.E.D and a minimum of 6 months of related work experience Additional or specialized training in transportation, logistics, or similar area of study;

customer service experience in a call-center environment

Other Knowledge, Skills or Abilities Required :

• Computer skills with ability to handle multiple programs and systems
• Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices
• Must have the desire and ability to learn proprietary software applications