Acadian Companies

JOB DESCRIPTION

Job Title : Dispatcher

Dispatcher

Alternate Job Title(s) :

Emergency Medical Dispatcher; Paramedic

Division / Department :

Acadian Ambulance Service

Status : Hourly Non-Exempt

Hourly Non-Exempt

Performance Appraisal Type :

Professional

JOB SUMMARY : Receive and dispatch emergency and non-emergency requests for ground and air ambulance responses. Direct inbound and outbound telephone calls to appropriate departments, internal and external.

REPORTS TO : Operations Supervisor Operations Manager Vice President of Operations EQUIPMENT : Computers, telephones, printers, pagers, and other related equipment items not specifically listed may be added as new items are introduced.

DUTIES AND RESPONSIBILITIES : Except as specifically noted, the following functions are considered essential to this position.

• Assists ground and / or air resources for emergency and non-emergency responses.
• Coordinates first responder notification of fire departments and other agencies as requried.
• Receives and keypunches requests for ground and air response.
• Documents daily activity.
• Provides pre-arrival instructions using EMD.
• Trains new Communication Center employees as requested.

These duties, responsibilities, requirements, and conditions are not intended to be all inclusive and may be expanded to include other duties, responsibilities, requirements and conditions.

PHYSICAL DEMANDS : Physical activities and the amount of time spent performing each while on this job :

AMOUNT OF TIME

None

Up to 1 / 3

1 / 3 to 2 / 3

Over 2 / 3

Stand

Walk

Talk or hear

Use hands to finger, handle or feel

Climb or balance

Stoop, kneel, crouch or crawl

Reach with hands and arms

Taste or smell

Weight lifting requirements and the amount of time spent lifting on this job :

AMOUNT OF TIME

None

Up to 1 / 3

1 / 3 to 2 / 3

Over 2 / 3

Up to 10 pounds

Up to 25 pounds

Up to 50 pounds

Up to 100 pounds

More than 100 pounds

Vision requirements :

Color Vision (Able to identify and distinguish colors.)

Distance Vision (Clear vision at 20 feet or more.)

Close Vision (Clear vision at 20 inches or less.)

Peripheral Vision (Able to observe areas that can be seen up and down or to the left and right while eyes are fixed on a given point).

Depth Perception (Able to judge distances and spatial relationships.)

Focusing (Able to adjust the eye to bring an object into sharp focus.)

WORK ENVIRONMENT : Exposure to environmental conditions and the amount of time exposed to each on this job :

AMOUNT OF TIME

None

Up to 1 / 3

1 / 3 to 2 / 3

Over 2 / 3

Wet, humid conditions (non-weather)

Work near moving mechanical parts

Work in high, precarious places

Fumes or air borne particles

Toxic or caustic chemicals

Outdoor weather conditions

Extreme cold (non-weather)

Extreme heat (non-weather)

Risk of electrical shock

Work with explosives

Risk of radiation

Vibration

Noise level associated with this job : Moderate Noise (Examples : business office with typewriters and / or computer printers, light traffic). QUALIFICATIONS :

• High School Diploma or GED.
• National and / or State certification as an Emergency Medical Technician determined by appropriate state requirements preferred.
• Completion of EMD certification will be required.

INTERPERSONAL REQUIREMENTS :

• Maintain social, ethical and organizational norms.
• Achieve accomplishment of all task details, no matter how small.
• Maintain good personal motivation; develop a sense of ownership of job tasks and results.
• Must have a sense of urgency for all work performed.
• Must maintain professionalism and respect with patients, co-workers, emergency service providers, healthcare workers and the general public.

TRAINING REQUIREMENTS :

Orientation to job requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment.

Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff.

Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding u00A0career, we invite you to review our opportunities!

Job Description Summary

DispatcherAre you seeking an entrepreneurial, empowering workplace that allows you to : Develop a career track Leverage your current skills while developing new skills Work with an incredible team of people Sunbelt Rentals the fastest growing rental business in North America is seeking a Dispatcher.

As a Dispatcher, you will manage Drivers to ensure prompt receipt and delivery of equipment from / to customers. This role is responsible for overseeing the application of appropriate DOT standards.

Includes responsibility for reporting, scheduling, and supports customer service / sales goals of the business unit. Education or experience that prepares you for success High School Diploma or GED 2+ years in role applications of various construction / industrial equipment Experience in role applying knowledge of the DOT Federal Motor Carrier Safety RegulationsKnowledge / Skills / Abilities you may rely on : Customer Service & dispatch training a plus Working knowledge of the delivery area.

Able to effectively communicateThis description is not an all- inclusive description of all job duties. Job duties and responsibilities may be assigned which are not mentioned above at any time based on the demands of the company.

Essential functions and overtime eligibility may vary based on the specific task assigned to the position.The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors / outdoors when required by the job.

The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer Minority / Female / Disabled / Veteran and any other protected class.

Base Pay Range : $54,674.00 - 75,177.30

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience.

Please visit https : / / www.sunbeltrentals.com / careers / u00A0for more information on our benefits and to join our Talent Network.

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position.

In order for the employee to get a referral bonus they need to contact their regional recruiter.

Job Description :

The Dispatcher is responsible for the planning, scheduling and dispatching of our customers freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the timely and accurate delivery of goods.

The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.

Core Duties & Responsibilities :

• Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments
• Act as the main point of contact for all driver facing communication via phone, Qualcomm and E-mail
• Develop a strong relationship with Independent Contractors within assigned fleet
• Offer exceptional support to drivers to ensure that their professional needs are being met
• Monitor shipments throughout transit in order to effectively meet delivery schedules
• Respond to customers efficiently, thoroughly, and professionally
• Manage customer and driver expectations to align with operational capabilities
• Monitor performance and available hours of Fleet Drivers
• Work cooperatively with customer service / sales to provide solutions for customers’ needs and resolve issues
• Other duties as assigned

Requirements :

• Self-motivated problem-solver with strong desire to meet customer needs
• Strong verbal and written communication skills
• Desire for a long-term career with an industry leading company
• Ability to present and maintain a positive corporate image in a fast paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
• Must be willing to work a flexible schedule

Skills :

• Ideal candidate will possess a can do" attitude with a will do" work ethic
• Must have the ability to work in a fast paced environment
• Experience with AS400 operating systems is a plus
• Transportation industry knowledge and experience is a plus
• Prior dispatch / load planning experience is a plus

Forward Air is an Equal Opportunity employer.

IND1

The Dispatcher will work closely with Company leadership and field operations to ensure resource demands are met. This mission critical role will receive and dispatch calls from Drivers and field management, handle all incident and collision reports, and use problem-solving skills to resolve capacity issues as they arise.

Key Duties

• Adjust operational plans by assigning Drivers to open schedules and transitioning Drivers to different locations, ensuring that the number of available coaches meets the schedule demand
• Receive all incoming incident and collision calls, complete the necessary reports and communicate to appropriate personnel
• Document and report on the status of schedules and operational capacity in assigned geographical area for the future 12-24 hours
• Utilize active listening skills and exercise considerable diplomacy to establish and maintain good working relationships with internal and external customers and Company departments
• Keep track of DOT and FMCSA regulations and understand union Collective Bargaining Agreements to ensure compliance with Driver operations

Qualifications

• High School Diploma (Required)
• College Degree (Preferred)
• 1 year of customer service experience
• Must be willing and available to work a variety of shifts in a mission critical 24 / 7 environment, including nights, weekends, and holidays

Skills

• Excellent verbal and written communication skills
• Ability to make quick decisions and solve problems
• Proficiency in MS Suite : Outlook, Excel, Word, and Teams
• Thorough knowledge of United States geography
• Ability to work independently with little supervision and prioritize multiple tasks

Position Title : Dispatcher

Reports To : Communications Supervisor

FLSA Status : Non-exempt

SUMMARY : This position is responsible for taking information from customers regarding transports; to ensure transportation is safe, efficient and timely;

also to determine what type of transport is needed for the particular situation. The position is responsible for allocating resources through solid decision making to ensure the best possible response times and properly tracks and documents tickets of all relevant events.

ESSENTIAL DUTIES AND RESPONSBILITIES : (Responsibilities include, but not limited to)

• Correctly receives and processes emergency "911" and non-emergency telephone requests for ambulance / emergency medical assistance.
• Utilize sophisticated Computer Aided Dispatch (CAD) system, which assists in monitoring, updating and controlling the locations and movements of units.
• Receives requests for pre-scheduled / non-emergency ambulance and wheelchair van transportation.
• Obtains and provide mapping and routing information to units.
• Assists customers with a variety of transportation related issues such as selecting the most appropriate vehicle by evaluating the needs and condition of the patient.
• Works closely with customers to ensure the destination facility can accommodate the patient in the method by which they are transported.
• Maintains constant communication with customers and facilities to relay any information regarding a delayed response for a transportation request.
• Responsible for prompt and courteous answering of inbound calls, providing superior customer service, exceptional problem solving skills and ensuring each customer interaction is a positive experience.
• Provides information to customers regarding insurance coverage for medical transportation, medical necessity for ambulance transportation and costs associated with non-covered transportation.
• Assists other team members with solving challenging situations that require "thinking outside the box" to ensure a seamless transport that exceeds the expectations of the customer.
• Provides excellent customer service to the general public as well as callers from healthcare facilities.
• Adheres to company policies and procedures.
• Performs other duties as assigned.

KNOWLEDGE AND SKILLS :

• Excellent customer service and effective communications skills.
• Ability to multi-task in high stress situations.
• Proficient in basic computer operation.
• Ability to problem solve in a variety of situations by using all resources available.
• Works well with a diverse group of customers and coworkers from a variety of backgrounds.
• Ability to learn the geography of the areas served to provide accurate response time estimates to customers and agencies.
• Exercises sound judgment in an array of situations.
• Works cooperatively with team members, public safety agencies and the public.
• Comprehend and make inferences from written materials such as operations manuals.

PHYSICAL REQUIREMENTS :

Works around standard office conditions, repetitive use of a keyboard at a workstation, continuous viewing of dual computer screens, and use of manual dexterity.

Frequent use of manuals and other resources. Work in shared office space and sits for long periods of time.

MINIMUM QUALIFICATIONS :

• High School Diploma or equivalent.
• Emergency Medical Dispatch Certificate and CPR, required or obtained within six months.
• Knowledge of Medical Terminology.
• Bilingual preferred, but not required.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Allegiance is an EEO employer as defined by the EEOC.

Job Posted by ApplicantPro