JOB TITLE : Front Services Dispatcher

Job Description :

Provide a supreme level of guest service, while proactively assessing each guest needs and adhering to all company and department policies and procedures.

The job functions are (but not limited to) assisting guest via phone regarding luggage needs, guest inquiries, and transportation assistance.

Job Focus :

Focus is on, but not limited to the following :

• Provides exceptional, courteous, friendly service to guests and associates that differentiates us from the competition
• Answers calls from hotel guests for the Front Services Department
• Dispatches available Front Services Associate to appropriate locations
• Maintains ongoing efficiency and speed by utilizing proper dispatch procedures, as instructed
• Contact appropriate supervisor on guest related complaints and special needs
• Full knowledge and understanding of company and department rules and regulations, policies and procedures
• Assists associates in the Front Services Department, and all departments as needed
• Take reservations for guest needing transportation
• Promotes positive guest relations through prompt, courteous and efficient service
• Perform related duties as requested efficiently, resourcefully with ability to multi-task with high volume

Desired Qualifications :

• The ability to lead and work effectively with Associate, guests, and management
• Establishing, and maintaining effective working relationships
• Excellent Communication skills
• Working knowledge in all aspects of Front Services Department
• Ability to read, write, and communicate verbally in English
• Ability to perform basic math
• Ability to present self in a professional, pleasant, confident and well groomed manner
• Basic computer skills with Microsoft Office and Outlook
• Knowledge of pertinent laws and regulations impacting the Front Services Department including Guest Safety and OSHA
• Ability to maintain confidentiality of sensitive information
• Ability to work flexible hours
• Previous experience in a Front Services position is preferred
• A minimum of one year customer service experience in a position where the primary job duty is direct customer contact or via phone
• Must be at least 21 years of age
• Must have a valid State issued Driver License

JOB SUMMARY

• The Security Officer’s Dispatch main function is to provide a friendly and safe environment for our guests and team members while protecting company assets.
• Security Officers Dispatch will perform all duties in accordance with Caesars Entertainment policies and procedures, and within the realm of the Caesars Entertainment mission statement.
• The Security Officer Dispatch position is a customer contact, public relations area in addition to the normal duties, with most contact via the telephone.

It is important to relate to the guest with respect, concern and courtesy. Security Officers Dispatch will be required to know the floor plan of the property and know the operating times of the various facilities for the purpose of giving directions and providing customers with accurate information requested.

Security Officers Dispatch will routinely patrol assigned areas while providing guest assistance, being alert for suspicious circumstances or individuals, gaming violations, possible theft, safety hazards or related concerns, medical emergencies, or damage to CaesarsEntertainment properties.

The Security Officer Dispatch must know where all emergency equipment and exists are (phones, fire extinguishers, emergency exit’s, etc.

Any incident which would warrant security intervention will be immediately relayed to Security Officers Dispatch by the observing Officer.

Regardless of where an Officer is assigned, the Security Officer Dispatch should be prepared to respond to assist fellow Officer’s at any time.

Security Officers Dispatch will display a professional, courteous, and a respectful demeanor at all times.

RESPONSIBILITIES

• Security Officers Dispatch are to attempt to provide protection from any element, factor, or situation, which may jeopardize the welfare, security, and integrity of team members, guests, their personal properties, and company assets.
• Security Dispatch will be the but of Security Operations throughout the property and will be operated as a command post, communications center and dispatching station for Security Operations and operational support.
• The Security Officer Dispatch will have specific responsibilities to include, but not limited to the following areas and criteria :

JOB RESPONSIBILITIES / DUTIES

• Every Security Officer Dispatch will greet guests and fellow team members with a friendly and sincere welcome.
• Security Officers Dispatch will be well versed in communicating with patrons over the telephone, and present a pleasant, courteous personality.
• Security Officers Dispatch will verify that all required equipment is on hand and functioning properly.
• Security Officers Dispatch will possess the ability to effectively perform in the areas of Data Entry for all applicable programs, will possess the ability to remain calm and professional, particularly during stressful situations, and will effectively multi task handling duties of the position to include phones, radio, monitors, camera locations and operation.
• Security Officers Dispatch will routinely review accessible video cameras and report any and all malfunctions to appropriate personnel.
• Security Officers Dispatch will have a thorough knowledge of all camera coverage and required sequencing in order to perform any and all reviews of all observed incidents.
• Security Officers Dispatch will maintain a watchful eye on the alarm systems, and upon activation, will immediately notify proper emergency personnel.
• Security Officers Dispatch must continuously patrol the property to ensure the safety of our guests and team members and to uphold established laws, policies, and procedures.
• Security Officers Dispatch will exercise good judgment in solving problems and display a realistic understanding of the issues before them.

He or she must be able to facilitate resolution of customer complaints through personal action and coordination with other departments.

• The Security Officer Dispatch acts as an ambassador of Caesars Entertainment by providing accurate and detailed directions with respect to property attractions and amenities.
• The Security Officer Dispatch is to maintain a well groomed appearance which reflects the professional appearance and demeanor of the Security Department.
• The Security Officer Dispatch is to provide assistance to civil and law enforcement authorities, including testimony in court and other administrative proceedings.
• Security Officers Dispatch are to provide medical assistance, without hesitation, following proper procedures and techniques as a First Responder" to persons in need, including First Aid" and CPR", when necessary.
• The Security Officer Dispatch will interview, investigate, and document all applicable incidents which require Security intervention in accordance with company and department policy.
• The Security Officer Dispatch will enforce all company policies and procedures.
• The Security Officer Dispatch will meet the required attendance guidelines for the job and adhere to all company and department policies and procedures.
• The Security Officer Dispatch will respond to areas of need when dispatched, in a timely manner.
• The Security Officer Dispatch will conduct slot, pit poker, and other drops in compliance with Nevada Gaming law and departmental procedures.
• The Security Officer Dispatch must be able to follow and comply with the departmental policy concerning the Use of Force" with respect to the arrest and detention of individuals who violate laws and / or company policy.

QUALIFICATIONS

The following qualifications will be required for the Security Officer.

• High school graduate or equivalent is required
• 1 to 2 years preferred prior security experience
• Prior experience is a position with direct guest contact is preferred.
• Ability to manage several tasks at once
• Must possess good oral and written communication skills along with a good working knowledge of basic computer programs
• Must be able to obtain and possess a Nevada Gaming Card, an Alcohol Awareness Card (AES), and have a current and valid Nevada Driver’s License.
• Must be able to work any day of the week and any shift

PERSONAL CHARACTERISTCS / ATTRIBUTES

• Neat, professional appearance with good personal hygiene.
• Set an example and be a role model / leader for all Security personnel through observance of all departmental policies and procedures.
• Must be team centered" and able to share credit due with fellow team members while promoting a positive work environment and team spirit.

Must work well with other departments and management as necessary.

• Must be tactful, maintain confidences, and foster an ethical work environment, prevent inappropriate behavior by co-workers, handle all situations honestly.
• Able to communicate clearly with staff, management, and the public through oral and written word, read and interpret complex information, be an active listener with customers and / or clients.
• Must be able to assume a role of authority as necessary in a high risk crisis, exhibiting judgment and a realistic understanding of issues, review facts, weigh options, delegate responsibility, and empower associates to make decisions, provide constructive feedback.
• Must show respect and be able to adapt to different values, cultures, or backgrounds when dealing with difficult people or situations.

Build and maintain long term associations based on trust, help others.

Must be able to maintain high standards despite pressing deadlines, establish high standards and measures, do work right the first time and inspect material for flaws.

Must be able to test new methods thoroughly and reinforce excellence as a fundamental priority.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS

• Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees, or cold as low as 10 degrees.
• Must be able to physically restrain individuals when a condition of arrest exists.
• Must be able to respond calmly in crisis and stressful situations, and be able to make rational decisions when handling guest and employee issues.
• Must be able to work independently.
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads and maneuver quickly on level surfaces, as well as, up and down stairs.
• Must be able to lift and carry up to 60 pounds. Must be able to push or pull up to 150 pounds.
• Must be able to see and, also, remember the specific details of incidents and persons. Must be able to give court testimony when necessary and write detailed reports.

The Security Officer Dispatch must be able to read, write, speak and understand English.

• Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.
• Must pass the physical and written testing of the Western Division Security Academy (Controlled Force, Defensive Tactics, Legal Issues, Handcuffing, Tactical Communications, Use of Force, Report Writing, Searching Subjects, Emergency Response, Ethics, and Expandable Baton) within the first ninety days of employment.
• Must re-certify, between years 2 and 3, through the Western Division Security Academy , and must pass all physical, mental and environmental demands as required.

Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.

g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.

Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Transportation Dispatcher Las Vegas NV Salary : $20 - $25 per Hour

Spectra360 is looking to hire Experienced Transportation Dispatchers in Las Vegas, NV. Apply today!

Schedule : Monday-Friday

Monday-Friday

Various Shifts Available

Pay : $20-$25 / Hr

$20-$25 / Hr

Responsibilities :

Receive, enter, and dispatch orders received from customers for products or deliveries.

Coordinate and schedule appointments.

Assisting drivers with appointments and truck (breakdown) issues.

Issuing EFS payments for lumpers.

Coordinating with dock to load trailers for delivery.

Enter data in computer system and maintain logs and records of calls, activities, and other information.

General office duties.

Requirements :

Proven experience as a dispatcher in trucking / transportation.

Tech savvy with knowledge of Word and Excel.

Knowledge of procedures and guidelines for emergency situations.

Proficient in English (oral and written).

Outstanding organizational and multitasking abilities.

Active listener with excellent communication skills.

Sound judgment and critical thinking.

Description

$14.00 / hour

Up to $1000 Retention Bonus Shift Premium may Apply

Immediately hiring! Whether you have worked in logistics, trucking, towing or retail, we are looking for detail oriented, multi-taskers to become a member of our family-friendly Avis Budget Group enterprise.

What You’ll Do :

You will coordinate the distribution of our fleet of rental cars to meet the demands of our customers. Depending on location, you will inventory cars, track the status and movement of vehicles, coordinate the dispatch of vehicles to the right locations, communicate with employees or external parties to coordinate vehicle movements / transports, prepare and compile reports.

Perks You’ll Get :

• Bi-weekly hourly wage (New York and Puerto Rico : weekly wage)
• On-the-job training
• Paid time off
• Medical, Dental and Other Insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis / Budget cars
• Above perks may vary based on full-time / part-time status and location

What We’re Looking For :

• High school diploma or equivalent
• Valid Driver’s License and clean driving record
• Effective verbal and written communication skills,
• Familiarity with Microsoft Office suite of applications (Excel, Word)
• Willingness to work outdoors or near a mechanical shop with moderate noise
• Flexibility to work all shifts
• Must be able to type, sit, stand, walk or move throughout the rental lot and enter / exit vehicles for prolonged periods and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States

6 months dispatcher experience in a fast-paced shop is a bonus!

Who We Are :

Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar.

With more than 70 years of experience and 11,000 locations in 180 countries, we are crafting the future of our industry and want you to join us in our mission.

Apply today to get connected to an exciting career, with driven employees and a world of opportunities within our growing enterprise.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only.

Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.

Las VegasNevadaUnited States of America

R0151314

Overview

Ready to give your hospitality career a boost? MasterCorp, the industry leader in housekeeping and hospitality services is hiring! Join an amazing team of hard-working, passionate individuals.

WHAT WE OFFER YOU

• Starting at $15.13 per hour
• Paid training and Refer-a-Friend bonus potential.
• Immediate hire
• Full benefits package including Paid Time Off, Medical, Vision and Dental and (after 6 months of employment)
• Opportunities for growth and career development

WHAT WE’RE LOOKING FOR

Friendly, enthusiastic, hard-working individuals with a passion for hospitality and teamwork.

ABOUT US

Family-owned and operated business with over 40 years in business. MasterCorp provides turnkey services for housekeeping, engineering, floor care, and laundry to most major hospitality brands and commercial clients.

From recruiting to training, and managing operational execution, we take care of all our client’s needs while representing their brand to the highest quality standards.

Our people are our most valuable asset and our most significant source of pride. We provide the tools, training, and opportunities to help transform your career and our client’s guest experience.

Qualifications

• Must be available to work a flexible schedule, including weekends and holidays.
• Basic computer knowledge.
• Proven planning and scheduling capabilities.
• Previous experience a plus, but not required.

Essential Functions

WHAT YOU’LL DO

As a Dispatcher, you help coordinate the teams that shape the guest experience.

• Answer and coordinate all phone and radio calls.
• Delegate tasks and workload between Associates equally.
• Record lost and found items and ensure safe storage.
• File daily paperwork.
• Maintain a sense of urgency so units are turned on time.
• Assist in linen inventories and supplies as directed.
• Assist in solving guest complaints promptly.
• Make guest deliveries as directed.
• Report to work as scheduled, in proper uniform, and following company appearance standards.
• Consistently maintain a positive, friendly, helpful attitude that ensures a positive guest experience.
• Comply with safety regulations and procedures.

Join the MasterCorp family and take the first step to your new hospitality career!

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