SAHARA Jobs (9)

Ensure complete guest satisfaction and provide all guests with a successful experience during their stay, thru check-in and checkout, and by providing information and services in order to both meet and exceed guest needs and expectations.

All duties are to be performed in accordance with departmental and property policies, practices and procedures

Job Focus :

Focus is on, but not limited to the following :

• Check guests in and out of the hotel in a confident, professional and friendly manner.
• Complete all checklist items for the appropriate shift
• Review special requests / needs and assist with the pre-blocking of rooms / suites
• Maintain complete knowledge of :
• all hotel offerings, services and hours of operation
• all hotel restaurant food concepts, menu, dress code and ambiance
• all hotel day / nightlife concepts, menu, dress code and ambiance
• all hotel room types / names, layout, amenities and locations
• all hotel room rates, special packages and promotions
• daily arrival & departure lists
• scheduled daily group activities, names and location of meeting / banquet rooms
• local events, attractions, holiday schedules
• Performs various administrative tasks assigned by Hotel Managers and Director of Front Office
• Assist the Hotel Managers with daily MOD responsibilities and support the Front Desk Representatives and Guest Service Agents

Desired Qualifications :

• One (1) to Two (2) or more years of experience in a similar role preferred
• VIP, Front Desk, Hotel experience required
• Previous experience in a high-end luxury Gaming or Hospitality environment is desired
• High School Diploma or equivalent is required
• Must have the ability to effectively communicate in English, both written and verbal forms
• A professional demeanor and attire is to be maintained at all times
• Must have strong interpersonal and organizational skills
• Must have an outgoing personality and possess strong attention to detail skills
• Consistently offer professional, friendly and engaging service
• Must be able to perform and strive in a team environment
• Possess the ability to motivate and maintain effective working relationships across all levels of staff and leadership
• An intermediate to proficient understanding of Computer systems such as : Opera, GoConcierge, HotSOS, Microsoft Word, Excel & Outlook is preferred
• Able to work a flexible schedule, including weekends and holidays
• Multi-lingual is desired
• Must be able to obtain an Alcohol Awareness Card
• A valid Nevada Gaming License is required and must be obtained before entering this position
• Must be 21 years of age or older

JOB TITLE : Front Services Dispatcher

Job Description :

Provide a supreme level of guest service, while proactively assessing each guest needs and adhering to all company and department policies and procedures.

The job functions are (but not limited to) assisting guest via phone regarding luggage needs, guest inquiries, and transportation assistance.

Job Focus :

Focus is on, but not limited to the following :

• Provides exceptional, courteous, friendly service to guests and associates that differentiates us from the competition
• Answers calls from hotel guests for the Front Services Department
• Dispatches available Front Services Associate to appropriate locations
• Maintains ongoing efficiency and speed by utilizing proper dispatch procedures, as instructed
• Contact appropriate supervisor on guest related complaints and special needs
• Full knowledge and understanding of company and department rules and regulations, policies and procedures
• Assists associates in the Front Services Department, and all departments as needed
• Take reservations for guest needing transportation
• Promotes positive guest relations through prompt, courteous and efficient service
• Perform related duties as requested efficiently, resourcefully with ability to multi-task with high volume

Desired Qualifications :

• The ability to lead and work effectively with Associate, guests, and management
• Establishing, and maintaining effective working relationships
• Excellent Communication skills
• Working knowledge in all aspects of Front Services Department
• Ability to read, write, and communicate verbally in English
• Ability to perform basic math
• Ability to present self in a professional, pleasant, confident and well groomed manner
• Basic computer skills with Microsoft Office and Outlook
• Knowledge of pertinent laws and regulations impacting the Front Services Department including Guest Safety and OSHA
• Ability to maintain confidentiality of sensitive information
• Ability to work flexible hours
• Previous experience in a Front Services position is preferred
• A minimum of one year customer service experience in a position where the primary job duty is direct customer contact or via phone
• Must be at least 21 years of age
• Must have a valid State issued Driver License

Manages the Hotel operations ensuring that guest satisfaction exceeds expectations through providing a dynamic atmosphere and experience, while delivering profitable results to owners and investors

Job Focus :

Focus is on, but not limited to the following :

• Plan, organize, facilitate, attend and / or participate in various hotel and departmental meetings
• Ensure compliance of brand standards, operating procedures and policies
• Determines the direction, support, training and tools by being a consistent relationship builder to ensure the sense of empowerment necessary to provide win / win decisions for any internal / external customer challenges that may arise
• Directs all activities of the Front Office and communicates with other departments to ensure complete guest and associate satisfaction
• Mentor and assist the FD Agents with guests checking in and checking out of the hotel, provide information about the property and city, upselling the property’s enhanced services, all while proactively anticipating the guest’s needs
• Attends bimonthly management lobby / hotel functions
• Monitors and reviews guest comments via the Pulse Report to identify areas for improvement and shares with staff to assist in improving guest satisfaction, guest relations and guest loyalty scores and responds directly to guest as necessary
• Ensure Front Office efficiencies and service levels through scheduling and monitoring staffing levels
• Monitors availability and occupancy on a daily basis and constantly communicates with revenue manager to resolve any challenging issues
• Complete and issue employee evaluations upon approval of the Director of Hotel Operations
• Ensures all No-Show charges are accurate and properly posted
• Participates in Fire Safety and Loss Prevention programs

Desired Qualifications :

• Minimum 2-5 years of prior luxury hotel management experience in a Front Office leadership role for a similar Hotel / Resort
• Bachelor’s degree in Hotel / Resort Management or Business is preferred
• Knowledge and experience with Opera is strongly preferred
• Computer literacy and financial management required
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
• Results oriented with an emphasis on both individual and team accountability
• Experienced in managing an organized labor work force
• Proven ability to resolve guest, supervisor and associate conflicts with ease and efficiency
• The ability to speak additional languages is preferred
• Open to work varied schedules including weekends and holidays
• Must be able to obtain an Alcohol Awareness Card prior to hire
• Must be able to obtain a Nevada Gaming License prior to hire

Are you motivated to Have Fun & Make Friends? We are, so if you want to feel excited on your way to work and can’t wait to be a part of Service Luxury Style this could be the job for you

Job Description :

It is the primary responsibility of the Engineer to perform preventive and ongoing maintenance of the hotel, casino, back of house, and retail areas within the property.

All duties are to be performed in accordance with departmental policies, practices and procedures

Job Focus :

Focus is on, but not limited to the following :

• Engineers must be proficient and versatile in three or more building trades : electrical (low and medium voltages), painting, carpentry, plumbing, HVAC&R, commercial kitchen equipment, commercial swimming pools, and general mechanics
• Receives and responds to maintenance calls within the hotel and casino from guests and other departments
• Maintains and or repairs drywall, painting, carpentry, plumbing, HVAC&R, electrical, kitchen equipment, commercial swimming pools, fan coils units, VAV’s, AHU’s, chillers, pumps, boilers, cooling towers and energy management systems
• Troubleshoots and repairs mechanical / electrical equipment ranging from heating, ventilation and air conditioning equipment, refrigeration equipment
• Troubleshoots electrical systems, motor controls, lighting dimming systems and UPS systems
• Responds to Fire life safety system alarm notifications
• Reads and understands blueprints
• Maintains a property wide clean and safe work area
• Relocates table games, slot machines according to floor layout and surveillance requirements
• Handles guest complaints ensuring guest satisfaction
• Completes additional duties / tasks as assigned by the Supervisor
• Reports to the Director of Engineering.

Desired Qualifications :

• A High School diploma or equivalent is required
• At least five (5) years of experience in hotel and casino maintenance is required
• At least five (5) years of experience working with Fire Life Safety Systems, Plumbing, Electrical, HVAC&R, Central Utility Plants, Boilers, Chillers, Cooling Towers
• Previous experience working with electrical and lighting systems (i.e. Crestron or Lutron dimmer systems)
• Must be able to effectively communicate with all levels of business
• A professional appearance and demeanor must be maintained at all times
• Must be available to work varied shifts, including weekends and holidays
• Must be able to communicate effectively and clearly in English, both written and verbal
• Strong interpersonal and organizational skills are required
• Ability to communicate, interact and work effectively and cooperatively with all people including those from diverse ethnic and educational backgrounds
• A proven ability to recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate safety equipment and report unsafe conditions to the appropriate administrator
• Operating knowledge of and experience with hand and power tools and powered equipment
• Operating knowledge of and experience with typical office equipment such as : telephones, copier, fax machines, Email, Windows, Microsoft office, HotSOS
• Must possess a minimum of two certifications - Clark County, Nevada NEC Card, EPA Universal Card, Certified Pool Operator Card, Backflow Preventer Card
• OSHA 10 or OSHA 30 Certification
• A valid NV Driver’s License is required and must be obtained before entering this position
• Must be 21 years of age or older

JOB TITLE : Public Area Casino Porter

Job Description :

The Public Area Casino Porter cleans and services assigned area(s) according to standards of cleanliness set by management to ensure a clean, comfortable, safe and attractive environment for our guests.

They adhere to all departmental and company policies / procedures and safety regulations.

Job Focus :

Focus is on, but not limited to the following :

• Continuously maintain the cleanliness sanitization of all public area restrooms
• General; Sweep, mop, vacuum, dust, polish of all assigned areas
• Always uses the correct cleaning chemicals for designated areas / surfaces, according to OSHA and management requirements
• Ensure all décor, furniture and fixtures are in their correct location at all times
• Maintain the cleanliness of items such as trash cans, windows, doors and mirrors as well as elevators, floors, furniture, and fixtures
• Regularly maintain the cleanliness of all casino areas, all front of house, pool, spa / fitness, retail, restaurants, night clubs, exterior building, hotel entrances, garage, all back of house / offices, and or any area assigned by management
• Replenishes supplies in the casino area and other work areas as needed
• Handles and disposes of biohazard material in accordance with OSHA. (Training will be provided)
• Performs other duties as assigned
• Maintain complete knowledge of and compliance with departmental policies, services, procedures and standards

Desired Qualifications :

• Minimum of six (6) months to one (1) year of experience within the Hospitality industry in a similar role or position
• Preferred experience in a 4 or 5 Star Hotel
• Open availability
• Must be able to work a variety of shifts including day, night, swing, weekends and Holidays
• Proven ability as an outgoing, energetic and approachable employee.
• Excellent communication skills with a willingness to assist any guest or fellow co-worker in need
• Ability to communicate in English in both verbal and written forms is required
• Ability to work well in a team environment as well as independently
• Must have extreme attention to detail
• Ability to work on multiple projects simultaneously and multi task as necessary
• Ability to follow through and carry out all assigned duties

JOB DESCRIPTION :

SAHARA Cocktail Server Models are an élite, experienced group of professional Servers who have an acute attention to detail, can be flexible and adjust to their surroundings, and are able to have fun and seem carefree in a very fast-paced environment.

Servers are responsible for providing superior guest service to ensure that all of their guests have unforgettable experiences.

Job Focus :

Focus is on, but not limited to the following :

• The Cocktail Server Model is responsible for providing quality guest service while preparing and serving beverages
• The Cocktail Server / Model participates in in-house modeling programs, special casino events, Banquet service functions, and performs model / presenter tasks
• Responsible for handling cash and credit card transactions at the Point of Sale system
• Provides timely cocktail service in a friendly and courteous manner
• Initiates and engages in conversation with all guests in a professional and friendly manner
• Acts as an ambassador of the venue, marketing the hotel and all products offered to the targeted customer base
• Prepares all products according to established venue recipes, focusing on proper portion size control
• Exhibits and executes a complete knowledge of the venue’s sequence of service and selling technique
• Provides each customer with a properly itemized bill and secure payment according to established procedures
• Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises
• Communicates with management, VIP hosts & service staff to rectify any and all customer needs, comments or incidents
• Ensures that assigned area, side station, tables and POS stations are clean and well stocked at all times
• Communicates and works with all support staff to ensure inventory is maintained at established par levels
• Adheres to all established policies, procedures and guidelines

Desired Qualifications :

• Minimum of 2 year work experience in high volume beverage or nightclub setting
• Previous cocktail serving experience in a high-volume preferred
• Previous modeling experience preferred, but not required
• Must have strong knowledge of spirits, wines, champagne, mixed cocktails and European bottle service
• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
• Must possess excellent customer service and communication skills
• Basic knowledge of point of sales systems
• Requires the ability to work within a team environment
• Applicants must be at least 21 years of age
• Must be able to obtain a Nevada state Food Handlers safety card, Alcohol Awareness card and Nevada non-gaming card
• Must be neat and clean in appearance and physically fit to perform the duties required
• Must be able to stand or walk a minimum eight-hour shift wearing high heels and work inside assigned bar area in the venue
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations
• Requires the ability to work within a team environment. If hired in as a steady extra (SE) position, the Cocktail Server-Model must be available to work all shifts, to include Day, Swing and Grave shifts

JOB TITLE : Food Server

Are you motivated to Have Fun & Make Friends? Are you always upbeat and smiling?Do you believe that dining should be an enjoyable and memorable experience for all?

If you answered yes to any of these questions, this may be the job for you!

job focus :

Focus is on, but not limited to the following :

• Must love and support their TEAM!
• Must love and take care of guests!
• Must say yes and thank you often!
• Greet all guests warmly
• Explains the concept of the menu, and guides the guest through an unforgettable experience
• Makes personal recommendations
• Provides direct service to guests by taking orders for food, alcoholic and non-alcoholic beverages
• Delivers all requests from guests in a timely fashion
• Maintains table cleanliness at all times
• Inputs all orders into the POS system accurately
• Performs opening and closing side work
• Performs running side work
• Ensure work area is in compliance with the Southern Nevada Heath District health codes at all times
• Must be able to handle cash quickly and accurately
• Must treat all other Team Members with respect
• Must be able to apply suggestive selling techniques with guest.
• Must have full and extensive menu knowledge
• Must be passionate about hospitality
• Must be able to work in a fast paced environment
• Must be able to work with others in a team environment

Desired Qualifications :

• Must be at least 21 years of age or older
• Prefer one to three (1-3) years of experience in a high-volume restaurant
• Ability to obtain a valid Nevada Alcohol Awareness Card and Nevada Food Handler Safety Training Card
• Ability to work in a fast-paced, high-pressure environment
• Dedicated and willing to go above and beyond
• Must be willing to help out all fellow team members
• Must have an exceptional personality and hospitality driven attitude
• Exceptional communication skills and articulation
• Must be able to multitask and take initiative in a VIP driven and guest service focused environment
• Must be able to stand or walk a minimum eight-hour shift

The Housekeeping Supervisor manages trains and inspects the performance of assigned Room Attendants, Turndown Attendants, Utility House Persons and Housekeeping Runners ensuring that all procedures are completed to the hotel’s standards.

Assist where necessary to ensure optimum service to guests.

Job Focus :

Focus is on, but not limited to the following :

• Verify room status on AM reports; report discrepant rooms; prioritize and update status of check-out rooms.
• Coordinate daily activities / inspections
• Prepare daily assignments / tasks
• Maintain accurate records
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Identify situations, which compromise the department's standards and delegate these tasks.
• Inspect supply levels, cleanliness and organization of floor closets.
• Assign designated personnel to rectify any deficiencies.
• Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
• Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
• Ensure rooms are cleaned to the hotel specifications.
• Follow up on corrections; directly contact Room Attendant and relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
• Periodically check OOS / OOO rooms in accordance with hotel procedures and verify status.

Mark" dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets.

• Counsel Room Attendants on any discrepancies.
• Address, create and administer employee action notices
• Ensure that cleanliness and condition of each area meets designated standards.
• Directly contact respective personnel and relay any deficiencies to be corrected.
• Complete work orders for maintenance repairs.
• Accommodate guest requests for Housekeeping items or additional supplies expediently and courteously.
• Follow up on delivery and return of all such items.
• Conduct training of staff as assigned.
• Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Provide feedback on staff performance to manager.
• Report disciplinary problems to manager.
• E-mail any pertinent information to management
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action with manager and / or on-coming supervisor.
• Any project assigned by management

Desired Qualifications :

• A minimum of four (4) years experience in a Housekeeping Supervisory role
• Bachelor’s Degree or equivalent work experience is required
• A High School Diploma is required
• Must have the ability to effectively communicate in English, both written and verbal forms
• A professional demeanor and attire is to be maintained at all times
• Must have strong interpersonal and organizational skills
• Ability to working independently with little to no supervision
• Must be able to perform in a team environment
• Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations
• Flexible; possessing the ability to wear different, hats on short notice
• Possess the ability to motivate and maintain effective working relationships across all levels of staff and leadership
• Previous experience in a high-end luxury Gaming or Hospitality environment is desired
• Must have exceptional time management skills
• Proficient to Expert understanding of Computer systems such as : Microsoft Word, Excel, Outlook, Opera, HotSOS and Starguest is preferred
• Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations
• Must be 21 years of age or older
• Must be able to have a Nevada Food Handlers Card at time of hire.

Responsible for providing a fun, friendly, efficient service and sophisticated experience for our guests. Performs responsibilities in accordance with all Company standards, policies, and procedures.

Focus is on, but not limited to the following :

• Greeting guests, answering questions and being an informational resource regarding guest inquiries regarding rooms, restaurants and entertainment
• Marketing and recruiting new guests to property and establishing and maintaining a professional relationship with repeat guests
• Monitoring assigned area and attending to and anticipating guest’s needs; including jackpot payments, personalizing providing a comfortable, fun, experience for guests
• Accurately maintain a Cash Pouch involving Company funds
• Complies with all Gaming guidelines and signatory controls
• May perform duties that include : reviewing bill validator jams and TITO paper fills
• Other job related duties as assigned

Qualifications :

• High School Diploma or equivalent is required
• At least three (3) years of Slot Operations experience
• Must have the ability to effectively communicate in English with guests, fellow employees, and management
• Excellent customer service skills and ability to maintain a positive and friendly attitude toward guests as well as other employees
• Previous experience in a high-end luxury Gaming or Hospitality environment is desired
• Working knowledge of basic computer systems and Casino systems
• Proven ability to resolve guest conflicts in a positive and professional manner making decisions in the best interests of our guests and the company
• Strong organizational skills and able to multi-task with ease
• Ability to handle and cope with stress well and remain calm under pressure
• Protect the confidentiality of Company documents and files under immediate control
• Keep up to date on Slot Marketing activities and events at the property
• Able to work varied shifts, including weekends and holidays
• A valid Nevada Gaming License is required and must be obtained before entering this position
• Must be at least 21 years of age