Dispatcher - 081

Chicago Heights, IL, USA Req #2309 Tuesday, June 13, 2023

The dispatcher is responsible for the timely and accurate dispatch of sub-haulers for vehicle pick-up and delivery while providing excellent service to customers.

• Outbound calls to pick-up locations.
• Dispatch sub-haulers for vehicle pick-up and delivery within company timelines.
• Ensure sub-haulers meet company requirements prior to dispatching.
• Outbound calls to sellers.
• Solicit business.
• Utilize cost-effective vendors to meet company budget objectives.
• Educate sub-haulers on company policies and procedures.
• Maintain and archive documents.
• Answer phone calls.
• Collect payments on member deliveries.
• Comply with Safety and enforce regulations.
• Print checks.
• Monitor incoming documents on the fax machine.
• Print reports as needed.
• Manage vendor relationships.
• Other duties as assigned.

Required Skills & Experience :

• Two years of dispatch experience.
• One year of customer service skills experience.
• High School Diploma or GED preferred.
• Excellent customer service skills and attitude.
• Excellent Communication Skills verbal and written.
• Excellent organizational skills.
• Excellent time management skills.
• Typing speed 45 words per minute.
• Basic Ten key proficiency.
• Basic Math skills.
• Computer proficiency (MS Suite experience).
• Ability to operate office equipment.
• Multi-tasking.
• Ability to work in fast-paced / diverse environment.
• Strong attention to detail.
• Know geographical area as well as ability to read maps.
• Work with minimal supervision.
• Occasional Overtime as needed.
• Bilingual Skill a plus.

For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe.

Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.

Other details

• Pay Type Hourly
• Hiring Rate $23.40
• Chicago Heights, IL, USA

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General Statement

Under immediate supervision of a Civil Engineer (Water Ways Control Division), during an assigned shift, directs and coordinates the operation of high voltage electrical transmission equipment that involves connections with the Commonwealth Edison Company and electric system of the District.

Essential Job Functions

Essential job functions are fundamental, core functions common to positions in a classification. They are not intended to be an exhaustive list of all job duties for any one position in the class.

Since class specifications are designed to be descriptive and not restrictive, incumbents may complete one or all of the job duties listed or tasks of similar kind not specifically listed here.

• In accordance with general and detailed orders, directs the proper interchange of power between public utilities and the District by communicating with utility Load Dispatchers and operating personnel at District facilities.
• Issues detailed instructions to operating personnel for the safe operation and control of high voltage lines and equipment.
• Maintains records of Holds and issues Holds and clearances on lines and equipment at District facilities through Operating personnel and in cooperation with public utility Dispatchers.
• Issues orders to control distribution of loads on lines and equipment to prevent and equipment to prevent overloading or to redistribute loads in case of failure or impending of high voltage electrical apparatus.
• Maintains written records of operations, loads, interruption reports, accident reports, lake and canal elevations, rainfall and other items affecting District operations.
• Maintains normal elevations and operating parameters of the Chicago waterways system.
• Issues instructions to operating personnel to control discharge of water at the Lockport Powerhouse, Lockport Controlling Works, and intake (or discharge) of water from (to) Lake Michigan at various facilities, for the purpose of flood control and to maintain safe operating elevations.

Other Job Functions

• Initiates repair work or investigation of failures, breakdowns or other emergency conditions such as oil spills.
• Acts as tour guide in Waterways Control Room.
• Receives and disseminates information to proper authority regarding District operations, accidents, injuries, and weather information.
• Performs other duties as assigned.

Environmental Conditions

Typical office environment. May use standard office equipment and computer terminals.

Minimum Qualification Requirements

Graduation from a standard senior high school or the equivalent and seven years of experience in electrical operating work.

Substitution

Additional experience may substitute for the required education on a year-for-year basis.

Promotional Requirement

• One year of experience with the District as a Power House Dispatcher, Chief Electrical Operator or Electrical Operator II.
• Civil service status in one of the foregoing classifications.

Position Summary

The Operations Dispatcher is responsible for providing an outstanding customer experience while managing the customer’s needs in a timely, effective manner.

Each dispatcher is assigned an area zone and is required to prioritize calls by requested times, size of customer, and customer need.

A dispatcher is directly responsible to ensure work is being done in the most efficient way possible while driving productivity to meet goals set by management.

Responsibilities

• Answer and assist every ETA call that comes into the dispatch center while keeping our customer experience top notch
• Route and send daily orders into the system to the driver’s route while maintaining communication throughout the day with the driver
• Keep an upbeat and positive attitude throughout the day in the midst of heavy phone volume with drivers
• Work a Saturday rotation as instructed by management
• Enter customer issues into the system for management to review
• Report damage and / or accidents to roll-off operations manager

Qualifications / Knowledge / Critical Skills

• Ability to multi-task
• Strong written and verbal communication skills
• Task oriented
• Upbeat and energized to complete tasks with a positive attitude
• Waste industry experience preferred but not required
• General industry knowledge preferred but not required
• Good general computer knowledge and typing skills
• Must work well under pressure

Physical Demands / Environmental Factors

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel;

reach with hands and arms; and talk or hear

• Occasionally required to stand and walk
• Must frequently lift and / or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus
• Some travel required, locally / domestically

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Lakeshore Recycling Systems is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If you have a disability or special need that requires accommodation, please let us know.

Dispatcher

Target start : On or before May 15th

About GWO Trucking

GWO Trucking and Construction is an expanding family-owned dump truck and construction operation started in 2013. Although trucking is our core competency, we’ve expanded our activities into various other spaces in the construction and government contracting industry.

We pride ourselves on utilizing forward facing technology solutions, partnerships and well designed systems to accomplish our goals.

About the Role

We are currently seeking a dispatcher with knowledge of, or interests in learning the trucking and construction industry.

Our dispatcher role is a fast paced, problem-solving role whose primary job is to connect semi dump trucks with customer’s needs.

The ideal candidate will be an early riser with a focus on sales and service. Previous experience with semi-trucks and dispatching owner operators strongly preferred.

The position will report directly to the company’s owners and will be critical in completing daily dispatching operations.

Letter from the Vice President

We take great pride in being a family-owned business and are dedicated to preserving the values and culture that have made us successful.

As we continue to grow, we are seeking talented individuals who share our commitment to building a close-knit, collaborative team.

If you are looking for a work environment that values community and encourages you to make a meaningful impact, we would love to hear from you.

Our ideal candidate will have the following skills :

• Self Starter
• 2 years of experience with diesel vehicles and / or dispatching.
• An ability to understand and implement processes and procedures
• Works well with a team
• Approach solutions quickly and creatively when needed
• Learn new tasks quickly a must
• Attention to detail
• Strong negotiation skills

Job Duties

• Dispatch drivers, brokers and negotiate material costs based on customer requests.
• Keep company and subcontracted trucks moving and profitable.
• Manage billing process.
• Assist management with strategies to attract new subcontractors.
• Assist with responses to RFPs and Bids
• Call suppliers to find and negotiate pricing
• Coordinate with suppliers and trucks to deliver and haul material.
• Build and maintain positive relationships with brokers, customs, suppliers, and mechanics
• Problem solving any driver maintenance complaints.
• Typical work schedule
• 50 Hours 5am-3pm M-F, Saturday as needed
• Address problems and requests by transmitting information or providing solutions.
• Receive and dispatch orders for products or deliveries.
• Prioritize calls according to urgency and importance.

Benefits :

• Dental insurance
• Health insurance
• Paid time off
• Virtual Assistant to assist with repetitive tasks
• Skills and Knowledge
• Strong sales, negotiation and persuasion skills
• Word processing Skills
• Basic math skills necessary
• Understands email etiquette
• Effective communicator. Ability to understand tasks, and direct / delegate where needed
• Problem solving skills necessary
• Familiarity with video meeting technology, I.E. Zoom, Microsoft Teams, ETC
• Qualifications
• HS Diploma or equivalent
• Bachelors preferred
• Two years of diesel vehicle, dispatching, or heavy civil experience
• Materials / Equipment needed to perform
• Functioning car for commuting to and from office

INDEPENDENT CONTRACTOR DISPATCHER

Note : We do not offer or promise full-time employment with either a client railroad or with Hallcon. We do not hire or train people off the street for the rail industry you must be a fully qualified, FRA certified locomotive engineer, have current licensure, and have a proven positive safety / performance record.

ESSENTIAL DUTIES AND POSITION INFORMATION :

• Commuter and freight rail dispatching duties as required by the client.
• Both freight and transit / commuter opportunities.
• Short-term temporary engagement of your services as an independent contractor.
• Paid travel, meals, and lodging while performing service.
• No long-term employment commitment.
• Reasonable flexibility to accept assignments when you are available and able to be deployed.
• Competitive pay appropriate to your railroad craft.
• No benefits or health insurance applicable for temporary contractor assignments.
• Railroad retirement (RRB) participation available for some assignments, with opportunities for non-RRB assignments for retired RRB recipients as well.

QUALIFICATIONS :

• Railroad professional with proven safety and rules compliance record.
• Willing and able to be away-from-home for an extended period of time while deployed on assignments that can range from a few weeks to multiple months.
• Clear background check and no driving-related alcohol or drug related convictions within the last 3 years.
• FRA Control of Alcohol and Drug Use screening required for each assignment (49 CFR Part 219)
• Willingness and ability to learn new railroads and their rules, and work with a variety of people.
• General Code of Operating Rules (GCOR) experience preferred for most positions.
• Attitude and aptitude are equally important.
• General Code of Operating Rules (GCOR) experience strongly preferred for most positions.
• Attitude and aptitude are equally important.

EDUCATION and / or EXPERIENCE

These positions require at least 2 years of recent (within the last 2 years) active experience as a train dispatcher with consistent time performing in this role.

Previous experience and knowledge of applicable railroad operating rules as required by the client’s rail operation.