Job Description

MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors.

This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His / her duties involve daily communication and interaction with drivers and clients.

He / she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in / sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.

Positions are available in Brooklyn, Staten Island, and Harlem. Job Responsibilities :

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• All other duties, as assigned.

Talent Requirements :

• One (1) year previous Dispatcher experience preferred.
• Two (2) years of Customer Service experience is preferred.
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.

Minimum starting pay rate : $24 / hourMaximum starting pay rate : $24 / hour

Overview

AIT is seeking a Dispatcher I ! We are flexible on start time, if needed along with extra hours to be earned on the weekends, if applicable.

The Dispatcher I is responsible for overseeing and documenting the pickup and delivery of local shipments, as well as coordinating and communicating shipment information between drivers and delivery agents.

Responsibilities

• Responsible for routing local freight, dispatching drivers, performing dock checks, tracking shipments, working with dock staff members to ensure movement of freight.
• Timely event data entry of shipment milestones into MyAIT & AS tracking system pickup, delivery, obtain proof of delivery.
• Provide customer service to identify and meet specific customer needs. Answer / make customer inquiry calls and address customer concerns / complaints.
• Assign driver load planning based on local mapping & appointments accordingly.
• Identifying and coordinating the prioritization of rushed / urgent / last minute shipments.

Qualifications

• A team player who works well with others being respectful to our teammates is a Core Value
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
• Customer service focus we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Other Skills We Hope to See :

• High School Diploma / GED equivalency required; Associate Degree or equivalent preferred.
• 0-3 years in Freight Forwarding industry experience preferred and / or industry experience in customer service / operations.
• Proficient in Microsoft Office
• Previous Experience working with AS preferred.
• Strong problem solving and multi-tasking skills with abilities to develop new ideas and innovative solutions.
• High attention to details and organization.
• Strong geographic and mapping skills. Sense of direction and coordination to build routes.
• Great interpersonal and communication skills with customers, drivers, and co-workers communication is key!

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and / or individual performance metrics (dependent on position).

Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, (k) and Tuition Reimbursement for your personal development.

In addition, teammates may be eligible for up to to days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and / or procure raw materials, components and finished goods.

For more than years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences.

Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail on time and on budget.

With expert teammates staffing more than worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

Learn more about AIT Worldwide Logistics, our culture and core values in action .

AIT Worldwide Logistics is an Equal Opportunity Employer M / F / Veterans / Disabled. If you are unable to apply online due to a disability, contact Human Resources at 0 ext 8 or email your resume to

Job description

InstaCare EMS is seeking new and experienced Emergency Medical Dispatchers to work from our Brooklyn headquarters located in Coney Island.

WHY WORK WITH INSTACARE EMS :

• Flexible Schedules
• Weekly Paychecks
• Paid Time Off
• Professional Work Environment
• Friendly, Dedicated Coworkers

The dispatcher position is critical to the efficient assignment of resources to customers and clients served by the company.

All communications between crews, callers, hospitals, management and others flows through the dispatcher. This position requires a strong team player with a professional attitude, excellent customer service skills, and the ability to work well under pressure to ensure that all calls are responded to safely and rapidly.

Key Duties and Responsibilities :

• Working directly with hospitals, healthcare provider, facilities, patients, patient’s family members and patient caretakers’ patient to set up any and all transport
• Verifying patients’ insurance coverage
• Answering phone calls and making phone calls
• Taking insurance information for company billing department
• Processing credit card payments
• Dispatching calls using radio codes and practices

Required Knowledge, Skills and Abilities :

• Excellent interpersonal and communication (both verbal and written) skills and ability to communicate clearly in English
• Strong attention to detail and the ability to multi-task in a fast paced environment
• Ability to establish effective working relationships with personnel from multiple departments and divisions
• Flexibility to work nights, weekends, and holidays as needed due to the nature of the EMS industry we operates 24 hours a day, 7 days a week

Preferred Experience :

• Previous Emergency Medical Services (EMS) experience, Strongly Preferred
• Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systems

InstaCare EMS is proud to be an Equal Opportunity Employer. InstaCare EMS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

All employment is decided on the basis of qualifications, merit, and business need.

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Job Description The Dispatcher is responsible for the day-to-day routing of third party transportation vendors and trip operations.

The Dispatcher works to assure safe, cost effective, and on-time performance of third party transportation providers and drivers.

This is a remote position. If selected, equipment provided. Shift : Friday- 10 : 30am-7pm EST Saturday -Tuesday -2 : 30pm-11pm EST (off days Wed & Thurs) What Will Your Job Look Like?

• Assign same day and urgent trips to third party transportation providers
• Organize and route trips based on schedule and location to ensure optimal fleet performance
• Provide assistance to transportation providers and drivers with issues related to trip performance
• Document and report provider no shows or on-time-performance issues
• Inform transportation providers of any new trips that occur
• Establish and maintain effective communication with transportation providers
• Provide feedback to leadership and Fleet Management on transportation providers performance
• Monitor on-road provision of service for quality and on-time-performance
• Route and Schedule next day and future trips to third party transportation providers daily for assigned region
• Route and schedule trips to transportation providers to ensure vehicle resources are used most efficiently and effectively to meet demand
• Communicate and escalate issues with unscheduled trips as appropriate
• Other duties as assigned All you need is...
• High School Diploma or G.E.D.
• 6 months of customer service experience
• 2+ years in transportation routing, dispatching, and scheduling expertise preferred
• 1 year experience working with the applicable transit scheduling system preferred Even better if you have...
• Ability to maintain a high level of confidentiality
• Excellent communication and interpersonal skills
• Knowledge of GPS and GIS systems preferred
• Good organizational skills
• Detail oriented
• Ability to meet deadlines and complete work in a timely manner
• Skilled in the use of computers, including Microsoft Word, Excel and other Microsoft applications
• Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills What we have to offer :
• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity / Paternity Leave
• Birthday Holiday
• Tuition Reimbursement
• MTM Perks Discount Program
• Milestone Anniversary One Month Sabbatical
• Leadership Mentoring Opportunities *Some incentives not available at all locations Hourly rate : $17.16 / hr Equal Opportunity Employer : MTM is an equal opportunity employer.

MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.

If you are in need of accommodations, please contact People & Culture.

Position Details

Job Title : Dispatcher / Router

Dispatcher / Router

Job Summary :

The Dispatcher / Router is responsible for establishing, scheduling, and routing cost effective, safe and efficient transportation routes for students assigned to the district transportation system.

Communicates problems and transportation routing concerns to the transportation supervisor(s). Must be able to respond calmly under pressure.

Responds to questions related to routing, pickup and drop-off locations, time on the bus, staff assigned to routes, and communicates with parents / guardians, local school district personnel, etc.

as requested by the director for transportation services.

Essential Duties (May include, but not limited to) :

• Responsible for the operation of the district transportation software program and the development of cost effective, safe, and efficient transportation routes for all students assigned to the district transportation system.
• Updates routing changes on a daily basis and communicates such changes to the transportation supervisor(s) and department director.
• Coordinates and maintains a master bus route schedule that identifies students, pickup and drop-off locations, time on the bus for each student, staff assigned to each route, and maintains maps detailing each route.
• Communicates all route and schedule changes to drivers as directed by the transportation supervisor(s) and department director.
• Knowledgeable of all state, federal and local ordinances / laws related to transportation and designs routes / schedules accordingly.
• Drives bus routes, checks bus stops, roads and other traffic conditions for safety and reports findings to the transportation supervisor(s) and / or department director.
• Responsible for the development and maintenance of a student database to facilitate the completion of state and district reports.
• Publishes all route information for bus drivers, school personnel, parents and staff.
• Coordinates daily dispatching to ensure that all routes are assigned with a driver and transportation aide, as appropriate.
• Coordinates field trips, assigns bus drivers and transportation aides and communicates with building personnel on field trip approvals in accordance with department procedures.
• Assists the transportation director and transportation supervisor(s) in the scheduling, routing and billing of field trips.
• Assists the department staff in covering the district radio system.
• Responsible for the accurate completion of all state reports and district reports related to scheduling, routing, field trips and related information.
• Participates in staff development and in-service training programs.
• Serves as a back-up to the transportation services coordinator to complete basic bookkeeping / accounting and payroll / finance tasks, as assigned.
• Participates in the storage and retrieval of student records and documents stored by local area network file servers.
• Consistently models Win-Win leadership.

Other Duties :

• Serves as a bus driver and / or a transportation aide in the event of an emergency or the unavailability of a substitute driver / aide.
• Presents scheduling and routing information at meetings as requested by the department director and / or transportation supervisor(s).
• Provides budget information to the department director and / or transportation supervisor(s), as requested.
• Performs other related duties as assigned.

Qualifications : Education :

Education :

High school diploma or equivalent required. Prefer successful college classes in computers, data management, word processing and scheduling software.

Pass a physical examination, including a drug test. Prefer no points on driver record. Must currently hold or be able to obtain within six months and maintain thereafter, a Commercial Driver License from the State of Michigan with required endorsements.

Maintain certification in first aid and cardiac pulmonary resuscitation (CPR).

Experience :

Three years successful bus driving experience preferred. Two years previous transportation routing experience preferred.

Prefer experience utilizing Versatrans routing system. Demonstrated computer, database and word processing software experience required.

Microsoft Office knowledge and experience required.