Job Description

ITIL, Service Management, Agile

Experienced Service delivery manager with exposure to Application Development programs with expertise in following :

Service Management

• Maintaining high performance levels for service-related processes, SLAs, KPIs and implementing improvement activities wherever necessary
• Taking ownership of critical deliverables, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization

Performance and Quality Management

• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on performance of the service delivery
• Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

Service Delivery Manager Skills

• Strong understanding of ITIL and IT Best Practices (ITIL Foundation certified)
• Accountable for the operational management of the enterprise Incident process
• Design and implement standardized incident process and workflows and ensure adherence to them.
• Establish service level measurements and KPIs to represent the health of the Incident process.
• Coordinate the actions of other IT resources as necessary to ensure proper analysis and resolution actions for incidents
• Defines Incident prioritization guidelines and communication templates
• Identifies opportunities and trends for continuous improvements with the Incident process
• Proficiency in leading both physical and virtual teams
• Experience in dealing with third party-provided services
• Operational ability in a diverse, large-scale environment
• Exceptional customer-facing skills
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of PMP and Scrum principles
• Expertise in people management and leadership
• Strong organizational skills
• Capacity to train and guide junior team members
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude

Excellent verbal and written communication skills

Delivery

Driver

Delivery Driver checks all products for accuracy against quality standards and

delivers products to customers in a safe, courteous, and timely manner while

working as part of a team. Support the restaurant by performing other

workstation duties. Comply with Papa John’s uniform, appearance, and operations

standards as defined in the Operations Manual, PIZZAcademy, Team Member

Handbook, and with federal, state, and local laws and ordinances.

Responsibilities

Perform duties including

pre-delivery vehicle preparation, learning the delivery area, checking

orders for quality and accuracy, following proper delivery procedures;

providing quality customer service through positive and professional

interaction with customers in person or by phone, and acting with a sense

of urgency in everything they do. Perform other assigned workstation

duties including making quality products, preparing ingredients and taking

orders.

Work as part of a team and

assist each other by being on time for their shift, supporting other

workstations during their shift and completing all closing duties, including

cleaning, at the end of each shift. Enhance the company’s image by

complying with uniform and appearance standards. Contribute to an

atmosphere of teamwork, energy and fun.

Accurately process order

paperwork and payment transactions, execute cash management duties, and

use the FOCUS System. Support sales efforts by suggestively selling to

increase the check average when taking an order and distributing door

hangers during every shift. Protect the company’s assets by maintaining

organized, safe, and clean work areas; comply with safety and security

standards at all times.

Ingredients

High School diploma or GED

preferred.

Must have a driver’s license

valid under the laws of the state(s) where the team member works, proof of

insurance, reliable vehicle and the ability to drive

Skills : Cash management;

planning and organization; effective communication

Delivery Driver

The Delivery Driver checks all products for accuracy against quality standards and delivers products to customers in a safe, courteous, and timely manner while working as part of a team.

Support the restaurant by performing other workstation duties. Comply with Papa John’s uniform, appearance, and operations standards as defined in the Operations Manual, PIZZAcademy, Team Member Handbook, and with federal, state, and local laws and ordinances.

Responsibilities

Perform duties including pre-delivery vehicle preparation, learning the delivery area, checking orders for quality and accuracy, following proper delivery procedures;

providing quality customer service through positive and professional interaction with customers in person or by phone, and acting with a sense of urgency in everything they do.

Perform other assigned workstation duties including making quality products, preparing ingredients and taking orders.

Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift.

Enhance the company’s image by complying with uniform and appearance standards. Contribute to an atmosphere of teamwork, energy and fun.

Accurately process order paperwork and payment transactions, execute cash management duties, and use the FOCUS System. Support sales efforts by suggestively selling to increase the check average when taking an order and distributing door hangers during every shift.

Protect the company’s assets by maintaining organized, safe, and clean work areas; comply with safety and security standards at all times.

Key Ingredients

High School diploma or GED preferred.

Must have a driver’s license valid under the laws of the state(s) where the team member works, proof of insurance, reliable vehicle and the ability to drive

Skills : Cash management; planning and organization; effective communication

Summary

Check all products for accuracy against quality standards and deliver products to customers in a safe, courteous, and timely manner while working as part of a team.

Support the restaurant by performing other workstation duties. Comply with Papa John’s uniform, appearance, and operations standards as defined in the Operations Manual, Cross-Training Guidebook, Team Member Handbook, and with federal, state, and local laws and ordinances.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Perform duties including pre-delivery vehicle preparation, learning the delivery area, checking orders for quality and accuracy, following proper delivery procedures;

providing quality customer service through positive and professional interaction with customers in person or by phone, and acting with a sense of urgency in everything they do.

Perform other assigned workstation duties including making quality products, preparing ingredients and taking orders.

Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift.

Enhance the company’s image by complying with uniform and appearance standards. Contribute to an atmosphere of teamwork, energy and fun.

Accurately process order paperwork and payment transactions, execute cash management duties, and use the PROFIT System.

Support sales efforts by suggestively selling to increase the check average when taking an order and distributing door hangers during every shift.

Protect the company’s assets by maintaining organized, safe, and clean work areas; comply with safety and security standards at all times.

Position Qualifications

To perform this job successfully, team members must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Competencies are classified as the work habits, attitudes, personal characteristics, and behaviors that reflect how a person accomplishes the duties and responsibilities of his / her job.

Attention to Detail : Follows established guidelines and procedures to ensure accuracy, gets work right despite pressing deadlines;

concentrates on routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes.

Commitment to Task : Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed;

takes responsibility for actions and achieves results; overcomes obstacles.

Customer Focused : Commits to meeting the needs and expectations of the organization’s internal and external customers;

builds and maintains a customer base; delivers a high level of customer service; searches continually for ways to increase customer satisfaction (i.

e., customer feedback).

Flexibility : Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events;

maintains objectives amidst shifting priorities.

Initiative : Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments;

demonstrates clear purpose, enthusiasm, and a can-do attitude.

Teamwork : Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions;

supports team’s decisions; contributes to the team’s efforts.

Functional Skills

Cash management skills

Education and / or Experience

High School diploma or GED preferred

Physical Demands

While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly / strongly and simply / lightly with hands, and use fine finger dexterity.

The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and / or down, push and / or pull, and lift and / or move up to 50 pounds.

Occasionally, the team member is required to sit, climb, balance, and lift and / or move over 51 pounds.

Work Environment

While performing the duties of this job, the team member is required to work outdoors in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals.

Additional Information

• Must be 18 years of age or older
• Must have a driver’s license valid under the laws of the state(s) where the team member works, acceptable motor vehicle record, proof of insurance, and satisfactory vehicle
• Must be cross-trained and perform other workstation duties within the restaurant as needed
• Bilingual is a plus
• Non-exempt, hourly position

POSH Couture Rentals is a leading event rental industry provider in Dallas, Texas. The most important piece to our success is our people.

We strive to make great moments happen for both our clients and our employees. We are eager for you to become one of are motivated and results-driven team members.

NATURE OF THE WORK :

Will assist in loading and unloading vehicles / trucks and work with delivery personnel / driver to deliver equipment in full or partial loads.

Must service customers in a polite, friendly, and professional manner. May be required to assist customers with reservations, contracts, questions and order adjustments if necessary.

POSITION TASKS & ACTIVITIES :

• Load and unload equipment.
• Prep equipment, if necessary, prior to loading.
• Help to make sure truck is stocked with all appropriate transport and packing materials.
• Assist with the delivery and pickup of equipment and making sure load is secure.
• Provide directional assistance when parking or backing up delivery vehicle.
• Assist in calling or texting clients when in route to make their delivery or pickup.
• Assist driver in navigating best route.
• Help maintain accurate delivery and pickup records.
• Maintain and comply with company procedures and policies while onsite for delivery as well as pickup.
• Help double-check delivered items to make sure customers receive exactly what they ordered.
• Instruct customers on correct equipment operation.
• Start equipment for customers and review safety features if necessary.
• Help count and complete the damaged / missing report.
• Help deliver pickup orders to warehouse manager so counts can be verified upon unloading.
• Help unload and place returned equipment in the appropriate area for inspection.
• Fill in for other positions, when necessary, for the smooth operation of the business.
• Perform other duties as requested.

WORKING CONDITIONS :

May be exposed to the general range of weather experienced in the area, with the exception of several hours in the warehouse loading, unloading and drive time.

Some work areas may not be heated or air-conditioned.

• May have exposure to chemicals including but not limited to gasoline, diesel fuel, propane, kerosene and cleaning solvents.
• Propane is an obvious hazard; hence a sense of smell is required.
• Stooping, crouching, bending, lifting, lowering, reaching, twisting, pulling, pushing, carting and carrying are intermittent tasks that routinely occur.
• May have to work beyond scheduled shift, including but not limited to, nights and weekends.

EDUCATION, SKILLS & REQUIREMENTS :

• Must be able to lift approximately 70 lbs.
• Must maintain a professional personal appearance.
• Must possess customer relation skills.
• Must maintain a valid driver’s license, Texas ID, or valid photo ID.
• Must be familiar with local roads and utilize navigation.
• Must be able to speak English clearly and write legibly. The ability to speak other languages is a plus.
• Must maintain an acceptable attendance record.
• Must have a full range of motion and dexterity.
• Maintain a cooperative and respectful working relationship with your co-workers.
• Must be able to maintain a high degree of patience.