Position Title : Data Business Analyst

Safety Sensitive : No

Supervisor's Title : Operations Performance Manager

FLSA Status : Exempt

Department : Service Planning

Division : Operations

POSITION PURPOSE Data Business Analyst

The Data Business Analyst is responsible for managing, compiling, analyzing, maintaining, and communicating accurate statistics and data recordssupportingIndyGo's current and future operations, planning, and capital projects.

These functions will generally be performed to identify, visualize, and track key performance indicators, measure progress on desired outcomes, andidentify potential efficiencies in agency processes and procedures.

The chosen candidate will work in partnership with others in their respective division and other departments to conduct relevant analyses and develop meaningful data visualizations to support informing specific and general stakeholder groups and the public at large.

Familiarity with, or experience in, analyzing "things that move"as in vehicles or people,isa foundational aspect ofthe work that will be performedin this position.

This position will be required to synthesize and analyze data from multiple internal and external sources, including but not limited to farebox databases, e-ticketing fare collection systems, passenger counters, vehicle location technology, scheduling software, asset inventories, condition assessments, financial systems.

To be successful, this position will need tocreate and maintain script files, query files, internal procedures, new or modified reporting methods, standard operating procedures, or benchmarking criteria.

This position will also be responsible for alerting others to any issues, anomalies, or opportunities they uncover while performing their duties.

This position is also responsible for recommending to the Vice President of Operations / Chief Operating Officer and the operations directors the establishment to improve departmental performance and operational efficiencies.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

An individual must be able to perform satisfactorily the functions listed below. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

ESSENTIAL FUNCTIONS

Perform database management functions, including creating methods and processes for ensuring accuracy and integrity in data collection and reporting.

Assist in researching, developing, and designing experiments

Assist in generating and, where possible, automatingsummary reports, online dashboards, and other data visualizations.

Track, monitor, and report on Key Performance Indicators (KPIs) using quantitative and geospatial analytical methods.

Assist with developing or improving methods usedto collect, validate, and analyze data and data streams to ensure theaccuracy and integrity of what is being reported and to identify discrepancies.

Take corrective action or propose solutions when errors and discrepancies are evident.

Assist with evaluatingbusiness processes and workflows to identify where improvements can be made and where training might be needed.

Document customer service business processes to provide training for employees.

Use historical data to research, evaluate, and summarize trends and anomaliesto generate statistical models that assess performance and measure operational costs and efficiencies.

Prepare written updates to be included in monthly board reports in a timely and efficient manner.

Assist customer Subject Matter Experts (SMEs) in documenting processes, developing flowcharts, and drafting SOPs.

Identify and describeterminology used in SOP documents so they can be clearly understood by all audiences that reference or use them.

Develop checklists, workflow charts, Gantt charts, communication templates, and desktop guides to augment SOPs.

OTHER FUNCTIONS

Assist senior-levelbusiness analysts in their work products and methods.

Respond to ad-hoc requests from internal and external stakeholders for analysis and reports on time.

Provide data and statistical information to support other departments and outside agencies as needed

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

EDUCATION AND / OR EXPERIENCE- Data Business Analyst

Bachelor's degree in Urban Planning, Service Planning, Engineering, Statistics, Geography, Math, Business Administration, Information Technology, Project Management, Data Analytics / Data Science, Accounting, or a related field required.

Master's degree preferred

Experience in writing policies, procedures, or process manuals

Project Management and experience managing technology resources aredesired.

Experience working with APIs (Application Program Interfaces), data warehouse software, or designing data warehouse systems.

Two (2) years of responsible professional analytic experience, including working in data warehouse software, performing SQL queries, Visio, managing dashboards, geospatial mapping, statistical investigation, and report automation through macro instruction preferred

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements below represent the knowledge, skills, and / or abilities required to perform each essential duty satisfactorily.

The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

Demonstrated skills in performing SQL queries and other database functions.

Demonstrated skills using Microsoft Visio to develop process flowcharts.

Demonstrated skills using Microsoft Project to monitor workflow.

Report automation through macro instruction

Proficiencyin using Microsoft Office, the internet, spreadsheets, databases of varying complexities, andstatistical software packages to perform day-to-day tasks and responsibilities effectively and efficiently.

A strong aptitude for learning new software programs, computer applications, and hardware devices

Demonstrated knowledge of relevant quantitative and qualitative statistical methods to analyze large, complex datasets.

Demonstrated ability to apply sound data visualization strategies

Experience with performance dashboard software or coding for performance dashboards.

Above-average mathematics and statistical skills,specifically, the ability to demonstrate a strong understanding of how and why statistical investigations and inference work.

Ability to prioritize, organize, and manage one's tasks and time on the job effectively while at the same time being flexible and adaptable to respond to changing needs or priorities.

Above-average decision-making abilities in a time-sensitive environment.

Process management / improvement experience preferred.

Ability to interact with internal and external constituents in person and through virtual, phone, e-mail, and written correspondence.

Above-average decision-making and problem-solving abilities.

Experience with R preferred and geospatial mapping and analysis software packages; experience with ArcGIS, qGIS, Maptitude, or similar applications desired.

PHYSICAL DEMANDS Data Business Analyst

The physical demands described here represent those an individual must meet to perform the essential functions of this job successfully.

Ability to work in a fast-paced, deadline-oriented office environment.

Ability to work independently with minimal supervision.

Ability to remain stationary 50% of the time and to move intermittently throughout the workday, occasionally between departments or facilities

Current Employees :

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Start your career with Ryder today!

Summary

The Senior Data Analyst role is to deliver a final business solution to the operations team through a Power Bi experience.

The Data Analyst's technical skills will be put to the test as they shape data into a crispy design through a smooth user experience.

The Data Analyst is expected to be a domain expert of supply chains and their use cases. This position will work on cutting edge data technology as a key user on Ryder's Azure Data Lake driving the analytics initiatives as an expert in this field.

Design critical analytical dashboards, reports and queries to drive strategic business decisions, ad-hoc analysis and identify descriptive and prescriptive solutions for internal Ryder teams and external customers.

Dig deep into the core issues of business problems in order to drive a solution that gets at the heart of the causative problem.

On this team, the Data Analyst will get the chance to be the expert of supply chain solutions, collaborating with Data Analysts and Scientists, using all the skills in order to exploit data to drive the business forward.

This will push the envelope of what is possible within the big data space; streaming live data into a data lake and experimenting with data in the data sandbox.

Essential Functions

• Develop Dashboards by understanding business needs, interpret the integrated data and translate this into usable visualizations to drive business decisions, interpreting results and how to utilize the dashboards.
• Engage the business, evaluating their needs and ad-hoc requests to prioritize product efforts creating new innovative solutions.
• Enhance data maturity and integration to standardize the core value add functionality enabling a multiplier effect.
• Experience working within a collaborative team. Helping more junior members to achieve success.
• Challenge the status quo and help guide entrepreneurial innovation in both analytical products and the curation of new data sources elevating analytics beyond data reporting and dashboarding to the delivery actionable insights.
• Knowledge of the Ryder Business, understanding the complexity of the supply chain world and the role that data has within this ecosystem.

Additional Responsibilities

Performs other duties as assigned.

Skills and Abilities

• Experience developing BI solutions with tools like :
• Power BI
• Tableau
• Exposure using tools like :
• ETL tools (Alteryx or SSIS)
• Data manipulation tools (SQL)
• Object oriented development stacks (.net) (preferred)
• Strong verbal and written communication skills, with an ability to express complex technical concepts in business terms
• Support product innovation, working closely with technology throughout the build, test, and release of the product using agile methodologies

Qualifications

• Bachelor's degree required in Supply Chain, Data Analytics or equivalent
• Master's degree preferred in Supply Chain, Data Analytics, MBA or equivalent
• Two (2) years or more Applied Project(s) experience in demonstrating, digital transformation, data management in an educational / project. required
• Two (2) years or more experience in creating dashboards for diagnostic analysis across the business. Experience working in a cloud environment. required
• Four (4) years or more working in an individual contributor role as a key member of the team that others rely on. preferred

Travel : 0-10%

DOT Regulated : No

Job Category : Data Science & Analytics

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https : / / ryder.com / job-applicant-privacy-policy)

Job Description :

Location : Indianapolis, IN (On-site with a 2 day WFH Hybrid Option)

Role Description

This role will support the strategic focus of revenue generation and billing accuracy.Activities include providing data analysis support for driving different revenue streams and supporting project initiatives within the Revenue and Billing Department.

This position will report to the Sr. Revenue Data Analyst locally in Indianapolis providing direct oversight and mentoring.

Work with cross-functional groups including the Sales, Operations, IT, and Finance teams on projects assigned by the Sr. Revenue Data Analyst will be a key focus.

Key Responsibilities

• Perform data analysis to support non-traditional invoicing outside of currently integrated systems.
• Identify opportunities to further integrate system data to drive more efficient billing.
• Support consolidation and simplification of current account set ups in the Billing System.
• Assist in maintaining Billing KPI and metric dashboards.
• Assist in identifying and documenting process improvement opportunities, initiate automation in current manual processes.
• Support ad-hoc projects as customer reviews occur.

Requirements

• Bachelors degree in business, or related field
• 1-2 Years experience in an analytical role
• Attention to detail
• Proficient in Microsoft Excel
• Experience with Business Intelligence tools a plus

Job Description : Location : Indianapolis, IN (On-site with a 2 day WFH Hybrid Option) Role Description This role will support the strategic focus of revenue generation and billing accuracy.

Activities include providing data analysis support for driving different revenue streams and supporting project initiatives within the Revenue and Billing Department.

This position will report to the Sr. Revenue Data Analyst locally in Indianapolis providing direct oversight and mentoring.

Work with cross-functional groups including the Sales, Operations, IT, and Finance teams on projects assigned by the Sr.

Revenue Data Analyst will be a key focus. Key Responsibilities

• Perform data analysis to support non-traditional invoicing outside of currently integrated systems.
• Identify opportunities to further integrate system data to drive more efficient billing.
• Support consolidation and simplification of current account set ups in the Billing System.
• Assist in maintaining Billing KPI and metric dashboards.
• Assist in identifying and documenting process improvement opportunities, initiate automation in current manual processes.
• Support ad-hoc projects as customer reviews occur. Requirements
• Bachelors degree in business, or related field
• 1-2 Years experience in an analytical role
• Attention to detail
• Proficient in Microsoft Excel
• Experience with Business Intelligence tools a plus We Are An Equal Opportunity Employer.

Description

We are seeking an ambitious, self-starter to join our team as a Data Analyst Intern. You will be responsible for collecting, analyzing, and reporting on client data.

This is a unique opportunity to gain invaluable experience working directly with the senior management to build out the Portfolio Optimization department in a rapidly growing company.

Successful interns are given a clear path to full time employment postgraduation.

Responsibilities

• Capture, clean and prepare data and ancillary documents for analysis
• Analyze and present data and due diligence findings internally and externally
• Organize and store data and documents to be readily accessed
• Assist in project management, including engagement strategy, client interactions, planning and scheduling, and tracking deliverables.
• Continuously improve and automate current processes to perform better analysis and more engagements.

Requirements

• Enrolled full-time or graduated from a major university with a focus on data analytics.
• Excellent analytical and communication skills, with extensive knowledge of excel.
• Hardworking and dedicated, with ability to take direction and absorb information quickly.

Benefits

Work from Here

We have the best of both worlds. Our team members have embraced remote work and our Work from home program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment.

Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.

We celebrate diversity, equality, and an inclusive environment.

We are committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment.

We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. We are proud to be an equal opportunity employer.