Job Description

This position is work from home for candidates in PST and EST time zones.

Health Concierge is the face of Aetna to provide targeted, personalized

service based on a holistic view of the member, benefits, health information, and through engagement. Handles customer service inquiries and problems via telephone, internet, web-chat or written correspondence.

Engages, consults and educates members based upon the member's unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care.

Utilizes resources to assist customers in understanding components of the Aetna products including claims, accumulators, usage and balances, and cost sharing.

Answers questions and resolves issues as a single-point-of-contact based on phone calls, plan sponsors, PSS / ISO, members and providers.

Provides customized interaction based on customer preference and individualized needs, creating an emotional connection with our members by understanding and engaging the member to the fullest.

Fully understands the member's needs by building a trusting and caring relationship with the member. Anticipates customer needs.

Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.

Uses customer service threshold framework to make financial decisions to resolve member issues.

Educates and assists customers on various elements of benefit plan information and available services created to enhance the overall customer service experience with the company (i.

e., assistance with member self-service tools, Consultation Opportunities Simple Steps, Cost of Care Tools, Natural Alternatives Program, etc.).

Utilizes all relevant information to effectively influence member engagement.

Takes immediate action when confronted with a problem or made aware of a situation.

Takes ownership of each customer contact to resolve their issues and connect them with additional services as appropriate.

Identifies member needs beyond the initial inquiry by answering the unasked questions.

Resolves issues without or with limited management intervention.

Provides education to members to support them in managing their health.

Responds quickly to meet customer needs and resolve problems while avoiding over-committing.

Other activities may include : providing claim status information, benefit coverage interpretations, and explaining plan eligibility.

Processes claim referrals, new claim hand-offs, and escalates issues as appropriate through the system for grievances and appeals.

Initiates out-reach / welcome calls to ensure constituents expectations are met or exceeded.

Identifies trends and any emerging customer service issues and works to develop solutions to address potential problems and / or plan features of interest as an approach to improve understanding of benefit plans and increase post-enrollment member satisfaction.

Partners with other departments to deliver client specific presentations.

Coordinates efforts both internally and across departments to successfully resolve service issues and develop process improvement intended to enhance the overall delivery of service.

Works collaboratively with colleagues to deliver the best customer experience Seeks to understand the customer, including circumstances, problems, expectations and needs.

Asks probing questions to identify the underlying customer needs.

Appropriately transitions conversations to explore possibilities for extending customer interactions.

Guides members to the appropriate health resource Offers alternatives where appropriate.

Acts with the best interest of customer in mind and central to all interactions.

Collaborates with colleagues and co-workers to deliver a world class customer experience.

Serves as SME providing technical assistance when needed on call related issues, products, and / or system applications delivery matters.

May participate in preparation and presentation of client specific presentations.

May track and trend data.

Coaches, trains and assists in the development of call center staff, as required.

Participates in and / or leads special projects / initiatives addressing service issues, as necessary.

Provides technical or subject matter expertise concerning policies, procedures, and function-related applications / systems tools as needed.

Delivers internal quality reviews.

Provides appropriate support in third party audits when required.

Documents and tracks all contacts, events, and outcomes with clients using appropriate systems and processes.

Pay Range

The typical pay range for this role is :

Minimum : 17.00

Maximum : 27.90

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

jobs.CVSHealth.com / benefits

Required Qualifications

Required Qualifications :

• Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
• Effective organizational skills and ability to manage multiple tasks.
• Effective communication skills, both verbal and written

Preferred Qualifications

See required qualifications.

Education

High School Diploma Required or equivalent experience

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work BehaviorsTM support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services.

We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Job Description

The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present.

The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care.

The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals.

Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties :

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input.

Respond to and resolve customer inquiries in a courteous and timely manner.

• Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
• Provide direction, motivation, and coaching for associates during the shift.
• Ensure the 24 / 7 execution of all customer service programs and processes.
• Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.
• Complete cash and lottery processes.
• Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
• Check in vendors.
• Recognize associates and celebrate accomplishments.

Essential Functions :

• Ability to work well individually as well as in a team environment
• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work with little or no supervision
• Excellent relationship building and leadership skills
• Detail oriented and excellent organizational skills
• Ability to defuse issues using de-escalation and problem solving techniques
• Proven self-starter with demonstrated ability to make decisions
• Ability to learn and utilize the store’s technology
• Must be able to perform the following physical behaviors repetitively throughout a shift : standing, walking, handling, reaching horizontally and grasping firmly
• Must be able to perform the following physical behaviors frequently throughout a shift : reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
• Must be able to lift and carry up to 35 lbs
• Must have reliable transportation
• Must be at least 18 years old to be considered for this role
• Ability to direct others and prioritize tasks

Basic Qualifications :

• High School Diploma or GED equivalent
• Ability to work 35 40 hours per week
• Experience effectively implementing change and demonstrated results in execution
• Flexible availability which may include all shifts, weekends, and holidays, based on business needs
• Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred
• Experience training, sales building, management of expenses, and food service menu planning
• Experienced in all areas of store operations, including foodservice
• Experience leading, developing and selecting teams preferred
• Proven and consistently demonstrated skills in the following : Exceptional Customer ServiceRelationship BuildingEffective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law.

Our Training Program will emphasize the improvement and performance of our employees. It is an educational process that will involve the sharpening of skills and concepts, changing attitudes, and gaining more knowledge to enhance performance.

Job Duties : Work with other managers to plan and direct the work of the organization Receive classroom instruction in subjects related to their rotational experience Attend lectures, watch guest speakers, and create projects, oral presentations, and take tests Work in different departments to gain perspective, including marketing, sales, customer services, purchasing, merchandising, and personnel departments Achieve a passing score in all areas of the management training program in order to continue in the program Participate with management in interviewing, hiring, and training employees Use company reports analyzing sales, gross profit, and inventory activity Work with management to develop and implement actions to protect assets and profitability Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications Customer service associates handle consumer inquiries and are responsible for troubleshooting Attend product training classes and seminars Customer service associates ensure proper product presentation Participate in sales-driving efforts to maximize sales Interact with customers in a friendly and knowledgeable manner Regular, dependable attendance and punctuality is required Opportunities Opportunities to expand into new locations and campaigns Internal growth Personal coaches and mentors Candidate Requirements : High school diploma required Experience in customer service or client relations is a plus Must be able to communicate with customers / employees to clarify issues and resolve conflicts Able to work individually and as part of a team Fluent in written and verbal English Bilinguals welcome #LI-Onsite Powered by JazzHR

Retail Office Associates :

Full Time and Part-Time Career Opportunities

At Ashley Home Store Furniture, we have fun, we love what we do, and it shows in our expansive growth! Our Retail Office Associates are the cornerstones of our success.

Retail Office Associates treat our customers in a cordial, respectful manner of delivering a world-class customer experience, both in-person and over the phone.

Retail Office Associates are computer savvy, can multi-task, have strong interpersonal skills, and are career-minded team players that set the benchmark high for true customer service professionals.

Retail Office Associates are responsible for providing exceptional sales support by processing sales orders accurately and efficiently while maintaining a positive mindset.

Our Retail Office Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy.

Benefits of working for us!

• We offer National Health, Dental, and Vision coverage
• Life insurance Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well
• 401(k) Profit-Sharing Plan
• Recognition and reward programs
• Paid Sick Days
• Paid Vacation, Holidays (Thanksgiving and Christmas)
• Employee Assistance Program
• Our prices are already low, but why not more! Generous Employee Discount

Job Responsibilities :

• Process payment to proper accounts
• Responsible for security of cash and other legal tenders
• Prepare daily deposits in accordance with Company policies and procedures
• Answer incoming calls and respond to customer queries in a timely and courteous manner
• Schedule deliveries that are convenient for the customers and comply with company procedures
• Maintain all open orders and courteously communicate status with customers
• Work daily reports according to Company requirements
• Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture
• Assist Office Manager when needed

As a Retail Office Associate, you must :

• Have a High School diploma or GED
• Have strong business acumen and Excellent verbal and listening skills
• Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)
• Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
• Strong interpersonal and human relations skills
• Proven analytical and problem-solving skills
• Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors
• Be able to lift / move up to 25 pounds, regularly
• Being bilingual is a plus

Ashley Home Store Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.

Who We Are :

GreenDrop® is a for-profit company and registered professional fundraiser where required. We accept your donations (thank you) on behalf of a local nonprofit, and pay our nonprofit partners for your stuff, helping them fund programs in your community.

These one-of-a-kind finds are then given a second chance to be loved again in local thrift stores. Together, we help protect the planet and keep millions of reusable items out of landfills every year.

Donation Attendant Overview :

• The GreenDrop Site Attendant role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each and every day.
• The Site Attendant will lead by example and demonstrate our Company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions :

Independently and collaboratively interact with donors while using a positive, optimistic, and intelligent technique.

This includes but is not limited to the following :

• Always greet donors in a friendly manner, in full GreenDrop uniform.
• Engage in pleasant conversation while acquiring donations from donors by utilizing the bin.
• Assist donors with their donations and help to unload their vehicles.
• Wear a tablet holder while recording donor information on the company iPad.
• Assist truck driver during donation pick-ups.
• Organize donations in the stock room.
• Maintain the cleanliness of the site, both inside and outside.
• Fill out supply orders to keep the site stocked with the necessary tools for job completion.
• Other duties assigned by the manager.
• Must be able to be on-site during working hours.
• Must be able to perform essential job functions with or without reasonable accommodations.

Behavior / Skills :

• Ability to work independently without continuous supervision.
• Have an outstanding ability to interact with people.
• Strong desire to provide magnificent service.
• Able and willing to lift up to 50lbs continuously throughout the day.
• Ability to work in outside conditions within the different seasons.
• Positive mindset, Punctual, Strong sense of urgency and able to take initiative in Job Duties.
• Must possess a strong ability to positively communicate and interact with donors, co-workers, and management.

Minimum Age Requirements : Must be at least 18 years of age.

GreenDrop is an Equal Opportunity Employer and an E-Verify Company.