CVS Health Jobs (64)

Job Description

Perform various duties to check orders and load store merchandise onto trailer and remove and palletize store returns, empty trays, and other materials from returning trailers.

Pay Range

The typical pay range for this role is :

Minimum : 17.00

Maximum : 17.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

jobs.CVSHealth.com / benefits

Required Qualifications

• Must be at least 18 years of age
• Ability to read, write, and count accurately
• Ability to operate and be certified as an operator of motorized material handling equipment
• Ability to stand for extended periods of time
• Good written and verbal communication skills
• Must be detail-oriented and have a high degree of accuracy
• Normal eyesight (natural or corrected)
• Ability to lift 100 lbs.
• Ability to work overtime

Preferred Qualifications

Previous warehouse experience

Education

High School diploma or equivalent preferred but not required.

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work BehaviorsTM support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services.

We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Job Description*The Store Manager In Training (SMIT) job is a development focused role that is crafted to prepare you for a CVS Store Manager position.

The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative training over the span of 16 weeks.

We provide both virtual and hands on learning experiences to develop you as a leader. Our team of people, that support your growth toward your leadership career include : your District Leader, Human Resources Business Partner, Training Store Manager, and your Store Manager coach.

Some of the skills needed for this role are :

• Communicate well verbally and in writing to support and lead your team.
• Perform customer care duties to provide high levels of service.
• Execute merchandising strategies to support store sales growth.
• Manage the store inventory and assets to maintain profitability.We are invested in your growth and anticipate that you will be as well. We expect our SMIT's to :
• Actively engage with your leader in Key Learning Experiences to support you on your path to promotion during the structured program.
• Support your store as management team member and lead in a manner that is consistent with CVS values and policies.
• Engage your colleagues in support of the company's purpose of "helping people on their path to better health."
• Be willing to accept promotion roles with the market that you work in.Selection for the SMIT position does not guarantee promotion into a Store Manager position.

Whether and when you are actually promoted to Store Manager is dependent on a variety of factors, including but not limited to performance and availability of openings.

Pay Range*The typical pay range for this role is : Minimum : 18.50Maximum : 30.64This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com / benefits (https : / / jobs.CVSHealth.

com / benefits / )*Required Qualifications*

• Willingness to accept a promotion to Store Manager role at any location in the designated market.
• Ability to transfer to other CVS Pharmacy stores located within the designated market.
• Ability to work a schedule that may vary based on business needs.
• High School diploma or GED*Preferred Qualifications*
• Bachelor's Degree
• Retail management experience, or experience as a CVS Supervisor*Education*...*Business Overview*Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services.

We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Job Description*The Store Manager In Training (SMIT) job is a development focused role that is crafted to prepare you for a CVS Store Manager position.

The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative training over the span of 16 weeks.

We provide both virtual and hands on learning experiences to develop you as a leader. Our team of people, that support your growth toward your leadership career include : your District Leader, Human Resources Business Partner, Training Store Manager, and your Store Manager coach.

Some of the skills needed for this role are :

• Communicate well verbally and in writing to support and lead your team.
• Perform customer care duties to provide high levels of service.
• Execute merchandising strategies to support store sales growth.
• Manage the store inventory and assets to maintain profitability.We are invested in your growth and anticipate that you will be as well. We expect our SMIT's to :
• Actively engage with your leader in Key Learning Experiences to support you on your path to promotion during the structured program.
• Support your store as management team member and lead in a manner that is consistent with CVS values and policies.
• Engage your colleagues in support of the company's purpose of "helping people on their path to better health."
• Be willing to accept promotion roles with the market that you work in.Selection for the SMIT position does not guarantee promotion into a Store Manager position.

Whether and when you are actually promoted to Store Manager is dependent on a variety of factors, including but not limited to performance and availability of openings.

Pay Range*The typical pay range for this role is : Minimum : 18.50Maximum : 30.64This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com / benefits (https : / / jobs.CVSHealth.

com / benefits / )*Required Qualifications*

• Willingness to accept a promotion to Store Manager role at any location in the designated market.
• Ability to transfer to other CVS Pharmacy stores located within the designated market.
• Ability to work a schedule that may vary based on business needs.
• High School diploma or GED*Preferred Qualifications*
• Bachelor's Degree
• Retail management experience, or experience as a CVS Supervisor*Education*.*Business Overview*Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services.

We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Job Description*The Store Manager In Training (SMIT) job is a development focused role that is crafted to prepare you for a CVS Store Manager position.

The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative training over the span of 16 weeks.

We provide both virtual and hands on learning experiences to develop you as a leader. Our team of people, that support your growth toward your leadership career include : your District Leader, Human Resources Business Partner, Training Store Manager, and your Store Manager coach.

Some of the skills needed for this role are :

• Communicate well verbally and in writing to support and lead your team.
• Perform customer care duties to provide high levels of service.
• Execute merchandising strategies to support store sales growth.
• Manage the store inventory and assets to maintain profitability.We are invested in your growth and anticipate that you will be as well. We expect our SMIT's to :
• Actively engage with your leader in Key Learning Experiences to support you on your path to promotion during the structured program.
• Support your store as management team member and lead in a manner that is consistent with CVS values and policies.
• Engage your colleagues in support of the company's purpose of "helping people on their path to better health."
• Be willing to accept promotion roles with the market that you work in.Selection for the SMIT position does not guarantee promotion into a Store Manager position.

Whether and when you are actually promoted to Store Manager is dependent on a variety of factors, including but not limited to performance and availability of openings.

Pay Range*The typical pay range for this role is : Minimum : 18.50Maximum : 30.64This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com / benefits (https : / / jobs.CVSHealth.

com / benefits / )*Required Qualifications*

• Willingness to accept a promotion to Store Manager role at any location in the designated market.
• Ability to transfer to other CVS Pharmacy stores located within the designated market.
• Ability to work a schedule that may vary based on business needs.
• High School diploma or GED*Preferred Qualifications*
• Bachelor's Degree
• Retail management experience, or experience as a CVS Supervisor*Education* A high school diploma or GED is required.- A four year college degree is preferred, or relevant work experience may be considered in lieu of a college degree.
• Business Overview*Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services.

We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Job Description

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS / pharmacy through a focus on excellent customer service.

Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS / pharmacy store including :

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS / pharmacy Retail Management Development Program.

Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions :

1. Management

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store's crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with actions plans for operational and service improvement

2. Customer Service

• Assist customers with their questions, problems and complaints

Pay Range

The typical pay range for this role is :

Minimum : 17.00

Maximum : 25.50

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

jobs.CVSHealth.com / benefits

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

Experience as a retail manager or supervisor

Education

High School diploma or equivalent preferred but not required.

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work BehaviorsTM support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services.

We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Job Description*The Store Manager In Training (SMIT) job is a development focused role that is crafted to prepare you for a CVS Store Manager position.

The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative training over the span of 16 weeks.

We provide both virtual and hands on learning experiences to develop you as a leader. Our team of people, that support your growth toward your leadership career include : your District Leader, Human Resources Business Partner, Training Store Manager, and your Store Manager coach.

Some of the skills needed for this role are :

• Communicate well verbally and in writing to support and lead your team.
• Perform customer care duties to provide high levels of service.
• Execute merchandising strategies to support store sales growth.
• Manage the store inventory and assets to maintain profitability.We are invested in your growth and anticipate that you will be as well. We expect our SMIT's to :
• Actively engage with your leader in Key Learning Experiences to support you on your path to promotion during the structured program.
• Support your store as management team member and lead in a manner that is consistent with CVS values and policies.
• Engage your colleagues in support of the company's purpose of "helping people on their path to better health."
• Be willing to accept promotion roles with the market that you work in.Selection for the SMIT position does not guarantee promotion into a Store Manager position.

Whether and when you are actually promoted to Store Manager is dependent on a variety of factors, including but not limited to performance and availability of openings.

Pay Range*The typical pay range for this role is : Minimum : 18.50Maximum : 30.64This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com / benefits (https : / / jobs.CVSHealth.

com / benefits / )*Required Qualifications*

• Willingness to accept a promotion to Store Manager role at any location in the designated market.
• Ability to transfer to other CVS Pharmacy stores located within the designated market.
• Ability to work a schedule that may vary based on business needs.
• High School diploma or GED*Preferred Qualifications*
• Bachelor's Degree
• Retail management experience, or experience as a CVS Supervisor*Education*.*Business Overview*Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services.

We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Job Description

This position is work from home for candidates in CST and PST time zone only.

Health Concierge is the face of Aetna to provide targeted, personalized service based on a holistic view of the member, benefits, health information, and through engagement.

Handles customer service inquiries and problems via telephone, internet, web-chat or written correspondence. Engages, consults and educates members based upon the member's unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care.

Utilizes resources to assist customers in understanding components of the Aetna products including claims, accumulators, usage and balances, and cost sharing.

Answers questions and resolves issues as a single-point-of-contact based on phone calls, plan sponsors, PSS / ISO, members and providers.

Provides customized interaction based on customer preference and individualized needs, creating an emotional connection with our members by understanding and engaging the member to the fullest.

Fully understands the member's needs by building a trusting and caring relationship with the member. Anticipates customer needs.

Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.

Uses customer service threshold framework to make financial decisions to resolve member issues.

Educates and assists customers on various elements of benefit plan information and available services created to enhance the overall customer service experience with the company (i.

e., assistance with member self-service tools, Consultation Opportunities Simple Steps, Cost of Care Tools, Natural Alternatives Program, etc.).

Utilizes all relevant information to effectively influence member engagement.

Takes immediate action when confronted with a problem or made aware of a situation.

Takes ownership of each customer contact to resolve their issues and connect them with additional services as appropriate.

Identifies member needs beyond the initial inquiry by answering the unasked questions.

Resolves issues without or with limited management intervention.

Provides education to members to support them in managing their health.

Responds quickly to meet customer needs and resolve problems while avoiding over-committing.

Other activities may include : providing claim status information, benefit coverage interpretations, and explaining plan eligibility.

Processes claim referrals, new claim hand-offs, and escalates issues as appropriate through the system for grievances and appeals.

Initiates out-reach / welcome calls to ensure constituents expectations are met or exceeded.

Identifies trends and any emerging customer service issues and works to develop solutions to address potential problems and / or plan features of interest as an approach to improve understanding of benefit plans and increase post-enrollment member satisfaction.

Partners with other departments to deliver client specific presentations.

Coordinates efforts both internally and across departments to successfully resolve service issues and develop process improvement intended to enhance the overall delivery of service.

Works collaboratively with colleagues to deliver the best customer experience Seeks to understand the customer, including circumstances, problems, expectations and needs.

Asks probing questions to identify the underlying customer needs.

Appropriately transitions conversations to explore possibilities for extending customer interactions.

Guides members to the appropriate health resource Offers alternatives where appropriate.

Acts with the best interest of customer in mind and central to all interactions.

Collaborates with colleagues and co-workers to deliver a world class customer experience.

Serves as SME providing technical assistance when needed on call related issues, products, and / or system applications delivery matters.

May participate in preparation and presentation of client specific presentations.

May track and trend data.

Coaches, trains and assists in the development of call center staff, as required.

Participates in and / or leads special projects / initiatives addressing service issues, as necessary.

Provides technical or subject matter expertise concerning policies, procedures, and function-related applications / systems tools as needed.

Delivers internal quality reviews.

Provides appropriate support in third party audits when required.

Documents and tracks all contacts, events, and outcomes with clients using appropriate systems and processes.

Pay Range

The typical pay range for this role is :

Minimum : 17.00

Maximum : 27.90

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

jobs.CVSHealth.com / benefits

Required Qualifications

Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.

• Effective organizational skills and ability to manage multiple tasks.
• Effective communication skills, both verbal and written

Preferred Qualifications

See required qualifications

Education

High school Diploma or equivalent experience

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work BehaviorsTM support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services.

We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Job Description

We are currently recruiting top talent for our Eastern, Central and Mountain time zones for Medicare Retiree Solution Customer Service Centers.

Training will last 11 weeks, Monday-Friday. Training hours will be an 8 hour shift btw 8am -6pm in your local time zone, no time off will be allowed. during this time.

Once training is over, shift schedule availability will range from 8am -6pm in your local time zone $17.50 per hour non-negotiable.

Our goal is to provide compassionate, innovative and proactive customer service to our Medicare members. We will use our skills and expertise to motivate positive change and collaboration, whenever possible.

We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. This position requires a high degree of adaptability, empathy and patience.

• Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts
• Utilizes compliant documentation standards
• Provides empathetic and member centric service
• Exceeding our member's expectations is our standard
• Ensure that every member is shown respect, kindness and all questions are thoroughly answered / resolved

This position is part of Service Operations.

Pay Range

The typical pay range for this role is :

Minimum : 17.00

Maximum : 27.90

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

jobs.CVSHealth.com / benefits

Required Qualifications

• Demonstrated ability to be empathetic and compassionate
• Ability to apply patience
• Adaptability
• Basic computer, typing and telephony skills
• Or, equivalent military experience

Preferred Qualifications

Customer Service experiences preferred

Education

High School diploma, G.E.D. or equivalent experience

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work BehaviorsTM support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services.

We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Job Description

This position is work from home for candidates in PST and EST time zones.

Health Concierge is the face of Aetna to provide targeted, personalized

service based on a holistic view of the member, benefits, health information, and through engagement. Handles customer service inquiries and problems via telephone, internet, web-chat or written correspondence.

Engages, consults and educates members based upon the member's unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care.

Utilizes resources to assist customers in understanding components of the Aetna products including claims, accumulators, usage and balances, and cost sharing.

Answers questions and resolves issues as a single-point-of-contact based on phone calls, plan sponsors, PSS / ISO, members and providers.

Provides customized interaction based on customer preference and individualized needs, creating an emotional connection with our members by understanding and engaging the member to the fullest.

Fully understands the member's needs by building a trusting and caring relationship with the member. Anticipates customer needs.

Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.

Uses customer service threshold framework to make financial decisions to resolve member issues.

Educates and assists customers on various elements of benefit plan information and available services created to enhance the overall customer service experience with the company (i.

e., assistance with member self-service tools, Consultation Opportunities Simple Steps, Cost of Care Tools, Natural Alternatives Program, etc.).

Utilizes all relevant information to effectively influence member engagement.

Takes immediate action when confronted with a problem or made aware of a situation.

Takes ownership of each customer contact to resolve their issues and connect them with additional services as appropriate.

Identifies member needs beyond the initial inquiry by answering the unasked questions.

Resolves issues without or with limited management intervention.

Provides education to members to support them in managing their health.

Responds quickly to meet customer needs and resolve problems while avoiding over-committing.

Other activities may include : providing claim status information, benefit coverage interpretations, and explaining plan eligibility.

Processes claim referrals, new claim hand-offs, and escalates issues as appropriate through the system for grievances and appeals.

Initiates out-reach / welcome calls to ensure constituents expectations are met or exceeded.

Identifies trends and any emerging customer service issues and works to develop solutions to address potential problems and / or plan features of interest as an approach to improve understanding of benefit plans and increase post-enrollment member satisfaction.

Partners with other departments to deliver client specific presentations.

Coordinates efforts both internally and across departments to successfully resolve service issues and develop process improvement intended to enhance the overall delivery of service.

Works collaboratively with colleagues to deliver the best customer experience Seeks to understand the customer, including circumstances, problems, expectations and needs.

Asks probing questions to identify the underlying customer needs.

Appropriately transitions conversations to explore possibilities for extending customer interactions.

Guides members to the appropriate health resource Offers alternatives where appropriate.

Acts with the best interest of customer in mind and central to all interactions.

Collaborates with colleagues and co-workers to deliver a world class customer experience.

Serves as SME providing technical assistance when needed on call related issues, products, and / or system applications delivery matters.

May participate in preparation and presentation of client specific presentations.

May track and trend data.

Coaches, trains and assists in the development of call center staff, as required.

Participates in and / or leads special projects / initiatives addressing service issues, as necessary.

Provides technical or subject matter expertise concerning policies, procedures, and function-related applications / systems tools as needed.

Delivers internal quality reviews.

Provides appropriate support in third party audits when required.

Documents and tracks all contacts, events, and outcomes with clients using appropriate systems and processes.

Pay Range

The typical pay range for this role is :

Minimum : 17.00

Maximum : 27.90

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

jobs.CVSHealth.com / benefits

Required Qualifications

Required Qualifications :

• Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
• Effective organizational skills and ability to manage multiple tasks.
• Effective communication skills, both verbal and written

Preferred Qualifications

See required qualifications.

Education

High School Diploma Required or equivalent experience

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work BehaviorsTM support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services.

We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Job Description

This Case Manager RN role is with the Costco Team and is fully remote; however, candidates must reside within 45 minutes (reasonable driving distance) from the local office located at 7034 Alamo Downs Pkwy, San Antonio, TX 78238.

Travel to the San Antonio office may be required for quarterly meetings or PRN meetings.

Normal Working Hours : Monday through Friday 8 : 00am-5 : 00pm CST with flexibility to rotate to 10 : 00am-7 : 00pm CST on occasion when required to meet business needs.

No weekends or holidays will be required.

The Case Manager RN is responsible for telephonically and / or face to face assessing, planning, implementing, and coordinating all case management activities with members to evaluate the medical needs of the member to facilitate the member's overall wellness.

The Case Manager RN develops a proactive course of action to address issues presented to enhance the short- and long-term outcomes as well as opportunities to enhance a member's overall wellness through integration.

The Case Manager RN job duties include (not an all-encompassing list) :

• Through the use of clinical tools and information / data review, conducts an evaluation of member's needs and benefit plan eligibility and facilitates integrative functions as well as smooth transition to Aetna programs and plans.
• Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues.
• Assessments consider information from various sources to address all conditions including co-morbid and multiple diagnoses that impact functionality.
• Reviews prior claims to address potential impact on current case management and eligibility.
• Assessments include the member's level of work capacity and related restrictions / limitations.
• Using a holistic approach assess the need for a referral to clinical resources for assistance in determining functionality.
• Consults with supervisor and others in overcoming barriers in meeting goals and objectives, presents cases at case conferences for multidisciplinary focus to benefit overall claim management.
• Utilizes case management processes in compliance with regulatory and company policies and procedures.
• Utilizes interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversation.

Pay Range

The typical pay range for this role is :

Minimum : 58,760

Maximum : 125,840

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

jobs.CVSHealth.com / benefits

Required Qualifications

• Willingness to obtain additional state licenses will be required upon hire (expenses will be covered by company).
• Must hold an active, current and unrestricted RN license in Texas, with multi-state / compact privileges and have the ability to be licensed in all non-compact states.
• 3 + years clinical practice experience as an RN required
• 1+ year(s) experience utilizing multiple computer systems and applications including Microsoft Word, Excel, Outlook, and web-based applications
• Must be willing to travel to the local office as needed.

Preferred Qualifications

• Case Management in an integrated model
• Bilingual in Spanish and English
• Strong computer skills

Education

Associates Degree in Nursing

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work BehaviorsTM support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services.

We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Job Description

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS / pharmacy through a focus on excellent customer service.

Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS / pharmacy store including :

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS / pharmacy Retail Management Development Program.

Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions :

1. Management

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store's crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with actions plans for operational and service improvement

2. Customer Service

• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

Pay Range

The typical pay range for this role is :

Minimum : 17.00

Maximum : 29.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

jobs.CVSHealth.com / benefits

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

Experience as a retail manager or supervisor

Education

High School diploma or equivalent preferred but not required.

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work BehaviorsTM support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services.

We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Job Description

As the Data Science Analyst you will support, develop, and execute analyses for projects related to Wellpartner at CVS Health.

You will work within a team structure to achieve reporting excellence, create ad hoc reporting, optimize reporting in place currently, identify potential issues, interact with project stakeholders, and collaborate with team members to deliver both client specific insights, and business insights for internal stakeholders.

In this role you will :

• Develop, validate and execute algorithms and predictive models to investigate problems, detect patterns and recommend solutions
• Explore, examine and interprets large volumes of data in various forms
• Performs analyses of structured and unstructured data to solve moderately complex business problems
• Use mastery of data sets to answer client specific inquiries
• Use data visualization techniques to effectively communicate analytical results and support business decisions
• Create and evaluate the data needs of assigned projects and assures the integrity of the data
• Explore existing data and recommend additional sources of data for improvements
• Document projects including business objectives, data gathering and processing, detailed set of results and analytical metrics

Pay Range

The typical pay range for this role is :

Minimum : 60,000

Maximum : 120,000

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

jobs.CVSHealth.com / benefits

Required Qualifications

• 1+ years of relevant analytic experience.
• 1+Experience in SQL.
• 1+ Experience working with large datasets and data visualization tools.
• 1+ Presenting and telling a story with data to various stakeholders.

Preferred Qualifications

• Demonstrates good written and verbal communication skills. Able to present information to various audiences.
• Effectively resolves problems and roadblocks as they occur.
• Demonstrates proficiency in several areas of data modeling, machine learning algorithms, statistical analysis, data engineering and data visualization.
• Prior experience / knowledge of healthcare or pharmaceutical data.

Education

Bachelor's degree or equivalent work experience in Mathematics, Statistics, Computer Science, Business Analytics, Healthcare Analytics or related discipline.

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work BehaviorsTM support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services.

We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.