Description

Job Title : Customer Service

Department : Grocery

FLSA : Non-Exempt

General Function

Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers.

Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to : District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you : None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by : (examples include)escorting them to the products they’re looking forsecuring products that are out of reachloading

or unloading heavy itemsmaking note of and passing along customer suggestions or requestsperforming other tasks in every way possible to enhance the shopping experience.

• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.
• Processes Western Union orders.
• Processes Western Union orders.
• Sells money orders, cashes payroll, personal, ADC, and social security checks.
• Sells hunting and fishing licenses.
• Breaks down and puts money in utility drawers.
• Signs on postal department, breaks down, and turns off postal register.
• Processes paid outs.
• Sends faxes for customers.
• Counts the days’ coupons.
• Processes refunds for customers and department approved refunds.
• Answers the telephone for the store using appropriate telephone techniques.
• Utilizes the intercom system for paging, etc. using appropriate procedures.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Signs on and off lottery machines.
• Assists customers with dry cleaning where applicable.
• Assists customers at the registers where necessary.
• Sells and redeems lottery tickets.
• Processes bottle refunds.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information;

guide people and provide basic direction

Education and Experience

High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical Requirements

• Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.
• Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• The following physical activities are necessary to perform this job : Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions

This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job

Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Contacts

Has daily contact with customers, weekly contact with suppliers / vendors, and monthly contact with federal / state governmental or regulatory agencies.

Are you ready to smile,

Work from home as a Customer Service Representative for TurboTax

Get paid $17+ per hour and start making $2,700+ USD per month*

Work from home & set your own flexible schedule between 8am and 10pm Monday to Sunday

APPLY AT GIGCX MARKETPLACE

REQUIREMENTS

No accounting experience required

As a customer service representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software.

Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions.

We’ll give you amazing continuous training support for everything.

BENEFITS

Get paid more the longer you stay - $17+ per hour and earn an EXTRA .25 cents per hour every pay cycle*

Work from home

Receive $400 paid training

Build your own schedule with flexible hours

You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate.

Trusted by 20+ million people

We're giving taxpayers more time, money, and confidence with technology. The tax refund check is the biggest boost millions of Americans get to their income for the entire year.

Our customers depend on tax refunds to pay their rent, tuition or medical bills and better understand their needs. When customer empathy drives innovation, the result is technology like live video advice from a tax expert.

And taxes become simpler for even the most inexperienced taxpayer.

Additional information :

Overview

Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees.

Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow?

Then Ferrellgas wants to hear from you!

We are looking for a Part-Time Customer Service Specialist. Someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team.

You will do this by taking inbound and outbound telephone calls. In addition, you will be working with both internal and external customers to ensure a high-quality customer service experience and will strive to foster growth.

Benefits

• 401 (K) with generous company match
• Paid Time Off (PTO), including holidays
• Paid training and tuition reimbursement
• Employee Stock Ownership Plan (ESOP)
• Propane Discounts

Responsibilities

• Works with customers on a daily basis to sustain and improve business relationships.
• Uses fact-finding sales methods to customize Ferrellgas programs and services to meet the customer needs and strives to obtain new business.
• Ensures accurate account setup, maintenance, and the closing of all customer account information.
• Handles all customer issues by following our customer complaint resolution policy.
• Performs soft collections for customers on credit hold or past due as well as some cash handling

Qualifications

• High School Diploma or equivalent
• 1 year of customer service experience
• Exceptional customer service and negotiation skills
• Strong organizational skills with typing and data entry experience
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.

Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States

Applicants must not now, or any time in the future, require sponsorship for an employment visa.

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Ferrellgas is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to an individual’s race, religion, color, gender, sex (including pregnancy), sexual orientation, gender identity, marital status, protected veteran or military status, genetic information, disability, national origin, age, or any other classification protected by Federal, state or local law.

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use any one of Ferrellgas' electronic means of applying for jobs as a result of your disability you may request a reasonable accommodation by contacting us via or calling 1-888-337-7355.

Please note : Ferrellgas will respond only to requests for accommodations due to a disability.

Applicants have rights under Federal Employment Laws. Please click for more information.

Ferrellgas is an

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Your Job Georgia-Pacific is seeking a Customer Service Representative supporting our Kansas City, Missouri box plant facility.

This position acts as a primary liaison between our sales team, internal departments, and customers.

The Customer Service Representative creates value by ensuring accurate orders, quality customer service and deliveries by Georgia-Pacific.

Location : This role is a hybrid schedule and seeking candidates in a reasonably proximity to Kansas City, Missouri Schedule : Standard business hours;

8am to 5pm CST, Monday - Friday, with flexibility as needed based on customer demands What You Will Do

• Manage customer accounts through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
• Create and maintain spreadsheets to track inventory, order status and other customer and production related data
• Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs / requirements.
• Coordinate shipments of products with shipping department
• Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
• Manage inventories for effective production review and planning
• Accounts payable / receivable duties Who You Are (Basic Qualifications)
• Minimum of 2 years of customer service experience
• Intermediate experience using Excel specifically utilizing spreadsheets daily & creating formulas
• Experience with record keeping management / documentation
• Able and willing to be flexible to work a schedule needed to support the business including a hybrid schedule, overtime and weekends as needed
• Able and willing to travel 5 - 10% of the time as needed What will Put You Ahead
• Experience in a fast paced, high volume in a logistics, industrial, distribution, and / or manufacturing environment
• Packaging industry experience
• Associates Degree or higher At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.

We are Military Ready and Second Chance employers.

Learn more about our hiring philosophy here . Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products.

In addition to the products we make, we operate one of the largest recycling businesses.

Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better.

Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives.

We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.

Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation / time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status.

Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify.

Please visit the following website for additional information : http : / / www.kochcareers.com / doc / Everify.pdf #LI-LAL

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement your pet’s health is our top priority and excellent service is our goal very seriously.

With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional service extraordinaire to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

The CSR is the pivot around which the hospital operates and is responsible for :

• Customer service functions, including : greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (, heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical / dental, generous personal pet care discounts and more!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed.

It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at