Hy-Vee, Inc. Jobs (20)

Description

Job Title : Executive Security Officer FLSA : Non-Exempt

General Function

Responsible for performing high-level Armed Security Officer duties to detect, deter, and respond to potential crime and violence at Hy-Vee’s corporate campuses, as well as support the effective protection of company executives, VIPs, employees, executive and sensitive company areas, assets, and reputation within Hy-Vee’s corporate campuses.

Armed Executive Security Officers remain vigilant, react quickly, act with integrity, uphold company policies and procedures, and conduct themselves respectfully and tactfully in all interactions with company employees, visitors, and guests.

Reporting Relations

Reports to : Assistant Director, Corporate Security

Positions that report to you : None

Primary Duties and Responsibilities

• Exercise judgement, critical decision-making skills, and armed security officer experience to determine the appropriate level of intervention to potential crime, violence, active threats, or other situations that might pose a risk to the safety and security of Hy-Vee employees, customers, and guests present on Hy-Vee corporate properties.
• Effectively and efficiently manages daily security operations of the armed security post present at executive entrance, restricted executive parking lots, and sensitive executive areas.
• Ensure safe and orderly ingress and egress of executives and other VIPs to / from the corporate offices, ensuring that only authorized employees and approved guests are granted access to the facilities.
• Exercises a level of vigilance and awareness of potential risks to employees, guests, property, or assets and reports and / or mitigates the risk accordingly.
• Monitors and responds to all activations of the electronic security system, fire detection equipment, and emergency distress calls at corporate facilities with a specific emphasis on the appropriate evacuation or shelter-in-place protocols.
• Conduct routine daily, weekly, monthly, and / or annual safety and security equipment inspections and certifications and report such inspections accordingly.
• Vigilantly monitors CCTV security camera systems to maintain awareness of internal and external property boundaries, restricted access points, and sensitive company areas, and respond to issues as they arise, keeping our facilities safe and problem-free.
• Leads the response to security, medical, weather-related, and other critical incidents.
• Meets and maintains a level of competency in emergency medical response protocols, de-escalation tactics, verbal and non-verbal communication strategies, use of force training, armed response training, and executive protection.
• Prepares, proofreads, and submits detailed activity, incident, and situation reports and maintains clear, concise shift and duty logs.
• Participates in scheduled Security Department meetings, training, and continuing education.

Secondary Duties and Responsibilities

Assists with carrying out event security plans for major internal and external corporate events. Performs other job related duties and special projects as required.

Education and Experience

High school diploma or equivalent required. Eight to ten years of military, law enforcement, executive protection, or professional security-related work experience preferred.

Previous experience as an armed security / police officer and the ability to successfully pass annual firearms qualification course and obtain and maintain a professional firearms permit required.

Must be able to successfully pass a criminal background check annually. Must be able to obtain CPR and AED certifications.

A valid driver’s license with no restrictions in required.

Physical Requirements

• Visual requirements include : ability to see detail at near and far range with or without correction.
• Must be physically able to perform heavy work : lifting no more than 100 pounds, with frequent lifting and carrying of objects weighing no more than 50 pounds.
• Must be physically capable of patrolling internal and external areas in various climates.
• Must be physically capable of wearing approximately 20 pounds of personal protective equipment and gear for eight hour increments.
• Must be able to perform the following physical activities : Stooping, kneeling, bending, standing, reaching, lifting, running, talking, hearing, and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics

• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
• Strong leadership skills; ability to assist other members of the department.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills; ability to relate to and interact with other people in a friendly, professional manner.
• Ability to proactively identify problems and creatively develop and execute solutions.
• Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs.
• Possess knowledge and experience as an armed security officer, law enforcement officer, or extensive military firearms experience.
• Ability to successfully complete armed security officer qualification course within first month of employment.

Working Conditions

This position frequently involves a fast work pace in a general office setting. There is frequent pressure to handle multiple tasks in a day and meet deadlines.

This position also requires daily interaction with senior company executives where professionalism and tact are paramount.

Confidentiality

Has access to confidential information including knowledge executive schedules, private event itineraries, and internal investigation proceedings.

Are you ready to smile,

Description

Job Title : Barista

Department : Coffee Shop

FLSA : Non-Exempt

General Function :

As a Coffee Shop Barista, this position will be responsible for reviewing and filling customer orders for the day, handling food in a safe manner and ensuring the work area is always clean and neat.

Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations :

Accountable and Reports to : District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home;

Food Service Director; Coffee Shop Department Manager

Positions that Report to you : None

Primary Duties and Responsibilities :

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by : (examples include)escorting them to the products they’re looking forsecuring products that are out of reachloading or unloading heavy itemsmaking note of and passing along customer suggestions or requestsperforming other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
• Takes customer orders at the counter.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Handles food in a safe manner and ensures the work area is always clean and neat.
• Reviews the status and appearance of the food for freshness.
• Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
• Anticipates product needs for the department on a daily basis
• Prepares and replenishes product as necessary.
• Checks in product, puts product away, and may review invoices.
• Runs the department registers and receives payment, makes change, etc., where applicable.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time

Secondary Duties and Responsibilities :

• Washes dishes as necessary.
• Orders product and supplies as necessary.
• Prices products for customers as necessary.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics :

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copying figures, counting and recording.
• Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience :

Less than high school or equivalent experience and six months or less of similar or related work experience.

Physical Requirements :

• Must be able to physically perform medium work : exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision.
• Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions :

The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities.

There is exposure to noise, equipment movement hazards, cleaning chemicals / solvents, and possible electrical shock and temperature extremes.

Equipment Used to Perform Job :

Standard tools and equipment used in a coffee shop environment including disposal, trash compactor, dishwasher, register system, ice machines, pop machine, scales, and knives.

Contacts :

Has daily contact with the general public and customers. Has contact with federal / state governmental or regulatory agencies regarding inspections.

Are you ready to smile,

Description

Job Title : Bartender

Department : Market Grille

FLSA : Non-Exempt

General Function

As a Bartender, this position will be responsible for providing friendly, attentive, and timely service to create an exceptional experience for all guests.

Monitors bar inventory and takes appropriate action. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to : District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home;

Food Service Manager; Market Grille Department Manager; Assistant Market Grille Department Managers; Service Managers

Positions that Report to you : None

Primary Duties and Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
• Makes an effort to learn customers’ names and to address them by name whenever possible
• Assists customers by : escorting them to the products they’re looking forsecuring products that are out of reachloading or unloading heavy itemsmaking note of and passing along customer suggestions or requestsperforming other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
• Accept guest payment, process credit card charges and make change (if applicable)
• Check identification of customers to verify age requirements for purchase of alcohol
• Clean glasses, utensils, and bar equipment
• Present drink menus, make specific recommendations and answer questions regarding beverages
• Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
• Serve wine, bottled or draft beer
• Take beverage orders from serving staff or directly from patrons
• Clean bars, work areas, and tables
• Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Adheres to company policies and individual store guidelines
• Reports to work when scheduled and on time

Secondary Duties and Responsibilities

• Assists in other areas of store as needed
• Performs other job related duties and special projects as required

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants;

follow technical manuals and have increased contact with people.

Education and Experience

• High school diploma or equivalent and six months to one year of related work experience.
• Must have ability to handle money and operate a point-of-sale system.

Physical Requirements

Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently;

and exert up to 10 pounds of force constantly to move objects.

• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
• Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, finger dexterity, feeling, talking, hearing, and repetitive motions.

Working Conditions

This is a fast paced food service work environment dealing directly with the public. Possible equipment movement hazards and exposure to cleaning chemicals and solvents.

Equipment Used to Perform Job

Draught foam control devices; Electronic beer line maintenance equipment, Refrigerated liquid recirculation systems; Soda dispensers;

cocktail shakers; blenders; Mojito machines; fruit knives; ice chippers, ice crushers, ice flakers and POS terminals.

Financial Responsibility

Responsible for department assets including equipment and merchandise and cash register.

Contacts

Has daily contact with customers, employees, suppliers / vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.

Are you ready to smile,

Description

Job Title : Bartender

Department : Market Grille

FLSA : Non-Exempt

General Function

As a Bartender, this position will be responsible for providing friendly, attentive, and timely service to create an exceptional experience for all guests.

Monitors bar inventory and takes appropriate action. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to : District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home;

Food Service Manager; Market Grille Department Manager; Assistant Market Grille Department Managers; Service Managers

Positions that Report to you : None

Primary Duties and Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
• Makes an effort to learn customers’ names and to address them by name whenever possible
• Assists customers by : escorting them to the products they’re looking forsecuring products that are out of reachloading or unloading heavy itemsmaking note of and passing along customer suggestions or requestsperforming other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
• Accept guest payment, process credit card charges and make change (if applicable)
• Check identification of customers to verify age requirements for purchase of alcohol
• Clean glasses, utensils, and bar equipment
• Present drink menus, make specific recommendations and answer questions regarding beverages
• Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
• Serve wine, bottled or draft beer
• Take beverage orders from serving staff or directly from patrons
• Clean bars, work areas, and tables
• Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Adheres to company policies and individual store guidelines
• Reports to work when scheduled and on time

Secondary Duties and Responsibilities

• Assists in other areas of store as needed
• Performs other job related duties and special projects as required

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants;

follow technical manuals and have increased contact with people.

Education and Experience

• High school diploma or equivalent and six months to one year of related work experience.
• Must have ability to handle money and operate a point-of-sale system.

Physical Requirements

Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently;

and exert up to 10 pounds of force constantly to move objects.

• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
• Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, finger dexterity, feeling, talking, hearing, and repetitive motions.

Working Conditions

This is a fast paced food service work environment dealing directly with the public. Possible equipment movement hazards and exposure to cleaning chemicals and solvents.

Equipment Used to Perform Job

Draught foam control devices; Electronic beer line maintenance equipment, Refrigerated liquid recirculation systems; Soda dispensers;

cocktail shakers; blenders; Mojito machines; fruit knives; ice chippers, ice crushers, ice flakers and POS terminals.

Financial Responsibility

Responsible for department assets including equipment and merchandise and cash register.

Contacts

Has daily contact with customers, employees, suppliers / vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.

Are you ready to smile,

Description

Job Title : Bartender

Department : Market Grille

FLSA : Non-Exempt

General Function

As a Bartender, this position will be responsible for providing friendly, attentive, and timely service to create an exceptional experience for all guests.

Monitors bar inventory and takes appropriate action. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to : District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home;

Food Service Manager; Market Grille Department Manager; Assistant Market Grille Department Managers; Service Managers

Positions that Report to you : None

Primary Duties and Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
• Makes an effort to learn customers’ names and to address them by name whenever possible
• Assists customers by : escorting them to the products they’re looking forsecuring products that are out of reachloading or unloading heavy itemsmaking note of and passing along customer suggestions or requestsperforming other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
• Accept guest payment, process credit card charges and make change (if applicable)
• Check identification of customers to verify age requirements for purchase of alcohol
• Clean glasses, utensils, and bar equipment
• Present drink menus, make specific recommendations and answer questions regarding beverages
• Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
• Serve wine, bottled or draft beer
• Take beverage orders from serving staff or directly from patrons
• Clean bars, work areas, and tables
• Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Adheres to company policies and individual store guidelines
• Reports to work when scheduled and on time

Secondary Duties and Responsibilities

• Assists in other areas of store as needed
• Performs other job related duties and special projects as required

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants;

follow technical manuals and have increased contact with people.

Education and Experience

• High school diploma or equivalent and six months to one year of related work experience.
• Must have ability to handle money and operate a point-of-sale system.

Physical Requirements

Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently;

and exert up to 10 pounds of force constantly to move objects.

• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
• Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, finger dexterity, feeling, talking, hearing, and repetitive motions.

Working Conditions

This is a fast paced food service work environment dealing directly with the public. Possible equipment movement hazards and exposure to cleaning chemicals and solvents.

Equipment Used to Perform Job

Draught foam control devices; Electronic beer line maintenance equipment, Refrigerated liquid recirculation systems; Soda dispensers;

cocktail shakers; blenders; Mojito machines; fruit knives; ice chippers, ice crushers, ice flakers and POS terminals.

Financial Responsibility

Responsible for department assets including equipment and merchandise and cash register.

Contacts

Has daily contact with customers, employees, suppliers / vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.

Are you ready to smile,

Description

Job Title : Customer Service

Department : Grocery

FLSA : Non-Exempt

General Function

Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers.

Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to : District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you : None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by : (examples include)escorting them to the products they’re looking forsecuring products that are out of reachloading

or unloading heavy itemsmaking note of and passing along customer suggestions or requestsperforming other tasks in every way possible to enhance the shopping experience.

• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.
• Processes Western Union orders.
• Processes Western Union orders.
• Sells money orders, cashes payroll, personal, ADC, and social security checks.
• Sells hunting and fishing licenses.
• Breaks down and puts money in utility drawers.
• Signs on postal department, breaks down, and turns off postal register.
• Processes paid outs.
• Sends faxes for customers.
• Counts the days’ coupons.
• Processes refunds for customers and department approved refunds.
• Answers the telephone for the store using appropriate telephone techniques.
• Utilizes the intercom system for paging, etc. using appropriate procedures.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Signs on and off lottery machines.
• Assists customers with dry cleaning where applicable.
• Assists customers at the registers where necessary.
• Sells and redeems lottery tickets.
• Processes bottle refunds.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information;

guide people and provide basic direction

Education and Experience

High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical Requirements

• Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.
• Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• The following physical activities are necessary to perform this job : Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions

This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job

Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Contacts

Has daily contact with customers, weekly contact with suppliers / vendors, and monthly contact with federal / state governmental or regulatory agencies.

Are you ready to smile,

Description

Job Title : Bartender

Department : Market Grille

FLSA : Non-Exempt

General Function

As a Bartender, this position will be responsible for providing friendly, attentive, and timely service to create an exceptional experience for all guests.

Monitors bar inventory and takes appropriate action. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to : District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home;

Food Service Manager; Market Grille Department Manager; Assistant Market Grille Department Managers; Service Managers

Positions that Report to you : None

Primary Duties and Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
• Makes an effort to learn customers’ names and to address them by name whenever possible
• Assists customers by : escorting them to the products they’re looking forsecuring products that are out of reachloading or unloading heavy itemsmaking note of and passing along customer suggestions or requestsperforming other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
• Accept guest payment, process credit card charges and make change (if applicable)
• Check identification of customers to verify age requirements for purchase of alcohol
• Clean glasses, utensils, and bar equipment
• Present drink menus, make specific recommendations and answer questions regarding beverages
• Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
• Serve wine, bottled or draft beer
• Take beverage orders from serving staff or directly from patrons
• Clean bars, work areas, and tables
• Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Adheres to company policies and individual store guidelines
• Reports to work when scheduled and on time

Secondary Duties and Responsibilities

• Assists in other areas of store as needed
• Performs other job related duties and special projects as required

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants;

follow technical manuals and have increased contact with people.

Education and Experience

• High school diploma or equivalent and six months to one year of related work experience.
• Must have ability to handle money and operate a point-of-sale system.

Physical Requirements

Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently;

and exert up to 10 pounds of force constantly to move objects.

• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
• Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, finger dexterity, feeling, talking, hearing, and repetitive motions.

Working Conditions

This is a fast paced food service work environment dealing directly with the public. Possible equipment movement hazards and exposure to cleaning chemicals and solvents.

Equipment Used to Perform Job

cocktail shakers; blenders; Mojito machines; fruit knives; ice chippers, ice crushers, ice flakers and POS terminals.

Financial Responsibility

Responsible for department assets including equipment and merchandise and cash register.

Contacts

Has daily contact with customers, employees, suppliers / vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.

Are you ready to smile,

Description

Job Title : Retail Security Officer

Department : Retail Security

FLSA : Non-Exempt

Multiple positions available across our 8 state region. Hiring happens in each area and officers rotate between their local stores.

General Function :

Provides prompt, efficient and friendly customer service by maintaining a safe and secure store environment for customers and employees.

The retail security officer patrols and monitors premises, and, if needed, apprehending theft suspects in compliance with Hy-Vee's standards and guidelines.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations :

Accountable and Reports to : Retail Security District Director; Regional Assistant Vice President

Positions that Report to you : None

Primary Duties and Responsibilities :

• Exhibiting respect, concern and patience in all customer and employee interactions.
• Monitors the store property, as well as customer and employee activities, for potential theft of assets or damage to assets on Hy-Vee's property.
• Takes appropriate action to prevent theft; apprehends individuals engaged in theft activity.
• Contacts and coordinates with local law enforcement regarding known offenders or suspicious persons observed during duties, parking lot accidents, notifies fire department or ambulance services in case of emergency, maintains public safety within the store.
• Reports unsafe conditions inside and outside of the store to management.
• Reports any internal theft suspicions and observations to Loss Prevention Area Manager.
• Accurately completes all incident reports.
• Assists Loss Prevention with investigations.
• Reports to work when scheduled and works expected number of hours.
• Maintains attendance, dress code and grooming standards according to set guidelines.
• Ensures operation of equipment by completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions and calling for repairs
• Makes recommendations to Directors regarding loss prevention best practices.
• Attends and participates in store security-related meetings.
• Adheres to Hy-Vee's policies, procedures and individual store guidelines; maintains high ethical standards.

Knowledge, Skills, Abilities and Worker Characteristics :

• Surveillance skills, manage uncertainty, judgment, objectivity, dependability, emotional control, integrity, safety management, professionalism and reporting skills
• Excellent interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
• Must be skilled at de-escalation tactics; have an ability to solve practical problems with a variety of variables.
• Excellent verbal and written communication skills. Must be able to report, write, or edit original correspondence; write identifying information;

guide people and provide basic direction; interview to obtain information; and have increased contact with people. Must be able to write legibly.

Must have basic working knowledge of computer use, to include Microsoft Word, Microsoft Excel, Microsoft Outlook e-mail and calendars.

Education and Experience :

High School diploma or equivalent. Prior experience in law enforcement (with POST or equivalent certification), military service or corrections.

Good standing from previous agencies. Valid driver’s license required. Must be eligible or already permitted to carry a firearm.

Physical Requirements :

• Must be willing and physically capable of apprehending theft suspects.
• Must be able to perform the following physical activities : climbing (limited), balancing (limited), stooping, crouching, reaching, prolonged standing, walking long distances, running, pushing, lifting, and speaking without impediment (easily understood).
• Good hearing and vision is required.
• Must be able to demonstrate proficiency with duty weapon. Will be required to pass designated handgun qualification course.
• Must be able to demonstrate proficiency in defensive tactics. Will be required to pass designated defensive tactic course.

Working Conditions :

The duties for this position are typically conducted in a store environment.

Confidentiality :

Has access to confidential information including knowledge of investigation proceedings on company personnel.

Contacts :

Regular contact with Hy-Vee store personnel, District Store Director, Store Manager and Area

Are you ready to smile,

Description

Job Title : Bartender

Department : Market Grille

FLSA : Non-Exempt

General Function

As a Bartender, this position will be responsible for providing friendly, attentive, and timely service to create an exceptional experience for all guests.

Monitors bar inventory and takes appropriate action. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to : District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home;

Food Service Manager; Market Grille Department Manager; Assistant Market Grille Department Managers; Service Managers

Positions that Report to you : None

Primary Duties and Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
• Makes an effort to learn customers’ names and to address them by name whenever possible
• Assists customers by : escorting them to the products they’re looking forsecuring products that are out of reachloading or unloading heavy itemsmaking note of and passing along customer suggestions or requestsperforming other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
• Accept guest payment, process credit card charges and make change (if applicable)
• Check identification of customers to verify age requirements for purchase of alcohol
• Clean glasses, utensils, and bar equipment
• Present drink menus, make specific recommendations and answer questions regarding beverages
• Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
• Serve wine, bottled or draft beer
• Take beverage orders from serving staff or directly from patrons
• Clean bars, work areas, and tables
• Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Adheres to company policies and individual store guidelines
• Reports to work when scheduled and on time

Secondary Duties and Responsibilities

• Assists in other areas of store as needed
• Performs other job related duties and special projects as required

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants;

follow technical manuals and have increased contact with people.

Education and Experience

• High school diploma or equivalent and six months to one year of related work experience.
• Must have ability to handle money and operate a point-of-sale system.

Physical Requirements

Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently;

and exert up to 10 pounds of force constantly to move objects.

• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
• Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, finger dexterity, feeling, talking, hearing, and repetitive motions.

Working Conditions

This is a fast paced food service work environment dealing directly with the public. Possible equipment movement hazards and exposure to cleaning chemicals and solvents.

Equipment Used to Perform Job

Draught foam control devices; Electronic beer line maintenance equipment, Refrigerated liquid recirculation systems; Soda dispensers;

cocktail shakers; blenders; Mojito machines; fruit knives; ice chippers, ice crushers, ice flakers and POS terminals.

Financial Responsibility

Responsible for department assets including equipment and merchandise and cash register.

Contacts

Has daily contact with customers, employees, suppliers / vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.

Are you ready to smile,

Description

Job Title : Delivery Driver

Department : Grocery

FLSA : Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Delivers product to customers. Responsible for vehicle cleanliness, inside and out.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to : District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home;

Service Managers; Kitchen Department Manager; Floral Department Manager; Pharmacy Department Manager; Online Shopping Department Manager

Positions that Report to you : None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Delivers products to customers, collects payment, and makes change for payment when necessary.
• Returns payments and beginning cash to store.
• Maintains food and groceries at proper temperature in accordance with food safety standards and to ensure food quality and customer satisfaction.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Assists in other areas of store as needed.
• Performs other job-related duties and special projects as required.
• Facilitates the maintenance and upkeep to delivery vehicles.

Knowledge, Skills, Abilities and Worker Characteristics

• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
• Good verbal and written communication skills
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner
• Ability to identify problems, develop and execute solutions
• Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing

Education and Experience

No specific education required

Physical Requirements

• Visual requirements include : ability to see detail at near range with or without correction
• Must be physically able to perform medium work : occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting / carrying of objects of no more than 25 pounds
• Must be able to perform the following physical activities : stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions
• Must be physically able to enter and exit a delivery vehicle many times a day, traverse staircases and other rough terrain to reach delivery destination

Working Conditions

There is significant work pace / pressure to deliver product in a timely manner.

Equipment Used to Perform Job

Delivery vehicle, telephone

Special Requirements

Employees must possess a valid driver’s license, with no DOT restrictions, and be 18 years or older to drive a company vehicle

Financial Responsibility

Responsible for payments received for delivery of products when applicable

Contacts

Has daily contact with store personnel, customers, and the general public

Are you ready to smile,

Description

Job Title : Delivery Driver

Department : Grocery

FLSA : Non-Exempt

General Function

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to : District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home;

Service Managers; Kitchen Department Manager; Floral Department Manager; Pharmacy Department Manager; Online Shopping Department Manager

Positions that Report to you : None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Delivers products to customers, collects payment, and makes change for payment when necessary.
• Returns payments and beginning cash to store.
• Maintains food and groceries at proper temperature in accordance with food safety standards and to ensure food quality and customer satisfaction.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Assists in other areas of store as needed.
• Performs other job-related duties and special projects as required.
• Facilitates the maintenance and upkeep to delivery vehicles.

Knowledge, Skills, Abilities and Worker Characteristics

• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
• Good verbal and written communication skills
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner
• Ability to identify problems, develop and execute solutions
• Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing

Education and Experience

No specific education required

Physical Requirements

• Visual requirements include : ability to see detail at near range with or without correction
• Must be physically able to perform medium work : occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting / carrying of objects of no more than 25 pounds
• Must be able to perform the following physical activities : stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions
• Must be physically able to enter and exit a delivery vehicle many times a day, traverse staircases and other rough terrain to reach delivery destination

Working Conditions

This position is continually exposed to dust, noise, temperature extremes, dampness, vibrations, and equipment movement hazard.

There is significant work pace / pressure to deliver product in a timely manner.

Equipment Used to Perform Job

Delivery vehicle, telephone

Special Requirements

Employees must possess a valid driver’s license, with no DOT restrictions, and be 18 years or older to drive a company vehicle

Financial Responsibility

Responsible for payments received for delivery of products when applicable

Contacts

Has daily contact with store personnel, customers, and the general public

Are you ready to smile,

Description

Job Title : Customer Service

Department : Grocery

FLSA : Non-Exempt

General Function

Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers.

Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to : District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you : None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by : (examples include)escorting them to the products they’re looking forsecuring products that are out of reachloading

or unloading heavy itemsmaking note of and passing along customer suggestions or requestsperforming other tasks in every way possible to enhance the shopping experience.

• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.
• Processes Western Union orders.
• Processes Western Union orders.
• Sells money orders, cashes payroll, personal, ADC, and social security checks.
• Sells hunting and fishing licenses.
• Breaks down and puts money in utility drawers.
• Signs on postal department, breaks down, and turns off postal register.
• Processes paid outs.
• Sends faxes for customers.
• Counts the days’ coupons.
• Processes refunds for customers and department approved refunds.
• Answers the telephone for the store using appropriate telephone techniques.
• Utilizes the intercom system for paging, etc. using appropriate procedures.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Signs on and off lottery machines.
• Assists customers with dry cleaning where applicable.
• Assists customers at the registers where necessary.
• Sells and redeems lottery tickets.
• Processes bottle refunds.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information;

guide people and provide basic direction

Education and Experience

High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical Requirements

• Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.
• Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• The following physical activities are necessary to perform this job : Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions

This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job

Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Contacts

Has daily contact with customers, weekly contact with suppliers / vendors, and monthly contact with federal / state governmental or regulatory agencies.

Are you ready to smile,