Dealership :

L0326 Subaru of Moon Township

Customer Service Associate

The Customer Service Associate is responsible for handling customer inquiries related to the store operations. This position assists customers looking to purchase new and pre-owned vehicles either online or in-store and have them delivered to their home.

The Customer Service Associate reports into the Brand Leader.

Responsibilities

• Customer Concierge : Answers questions and helps move the digital transaction process forwardCommunicate effectively with customers through chat, phone, email, and in-personSingle point of contact for the customer throughout the transactionPresents financing termsPresents protection products (ex : Extended warranties)Collects down payment, Driver’s License, Proof of Insurance, Proof of IncomeCommunicates paperwork and logistic timelines
• Process all transaction paperwork, with a high level of detail and accuracy
• Verify all customer documents as necessary
• Maintain solid operational controls
• Performs related clerical duties, maintains filing and record systems, completes reports and answers customer concerns
• Maintain activity log
• Other duties as assigned

Skills and Qualifications

• 3-5 years of customer service or dealership experience
• Increased ability to quickly assimilate to the needs of the role, while demonstrating the ability to work independently
• Strong attention to detail
• Excellent communication skills
• Time management
• Sense of Urgency
• Active listening skills
• Critical thinking

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

• Up to 1 / 3 of time : standing, walking, lifting up to 25 pounds
• Up to 2 / 3 of time : sitting, kneeling, reaching, talking, hearing

NOTE : This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.

While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

We offer best in class industry benefits :

• Competitive pay
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles.

We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Job Description

Sixt is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc.

The ideal candidate possesses the following attributes :

• Exceptional interpersonal and relationship building skills
• Strong verbal and written communication skills
• Strong organizational skills and the ability to multi-task
• Ability to manage stressful or unusual situations to maintain good customer service

What you will do :

• Welcome all customers as they arrive on the lot
• Ask about their experience with Sixt, recording feedback to improve future rental experience
• Make sure customers have all personal belongings from the vehicle
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage / loss report
• Use proper statement to determine if vehicle is being returned with full tank of gas
• Advise and review rental charges, providing an accurate receipt to the customer
• Provide information regarding transportation to the airport terminal if applicable
• Complete a service alert for any mechanical and or body damage communicated by the customers
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Work in outdoor weather conditions including direct sunlight, rain, heat or cold
• Perform other job duties as assigned to meet the business needs

Qualifications

About you :

• High school diploma or GED
• Minimum 1-year customer service experience
• Must be at least 21 and have a valid driver's license with a clean driving record
• Basic computer navigation skills and knowledge of Microsoft Office applications
• Ability to work 40 hours per week including day and / or evening hours
• Likely to require at least 5-10% travel, some of which may be by airplane
• Must be willing to wear company uniforms
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Ability to communicate in other languages is a plus

Additional Information

Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.

At Sixt, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.

The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require.

Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries.

Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands.

Come join our team! Apply now.

About the department :

As a mobility service provider, our Branches & Operations division is the point of contact with our customers : whether by phone, app or directly in our SIXT branches.

This means : premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet.

As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us :

We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.

5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations.

At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight.

Want to take off with us and revolutionize the world of mobility? Apply now!

The consumer comes first within the hospitality industry and that is no exception at Elite. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach.

As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with compassion, or resolving their issues with a smile, the Customer Service Representative’s hospitality will be the difference between their encounter being just average or an exceptional one.

As a Customer Service Representative, you will discover the value of personal interactions through hospitality providing customers with a customized yet professional experience.

The responsibilities and tasks of the Customer Service Representative consist of : Understanding clients’ products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need Keeping a record of customer interactions, processed orders, and service schedules Taking initiative and demonstrating a can-do mindset, meeting challenges head-on no matter how difficult or stressful situations become Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff Managing a team of Junior Customer Service Representatives We want someone in the Customer Service Representative role whose qualifications include : Minimum of a high school diploma At least one year in Customer Service Representative roles or hospitality positions such as retail or restaurant Ability to recognize, apply and explain your product or service knowledge Dedicate consistent learning and training to master the craft of hospitality to increase customer experience Be an effective problem solver Outgoing personality with a passion for helping others Passion for increasing in-person hospitality skill set to build better relationships Excellent communications skills As an entry-level position, no matter your skill set or experience in the hospitality field, we will train you to become confident in providing the highest level of customer service possible.

If you have a passion for helping others, you will fit in with our company culture. We have created a collaborative environment that encourages all Customer Service Representatives to feel that they are growing their personal skill set in communication, hospitality, routine, and confidence while advancing their careers in the process. Powered by JazzHR

Customer Service Service

Sixt is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world.

You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate possesses the following attributes :

• Exceptional interpersonal and relationship building skills
• Strong verbal and written communication skills
• Strong organizational skills and the ability to multi-task
• Ability to manage stressful or unusual situations to maintain good customer service

What you will do :

• Welcome all customers as they arrive on the lot
• Ask about their experience with Sixt, recording feedback to improve future rental experience
• Make sure customers have all personal belongings from the vehicle
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage / loss report
• Use proper statement to determine if vehicle is being returned with full tank of gas
• Advise and review rental charges, providing an accurate receipt to the customer
• Provide information regarding transportation to the airport terminal if applicable
• Complete a service alert for any mechanical and or body damage communicated by the customers
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Work in outdoor weather conditions including direct sunlight, rain, heat or cold
• Perform other job duties as assigned to meet the business needs

About you :

• High school diploma or GED
• Minimum 1-year customer service experience
• Must be at least 21 and have a valid driver's license with a clean driving record
• Basic computer navigation skills and knowledge of Microsoft Office applications
• Ability to work 40 hours per week including day and / or evening hours
• Likely to require at least 5-10% travel, some of which may be by airplane
• Must be willing to wear company uniforms
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Ability to communicate in other languages is a plus

Additional Information

Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.

At Sixt, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.

The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require.

Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries.

Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands.

Come join our team! Apply now.

About the department :

As a mobility service provider, our Branches & Operations division is the point of contact with our customers : whether by phone, app or directly in our SIXT branches.

This means : premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet.

As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us :

We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.

5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations.

At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight.

Want to take off with us and revolutionize the world of mobility? Apply now!

The Crew Member is the key service provider to our guests and is responsible for ensuring total guest satisfaction through positive engagement and interaction, consistent order accuracy, quality product presentation, and expected speed of service.

Benefits

• Free Meals during your shift
• Flexible Scheduling
• Fun Work Environment
• Advancement Opportunities
• Competitive Pay
• GED / Scholarship Opportunities
• Retail Discount Program to save $$$ at other retail establishments.
• Referral Program available at Most Locations - ask for details.

The successful Crew Member is able to :

• Greet and positively engage guests in the restaurant.
• Accurately accept the guests’ orders and process payments.
• Address and resolve all guest inquiries and concerns in a timely manner.
• Maintain a safe, secure, and comfortable area for guests and team members.

Requirements :

• Must be at least 16 years of age. No previous experience required.
• Must have reliable transportation.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training materials.

Physical Demands / Working Conditions

• While performing duties of this role, the employee is regularly required to stand and walk; talk and hear to communicate with employees;
• and taste / smell. The employee is frequently required to handle, feel and reach with hands and arms. The employee is occasionally required to sit, climb, or balance;

and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required for this role include peripheral vision and the ability to adjust focus.

The employee is occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.

At Taco Bell, we’ve had innovation on our mind since Glen Bell started serving tacos at the first location in 1962 in Downey, California.

Since then, we’ve grown to be a culture-centric, lifestyle brand that provides craveable, affordable Mexican-inspired food with bold flavors.

Not only do we provide breakthrough value, we offer quality ingredients and are the first QSR restaurant to offer American Vegetarian Association (AVA)-certified menu items.