We are looking for a Store Manager who can bring Amazon’s customer obsession to life in a retail environment. You will be accountable for the end-to-end operations and overall performance for the store, leading a team of store leads and engaged retail associates to deliver a best-in-class experience for customers. You will be responsible for store operations and metrics that include sales, labor, customer satisfaction, productivity, and safety, among others. You will play a vital role in maintaining a vibrant store culture based on customer obsession, trust, respect, continuous learning, safety, and fun.

Store Managers are skilled operators who are process-driven, comfortable with ambiguity, detail-oriented, and are experienced in leading large teams to deliver exceptional results. Store Managers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a commitment to the customer and employee experience.

Key job responsibilities
- Manage a team of store leads and associates, including setting goals, relaying expectations and managing performance, providing regular feedback, and supporting career development.
- Prioritize and delegate effectively to drive exceptional results in your stores, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store employees.
- Own the customer experience for your store, maintaining a positive employee culture built on Customer Obsession and Amazon’s Leadership Principles.
- Create and maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers and implementing solutions to solve problems.
- Analyze store data and identify areas of opportunity, determine root causes, and implement solutions to continuously improve the overall performance and culture of the store.
- Represent your store during weekly business meetings and to other leaders and partners as needed.
- Perform store walks and other audits and engage with associates on the floor, modeling behaviors of success and jumping in to fulfill associate activities when needed to provide a great customer experience or develop others.
- Create and maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products in your stores.

Additional Requirements:
- Work flexible hours to meet customer needs including nights, weekends, and holidays.
- You are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time

About the team
Amazon Stores is a unique extension of Amazon.com that focuses on in-person shopping experiences through our retail stores. We are passionate about creating a shopping experience that customers love. If you enjoy being both an operator and an inventor and you want to join a fast-paced, innovative team that is making history and breaking ground for Amazon’s retail stores, this is the place for you.

We are open to hiring candidates to work out of one of the following locations:

Columbus, OH, USA

Pay starts at $17.25 per hour with benefits available.

We are looking for a dedicated and results-driven Retail Sales Associate to join our team. In this role, you will be responsible for providing exceptional customer service and driving sales in our retail store. You will greet customers, help them find perfect outfits, and answer their questions. The ideal candidate should have excellent communication skills, a friendly and outgoing personality, and a strong ability to build rapport with customers. This role is perfect for you if you are fashion-savvy and love to keep up to date with the latest trends and are passionate to help others discover their unique style.

Key job responsibilities
In this role, you will:

• Greet customers and provide assistance in a friendly and professional manner
• Customer needs and recommend products and services accordingly
• Maintain a clean and organized sales floor, including arranging displays
• Achieve sales targets and contribute to the profitability of the store
• Collaborate with team members to achieve sales goals and provide an exceptional customer experience
• Provide product knowledge and educate customers on product/style them
• Stay up to date with product knowledge and industry trends
• Introduce customers to exciting Amazon fashion products and brands
• Handle customer inquiries, complaints in a prompt and courteous manner
• Assist in inventory management and stock replenishment
• Operate our unique concierge tool seamlessly to help customers find specific products or brands
• Provide feedback to store leadership teams on customer experience and item recommendations
• Candidates must be at least 18 years of age.
• Be comfortable working in a physical environment. You can lift up to 49 pounds and stand and walk during shifts lasting up to 10 hours. Ability to stand for extended period of time.

Availability: Must be able to work a flexible schedule with retail hours, including evenings, weekends, and holidays. Normal working hours range from 8am-10pm


Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

About the team
Join our Amazon Style team and play a key role in helping customers have a unique store shopping experience. Amazon Style is Amazon’s first-ever physical store featuring men, women and kids’ clothing, shoes, and accessories. If you want to join a fast-paced, innovative, and diverse team, that is making history and breaking new ground for Amazon, this is the place for you.

Why You Will Love Amazon:

• Interact with customers by effectively using customer engagement strategies, and role model desired behavior for the rest of the team.
• Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge.