Req ID : 414843

BASIC PURPOSE : Contact Center Representative provides exceptional customer service, Roadside Service dispatch, and initiates sales to a wide range of clients.

Contact Center Representatives will be instrumental in creating an environment of service excellence that transcends service levels commonly experienced in the industry.

Fast-paced, high service environment where business is conducted with integrity and in a positive, respectful, and timely manner

MAJOR RESPONSIBILITIES :

• Provides the highest quality customer experience and exceeds expectations of all internal and external customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism.
• Assists customers, stores, and restaurant personnel by handling questions, complaints, and inquiries via inbound telephone calls, voicemail messages, e-mail messages, comment cards, U.S. mail, etc.
• Detailed documentation of customer incidents and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner.
• Follow-up of customer cases and escalations to management, other departments, customers, etc. and posts resolutions to case records.
• Maintains MLR (My Love Rewards) loyalty program by assisting customers and store personnel with MLR general program questions, status level, and performing account maintenance as needed.
• Other duties assigned as needed.

EDUCATION AND EXPERIENCE :

• Education :
• HS Diploma or equivalent required
• Some College a plus
• Experience :
• 2-3 years Call Center and Customer Service Experience Preferred

SKILLS AND PHYSICAL DEMANDS :

• Skills :
• Hard skills : Computer Skills, Microsoft Office and Access, Customer Service Software, Typing
• Soft Skills : Excellent written / verbal communication, customer focused, ability to learn quickly, team player, attention to detail, thorough follow-up, and ability to multitask
• Typical Physical Demands :
• Requires prolonged sitting, some bending and stooping.
• Occasional lifting up to 25 pounds.
• Manual dexterity sufficient to operate a computer keyboard and calculator.
• Requires normal range of hearing and vision.

Love’s is a family-owned and operated company based in Oklahoma City. We are looking for talented people to join the team in our call center as front-line customer service representatives.

As a customer service representative at Love’s, you will play a pivotal role in serving our customer base as an empowered agent in our whatever it takes drive to deliver the best resolution to our customers.

We’ll get you started by providing on-the-job training and resources. On our team, you’ll play an important part of shaping our customer experience.

You’ll be actively listening to our customers, answering their questions and using your resources to provide solutions. You’ll be part of a team-oriented and FUN environment while working to meet performance metrics.

If your current job makes you feel like :

• You’re just biding your time
• You’re just a number
• You’re stuck in a negative environment with nowhere to go

Then this is an opportunity you should consider.

We have a lot to offer.

Love’s offers the following to full-time employees :

• Medical / Dental and Life Insurance Plans
• Vision Reimbursement
• 401(k) with Company Match
• Holiday Pay
• Paid Time Off
• Employee Assistance Program
• Most benefits are subject to an eligibility waiting period.

Careers are Possible at Love’s!

The contact center has grown 1400% in 6 years with 100% of our leadership roles currently filled from internal promotions.

• We provide a comprehensive 5 week introductory training program.
• We offer additional in-house training and shadowing
• We provide one-on-one coaching and feedback to help develop your skill set
• We provide leadership training opportunities

Who should consider applying?

Someone who :

• is comfortable conducting business over the phone and email
• is able to type detailed notes while talking
• is comfortable working in a rapidly changing environment
• is dependable and able to work on his / her own
• has strong computer skills

Bottom line?

If you want to be a part of something awesome in an engaging environment, don’t miss this opportunity!

Job Function(s) : Corporate

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and Clean Places, Friendly Faces.

We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly.

The Love’s Family of Companies includes :

• Gemini Motor Transport, one of the industry’s safest trucking fleets
• Speedco, the light mechanical and trucking service specialists
• Musket, a rapidly growing, Houston-based commodities supplier and trader
• Trillium, a Houston-based alternative fuels expert

Overview

Provides quality service and information regarding various available products to inbound callers (both in English and Spanish).

Responsibilities

Answer incoming telephone calls (Both English and Spanish)

Provide call completion and / or alternate solutions for the caller

• Deal with all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
• Provide excellent quality customer service and do everything possible to resolve matter to caller satisfaction, within client guidelines
• Adhere to Company attendance, punctuality, and meal and rest break requirements
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Work safely without presenting a threat to self or others
• Perform additional duties as required by management

Qualifications

Education :

High School Diploma or GED is required

Experience :

No experience necessary

Computer Experience :

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities :

• Must be fluent in Spanish and English
• Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing
• Excellent customer service experience
• Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information
• Must be able to maintain a high level of confidentiality in dealing with customer information
• Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism
• Ability to establish and maintain effective working relationships with supervising personnel and co-workers
• Ability to remain alert and ready to accept calls, even during periods of low call-volume
• Ability to project and convey a positive, concerned, and professional image to customers
• Ability to be adaptable and quickly adjust to change
• Must be able to conduct data search efficiently and effectively while working within specific time constraints
• Ability to maintain a well-organized work area
• Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours
• Concentrate and focus for extended periods of time
• Cope with high-stress and changing environment
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer : M / F / Disabled / Vet

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Connect With Us!

Not ready to apply? to send some basic contact information to our recruiters.

Our team is like the world we live in. Our people come from all different backgrounds, races, genders and orientations and we love it all.

We pride ourselves on being inclusive, welcoming and delivering on the promise of equity. We’re proudly an Equal Opportunity Employer - making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Overview

Provides quality service and information regarding various available products to inbound callers (both in English and Spanish).

Responsibilities

Answer incoming telephone calls (Both English and Spanish)

Provide call completion and / or alternate solutions for the caller

• Deal with all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
• Provide excellent quality customer service and do everything possible to resolve matter to caller satisfaction, within client guidelines
• Adhere to Company attendance, punctuality, and meal and rest break requirements
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Work safely without presenting a threat to self or others
• Perform additional duties as required by management

Qualifications

Education :

High School Diploma or GED is required

Experience :

No experience necessary

Computer Experience :

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities :

• Must be fluent in Spanish and English
• Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing
• Excellent customer service experience
• Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information
• Must be able to maintain a high level of confidentiality in dealing with customer information
• Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism
• Ability to establish and maintain effective working relationships with supervising personnel and co-workers
• Ability to remain alert and ready to accept calls, even during periods of low call-volume
• Ability to project and convey a positive, concerned, and professional image to customers
• Ability to be adaptable and quickly adjust to change
• Must be able to conduct data search efficiently and effectively while working within specific time constraints
• Ability to maintain a well-organized work area
• Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours
• Concentrate and focus for extended periods of time
• Cope with high-stress and changing environment
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer : M / F / Disabled / Vet

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JOB SUMMARY

The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone).

Additional duties include gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.

DUTIES / RESPONSIBILITIES

• Greets all walk-in customers in a professional and courteous manner.
• Answer and directs all phone traffic in a polite, courteous and cheerful manner.
• Asks for the sale and / or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
• Explain CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
• Educate customers on CARSTAR’s CSI / NPS survey (kept informed, customer service, quality of repair and on-time delivery).
• Schedule and record appraisal and delivery appointments.
• Update and maintain the store scheduler with Office Manager.
• Collect and record payment for completed repairs; may perform some A / R.
• File repair order paperwork accurately or record in CARSTAR management system.
• Provide customers with CARSTAR’s warranty information (5-Year and Limited Lifetime).
• Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
• Maintain the front office and customer reception areas.
• Attend daily release meetings.
• Other duties as assigned.

EXPERIENCE / SKILL REQUIREMENTS

• 2+ years of customer service experience required, preferably in a retail setting.
• HS diploma or GED equivalent required; college degree preferred.
• Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
• Call center sales experience (or equivalent sales experience) preferred.
• Highly organized; ability to handle multiple concurrent assignments.
• Proficient with Microsoft Office and POS / management systems.
• Strong attention to details.
• Punctual and professional appearance.
• Ability to receive direction and work well with others.
• Valid driver’s license and insurable driving record.

PHYSICAL REQUIREMENTS

Essential physical requirements include :

• Ability to stoop, bend and kneel, squat, kneel and pulling
• Extended periods of kneeling, bending, squatting and stooping
• Carry and lift heavy objects (up to 50lbs)
• Standing, sitting and walking
• Performing repetitive motions

WORK ENVIRONMENT

Exposure to :

• Paint, fumes and particles
• Dirt / Dust
• Chemicals / Toxins
• Varying heat / cold
• Intermittent noise
• All duties, responsibilities and experience are subject to change by location

Customer Service Representative Oklahoma City, OK

Titan Professional Resources is looking to hire a Customer Service Representative for a stable company in the OKC area! If you are wonderful with people, care about customer satisfaction, and have previous retail or service industry experience, this could be the role for you! Apply today!

Customer Service Representative Responsibilities :

• The Customer Service Representative will take pride in assisting customers by phone.
• Exhibit adaptability and flexibility when providing information.
• Know when to ask the right questions.
• Always maintain a professional demeanor
• Accept inbound calls and make outbound calls when appropriate.
• Daily computer use.
• Competent typing ability.

Customer Service Representative Requirements :

• Customer Service experience required.
• Call Center experience, preferred.
• Comfortable working in a fast-paced environment.
• Strong communication skills and attention to details.
• Experience handling difficult situations.