Service Center

Moore

Job Summary

Provide World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process;

provide administrative support to the daily operations of the center

Essential Job Duties

• Properly greet customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required.
• Handle walk-in customer pay estimates, adjusted claim estimates, and preliminary DRP and / or DRP drive-in estimates as / if assigned.

Prepare estimates, capture repairs, pre-order parts, or schedule repairs as needed. Follow up on non-captured repairs

• Demonstrate competence in all areas of Customer Service, Client Management, Repair Management, and Levels 1-3 Collision Damage Estimating
• Effectively communicate with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber and client guidelines and SOPs
• Assist Service Advisors by handling drop-offs, mapping / marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries
• Effectively utilize all computer programs related to Caliber’s Customer Service, Client Management, Repair Management, and Levels 1-3 Collision Damage Estimating
• Other duties as assigned

Skill / Requirements

• High school diploma or GED
• Must be at least 18 years of age
• Must have a valid driver's license and be eligible for coverage under company insurance policy (Not an excluded driver)
• Ability to effectively communicate with others, oral and written Strong sales orientation
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment

Physical Requirements / Working Conditions

Position is based in a normal shop environment. Daily activity may consist of : physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process.

The working environment consists of; exposure to fumes, chemicals and dust, along with high levels of noise and subjectivity to weather conditions both inside and outside.

In addition, a regular exposer to work near mechanical parts. Caliber emphasizes a mandatory requirement to wear protective equipment when necessary.

Visual acuity to determine the accuracy and thoroughness of the work assigned is a must.

Overview

Provides quality service and information regarding various available products to inbound callers (both in English and Spanish).

Responsibilities

Answer incoming telephone calls (Both English and Spanish)

Provide call completion and / or alternate solutions for the caller

• Deal with all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
• Provide excellent quality customer service and do everything possible to resolve matter to caller satisfaction, within client guidelines
• Adhere to Company attendance, punctuality, and meal and rest break requirements
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Work safely without presenting a threat to self or others
• Perform additional duties as required by management

Qualifications

Education :

High School Diploma or GED is required

Experience :

No experience necessary

Computer Experience :

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities :

• Must be fluent in Spanish and English
• Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing
• Excellent customer service experience
• Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information
• Must be able to maintain a high level of confidentiality in dealing with customer information
• Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism
• Ability to establish and maintain effective working relationships with supervising personnel and co-workers
• Ability to remain alert and ready to accept calls, even during periods of low call-volume
• Ability to project and convey a positive, concerned, and professional image to customers
• Ability to be adaptable and quickly adjust to change
• Must be able to conduct data search efficiently and effectively while working within specific time constraints
• Ability to maintain a well-organized work area
• Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours
• Concentrate and focus for extended periods of time
• Cope with high-stress and changing environment
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer : M / F / Disabled / Vet

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Connect With Us!

Not ready to apply? to send some basic contact information to our recruiters.

Our team is like the world we live in. Our people come from all different backgrounds, races, genders and orientations and we love it all.

We pride ourselves on being inclusive, welcoming and delivering on the promise of equity. We’re proudly an Equal Opportunity Employer - making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Overview

Provides quality service and information regarding various available products to inbound callers (both in English and Spanish).

Responsibilities

Answer incoming telephone calls (Both English and Spanish)

Provide call completion and / or alternate solutions for the caller

• Deal with all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
• Provide excellent quality customer service and do everything possible to resolve matter to caller satisfaction, within client guidelines
• Adhere to Company attendance, punctuality, and meal and rest break requirements
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Work safely without presenting a threat to self or others
• Perform additional duties as required by management

Qualifications

Education :

High School Diploma or GED is required

Experience :

No experience necessary

Computer Experience :

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities :

• Must be fluent in Spanish and English
• Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing
• Excellent customer service experience
• Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information
• Must be able to maintain a high level of confidentiality in dealing with customer information
• Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism
• Ability to establish and maintain effective working relationships with supervising personnel and co-workers
• Ability to remain alert and ready to accept calls, even during periods of low call-volume
• Ability to project and convey a positive, concerned, and professional image to customers
• Ability to be adaptable and quickly adjust to change
• Must be able to conduct data search efficiently and effectively while working within specific time constraints
• Ability to maintain a well-organized work area
• Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours
• Concentrate and focus for extended periods of time
• Cope with high-stress and changing environment
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer : M / F / Disabled / Vet

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JOB SUMMARY

The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone).

Additional duties include gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.

DUTIES / RESPONSIBILITIES

• Greets all walk-in customers in a professional and courteous manner.
• Answer and directs all phone traffic in a polite, courteous and cheerful manner.
• Asks for the sale and / or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
• Explain CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
• Educate customers on CARSTAR’s CSI / NPS survey (kept informed, customer service, quality of repair and on-time delivery).
• Schedule and record appraisal and delivery appointments.
• Update and maintain the store scheduler with Office Manager.
• Collect and record payment for completed repairs; may perform some A / R.
• File repair order paperwork accurately or record in CARSTAR management system.
• Provide customers with CARSTAR’s warranty information (5-Year and Limited Lifetime).
• Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
• Maintain the front office and customer reception areas.
• Attend daily release meetings.
• Other duties as assigned.

EXPERIENCE / SKILL REQUIREMENTS

• 2+ years of customer service experience required, preferably in a retail setting.
• HS diploma or GED equivalent required; college degree preferred.
• Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
• Call center sales experience (or equivalent sales experience) preferred.
• Highly organized; ability to handle multiple concurrent assignments.
• Proficient with Microsoft Office and POS / management systems.
• Strong attention to details.
• Punctual and professional appearance.
• Ability to receive direction and work well with others.
• Valid driver’s license and insurable driving record.

PHYSICAL REQUIREMENTS

Essential physical requirements include :

• Ability to stoop, bend and kneel, squat, kneel and pulling
• Extended periods of kneeling, bending, squatting and stooping
• Carry and lift heavy objects (up to 50lbs)
• Standing, sitting and walking
• Performing repetitive motions

WORK ENVIRONMENT

Exposure to :

• Paint, fumes and particles
• Dirt / Dust
• Chemicals / Toxins
• Varying heat / cold
• Intermittent noise
• All duties, responsibilities and experience are subject to change by location

Customer Service Representative Oklahoma City, OK

Titan Professional Resources is looking to hire a Customer Service Representative for a stable company in the OKC area! If you are wonderful with people, care about customer satisfaction, and have previous retail or service industry experience, this could be the role for you! Apply today!

Customer Service Representative Responsibilities :

• The Customer Service Representative will take pride in assisting customers by phone.
• Exhibit adaptability and flexibility when providing information.
• Know when to ask the right questions.
• Always maintain a professional demeanor
• Accept inbound calls and make outbound calls when appropriate.
• Daily computer use.
• Competent typing ability.

Customer Service Representative Requirements :

• Customer Service experience required.
• Call Center experience, preferred.
• Comfortable working in a fast-paced environment.
• Strong communication skills and attention to details.
• Experience handling difficult situations.