Description :

Protingent Staffing has an exciting contract Customer Service Representative opportunity with our client located in Cary, IL.

Job Responsibilities :

• Promptly and professionally respond to inbound customer calls and inquiries
• Process customer POs accurately and efficiently
• Support sales and marketing for new product launches
• Process customer complaints in accordance with federal regulations
• Work directly with logistics for tracking and expediting orders
• Identify cost effective transportation options for customers
• Learn and communicate specific product features and benefits
• Become knowledgeable of medical distribution sales model

Job Qualifications :

• In-office customer service experience
• Bachelors degree in marketing, business, communications or related field
• 2 years experience in a professional service related industry
• Communicate professionally and effectively both written and verbally
Job Details :
• Contract
• Contract
• Pay Rate : $22

Benefits Package : Protingent offers competitive salaries, 2 insurance plans (100% paid for employee only -HDHP plan, and a buy up POS plan), education / certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

Job Overview

Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale.

You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations.

You are also responsible for order entry, purchase order (P / O) processing and receiving, and freight quotes.

As a customer service representative you will act as the liaison between Bedrosians and our customer. You have an energetic and enthusiastic personality and pay close attention to detail.

You uphold the highest standards of service and aim to please customers and resolve any issues with win / win solutions.

You are positive, helpful, and know how to listen and clearly communicate with your customers.

Duties

• Work cooperatively in team environment
• Greet and assist customers with selections and follow-through on their orders
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
• Answer phone inquiries including over the phone orders
• Assist with stock checks, pricing, freight quotes and processing orders
• Process P / O's and receivings for product lines
• Develop basic understanding of design and color
• Resolve customer service issues
• Multitask and prioritize work through effective time management
• Maintain a neat and organized workspace
• Work within the framework of the company's defined policies, procedures, goals, and directives.
• Any other duties required of the position

Please note : in some of our smaller locations, there may be a crossover of duties among Warehouse Associate, Customer Service, and / or Showroom Sales Representative positions.

These crossover duties may include but are not limited to :

• Gain knowledge of all current and new product lines
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
• Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol
• Comply with all safety policies and protocols

Minimum Qualifications

• High School Degree or equivalent
• Excellent email and computer skills
• Positive attitude
• Excellent and professional phone skills
• Excellent verbal English communication skills
• Detail-oriented
• Self-motivated and proactive'willing to take the extra step!
• Demonstrate integrity, professionalism, and perseverance
• Possess a flexible work schedule
• Ability to lift up to 65 lbs.
• Prior customer service experience is a plus
• Bi-lingual in Spanish a plus

Company Overview

In 1948, Bedrosians began providing tile and setting materials to contractors and builders in Central California. Today we have nearly 40 branches located throughout California, Arizona, Colorado, Nevada, Utah, Washington, Oregon, Idaho, North Carolina, and Florida with a national and international customer base.

Our growth has made Bedrosians one of the largest independent porcelain tile and stone importers and distributors in the United States.

Position Summary

The Customer Service Specialist 4 plans, organizes and directly manages key administrative and communications functions in the Center for Career Connections (CCC), the RISE Learning Institute, and Bellevue College’s First-Year Seminar (FYS) program.

The RISE Learning Institute and First-Year Seminar programs are part of the Connected Learning Division at Bellevue College.

The Center for Career Connections is housed within RISE and is RISE’s largest operating unit. This position is a key member of the Center for Career Connections, RISE Learning Institute, and First-Year Seminar teams and is responsible for implementing processes and procedures that maximize the functionality of CCC staff, RISE Associate Directors, the FYS Program Chair, front desk staff, and student employees of the college.

Pay, Benefits & Work Schedule

Position Salary Range : $43,848 / year - $58,668 / year

The salary will be determined based on candidate's qualifications and related experience. Individuals newly hired to Classified position are placed in a salary range based on the WPEA Collective Bargaining Agreement.

We offer comprehensive compensation package with salary and benefits as the main components. Competitive salary is within the Range stated above, and commensurate with qualifications and experience.

Generous is offered through Washington State plans that includes multiple medical, dental, life and disability coverage choices for employees and dependents;

choices of retirement and deferred compensation plans; paid holidays, sick, and vacation plans; transit program, reduced tuition, employee discounts and memberships, etc.

The employee is scheduled to work 40 hours per workweek. This is a Classified, overtime eligible position and represented by the Washington Public Employee Association of Higher Education (WPEA-HE).

About The College

Bellevue College is a diverse student-centered, comprehensive and innovative college, committed to teaching excellence that advances the life-long educational development of its students while strengthening the economic, social and cultural life of its diverse community.

Bellevue College is located just 10 miles east of Seattle where we serve a student population of over 54% students of color and over 1,300 international students.

The college promotes student success by providing high-quality, flexible, accessible educational programs and services; advancing pluralism, inclusion and global awareness;

and acting as a catalyst and collaborator for a vibrant region.

We strive to create a vibrant and inclusive campus community that supports a diverse student body, faculty and staff. As an essential part of our , diversity, equity and pluralism are promoted and fostered in all aspects of college life.

By enriching student life through leadership opportunities, personal learning and cultural experiences, we are committed to building an inclusive and diverse campus community that fosters creativity, innovation and student success.

For more information, visit .

About the Department

The Center for Career Connections is the largest unit of Bellevue College’s RISE Learning Institute. (RISE stands for Research, Innovation, Service, and Experiential learning).

The RISE Learning Institute serves as a hub for hands-on learning, career exploration, strengths development, and community engagement high-impact practices that benefit all students, but especially students of color, first-generation students, and disabled students.

RISE and the Center for Career Connections are thus at the center of Bellevue College’s efforts to close equity gaps and fuel student success.

The Center for Career Connections helps students, alumni, and prospective students explore career options; discover, articulate, and apply their strengths;

and connect to work-based learning opportunities during and after college.

Essential Functions

General Administration

• Track annual software licenses and renewals
• Ordering supplies and materials
• Hire and train student employees to work at the front desk and support other CCC / RISE functions
• Maintain staff schedule / office hours for the CCC
• Staff the front desk
• Provide information to the community about CCC and RISE services
• Provide assistance to the First-Year Seminar program, including answering parent / student inquiries, intermittent faculty needs, ensuring consistency in forms and processes across FYS programs, etc.
• Answer email / phone questions from students and community members in a timely fashion
• Maintain the customer relationship management system for online and in-person staff appointments
• Help coordinate and staff events and workshops including room assignments, registrations, set up and break down
• Monitor campus policies and procedures and disseminate to staff

Marketing and communications

• Develop an overall outreach and communication strategy for the CCC, RISE and First-Year Seminar (FYS)
• Maintain CCC and RISE websites to ensure accurate listings of classes and events
• Oversee the development and management of a variety of descriptive materials including handouts, posters, and flyers
• Develop, maintain and update the RISE and CCC social media presence on well-recognized platforms
• Advertise and market RISE, CCC, and FYS programming to internal and external BC communities
• Maintain a monthly calendar of RISE and CCC events, classes, and workshops
• Help develop the RISE and CCC quarterly and annual reports to the community

Data tracking and performance

• Manage the CCC and RISE customer relationship management systems, including MS Bookings and Target X
• Track registrations, enrollments, and completions in classes and workshops
• Track outcomes including customer satisfaction, job attainment, or additional training enrollments
• Manage surveys and other evaluation tools for the CCC, RISE, and FYS
• Compile data into required formats, according to funder / stakeholder
• Identify program needs and improvements from data analysis
• Coordinate with Information Technology Services as necessary

Other

Perform other duties as assigned

Minimum Qualifications

• Associate’s Degree and at least four (4) years of experience providing administrative assistance to a work division or unity, in or outside of a college setting.
• Experience providing assistance to customers regarding inquiries, complaints, or problems.
• Experience with print, web, social media outreach, and marketing.
• Familiarity with customer relationship management (CRM) software, databases, and scheduling software.
• Demonstrated experience working with diverse colleagues and / or students in a collaborative and inclusive environment.
• Experience providing effective customer service and problem-solving skills in a professional manner and fast-paced office environment.
• Effective verbal and written communication skills including copy writing.
• Proficient in Microsoft tools including Word, Excel, and Outlook.
• Ability to work well in a highly collaborative environment.

Preferred Qualifications

• Bachelor’s degree and two (2) years of progressive experience providing assistance to customers regarding inquiries, complaints, or problems.
• Experience working as an administrative assistant in higher education.
• Familiarity with software including Target X, Microsoft bookings suite, and Handshake.

Join Our Team : Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees.

Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership.

because we are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives!

Currently hiring for our September 25, 2023 Class.

Hiring from Eastern Washington, Oregon, Idaho, Montana, Texas, and Arizona only.

• Work from Home Opportunity
• Hiring from Eastern Washington, Oregon, Idaho, Texas, Arizona, and Montana Only.
• Frustrated not knowing your work schedule for next week? Next month?
• Interested in professional development and being in a job with career possibilities?
• Excited to help people? Want to work for a company that believes in your well-being?
• Generous benefits package that starts on Day 1 including health, dental, vision, PTO, and incredible retirement packages.
• Our equipment will require you to have a Cable, DSL, or Fiberoptic internet; Satellite or Wireless connections are not acceptable.
• Learn more below and apply today for immediate consideration

As a Customer Service Representative in our Provider Services Group , you play an essential role in ensuring that our providers (Doctors, Clinics, Hospitals, etc.

are able to provide services to our members. Providers often have questions that they are not able to resolve themselves and you help resolve those questions by providing information, answering questions, and educating providers.

You will be executing a wide variety of tasks including managing inbound and outbound calls, conducting research on claim status, and investigating requests.

Your hard work and commitment to provide service will ensure that providers feel that they have received the level of support they expect.

Occasionally, issues will require additional support and you will escalate them appropriately. You will also document all your work to ensure that we able to ensure accuracy, identify trends and improve overall processes.

• This is a work from home, full time (40 hours a week) career opportunity.
• Equipment will be mailed to your home address.
• Thirteen weeks of paid training starting September 25. 100% attendance required.
• Upon successful graduation of the 13-week training, Premera will provide a one-time pre-tax allotment towards home office furniture.
• For optimal connections, a connection speed of 100 mpbs is preferred, no less than 20 mbps .
• Our equipment will require you to have a Cable, DSL, or Fiberoptic internet; Satellite or Wireless connections are not acceptable.

What you will do :

• Accountable for inbound and / or outbound phone-based customer service in the course of providing first call and / or email resolution, as well as caller education, through clear and accurate exchange of information.
• Follow-up, resolve and document issues. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
• Follow up and route inquiries to correct departments for completion.
• Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.
• Dedicated to providing customer service directly to our providers. Responsibilities include answering questions, responding to correspondence, following up, and resolving issues as needed.
• Other duties as assigned

What you will have :

• One (1) year previous customer service experience. (Required)
• Two (2) years of college level courses or two (2) years’ work experience with phone related customer service. (Preferred)
• Healthcare, benefits, call center, claims processing or Facets experience. (Preferred)
• Bilingual proficiency in a particular language (English / Spanish) with the ability to articulate messages and information clearly and accurately. (Preferred)

What we offer

• Medical, vision and dental coverage
• Life and disability insurance
• Retirement programs (401K employer match and pension plan)
• Wellness incentives, onsite services, a discount program and more
• Tuition assistance for undergraduate and graduate degrees
• Generous Paid Time Off to reenergize
• Free parking

Equal employment opportunity / affirmative action :

Premera is an equal opportunity / affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

Premera is hiring in the following states, with some limitations based on role or city : Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

National Salary Range :

$35, - $53,

Job Description

This position offers a $1,250 SIGN ON BONUS for new Ricoh Team Members!!

Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance.

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success.

We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide.

We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information how it is collected, stored, managed, and shared to unlock the potential in every organization.

We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.

If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can :

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes .

Undertaking all customer support tasks in external customer / client facilities

The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions.

Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries.

Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc.

throughout assigned operational area.

JOB DUTIES AND RESPONSIBILITIES

• An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area
• Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
• Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
• Assists with onboarding new team members and cross training peers
• Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
• Routinely inspects Site Procedures Guide for accuracy and compliance
• Knowledgeable of all contracted services within assigned customer accounts
• Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.
• Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.
• May require standing in for absences or vacations of the onsite resources, that may also include site management.
• Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.
• Creates and maintains a customer-focused environment.
• Responsible for customer satisfaction by engaging end-user feedback.
• Responsible for escalating customer issue to ESM / AOM and support the resolution to completion.
• Communicates effectively and responds quickly to customer and end user communication
• Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed
• Performs other duties as assigned

Job Description Continued

QUALIFICATIONS (Education, Experience, and Certifications)

• Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred
• Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles
• May require valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.
• Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
• Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.

Ricoh is an EEO / Affirmative Action Employer Minorities / Women / Protected Veterans / Disabled.