HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives.

We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

The Customer Service Representative will be thoroughly familiar with the company’s line of insurance products and coverage options.

They will support HPOne’s Brokerage or MAQ teams with pre and post-sale activities such as new prospect qualification, Health Risk Assessments, and Retention calls.

The CSR will adhere to established call scripting, procedures, and workflows.

Duties / Responsibilities :

• Adhere to established call scripting, procedures, and workflows
• Answer general questions about carrier’s plans and benefits
• Assist callers in the Medicare qualification process and ensure that all required information is accurate and compliant
• Build sustainable relationships of trust through open interactive communication
• Handle customer complaints in a professional manner and transfer to a member of management within the appropriate department
• Make outbound dials to consumers, transfer to a licensed agent of record as needed
• Manage high volume of incoming calls
• Meet established production goals and daily, weekly, and monthly performance metrics
• Understand and adhere to all company, carrier and / or CMS related policies and procedures
• Perform other related job duties as assigned

Required Skills / Abilities :

• High School diploma or equivalent
• Ability to navigate technology and phone systems, and follow a specific call-flow
• Customer service orientation and ability to adapt / respond to different personalities
• Excellent communication and listening skills
• Must be detail-oriented, motivated self-starter, with excellent time management, organization, and computer skills

Preferred Skills / Abilities :

• Able to work a flexible schedule including evenings and weekends
• Bilingual
• Familiarity with CRM systems and practices
• Licensed to sell
• MS Excel basic skills
• Previous call center experience
• Previous training and experience in or related to healthcare insurance

Physical Requirements :

• Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
• Able to wear headset for duration of shift

Our centers are consistent with CDC guidelines and align with local government orders pertaining to all Company physical locations in relation to COVID-19.

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position.

Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Benefits

Paid Holidays

Base Salary with Commissions

Bonus Opportunities

Paid Time Off (PTO)

Holidays Off

Team Building Activities

Office Snacks & Coffee

Responsibilities

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers.
• Complete Evidence of Insurance requests.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Maintain knowledge of new products.
• Maintain client relationships with follow up phone calls.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

Requirement

• Possess an upbeat, positive and enthusiastic attitude.
• Be a fantastic presenter.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication / interpersonal skills.
• A Property & Casualty license is preferred but will train good individual.
• Prior Sales Experience.
• Must be highly self-motivated.
• Career minded vision.
• Great Customer Service Skills.
• Be equipped with great listening and closing skills.

KeyStaff is hiring for a CS Specialist in Schertz, TX

HOURS : Mon Thur 8a 5p, Fri 8a 4p

Position Purpose :

The Customer Service Specialist is responsible for providing customer support to the sales organization, agents,

dealers, and direct accounts.

Essential Job Functions :

The Customer Service Specialist must be able to perform all of the following duties

and responsibilities with or without a reasonable accommodation.

Service inquiries from sales team members, agents, and dealerships on products, pricing and

agreements.

Be an extension of the sales force in making sales related contacts with dealerships and agents, as

well as, providing specific program information for sales visits / presentations.

Review all new contracts to ensure documents are complete / accurate and conduct appropriate

follow up.

• Generate sales reports to sales, agents and national accounts monthly.
• Work with various departments to receive and communicate status updates.
• Manage time effectively, complete tasks and projects quickly with little to no guidance, think, plan,

and react with appropriate urgency to situations that require a quick turnaround, and take effective

action as needed.

Work collaboratively in a team environment and build effective working relationships inside and

outside of the group.

Education / Experience :

• High school degree or GED required. (College preferred but not required.)
• Preferably 3 years of experience in customer service.

In addition, a qualified applicant will have :

• Customer service driven.
• Strong verbal and written communication skills.
• Detail oriented and can work under pressure of deadlines.
• Strong, analytical, problem solving, and research skills.
• Demonstrate organizational skills including the ability to prioritize and multi-task while producing

quality results.

• Solid PC skills Excel, Word.
• Ability to communicate effectively with others at all levels of the organization.
• Ability to work independently and quickly, and as part of team to execute tasks.

KeyStaff, Inc. is an Equal Opportunity Employer. KeyStaff, Inc. provides equal employment opportunities without regard to race, color, religion, gender, national origin, age, disability unrelated to an individual’s ability to perform adequately, sexual orientation, marital status, or any other characteristic protected by law.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities :

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements :

High school diploma, general education degree, or equivalent.

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

Experience working with customer support.

About Conduent :

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description :

Call Center Representative ( Onsite)

$15.00 / HR & $16.00 / HR Bilingual

Great Benefits & Weekend’s Off

3 Weeks PAID TRAINING-

Summary :

As a Call Center Representative, you will be supporting our client’s customers as a first point of contact and resolving questions concerning their accounts.

We will rely on you to actively listen to our clients’ customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.

In this role, you will not only be there to help customers with their account issues, via telephone, email and / or website inquiries from our valued customers but also provide them with exceptional service.

What you will be doing :

• Respond to all tolling and / or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
• Identify customer needs to ensure the customer is provided complete and accurate information.
• Process required transactions via mainframe or web-based applications.
• Submit research requests in a concise yet accurate manner.
• Maintaining a thorough knowledge of the company and client programs, policies, and technology.
• Communicate effectively in a warm and empathetic manner.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Maintaining a thorough knowledge of the company and client programs, policies, and technology.
• Providing support to other positions / operations in cases of heavy workloads or absences.

What you get :

• Full Time Employment
• Hourly rate of $15.00 starting on day one.
• Weekend’s OFF!
• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment

People who succeed in this role have : The ability to convey complex information in clear and concise terms to ensure customer understanding.

• Strong work ethic.
• Effective and accurate written and verbal communication skills.
• Effective problem-solving skills.
• Customer Service Experience
• Can navigate multiple applications and research solutions with ease
• Love helping people and guiding them to the best solution for their issue
• Are excited by innovative technology
• Provide calm conflict resolution and problem resolution for frustrated customers
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
• Can commit to 100% attendance for three to five weeks of paid training

Requirements

• Must be at least 18 years of age or older.
• Must have a High School Diploma, or equivalent.
• Must be able to successfully pass a criminal background check.
• Must pass Customer care assesment

Join a rapidly growing organization that can support your career goals

Apply Today!

Closing :

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.

For those using Google Chrome or Mozilla Firefox please download the form first : click here to access or download the form .

You may also click here to access Conduent’s ADAAA Accommodation Policy .

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.