Brinks Texas License #C00550

The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers.

We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team and stay here.

Job Title

Customer Service Representative

Job Description

Brink's Global Services is a division of Brink's Inc, the world's premier provider of secure logistics and security solutions in more than 122 countries across 5 continents.

Brink's Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewellery, security, art and pharmaceutical industries The company has a proud history of providing growth and advancement opportunities for its employees.

We have a challenging opportunity for a Customer Service Rep I Dallas BGS / BEP

Job Summary :

The Customer Service Representative is responsible for building and maintaining a professional relationship with our customers and Brinks CIT branches both international and domestic.

The qualified candidate will be responsible for receiving and processing shipments from major customers, international affiliates relating to domestic and international commodities shipments and storage orders and will be responsible for effectively communicating this information / coordinating delivery with Brink's Incorporated, and domestic operations.

In addition this position will be responsible for assisting the Management team with initiatives and support other operational departments of the division as necessary.

Key Responsibilities :

• Respond to incoming communications from internal and external customers and where necessary resolve and escalate issues as needed.
• Provide information and quote prices for all services.
• Communicate, and coordinate all and transportation arrangements for commodity / customer moves including routing, delivery, booking, and other transportation logistics
• Respond to inquiries regarding status of shipments in transit; follow through on trace request as necessary; provide proof of delivery as requested.
• Improve the Customer friendliness and ease of use of Customer Facing Solutions. In particular, make the split between a Service Request and a Service Order seamless to customers.
• Handle additional administrative responsibilities, reports and / or projects that involve Customer Support at management discretion.
• Stay up-to-date on all freight price changes
• Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to customer service manager.
• Ensure all transportation arrangements are made with full consideration of security implications, according to the BGS Procedures and within the General security regulations (GSR).

Minimum Qualifications :

• Minimum of 3 years of experience in Customer Service with a concentration in logistics & supply chain or related field or internal BGS experience of a similar nature.
• Minimum of 3 year of experience using MS Office and Windows applications
• Must be 21 years or older
• Able to lift up to fifty (50) pounds when necessary

Preferred Qualifications :

• Excellent computer skills to include Microsoft Office applications
• Demonstrated record of achievement as a self-starter and team-player
• Excellent detail orientation and follow-up skills
• Bachelor's Degree

Professional Skills :

• Professional, positive demeanor.
• Excellent customer service.
• Excellent verbal and written communication skills
• Excellent interpersonal and analytical skills as well as working collaboratively with others
• Customer focused and able to multi task in a fast paced environment.

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's Global Services U.

S., Inc. Brink's provides an outstanding total compensation package for this position. In addition to a competitive salary, we offer to eligible employees, medical, dental, vision, and life insurance plans.

We also offer a 401(k) Plan. If you are interested and meet the requirements for this position, please apply

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

About Brink's

Brink's is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors.

We deliver the currency of the world to businesses in our communities. We do it because we're needed. We do it because we're trusted and valued.

We do it because it makes us proud. Brink's Proud.

What's Nex t?

Thank you for considering applying for a job at Brink's U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job.

Thank you again for your interest in a career at Brink's U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter.

Brink's is an equal opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law.

Brink's is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

A5 Experiential is now looking for an entry-level candidate to cross-train in our marketing, sales, and customer service departments.

We’ve recently taken on a new client, and we are ready to bring in a new Customer Service Associate. Our Entry Level Customer Service Associate is responsible for assisting our sales and marketing teams design and implement marketing campaigns for each of our clients.

Entry Level Customer Service Associate responsibilities :

• Marketing Managers represent clients
• Manage brand image
• Face-to-face customer service
• Maintain customer relationships / gain new customers
• Network with professionals / CEOs during conferences
• Travel opportunities through the US, UK, and Australia

Ideal candidates may have prior experience in sales, customer service, or marketing, however, no experience will be required.

All training will be provided onsite.

Entry Level Customer Service Associate requirements :

• Positive / Upbeat Attitude
• Goal Oriented
• Problem Solver
• Self Starter
• Competitive, Team focused mentality
• Full time availability

We pride ourselves on going above and beyond client standards and expectations, delivering unmatched results with our direct marketing strategy.

Our innovative and hands-on marketing campaigns help us to grow our client base, which grows and expands our teams as well!

College Grads Welcome!

Apply Today!

Job Description

As a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions.

From onboarding and new account set up to answering questions and coaching them throughout their journey, you’ll be there every step of the way to provide empathy, care, and guidance when it’s needed most.

Join Achieve, change the future

At Achieve, we’re changing millions of lives.

From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future.

We’re proud to have over 3,000 employees in mostly hybrid and 100% work-from-home roles across the United States with hubs in Arizona, California, and Texas.

We are strategically growing our teams with more work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.

Work from home / hybrid :

We’re proudly offering 100% work-from-home options for candidates located in the Dallas / Ft. Worth metro area. This role requires employees to have high speed internet.

This position is Monday to Friday only. No weekends!

Starting Pay : $16.00 / hr

Start Date : August 7th

Qualifications

What you’ll do :

• Communicate with our members via phone, email, and chat exhibiting care in every interaction
• Listen to our members, providing empathy and solutions to their unique needs
• Collaborate with your team to share knowledge and best practices
• Accurately notate members’ accounts

What you’ll bring :

• Minimum of 1 year of customer service experience (call center or retail)
• High school diploma or equivalent
• Available for an 8-hour shift Monday - Friday between the hours of 7am - 8pm
• People-focused approach and solution mindset
• Ability to handle a high volume of inbound calls
• Strong communication skills

Additional Information

Achieve well-being with :

• Hybrid and work-from-home opportunities
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Virgin Pulse, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry friends
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect with other employees through our six employee resource groups

Attention Agencies & Search Firms : We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates.

All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.

Position Details

Responsibilities

Answers incoming calls and facilitates walk-in clients in a calm and professional manner.

Researches and assesses client needs asking questions to obtain a clear understanding of client needs to make the appropriate recommendations.

Determines and takes appropriate action to meet client needs. This can include but is not limited to placing clients on the child care waiting list, mailing out forms and documents, transferring to other providers, requesting attendance cards, updating address and contact information, and providing guidance for locating quality childcare.

Provides client service through education and offers solutions.

Interprets and communicates federal and state policies and procedures to clients in an understandable manner.

Educates new clients entering the program.

Offers solutions for other related issues clients might be facing example; if they are not eligible, offer alternatives that they may be able explore.

Performs other duties as assigned and will provide back up support to other specialists

Assists with special projects and performs other duties as assigned.

Education and Experience

High School Diploma or equivalent; associate’s or bachelor’s degree preferred; Child Development experience a plus

One or more years in a customer service environment required

Demonstrates excellent customer service skills

Ability to comfortably handle large call volumes daily and able to work in a fast-paced atmosphere

Strong computer skills proficiency in Outlook mail and calendar, Microsoft Word and Microsoft Excel required

Work in a team environment and be a team player

Possesses efficient organizational and time management skills

Ability to problem solve utilizing available resources

Travel and Compliance Requirements

Must have a valid Texas driver's license

Driving record must comply with CCG's automobile insurance carrier requirements

Must have liability insurance coverage and reliable personal transportation

Ability to travel locally or out of town as required

Mileage reimbursement is offered when applicable

Must successfully meet all compliance background check requirements for federal funding throughout employment

ChildCareGroup’s Generous Health and Wellness Benefits

Paid Parental Leave

Short Term, Long Term Disability and Basic Life Insurance at no cost

Medical, Dental and Vision Insurance

Telemedicine at no cost

401(k) with a company match

Paid Time Off

12) Paid Company Holidays

We are a company with more than 50 years in the American market, we are currently expanding and opening new offices in the Downtown Dallas and Garland area.

We are looking for a PUBLICIST AND CUSTOMER SERVICE AGENTS.

We offer :

• Daily trainings
• Weekly pay
• Incentives and travel
• bonuses
• recognitions

Requirements :

• Over 18 years of age
• Proficient in Spanish
• Own transportation

For more information please call 8177790821 or send us an e-mail.