Job Description

As a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions.

From onboarding and new account set up to answering questions and coaching them throughout their journey, you’ll be there every step of the way to provide empathy, care, and guidance when it’s needed most.

Join Achieve, change the future

At Achieve, we’re changing millions of lives.

From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future.

We’re proud to have over 3,000 employees in mostly hybrid and 100% work-from-home roles across the United States with hubs in Arizona, California, and Texas.

We are strategically growing our teams with more work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.

Work from home / hybrid :

We’re proudly offering 100% work-from-home options for candidates located in the Dallas / Ft. Worth metro area. This role requires employees to have high speed internet.

This position is Monday to Friday only. No weekends!

Starting Pay : $16.00 / hr

Start Date : August 7th

Qualifications

What you’ll do :

• Communicate with our members via phone, email, and chat exhibiting care in every interaction
• Listen to our members, providing empathy and solutions to their unique needs
• Collaborate with your team to share knowledge and best practices
• Accurately notate members’ accounts

What you’ll bring :

• Minimum of 1 year of customer service experience (call center or retail)
• High school diploma or equivalent
• Available for an 8-hour shift Monday - Friday between the hours of 7am - 8pm
• People-focused approach and solution mindset
• Ability to handle a high volume of inbound calls
• Strong communication skills

Additional Information

Achieve well-being with :

• Hybrid and work-from-home opportunities
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Virgin Pulse, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry friends
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect with other employees through our six employee resource groups

Attention Agencies & Search Firms : We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates.

All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.

A5 Experiential is now looking for an entry-level candidate to cross-train in our marketing, sales, and customer service departments.

We’ve recently taken on a new client, and we are ready to bring in a new Customer Service Associate. Our Entry Level Customer Service Associate is responsible for assisting our sales and marketing teams design and implement marketing campaigns for each of our clients.

Entry Level Customer Service Associate responsibilities :

• Marketing Managers represent clients
• Manage brand image
• Face-to-face customer service
• Maintain customer relationships / gain new customers
• Network with professionals / CEOs during conferences
• Travel opportunities through the US, UK, and Australia

Ideal candidates may have prior experience in sales, customer service, or marketing, however, no experience will be required.

All training will be provided onsite.

Entry Level Customer Service Associate requirements :

• Positive / Upbeat Attitude
• Goal Oriented
• Problem Solver
• Self Starter
• Competitive, Team focused mentality
• Full time availability

We pride ourselves on going above and beyond client standards and expectations, delivering unmatched results with our direct marketing strategy.

Our innovative and hands-on marketing campaigns help us to grow our client base, which grows and expands our teams as well!

College Grads Welcome!

Apply Today!

Position Details

Responsibilities

Answers incoming calls and facilitates walk-in clients in a calm and professional manner.

Researches and assesses client needs asking questions to obtain a clear understanding of client needs to make the appropriate recommendations.

Determines and takes appropriate action to meet client needs. This can include but is not limited to placing clients on the child care waiting list, mailing out forms and documents, transferring to other providers, requesting attendance cards, updating address and contact information, and providing guidance for locating quality childcare.

Provides client service through education and offers solutions.

Interprets and communicates federal and state policies and procedures to clients in an understandable manner.

Educates new clients entering the program.

Offers solutions for other related issues clients might be facing example; if they are not eligible, offer alternatives that they may be able explore.

Performs other duties as assigned and will provide back up support to other specialists

Assists with special projects and performs other duties as assigned.

Education and Experience

High School Diploma or equivalent; associate’s or bachelor’s degree preferred; Child Development experience a plus

One or more years in a customer service environment required

Demonstrates excellent customer service skills

Ability to comfortably handle large call volumes daily and able to work in a fast-paced atmosphere

Strong computer skills proficiency in Outlook mail and calendar, Microsoft Word and Microsoft Excel required

Work in a team environment and be a team player

Possesses efficient organizational and time management skills

Ability to problem solve utilizing available resources

Travel and Compliance Requirements

Must have a valid Texas driver's license

Driving record must comply with CCG's automobile insurance carrier requirements

Must have liability insurance coverage and reliable personal transportation

Ability to travel locally or out of town as required

Mileage reimbursement is offered when applicable

Must successfully meet all compliance background check requirements for federal funding throughout employment

ChildCareGroup’s Generous Health and Wellness Benefits

Paid Parental Leave

Short Term, Long Term Disability and Basic Life Insurance at no cost

Medical, Dental and Vision Insurance

Telemedicine at no cost

401(k) with a company match

Paid Time Off

12) Paid Company Holidays

We are a company with more than 50 years in the American market, we are currently expanding and opening new offices in the Downtown Dallas and Garland area.

We are looking for a PUBLICIST AND CUSTOMER SERVICE AGENTS.

We offer :

• Daily trainings
• Weekly pay
• Incentives and travel
• bonuses
• recognitions

Requirements :

• Over 18 years of age
• Proficient in Spanish
• Own transportation

For more information please call 8177790821 or send us an e-mail.

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives.

We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

The Customer Service Representative will be thoroughly familiar with the company’s line of insurance products and coverage options.

They will support HPOne’s Brokerage or MAQ teams with pre and post-sale activities such as new prospect qualification, Health Risk Assessments, and Retention calls.

The CSR will adhere to established call scripting, procedures, and workflows.

Duties / Responsibilities :

• Adhere to established call scripting, procedures, and workflows
• Answer general questions about carrier’s plans and benefits
• Assist callers in the Medicare qualification process and ensure that all required information is accurate and compliant
• Build sustainable relationships of trust through open interactive communication
• Handle customer complaints in a professional manner and transfer to a member of management within the appropriate department
• Make outbound dials to consumers, transfer to a licensed agent of record as needed
• Manage high volume of incoming calls
• Meet established production goals and daily, weekly, and monthly performance metrics
• Understand and adhere to all company, carrier and / or CMS related policies and procedures
• Perform other related job duties as assigned

Required Skills / Abilities :

• High School diploma or equivalent
• Ability to navigate technology and phone systems, and follow a specific call-flow
• Customer service orientation and ability to adapt / respond to different personalities
• Excellent communication and listening skills
• Must be detail-oriented, motivated self-starter, with excellent time management, organization, and computer skills

Preferred Skills / Abilities :

• Able to work a flexible schedule including evenings and weekends
• Bilingual
• Familiarity with CRM systems and practices
• Licensed to sell
• MS Excel basic skills
• Previous call center experience
• Previous training and experience in or related to healthcare insurance

Physical Requirements :

• Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
• Able to wear headset for duration of shift

Our centers are consistent with CDC guidelines and align with local government orders pertaining to all Company physical locations in relation to COVID-19.