We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Customer Service Representative

Looking for a fantastic company to use your customer service / dispatch skills for? Apply now!

What you need to succeed :

• Willingness to live on the phone
• 3-5 years of CSR or Dispatch experience
• Ability to stay focused in a fast paced and busy environment
• Excellent organizational skills and attention to detail
• Great analytical, decision-making, and problem-solving skills
• Strong communication skills, both verbal and written
• Track record of solution-oriented process improvement
• Tech-savviness; computer proficiency (Google Suite, Excel, PM software)
• Recognized ability to motivate and create a positive team environment
• Team focused mindset
• Working in a company that is growing and constantly changing

Responsibilities include :

• Work to provide great customer service through proactive communication, and efficient issue resolution
• Serve as liaison between field technicians and customers
• Manage the workload of field technicians
• Interact with customers to keep them informed of the status of their assigned field technicians
• Relay necessary job information to the field technician.
• Develop operational strategy and processes to improve client experience and internal efficiencies.
• 50-75 Calls a day
• Replying to inbound leads from website

Why you should work here :

• Health Care & Retirement Benefits
• Paid Vacation Time (2 weeks on first day)
• Company Phone
• Competitive pay!

Standard Textile Co., Inc

Equal Employment Opportunity / M / F / disability / protected veteran status

Standard Textile has been inspiring care, comfort, and change in our communities since 1940. While our business is creating innovative textiles, it's our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities.

We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what's next.

The Customer Service Support Coordinator will provide daily assistance to the Sales Support team in our Hospitality division.

What will you do?

• Assist with providing copies of pick lists, bill of materials, invoices, and proof of deliveries to the team, sales consultants and customers as requested
• Process customer Returned Goods Authorization requests and collaborate with cross functional personnel
• Process embroidery orders
• Coordinate with CSR's and follow current RDT ( Request Date Template ) processes / procedures and document dates and responses accordingly
• Download and manage pricing portal purchase orders
• Internal system Etex Management (initial setup, cleanup, and EDI Error Site corrections)
• Assist with completion of paperwork for International orders
• Provide order entry support and perform other duties as assigned

Qualifications include :

• High school diploma or equivalent. Some college is preferred.
• Excellent organization, follow-up, problem solving and time management skills
• Ability to work independently and in a team environment
• High attention to detail & ability to multi-task without sacrificing accuracy
• Fantastic communication skills & proficient in English (verbal and written)
• Working knowledge of Windows XP and Microsoft Office (Outlook, Word, Excel and PowerPoint)

Why Work at Standard Textile :

• For the flexibility with a hybrid work schedule.
• For the continuous growth opportunities.
• For the total rewards including generous PTO bank, paid parental leave, a robust wellness program & much more!

Why join our team :

• You Love Helping People Thrive!
• You Have Great Ideas.
• You Are Passionate About Your Future.

PM21

Standard Textile is proud to announce it has been selected as a 2021, 2022 & 2023 US Best Managed Company. Sponsored by Deloitte Private and The Wall Street Journal, the program recognizes outstanding U.

S. private companies and the achievements of their management teams.

Join us!

PI223915534

Description

Position Summary :

Coordinate customer service activities with plant logistics and production departments for achieving the highest degree of customer retention and satisfaction levels.

Responsibilities :

• Comply with Group Policies.
• Monitor and manage order intake to ensure fulfilment of specific requirements such as : minimum order quantities, prices, delivery times, origination cost recharge, stock management, etc.
• Co-ordinate actions with other departments, such as logistic and production, to fulfil customer expectations on service (OTIF) and ad hoc assistance.
• Manage customer requests and inquiries.
• Maintain appropriate platform with current and accurate customer information, as well as sales and commercial activity.
• Attend and contribute to appropriate customer review meetings.
• Participate actively in the problem solving process when analysing customer s complaints and credit related to service issues / non conformities.
• Participate in the definition and be responsible for the implementation of processes aimed to improve the efficiency of the customer service team.
• Work with Operations to drive and improve levels of customer satisfaction.
• Comply with the SPK sales approach described in the SSS manual.
• Comply with communication and reporting procedures for securing a perfect alignment with all SPK stakeholders. Use the business information systems of the company, to ensure maximum reliability of reporting for sound decision making.
• Actively participate in own training program definition and implementation, supporting new training initiatives and reporting any skills that need improvement.

Minimum requirements

• High school diploma or equivalent.
• 2+ years of customer service experience, preferably in a corrugated packaging business.
• Excellent organizational skills.
• Ability to comnunicate concisely and effectively.
• Strong focus on details and results.

Saica Group, is an Equal Employment Opportunity Employer and is committed to diversity and inclusion in our workforce. All qualified applicants will receive consideration for employment without regard to the individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, gender expression and transgender status, physical or mental disability, genetic information, military or veteran status, ethnicity, citizenship, low-income status or any other status or characteristic protected by applicable law.

Call Center Representative

Logan A / C & Heat Services

57 reviews

Cincinnati, OH 45242

Starting at $17 an hour - Full-time

Logan A / C & Heat Services in Dayton , OH is looking to hire a full-time Call Center Rep resentative to provide fast, friendly service to our customers.

Do you enjoy helping others? Are you looking for work-life balance and a supportive growth-oriented environment?

We offer benefits , including medical, dental, vision, health savings account, short term disability, long term disability, paid time off, paid holidays, a 401(k) with company match, profit sharing and continuous opportunities for growth.

W HO IS LOGAN A / C & HEAT SERVICES?

Logan A / C & Heat Services is the #1 residential Trane dealer in Ohio & a Mitsubishi Electric Diamond Contractor ELITE.

For over 50 years, homeowners throughout Columbus, Dayton and Cincinnati, Ohio, have trusted Logan A / C and Heat Services as their heating and air conditioning company of choice.

As the local source for expertise involving your HVAC system, you can rely on us when you want to make sure your home will be kept as comfortable as possible all year long.

Whether you need expert help with your air conditioner, furnace, heat pump, ductwork, or anything else related to your climate control system, we are the residential HVAC company you can depend on for fast and friendly service.

A DAY IN THE LIFE OF A CALL CENTER REPRESENATATIVE

What I Do As A Customer Experience Specialist

QUALIFICATIONS

• Strong verbal and written communication
• Ability to work independently and with a team
• Excellent organizational skills
• Strong problem-solving skills
• Computer skills
• Experience talking over the phone
• 1-3 years customer service experience
• Ability to pass a background check
• Valid driver's license

WORK SCHEDULE

9 : 00 AM-5 : 30 PM Monday-Thursday & 8 : 30 AM-5 : 00 PM on Friday. This position also has a requirement for holidays and Saturdays, working at least one holiday a year and one Saturday a month with holiday and Saturday hours being 7 : 30 AM-12 : 00 PM.

We look forward to speaking with you about our career opportunities at Logan Services!

Logan Services Inc. offers Equal Employment Opportunity to all applicants.