Requirements

High school diploma or GED.

Minimum of one year of banking or financial services in a customer service role preferred.

Previous contact center experience preferred

Job Description

SUMMARY :

The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving inbound customer requests related to bank products and services.

Often the primary interaction a customer may have with the bank for support. Provides professional and courteous customer support.

Customer inquiries are expected to be responded to and resolved within established department service levels.

LOCATION :

This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).

CUSTOMER SERVICE SKILLS :

Willingness to provide a level of service which will clearly differentiate us from our competitors.

Able to build and retain customer relationships against competition.

Accepts ownership of the customer request and follows it through to resolution.

Able to identify customer concerns or needs, resolve the inquiry or recommend best solution, expedite the correction or adjustment and follow up to ensure resolution.

Partners with other departments to reach mutually satisfactory resolution of customer issues and to identify processes or procedures that can be changed to improve future customer experiences.

INTERPERSONAL SKILLS :

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

Ability to work under pressure.

Ability to be collaborative with co-workers and employees. Team player with a positive outlook.

Ability to maintain confidentiality.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Learns and maintains knowledge of deposit, loan and digital banking services and other banking products.

Consistently meets or exceeds agent metric standards for calls handled, adherence to schedule, ready / not ready time and customer satisfaction.

Provides customer service via various communication channels (phone, chat and email).

Quickly and accurately assesses the urgency of customer requests and prioritize accordingly.

Quickly resolves customer issues and complaints involving both confidential and financial information.

Serves as liaison between customers and other bank departments and vendors.

Provides the bank with continual feedback about the usability of our services based on customer interactions.

Performs general clerical duties and operates various departmental equipment, file, answer phones, take messages, and handle detail work.

May be assigned other job duties and or responsibilities with or without prior notice.

OTHER REQUIREMENTS :

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.

You will also be expected to complete all assigned compliance training in a timely manner.

Ability to use a personal computer with experience using Microsoft Office products, web browsers and operating systems.

Ability to type with speed and accuracy.

Able to operate standard office equipment, including phones, computer and peripherals.

Strong organizational and prioritizing skills.

Strong time management skills.

Able to multi-task in a fast-paced environment.

Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed.

Ability to work outside of normal banking hours.

Ability to work independently.

Customer Service Representative

Looking for a fantastic company to use your customer service / dispatch skills for? Apply now!

What you need to succeed :

• Willingness to live on the phone
• 3-5 years of CSR or Dispatch experience
• Ability to stay focused in a fast paced and busy environment
• Excellent organizational skills and attention to detail
• Great analytical, decision-making, and problem-solving skills
• Strong communication skills, both verbal and written
• Track record of solution-oriented process improvement
• Tech-savviness; computer proficiency (Google Suite, Excel, PM software)
• Recognized ability to motivate and create a positive team environment
• Team focused mindset
• Working in a company that is growing and constantly changing

Responsibilities include :

• Work to provide great customer service through proactive communication, and efficient issue resolution
• Serve as liaison between field technicians and customers
• Manage the workload of field technicians
• Interact with customers to keep them informed of the status of their assigned field technicians
• Relay necessary job information to the field technician.
• Develop operational strategy and processes to improve client experience and internal efficiencies.
• 50-75 Calls a day
• Replying to inbound leads from website

Why you should work here :

• Health Care & Retirement Benefits
• Paid Vacation Time (2 weeks on first day)
• Company Phone
• Competitive pay!

Standard Textile Co., Inc

Equal Employment Opportunity / M / F / disability / protected veteran status

Standard Textile has been inspiring care, comfort, and change in our communities since 1940. While our business is creating innovative textiles, it's our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities.

We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what's next.

The Customer Service Support Coordinator will provide daily assistance to the Sales Support team in our Hospitality division.

What will you do?

• Assist with providing copies of pick lists, bill of materials, invoices, and proof of deliveries to the team, sales consultants and customers as requested
• Process customer Returned Goods Authorization requests and collaborate with cross functional personnel
• Process embroidery orders
• Coordinate with CSR's and follow current RDT ( Request Date Template ) processes / procedures and document dates and responses accordingly
• Download and manage pricing portal purchase orders
• Internal system Etex Management (initial setup, cleanup, and EDI Error Site corrections)
• Assist with completion of paperwork for International orders
• Provide order entry support and perform other duties as assigned

Qualifications include :

• High school diploma or equivalent. Some college is preferred.
• Excellent organization, follow-up, problem solving and time management skills
• Ability to work independently and in a team environment
• High attention to detail & ability to multi-task without sacrificing accuracy
• Fantastic communication skills & proficient in English (verbal and written)
• Working knowledge of Windows XP and Microsoft Office (Outlook, Word, Excel and PowerPoint)

Why Work at Standard Textile :

• For the flexibility with a hybrid work schedule.
• For the continuous growth opportunities.
• For the total rewards including generous PTO bank, paid parental leave, a robust wellness program & much more!

Why join our team :

• You Love Helping People Thrive!
• You Have Great Ideas.
• You Are Passionate About Your Future.

PM21

Standard Textile is proud to announce it has been selected as a 2021, 2022 & 2023 US Best Managed Company. Sponsored by Deloitte Private and The Wall Street Journal, the program recognizes outstanding U.

S. private companies and the achievements of their management teams.

Join us!

PI223915534

Description

Position Summary :

Coordinate customer service activities with plant logistics and production departments for achieving the highest degree of customer retention and satisfaction levels.

Responsibilities :

• Comply with Group Policies.
• Monitor and manage order intake to ensure fulfilment of specific requirements such as : minimum order quantities, prices, delivery times, origination cost recharge, stock management, etc.
• Co-ordinate actions with other departments, such as logistic and production, to fulfil customer expectations on service (OTIF) and ad hoc assistance.
• Manage customer requests and inquiries.
• Maintain appropriate platform with current and accurate customer information, as well as sales and commercial activity.
• Attend and contribute to appropriate customer review meetings.
• Participate actively in the problem solving process when analysing customer s complaints and credit related to service issues / non conformities.
• Participate in the definition and be responsible for the implementation of processes aimed to improve the efficiency of the customer service team.
• Work with Operations to drive and improve levels of customer satisfaction.
• Comply with the SPK sales approach described in the SSS manual.
• Comply with communication and reporting procedures for securing a perfect alignment with all SPK stakeholders. Use the business information systems of the company, to ensure maximum reliability of reporting for sound decision making.
• Actively participate in own training program definition and implementation, supporting new training initiatives and reporting any skills that need improvement.

Minimum requirements

• High school diploma or equivalent.
• 2+ years of customer service experience, preferably in a corrugated packaging business.
• Excellent organizational skills.
• Ability to comnunicate concisely and effectively.
• Strong focus on details and results.

Saica Group, is an Equal Employment Opportunity Employer and is committed to diversity and inclusion in our workforce. All qualified applicants will receive consideration for employment without regard to the individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, gender expression and transgender status, physical or mental disability, genetic information, military or veteran status, ethnicity, citizenship, low-income status or any other status or characteristic protected by applicable law.

Call Center Representative

Logan A / C & Heat Services

57 reviews

Cincinnati, OH 45242

Starting at $17 an hour - Full-time

Logan A / C & Heat Services in Dayton , OH is looking to hire a full-time Call Center Rep resentative to provide fast, friendly service to our customers.

Do you enjoy helping others? Are you looking for work-life balance and a supportive growth-oriented environment?

We offer benefits , including medical, dental, vision, health savings account, short term disability, long term disability, paid time off, paid holidays, a 401(k) with company match, profit sharing and continuous opportunities for growth.

W HO IS LOGAN A / C & HEAT SERVICES?

Logan A / C & Heat Services is the #1 residential Trane dealer in Ohio & a Mitsubishi Electric Diamond Contractor ELITE.

For over 50 years, homeowners throughout Columbus, Dayton and Cincinnati, Ohio, have trusted Logan A / C and Heat Services as their heating and air conditioning company of choice.

As the local source for expertise involving your HVAC system, you can rely on us when you want to make sure your home will be kept as comfortable as possible all year long.

Whether you need expert help with your air conditioner, furnace, heat pump, ductwork, or anything else related to your climate control system, we are the residential HVAC company you can depend on for fast and friendly service.

A DAY IN THE LIFE OF A CALL CENTER REPRESENATATIVE

What I Do As A Customer Experience Specialist

QUALIFICATIONS

• Strong verbal and written communication
• Ability to work independently and with a team
• Excellent organizational skills
• Strong problem-solving skills
• Computer skills
• Experience talking over the phone
• 1-3 years customer service experience
• Ability to pass a background check
• Valid driver's license

WORK SCHEDULE

9 : 00 AM-5 : 30 PM Monday-Thursday & 8 : 30 AM-5 : 00 PM on Friday. This position also has a requirement for holidays and Saturdays, working at least one holiday a year and one Saturday a month with holiday and Saturday hours being 7 : 30 AM-12 : 00 PM.

We look forward to speaking with you about our career opportunities at Logan Services!

Logan Services Inc. offers Equal Employment Opportunity to all applicants.