Call Center Representative

Logan A / C & Heat Services

57 reviews

Cincinnati, OH 45242

Starting at $17 an hour - Full-time

Logan A / C & Heat Services in Dayton , OH is looking to hire a full-time Call Center Rep resentative to provide fast, friendly service to our customers.

Do you enjoy helping others? Are you looking for work-life balance and a supportive growth-oriented environment?

We offer benefits , including medical, dental, vision, health savings account, short term disability, long term disability, paid time off, paid holidays, a 401(k) with company match, profit sharing and continuous opportunities for growth.

W HO IS LOGAN A / C & HEAT SERVICES?

Logan A / C & Heat Services is the #1 residential Trane dealer in Ohio & a Mitsubishi Electric Diamond Contractor ELITE.

For over 50 years, homeowners throughout Columbus, Dayton and Cincinnati, Ohio, have trusted Logan A / C and Heat Services as their heating and air conditioning company of choice.

As the local source for expertise involving your HVAC system, you can rely on us when you want to make sure your home will be kept as comfortable as possible all year long.

Whether you need expert help with your air conditioner, furnace, heat pump, ductwork, or anything else related to your climate control system, we are the residential HVAC company you can depend on for fast and friendly service.

A DAY IN THE LIFE OF A CALL CENTER REPRESENATATIVE

What I Do As A Customer Experience Specialist

QUALIFICATIONS

• Strong verbal and written communication
• Ability to work independently and with a team
• Excellent organizational skills
• Strong problem-solving skills
• Computer skills
• Experience talking over the phone
• 1-3 years customer service experience
• Ability to pass a background check
• Valid driver's license

WORK SCHEDULE

9 : 00 AM-5 : 30 PM Monday-Thursday & 8 : 30 AM-5 : 00 PM on Friday. This position also has a requirement for holidays and Saturdays, working at least one holiday a year and one Saturday a month with holiday and Saturday hours being 7 : 30 AM-12 : 00 PM.

We look forward to speaking with you about our career opportunities at Logan Services!

Logan Services Inc. offers Equal Employment Opportunity to all applicants.

Customer Service Representative

Looking for a fantastic company to use your customer service / dispatch skills for? Apply now!

What you need to succeed :

• Willingness to live on the phone
• 3-5 years of CSR or Dispatch experience
• Ability to stay focused in a fast paced and busy environment
• Excellent organizational skills and attention to detail
• Great analytical, decision-making, and problem-solving skills
• Strong communication skills, both verbal and written
• Track record of solution-oriented process improvement
• Tech-savviness; computer proficiency (Google Suite, Excel, PM software)
• Recognized ability to motivate and create a positive team environment
• Team focused mindset
• Working in a company that is growing and constantly changing

Responsibilities include :

• Work to provide great customer service through proactive communication, and efficient issue resolution
• Serve as liaison between field technicians and customers
• Manage the workload of field technicians
• Interact with customers to keep them informed of the status of their assigned field technicians
• Relay necessary job information to the field technician.
• Develop operational strategy and processes to improve client experience and internal efficiencies.
• 50-75 Calls a day
• Replying to inbound leads from website

Why you should work here :

• Health Care & Retirement Benefits
• Paid Vacation Time (2 weeks on first day)
• Company Phone
• Competitive pay!

Standard Textile Co., Inc

Equal Employment Opportunity / M / F / disability / protected veteran status

Standard Textile has been inspiring care, comfort, and change in our communities since 1940. While our business is creating innovative textiles, it's our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities.

We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what's next.

The Customer Service Support Coordinator will provide daily assistance to the Sales Support team in our Hospitality division.

What will you do?

• Assist with providing copies of pick lists, bill of materials, invoices, and proof of deliveries to the team, sales consultants and customers as requested
• Process customer Returned Goods Authorization requests and collaborate with cross functional personnel
• Process embroidery orders
• Coordinate with CSR's and follow current RDT ( Request Date Template ) processes / procedures and document dates and responses accordingly
• Download and manage pricing portal purchase orders
• Internal system Etex Management (initial setup, cleanup, and EDI Error Site corrections)
• Assist with completion of paperwork for International orders
• Provide order entry support and perform other duties as assigned

Qualifications include :

• High school diploma or equivalent. Some college is preferred.
• Excellent organization, follow-up, problem solving and time management skills
• Ability to work independently and in a team environment
• High attention to detail & ability to multi-task without sacrificing accuracy
• Fantastic communication skills & proficient in English (verbal and written)
• Working knowledge of Windows XP and Microsoft Office (Outlook, Word, Excel and PowerPoint)

Why Work at Standard Textile :

• For the flexibility with a hybrid work schedule.
• For the continuous growth opportunities.
• For the total rewards including generous PTO bank, paid parental leave, a robust wellness program & much more!

Why join our team :

• You Love Helping People Thrive!
• You Have Great Ideas.
• You Are Passionate About Your Future.

PM21

Standard Textile is proud to announce it has been selected as a 2021, 2022 & 2023 US Best Managed Company. Sponsored by Deloitte Private and The Wall Street Journal, the program recognizes outstanding U.

S. private companies and the achievements of their management teams.

Join us!

PI223915534

Description

Position Summary :

Coordinate customer service activities with plant logistics and production departments for achieving the highest degree of customer retention and satisfaction levels.

Responsibilities :

• Comply with Group Policies.
• Monitor and manage order intake to ensure fulfilment of specific requirements such as : minimum order quantities, prices, delivery times, origination cost recharge, stock management, etc.
• Co-ordinate actions with other departments, such as logistic and production, to fulfil customer expectations on service (OTIF) and ad hoc assistance.
• Manage customer requests and inquiries.
• Maintain appropriate platform with current and accurate customer information, as well as sales and commercial activity.
• Attend and contribute to appropriate customer review meetings.
• Participate actively in the problem solving process when analysing customer s complaints and credit related to service issues / non conformities.
• Participate in the definition and be responsible for the implementation of processes aimed to improve the efficiency of the customer service team.
• Work with Operations to drive and improve levels of customer satisfaction.
• Comply with the SPK sales approach described in the SSS manual.
• Comply with communication and reporting procedures for securing a perfect alignment with all SPK stakeholders. Use the business information systems of the company, to ensure maximum reliability of reporting for sound decision making.
• Actively participate in own training program definition and implementation, supporting new training initiatives and reporting any skills that need improvement.

Minimum requirements

• High school diploma or equivalent.
• 2+ years of customer service experience, preferably in a corrugated packaging business.
• Excellent organizational skills.
• Ability to comnunicate concisely and effectively.
• Strong focus on details and results.

Saica Group, is an Equal Employment Opportunity Employer and is committed to diversity and inclusion in our workforce. All qualified applicants will receive consideration for employment without regard to the individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, gender expression and transgender status, physical or mental disability, genetic information, military or veteran status, ethnicity, citizenship, low-income status or any other status or characteristic protected by applicable law.

We are now hiring for an Entry Level Customer Service Representative. Our firm hires entry-level candidates and guides them into seasoned professionals, managers, and CEOs.

Our team is here to help you find the next best step for your career and tap into your full professional potential.

We are actively searching for outstanding candidates to join our high-performance customer service department. We are looking for high enthusiasm, excellently-speaking candidates with a positive personality and sound technological abilities who are customer oriented and excel in a creative, competitive, and welcoming community.

We offer :

• All-Inclusive paid training
• Opportunity for career growth and leadership development

Summary : The customer service representative will provide our consumers with complete assistance. They communicate with consumers to supply and process information in response to inquiries, sales, complaints, questions and demands for goods and services.

They are trained around the board to learn about customer service, team leadership, and management.

Customer Service Responsibilities :

• Process customer transactions for multiple clients
• Answer customer questions, concerns, and complaints
• Analyze customer feedback and inquiries to increase consumer satisfaction
• Troubleshoot customer issues and present solutions
• Attend events as needed
• Assist customers in finding the best product and service solutions to match their needs
• Provide tailored customer service to each consumer, maintaining the utmost professionalism

Customer Service Qualifications :

• High school diploma or equivalent
• Excellent public speaking and communication skills
• Ability to easily resolve customer conflict in a friendly and professional matter
• Ability to multitask
• Customer-oriented

We are looking to fill positions immediately. Apply today with your resume for consideration.