Full-time

JOB SUMMARY :

To be the primary interface between Freight Services, customers, sales, system operations and vendors. To provide quality customer service, while meeting company policies and procedures.

ESSENTIAL FUNCTIONS :

  • Answering of phones professionally and timely.
  • Answering and responding to e-mail requests timely.
  • Turn quotes around within 30 minutes.
  • Distribute customer / agent / station requests for follow up when needed.
  • Other requests needing attention but not limited to; customer returns, alternate phone numbers, address changes, dock check requests, hard copy POD requests, third party pickup requests, trace note requests.
  • Accurately complete entry of pickup / quote information.
  • Ensure routing / dispatch is aware of any special instructions / cut offs.
  • Tracking and tracing of shipments.
  • Communicating to customers and sales regarding issues.
  • Research of shipments for Corporate requests / reports.
  • Research of shipments for Accounting requests / reports.
  • Understanding TSA regulations.
  • Support other departments when needed (routing, dispatch, inbound).
  • Understand and accurately know how to use OAG, KSMS and other resources or tools provided.
  • Completion of specific assigned duties / accounts.
  • Able to work overtime and weekend on call rotations.
  • Other duties assigned deemed necessary by the Customer Service Supervisor.

SKILLS / COMPETENCIES :

  • Must be able to type accurately at least 35 WPM.
  • Intermediate level Excel and Word.
  • Excellent written and verbal skills.
  • Ability to manage deadlines.

EDUCATION :

  • High School Diploma or equivalent.
  • Certifications, if applicable.

EXPERIENCE :

  • 2-years basic customer service experience and or 2-years of industry experience.
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JOB SUMMARY :

To be the primary interface between Freight Services, customers, sales, system operations and vendors. To provide quality customer service, while meeting company policies and procedures.

ESSENTIAL FUNCTIONS :

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  • Answering and responding to e-mail requests timely.
  • Turn quotes around within 30 minutes.
  • Distribute customer / agent / station requests for follow up when needed.
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  • Intermediate level Excel and Word.
  • Excellent written and verbal skills.
  • Ability to manage deadlines.

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