job summary : Responsibilities :

Responsibilities :

• Making outbound calls to soft touch on payment statuses(early in collection process)
• Introducing yourself and explaining the collection program
• Dealing with collections of payments from days 0-90, so low stress calls and notifying that payment is due
• There will be some inbound calls as well but primarily using a dialer to make outbound calls
• 100-140 calls per day, typically 2-5 minutes on each call

Skills : Collections, Telephone Etiquette, Empathy, Basic Computer Skills, Customer Service, Customer support, CRM, Basic Software Skills Experience : Entry Level1 year(s)

responsibilities :

• Making outbound calls to soft touch on payment statuses(early in collection process)
• Introducing yourself and explaining the collection program
• Dealing with collections of payments from days 0-90, so low stress calls and notifying that payment is due
• There will be some inbound calls as well but primarily using a dialer to make outbound calls
• 100-140 calls per day, typically 2-5 minutes on each call

The essential functions of this role include :

working in a smoke free environment

qualifications : Experience

Experience

• Entry Level
• 1 year

Education

• No Degree Required
skills :
• Collections
• Collections
• Telephone Etiquette
• Empathy
• Basic Computer Skills
• Customer Service
• Customer support
• Basic Software Skills

Bringing smiles is what we do at TTEC You can be a part of creating and delivering amazing customer experiences and at the same time #experienceTTEC, an award-winning, employment experience.

As a Customer Service Representative in Overland Park, KS you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

This position requires that you reside within 100 miles of Overland Park, KS

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 6 months or more of customer services experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience
• High speed internet connection (>

25mbps)

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $16 per hourplus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives.

Visit www.mybenefits.ttec.com for more information.

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.

And we know that you bring with you the one necessary ingredient that can't be taught a caring and supportive nature that will shine through as you help customers.

Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Required

Preferred

Job Industries

• Customer Service

CUSTOMER SERVICE REP

Will HIRE IMMEDIATELY!!!

Pay is $18 per hour

3 Month Contract to Hire Position

Customer Service Rep for the Tax Collections Department.

Must have customer service experience.

No Remote Available

LOCATION : 112 W Lexington, Independence, MO

Hours are : 8am -5pm M-F with 1 hour lunch & 2- 15 min breaks

MINIMUM QUALIFICATIONS :

Background checks are required. Must have a high school diploma or GED. Two weeks of training (attendance is mandatory every day for training).

It is important that applicant commits to work every day.

PERCENTAGE OF TIME JOB FUNCTIONS :

90% 1. Customers assisted.

10% 2. Tax records maintained.

SCOPE :

The employee in this class is responsible for assisting taxpayers in person, by phone or written correspondence with all matters involving property tax.

Enough typing is needed to be able to navigate through our tax system : typing names, addresses and accounts numbers in the tax software and retrieving the account information.

Work is done on telephones and computers. This employee reports to his / her immediate supervisor.

KNOWLEDGE AND SKILLS : (*Required prior to employment).

• 1. Skill in oral and written communications.
• 2. Skill in communicating with the public both in person or by telephone.
• 3. Knowledge of business telephone etiquette.
• 4. Skill in using the computer for retrieving customer accounts, 10-key calculator, copier, and letter opening machine.
• 5. Knowledge of filing systems and file development techniques.
• 6. Knowledge of mathematical operations needed for computing tax bills.
• 7. Knowledge of basic algebra.
• 8. Knowledge of modern accounting theory, principles and methodology.

9. Knowledge of the geographic boundaries of Jackson County.

HUMAN RELATIONS :

Answers questions from taxpayers, in person, over the phone, and through the mail concerning taxes due, state laws and county policies regarding interest and other fees on delinquent taxes as well as deadlines for payments.

Maintains composure and pleasant disposition. If unable to help, refers to supervisor.

ENVIRONMENTAL DEMANDS :

Work is performed in modern office setting. Because employees in the Department of Collections work in the public view, professional work attire is required.

no jeans, no tennis shoes, no front or back cleavage)

Benefits : Dental insurance

Dental insurance

Health insurance

Vision insurance

Overview

The Customer Service Representative serves as a primary contact and financial advocate for guarantors to navigate and resolve any questions and / or concerns related to their Children's Mercy billing or sensitive financial matters.

The incumbent supports Children's Mercy's financial health and strategic goals by encouraging payment and self-pay collections for services rendered.

This position maintains working knowledge of hospital and organizational billing, charges, and collections policies.

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza and COVID-19 vaccines are a condition of employment for all employees in our organization.

New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and / or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005.

If you become a finalist for this position, and have any concerns about receiving these vaccines, medical and / or religious exemptions can be further discussed with Human Resources.

Responsibilities

• Responds to both verbal and written requests for information from guarantors, payors, and other internal and external customers
• Reviews and resolves patient and family requests received through the Patient Financial Services website.
• Reviews and responds to parent mail and voicemail messages received.
• Special projects and / or miscellaneous tasks

Qualifications

Associate's Degree or 1-2 years experience Customer Service Experience, Patient Accounts Experience, Revenue Cycle Experience, Medical Insurance Billing

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $18.15 / hr, but your offer will be determined based on your education and experience.

Remote Work / Work from Home

This position is entirely remote or work-from-home. The person hired must live in the Kansas City metro area and may attend on-site meetings, as scheduled.

EEO Employer / Disabled / Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors.

A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates.

The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status.

A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

Our commitment to Diversity & Inclusion

CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we.

We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.

Clout is now hiring for an Entry Level Customer Service Associate. Retail, sales, and restaurant backgrounds wanted!

Having trouble getting your foot into the door due to lack of experience? No problem, at Clout we see your potential. Our firm hires entry-level candidates and guides them into seasoned professionals, managers, and CEOs.

Our team is here to help you find the next best step for your career and tap into your full professional potential.

Need to get paid now? Clout is hiring immediately and offers paid training!

Are you a team player who loves collaborating on projects to achieve massive goals?

Are you customer-oriented, taking joy in helping others?

Then what are you waiting for?

We are gearing up for the winter, and beginning to expand our firm. We are actively searching for outstanding candidates to join our high-performance customer service department.

We are looking for high enthusiasm, excellently-speaking candidates with a positive personality and sound technological abilities who are customer oriented and excel in a creative, competitive, and welcoming community.

We offer :

• All-Inclusive paid training
• Opportunity for career growth and leadership development

Summary : The customer service associate will provide our consumers with complete assistance. They communicate with consumers to supply and process information in response to inquiries, sales, complaints, questions, and demands for goods and services.

They are trained around the board to learn about customer service, team leadership, and management.

Customer Service Responsibilities :

• Process customer transactions for multiple clients
• Answer customer questions, concerns, and complaints
• Analyze customer feedback and inquiries to increase consumer satisfaction
• Troubleshoot customer issues and present solutions
• Attend events as needed
• Assist customers in finding the best product and service solutions to match their needs
• Provide tailored customer service to each consumer, maintaining the utmost professionalism

Customer Service Qualifications :

• High school diploma or equivalent
• Excellent public speaking and communication skills
• Ability to efficiently resolve customer conflict in a friendly and professional matter
• Ability to multitask
• Customer-oriented

We are looking to fill positions immediately. Apply today with your resume for consideration.