Customer Service Representative

Workplace : Hybrid Position

Location : Indianapolis, IN

What is the job about?

Peerless Pump Company, a Grundfos subsidiary, is seeking a Customer Service Representative. The Fire Business Unit Customer Service Representative will act as the key conduit of information between our domestic customers and the factory.

The CSR will be responsible for providing status updates on current orders as well as be the focal point for developing delivery schedules for future projects.

The CSR must work closely with several different functions of the company (Purchasing, Operations, Engineering, Warranty, etc.

to gather adequate information for all customer inquiries. Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.

Why Peerless?

Peerless : having no equal; matchless, unrivaled. At Peerless, our team of experts come together with a common passion for manufacturing sustainable pumps that provide peace of mind.

Our pumps create more reliable food supplies, clean and safe water, and keep life and property safe around the globe. For nearly a century, the Peerless brand has helped keep people safe where they live, work, and play.

We are Pioneers. We are united. We are Peerless! Join our united team!

Your main responsibilities :

• Act as single point of contact for all information pertaining to customer orders for assigned accounts.
• Gather information related to customer requests and develop an accurate response that exceeds the customer’s expectations.
• Communicate with both technical and non-technical resources within the factory to obtain the information necessary to address customer questions and concerns.
• Initiate corrective actions using information gathered from customer complaints.
• Assess and administer fees for expedited orders, change orders, and order cancellations.
• Participate in customer visits or trade shows as required.

Your background

We imagine that you have :

BS in Communications, Business, Organizational Leadership, or similar technical discipline required or commensurate experience.

Additionally, 1-3 years of customer service experience in a manufacturing environment.

• Working knowledge of mechanical equipment (motors, engines, pumps, etc.)
• Excellent written and oral communication skills with attention to detail and demonstrated ability to use proper grammar and spelling.
• Ability to work effectively in a team environment.
• Excellent critical reasoning skills.
• Strong technical aptitude.
• Experience using ERP Systems (SAP preferred)
• Proficiency with standard MS Office programs.
• Highly organized, self-starter that can work with little direct supervision.
• Ability to make sound decisions when needed

Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.

What’s in it for you?

What are your goals? Here at Grundfos / Peerless it’s our mission to enable you develop and fulfil your aspirations, both career and personal.

We are guided by our six core values, and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects.

You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons.

In addition, your day-to-day benefits include :

• Flexible working hours; home office possibility and equipment; up to 3 days’ paid leave for volunteering
• Annual bonuses, parental support, internal well-being consultants and programmes, engaging team buildings
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
• Long-term career development with regular dialogue, as well as continuous learning and development opportunities.

Requirements

High school diploma or GED.

Minimum of one year of banking or financial services in a customer service role preferred.

Previous contact center experience preferred

Job Description

SUMMARY :

The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving inbound customer requests related to bank products and services.

Often the primary interaction a customer may have with the bank for support. Provides professional and courteous customer support.

Customer inquiries are expected to be responded to and resolved within established department service levels.

LOCATION :

This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).

CUSTOMER SERVICE SKILLS :

Willingness to provide a level of service which will clearly differentiate us from our competitors.

Able to build and retain customer relationships against competition.

Accepts ownership of the customer request and follows it through to resolution.

Able to identify customer concerns or needs, resolve the inquiry or recommend best solution, expedite the correction or adjustment and follow up to ensure resolution.

Partners with other departments to reach mutually satisfactory resolution of customer issues and to identify processes or procedures that can be changed to improve future customer experiences.

INTERPERSONAL SKILLS :

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

Ability to work under pressure.

Ability to be collaborative with co-workers and employees. Team player with a positive outlook.

Ability to maintain confidentiality.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Learns and maintains knowledge of deposit, loan and digital banking services and other banking products.

Consistently meets or exceeds agent metric standards for calls handled, adherence to schedule, ready / not ready time and customer satisfaction.

Provides customer service via various communication channels (phone, chat and email).

Quickly and accurately assesses the urgency of customer requests and prioritize accordingly.

Quickly resolves customer issues and complaints involving both confidential and financial information.

Serves as liaison between customers and other bank departments and vendors.

Provides the bank with continual feedback about the usability of our services based on customer interactions.

Performs general clerical duties and operates various departmental equipment, file, answer phones, take messages, and handle detail work.

May be assigned other job duties and or responsibilities with or without prior notice.

OTHER REQUIREMENTS :

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.

You will also be expected to complete all assigned compliance training in a timely manner.

Ability to use a personal computer with experience using Microsoft Office products, web browsers and operating systems.

Ability to type with speed and accuracy.

Able to operate standard office equipment, including phones, computer and peripherals.

Strong organizational and prioritizing skills.

Strong time management skills.

Able to multi-task in a fast-paced environment.

Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed.

Ability to work outside of normal banking hours.

Ability to work independently.

Hardee's in Indianapolis, IN is actively seeking an outgoing part-time or full-time Customer Service / Food Service Cashier to join our quick-service restaurant crew.

Are you capable of delivering "Superstar Service"? Do you want to continually improve your skills and knowledge? Do you work well independently as well as with a team?

If yes, please keep reading!

This customer service position earns a pay rate of up to $15 / hour . We provide fantastic benefits and perks , including 50% off meals during shift and 20% off all other times .

And, everyone gets Christmas Day off . If this sounds like the right customer service opportunity for you, apply today !

ABOUT HARDEE'S

For 60 years, Hardee's has brought communities together with quality, delicious food. With more than 1,800 restaurants across the U.

S., and locations in 14 countries, we are committed to the best tasting food to better serve our guests. From Made From Scratch™ Biscuits and Hand-Breaded Chicken Tenders™, we proudly continue the legacy set forth by founder, Wilber Hardee.

We proudly provide a fantastic company culture for our team. With flexible scheduling, discounted meals, and supportive management , Hardee's is the place for you. Apply today !

A DAY IN THE LIFE OF CUSTOMER SERVICE / FOOD SERVICE CASHIER

In this food service role, you eagerly interact with customers in a friendly and polite manner. Using your working knowledge of computers, you process payments and accurately make change.

You assist your colleagues with safely preparing food as needed. You enjoy working in this fast-paced environment where your quick and efficient efforts bring success to our quick-service restaurant and create memorable moments for our customers! If you can do this and meet the following requirements, apply today!

CUSTOMER SERVICE / FOOD SERVICE CASHIER QUALIFICATIONS

• Basic math skills
• Available to work a flexible schedule, including evenings, weekends, and holidays
• Any restaurant experience is a plus, but not required. We will train the right person!

Do you have exceptional customer service skills? Do you have an approachable and helpful demeanor? Do you thrive working in a fast-paced environment?

If yes, give us a chance to review your information!

CUSTOMER SERVICE FOOD / SERVICE CASHIER WORK SCHEDULE

Our crew members work either during standard hours or overnight . This customer service position works both weekdays and weekends.

ARE YOU READY TO JOIN OUR QUICK-SERVICE RESTAURANT TEAM?

If you feel you'll be perfect as our Food Service Cashier, apply now using our initial 3-minute, mobile-friendly application.

Location : 46201 / Store : #150085

Job Posted by ApplicantPro

Company Overview - One Future of Indianapolis Earn While you Learn Program - No Experience Needed Join our team and make a difference! We are growing very quickly and have multiple openings.

Our health insurance advisors make a real difference in people's lives. Becoming one of our trusted health advisors enables you to impact and protect families for generations.

We pride ourselves on being a unified company who share our values of commitment and dedication with our customers. Responsibilities and Duties As a result of the current economic conditions, our clients are looking for viable health care alternatives to their current programs and this situation has greatly increased a demand for our products and services.

Our objective is to put the control back into the consumers' hands by offering a unique and innovative approach to health care insurance.

Qualifications and Skills Commitment to Excellence Competitive and Accountable Team Player Personal Integrity and Character Work Ethic, Self-Motivation, and a Desire to Succeed Passion for H.

O.P.E. (Helping Other People Everyday) Excellent Communication Skills Customer Oriented Focusing Toward Helping People A Winning Attitude Potential work from home Benefits and Perks Industry Leading Compensation (Most Attractive Incentive and Rewards Programs) Weekly Direct Deposit Performance Bonuses (16 Bonuses Annually) 1st Year average yearly income (with previous experience) $120,000+Residual Income 1st Year average yearly income (with no previous experience) $45,000+Residual Income Stock Ownership Program FREE Company generated leads (No Cold Calling) Exceptional Product Portfolio (Numerous Product Lines) National Sales Award Trips Career Advancement Based on Merit Powered by JazzHR

The Customer Service Associate position entails multiple job operations in a fast paced exciting environment with customers in the automotive field.

In this position, the desired candidate will be able to answer phones with a phone scripted response, provide customers with written estimates that the candidate will create through the Midas sales process, and perform other duties as assigned.

This position also includes posting part invoices to repair orders, scanning and saving repair orders and invoices, cleaning the front shop area and the customer bathroom, and the back office area.

This position will require full time with at least a 40 hour work week with at least 5 days on the schedule. The store is closed on Sunday and the candidate will receive one additional day off during the work week.

• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Strives for harmony and teamwork within the store.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Maintains safe work environment.
• Maintains a professional appearance.
• Other tasks as assigned.
• Attends managers meetings.
• Contact customers to notify them of finished repairs, date of next scheduled service and other relevant automotive information.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to check out customer on the the point of sale (POS) system.
• Ability to give correct change and accept cash payments from customers.
• Ability to stand on your feet for long lengths of time.
• Ability to lift over 50 lbs.
• Ability to communicate with customers and de-escalate customer service issues when they come up.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.