Job Details

Description

The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals.

They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security.

Major Duties and Responsibilities :

• Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs
• Observe staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experience
• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and / or complicated sales, demonstrating organizational skills
• Conducts new employee orientations, trains and coaches Store Associates
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance
• Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales
• Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members
• Provides direction, support, and ongoing feedback of overall performance to staff members
• Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled
• Ensures company standards are met for store and associate appearance
• Assists with planning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed
• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate
• Willingness to participate in continued education, including product knowledge and professional development
• Assists management team with inventory management
• Performs all duties of a store associate while functioning as a Customer Service Manager
• Performs all duties as directed by managers

Qualifications

• Must be 21 years of age
• 1-2 years retail management experience. Demonstrates supervisory and training / coaching skills
• Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required
• Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence
• Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
• Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type
• Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required
• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)
• Ability to count cash and make change accurately
• If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card
• Ability to repeatedly lift 40-50 pounds
• Ability to stand and / or walk for extended periods of time
• Ability to follow directions and complete assignments
• Perform all duties as assigned by supervisors
• Ability to repeatedly walk up and down stairs
• Ability to work in cold areas

The hourly pay range for this position is $19.00-$22.00

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

A Customer Service employee at Popeyes provides prompt and friendly service to Guests in a way that will exceed their expectations and ensure satisfaction.

This role is critical to our brand, as it is the first face that our Guests see. Excellent communication skills are paramount to helping us continue to delight our Guests and provide them with an outstanding experience.

Essential Duties and Responsibilities

• Greets Guests with a smile while receiving orders and processing payments
• Prepare and package food and drink products
• Upsell and cross-sell when appropriate
• Process returns and refunds, and resolve customer complaints
• Unload and stock inventory items as needed
• Act with integrity and honesty, and promotes the culture of Popeyes

Qualifications and skills

• Must be at least sixteen (18) years of age
• Comfortable working in a fast-paced environment
• Ability to interact in a positive and professional manner with Guests and co-workers
• Willingness to learn all areas of restaurant operations & work multiple stations
• Handle product preparation
• Kneel and follow proper lifting procedures
• Consistently stand during serving customers or at the register

Popeyes is an equal opportunity employer that makes employment decisions based on skills and experience and we encourage all qualified applicants to apply.

Popeyes® is not like most fast-food chains. With freshly prepared food and a recipe that’s remained unchanged for nearly 50 years, Popeyes® restaurants are deeply proud of their food and their heritage and they want to share that pride with you!

Find out how you can continue the Louisiana tradition of cooking for guests and serving each other with love, by joining a Popeyes® restaurant team near you.

Overview

Working Solutions’ insurance verification contract supports different insurance providers. Contractors working in this program will call back customers after they have submitted an online form to verify their information, assess their needs, and connect them with the right insurance agent.

This is a remote independent contractor role.

Schedule :

• Flexible schedule opportunities
• Contractors schedule available hours Monday-Friday 8am-6pm CT and Saturday 8am-3pm CT.
• Limited hours available after 6pm CT Monday-Saturday and Sunday. Client's full hours of operation are Monday-Friday 6am-11pm CT, Saturday 8am-7pm CT, and Sunday 11am-4pm CT.

Compensation :

• Independent Contractors will earn $0.25 per handle minute and are guaranteed a minimum of 37 minutes for each hour if logged in and available for the full 60 minutes.
• High performing contractors can earn an equivalent of $14-15 per hour.
• Contractors are guaranteed a minimum of 37 minutes for each available hour.

Required Skills

• Customer service experience and demonstrated ability to deliver high-quality customer service over the phone
• Empathetic with the ability to build rapport with customers while assisting them through the sales process
• Friendly tone and professional demeanor
• Self-motivated and resourceful
• Tech-savvy and avid computer user
• Please note, we cannot accept licensed insurance agents for this opportunity due to potential conflict of interest

Technology & Equipment Requirements :

• Personal computer (no tablet)
• Broadband internet connection, at least 10 Mbps download and 3 Mbps upload speeds
• Wired internet connection (no wi-fi)
• Windows 10 or Windows 11 operating system
• No VPN; comuputers may not connect to internet services through a private VPN during Working Solutiosn working time. Examples : NordVPN, McAfee VPN, etc.
• Valid antivirus software installed, running and up to date
• Wired USB headset with microphone

Work Environment Requirements :

• Quiet, uninterrupted space
• Organized desk area

Important Information

At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our WooHoo! Crew, you’ll have access to

As a customer service or floor / store associate, you will be responsible for working closely with customers to determine their needs, answer their questions about your products and recommend the right solutions.

You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction.Ensure high levels of customer satisfaction through excellent service Assess customers' needs and provide assistance and information on product features Welcome customers to the store and answer their queries Go the extra mile Maintain in-stock and presentable condition assigned areas Actively seek out customers in store Remain knowledgeable on products offered and discuss available options Team up with co-workers to ensure proper customer service Build productive trust relationships with customers

Add Job Posting Text

Customer Service Specialist

Are you looking to work with a company that is passionate about the hearing care industry? If yes, then look no further!

Customer Service Specialist primary goal is to build relationships with the Beltone Network through providing daily customer service functions.

Responsible for managing customer and patient issues in a timely and responsive manner.

Customer Service Specialist is dedicated to providing information that we learn through our daily activities to the rest of the organization.

It is our goal to improve the partnership internally as well as externally with the Network.

Highlights :

• To build and maintain dispenser relationships daily within a single point of contact environment.
• Keeping a 20 second answer speed on network phone calls, 100% entry of daily contacts in the Access database, and keeping the abandoned call rate under 2%.
• Assures Beltone’s knowledge of customer expectations are defined and met.
• Collaborates with Regional Sales Managers, Vice President of Sales, and Sales Directors to deliver expectations of customers and Beltone.
• Initiates new processes to improve effectiveness in meeting customers’ expectations and in operating efficiently as a team.
• Handle customer telephone calls, faxes, and cancellations.
• Provide timely, verbal and written communication to Hearing Care Practitioners regarding the status of orders, repairs, remakes, and other questions.
• Verifies information such as warranty status changes and Loss Stolen & Damage applications.
• Interact with manufacturing and other departments to maintain current on company policies.
• Utilize the Navision system to query reports to provide information to internal and external clients.
• Serve as an inside sales representative for promotions and special offers.

Minimum Qualifications

• High School Diploma
• To effectively handle multiple tasks.

Preferred Qualifications

• Experience with Excel, Word, Navision, Sales Force, call management systems, online ordering systems, and internet.
• Broad understanding of all aspects of a manufacturing and service organization.
• Ability to work independently and take initiative, anticipating and resolving problems

Join us!

Beltone hires those who are passionate about the hearing care industry and dedicated to making a difference. Join the Beltone Team today and see the unlimited possibilities.

LI-Beltone