Binny's Beverage Depot Jobs (2)

Job Details

Description

Binny’s Beverage Depot is growing, and we need to supplement our IT Team. We are looking for an IT Level 1 Help Desk Technician to provide first level, hands-on technical support for Binny's employees and systems.

The position will be based in the Lincolnwood Corporate Office. The employee’s primary responsibility will be coverage of help desk calls and tickets.

Training will be provided in the layout and operation of Point of Sale as well as Store System and Sales Order System, all of which are proprietary builds.

Examples of Assignments :

• Imaging and replacing of registers / satellite PCs
• Replacing other various computer components (battery backups, monitors, printers, etc.)
• Answering emergent level calls
• Triaging tickets using award winning software (FreshService)
• Problem-solving for customer service, handle a unique style of inquiries to challenge your problem-solving skillset
• Team-building assignments with other subsections of IT

Job Requirements

• Availability to work nights, weekends, holidays
• Good customer service skills and ability to professionally handle stressful situations
• Must be organized and able to handle multiple tasks simultaneously
• Some knowledge of PC hardware recommended
• Associates degree in an IT-related field or equivalent on-the-job experience
• Internal applicants must have 1 year of work experience with Binny's and have no outstanding disciplinary or performance related issues.

Pay range for this position is $19.00+ hourly based on experience and credentials.

Binny's offers a comprehensive benefits package including medical and dental insurance, a 401 (k) plan, educational reimbursement, PTO time, sick pay, paid holidays and an employee discount.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Job Details

Description

The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals.

They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security.

Major Duties and Responsibilities :

• Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs
• Observe staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experience
• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and / or complicated sales, demonstrating organizational skills
• Conducts new employee orientations, trains and coaches Store Associates
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance
• Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales
• Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members
• Provides direction, support, and ongoing feedback of overall performance to staff members
• Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled
• Ensures company standards are met for store and associate appearance
• Assists with planning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed
• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate
• Willingness to participate in continued education, including product knowledge and professional development
• Assists management team with inventory management
• Performs all duties of a store associate while functioning as a Customer Service Manager
• Performs all duties as directed by managers

Qualifications

• Must be 21 years of age
• 1-2 years retail management experience. Demonstrates supervisory and training / coaching skills
• Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required
• Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence
• Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
• Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type
• Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required
• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)
• Ability to count cash and make change accurately
• If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card
• Ability to repeatedly lift 40-50 pounds
• Ability to stand and / or walk for extended periods of time
• Ability to follow directions and complete assignments
• Perform all duties as assigned by supervisors
• Ability to repeatedly walk up and down stairs
• Ability to work in cold areas

The hourly pay range for this position is $19.00-$22.00

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications