Role : Customer Service II

Location : Abbott Park, IL - 60064-3537

Duration : 03+ Months on W2

Shift Timings : 10 am to 7 pm

100% Onsite role for at least 1 and half months and later there may be some opportunity to work from home for 2 days per week.

Skills Looking For :

Inbound and Outbound call and chat support

Deal with HR-related topics : promotions, job changes, transfers, vacations, etc.

Ensure that the information in the system of record is correct.

Bilingual speakers preferred (French or Spanish) and have an HR Customer service background.

Work in a ticketing system called Zen desk.

Chat volume is usually high

Calls : 15 to 20 calls per day and it can take between 5 min to 12 minutes approx.

Strong Customer Service HR-related background is required.

Analytical thinking; a lot of analytical thinking is required - there are different directions than the average call could come and you could get the same request phrased 10 different ways.

Prefer somebody more with the empathetic customer side, the customer service side of the experience.

Day to Day : Prioritize the tickets that have come in and raise them accordingly based on urgency and your day schedule. Work on emails, chats, and calls.

Prioritization is the key.

This person will be assessed after 3 months on his performance : Quality reviews will be done, soft skills will be checked, and technical ability to troubleshoot issues and things that arise in the system on the work day.

If the candidate performs exceptionally well, their projects will be extended; a trial period for both Abbott and the candidate to check if it'

s a good fit for them as well.

Examples of Questions candidates may receive on calls or chats : Related to 401K, vacations.

Another example of a call is a retiree calling to check why he received a W2 when he has retired and not have worked for the past 6 years.

The candidate does the analysis and finds a solution and makes connections and then replies to the person saying that They cashed in some reserved stock units and that'

s why they got a W2 because there were earnings; they need somebody who's able to make that connection.

Also get questions from third-party verifiers : somebody applying for a mortgage and their employment needs to be verified.

There is extensive knowledge, and article base within Zen desk within the ticketing system; need somebody who's able to pick up on a keyword plug that in, do a search, read the article, provide the guidance, and then route that request, communicate that request to the right group.

Education and Experience :

Bachelor's degree preferred

Open to Associates degree as well.

Open to considering candidates without a degree if they have extensive Customer Service experience.

Top Skills :

Customer service background in HR : have dealt with both positive and negative interactions.

Analytical skills

Ability to navigate through several software platforms at a time (Chats and calls)

A Customer Service employee at Popeyes provides prompt and friendly service to Guests in a way that will exceed their expectations and ensure satisfaction.

This role is critical to our brand, as it is the first face that our Guests see. Excellent communication skills are paramount to helping us continue to delight our Guests and provide them with an outstanding experience.

Essential Duties and Responsibilities

• Greets Guests with a smile while receiving orders and processing payments
• Prepare and package food and drink products
• Upsell and cross-sell when appropriate
• Process returns and refunds, and resolve customer complaints
• Unload and stock inventory items as needed
• Act with integrity and honesty, and promotes the culture of Popeyes

Qualifications and skills

• Must be at least sixteen (18) years of age
• Comfortable working in a fast-paced environment
• Ability to interact in a positive and professional manner with Guests and co-workers
• Willingness to learn all areas of restaurant operations & work multiple stations
• Handle product preparation
• Kneel and follow proper lifting procedures
• Consistently stand during serving customers or at the register

Popeyes is an equal opportunity employer that makes employment decisions based on skills and experience and we encourage all qualified applicants to apply.

Popeyes® is not like most fast-food chains. With freshly prepared food and a recipe that’s remained unchanged for nearly 50 years, Popeyes® restaurants are deeply proud of their food and their heritage and they want to share that pride with you!

Find out how you can continue the Louisiana tradition of cooking for guests and serving each other with love, by joining a Popeyes® restaurant team near you.

Overview

Working Solutions’ insurance verification contract supports different insurance providers. Contractors working in this program will call back customers after they have submitted an online form to verify their information, assess their needs, and connect them with the right insurance agent.

This is a remote independent contractor role.

Schedule :

• Flexible schedule opportunities
• Contractors schedule available hours Monday-Friday 8am-6pm CT and Saturday 8am-3pm CT.
• Limited hours available after 6pm CT Monday-Saturday and Sunday. Client's full hours of operation are Monday-Friday 6am-11pm CT, Saturday 8am-7pm CT, and Sunday 11am-4pm CT.

Compensation :

• Independent Contractors will earn $0.25 per handle minute and are guaranteed a minimum of 37 minutes for each hour if logged in and available for the full 60 minutes.
• High performing contractors can earn an equivalent of $14-15 per hour.
• Contractors are guaranteed a minimum of 37 minutes for each available hour.

Required Skills

• Customer service experience and demonstrated ability to deliver high-quality customer service over the phone
• Empathetic with the ability to build rapport with customers while assisting them through the sales process
• Friendly tone and professional demeanor
• Self-motivated and resourceful
• Tech-savvy and avid computer user
• Please note, we cannot accept licensed insurance agents for this opportunity due to potential conflict of interest

Technology & Equipment Requirements :

• Personal computer (no tablet)
• Broadband internet connection, at least 10 Mbps download and 3 Mbps upload speeds
• Wired internet connection (no wi-fi)
• Windows 10 or Windows 11 operating system
• No VPN; comuputers may not connect to internet services through a private VPN during Working Solutiosn working time. Examples : NordVPN, McAfee VPN, etc.
• Valid antivirus software installed, running and up to date
• Wired USB headset with microphone

Work Environment Requirements :

• Quiet, uninterrupted space
• Organized desk area

Important Information

At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our WooHoo! Crew, you’ll have access to

As a customer service or floor / store associate, you will be responsible for working closely with customers to determine their needs, answer their questions about your products and recommend the right solutions.

You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction.Ensure high levels of customer satisfaction through excellent service Assess customers' needs and provide assistance and information on product features Welcome customers to the store and answer their queries Go the extra mile Maintain in-stock and presentable condition assigned areas Actively seek out customers in store Remain knowledgeable on products offered and discuss available options Team up with co-workers to ensure proper customer service Build productive trust relationships with customers

Add Job Posting Text

Customer Service Specialist

Are you looking to work with a company that is passionate about the hearing care industry? If yes, then look no further!

Customer Service Specialist primary goal is to build relationships with the Beltone Network through providing daily customer service functions.

Responsible for managing customer and patient issues in a timely and responsive manner.

Customer Service Specialist is dedicated to providing information that we learn through our daily activities to the rest of the organization.

It is our goal to improve the partnership internally as well as externally with the Network.

Highlights :

• To build and maintain dispenser relationships daily within a single point of contact environment.
• Keeping a 20 second answer speed on network phone calls, 100% entry of daily contacts in the Access database, and keeping the abandoned call rate under 2%.
• Assures Beltone’s knowledge of customer expectations are defined and met.
• Collaborates with Regional Sales Managers, Vice President of Sales, and Sales Directors to deliver expectations of customers and Beltone.
• Initiates new processes to improve effectiveness in meeting customers’ expectations and in operating efficiently as a team.
• Handle customer telephone calls, faxes, and cancellations.
• Provide timely, verbal and written communication to Hearing Care Practitioners regarding the status of orders, repairs, remakes, and other questions.
• Verifies information such as warranty status changes and Loss Stolen & Damage applications.
• Interact with manufacturing and other departments to maintain current on company policies.
• Utilize the Navision system to query reports to provide information to internal and external clients.
• Serve as an inside sales representative for promotions and special offers.

Minimum Qualifications

• High School Diploma
• To effectively handle multiple tasks.

Preferred Qualifications

• Experience with Excel, Word, Navision, Sales Force, call management systems, online ordering systems, and internet.
• Broad understanding of all aspects of a manufacturing and service organization.
• Ability to work independently and take initiative, anticipating and resolving problems

Join us!

Beltone hires those who are passionate about the hearing care industry and dedicated to making a difference. Join the Beltone Team today and see the unlimited possibilities.

LI-Beltone