Logistics Analyst
This is Jahera and I'm a recruiter at Intellectt, Inc. Please find the job description and reach out to me with an updated copy of your resume.
You can send it to [email protected] or call me at +1(732) 276-1791
Role : Compliance / Logistics Analyst - A
Location : North Chicago, IL - 60064
Duration : 11 Months on W2
Shift Timings : 8 : 30 AM to 5 : 00 PM
Responsibilities :
- Support internal customers in coordinating inbound and outbound shipments.
- Ensure compliance with U.S. Import & Export Regulations through proper documentation and record keeping.
- Create Pro Forma Invoices and classify commodities according to HTS and / or Schedule B.
- Maintain updated FDA and other agency data.
- File Shipper's Export Declarations.
- Manage the inbound / outbound shipment log and filing system.
- Track shipments and follow up on any issues or delays.
- Provide logistics coordinating and assistance.
- Conduct compliance and audit activities.
- Audit customs brokerage invoices.
- Create and audit Standard Operating Procedures (SOPs).
Skills Required :
- Proficiency in Excel, including pivot tables, VLOOKUPs, tables, and charts.
- Experience in customs support and logistics.
- Strong analytical skills to manipulate and present data effectively.
- Knowledge of the shipment process or previous experience in a similar environment.
Education and Experience :
- Bachelor's degree preferred with at least 1 year of relevant experience.
- Alternatively, open to candidates with an Associate's degree and 5 years of import / export experience or financial / quality audit experience.
Customer Service
Role : Customer Service II
Location : Abbott Park, IL - 60064-3537
Duration : 03+ Months on W2
Shift Timings : 10 am to 7 pm
100% Onsite role for at least 1 and half months and later there may be some opportunity to work from home for 2 days per week.
Skills Looking For :
Inbound and Outbound call and chat support
Deal with HR-related topics : promotions, job changes, transfers, vacations, etc.
Ensure that the information in the system of record is correct.
Bilingual speakers preferred (French or Spanish) and have an HR Customer service background.
Work in a ticketing system called Zen desk.
Chat volume is usually high
Calls : 15 to 20 calls per day and it can take between 5 min to 12 minutes approx.
Strong Customer Service HR-related background is required.
Analytical thinking; a lot of analytical thinking is required - there are different directions than the average call could come and you could get the same request phrased 10 different ways.
Prefer somebody more with the empathetic customer side, the customer service side of the experience.
Day to Day : Prioritize the tickets that have come in and raise them accordingly based on urgency and your day schedule. Work on emails, chats, and calls.
Prioritization is the key.
This person will be assessed after 3 months on his performance : Quality reviews will be done, soft skills will be checked, and technical ability to troubleshoot issues and things that arise in the system on the work day.
If the candidate performs exceptionally well, their projects will be extended; a trial period for both Abbott and the candidate to check if it'
s a good fit for them as well.
Examples of Questions candidates may receive on calls or chats : Related to 401K, vacations.
Another example of a call is a retiree calling to check why he received a W2 when he has retired and not have worked for the past 6 years.
The candidate does the analysis and finds a solution and makes connections and then replies to the person saying that They cashed in some reserved stock units and that'
s why they got a W2 because there were earnings; they need somebody who's able to make that connection.
Also get questions from third-party verifiers : somebody applying for a mortgage and their employment needs to be verified.
There is extensive knowledge, and article base within Zen desk within the ticketing system; need somebody who's able to pick up on a keyword plug that in, do a search, read the article, provide the guidance, and then route that request, communicate that request to the right group.
Education and Experience :
Bachelor's degree preferred
Open to Associates degree as well.
Open to considering candidates without a degree if they have extensive Customer Service experience.
Top Skills :
Customer service background in HR : have dealt with both positive and negative interactions.
Analytical skills
Ability to navigate through several software platforms at a time (Chats and calls)