SUMMARY OF POSITION :

The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues.

Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

ESSENTIAL JOB FUNCTIONS :

1. Answers incoming calls.

2. Assists existing commercial and residential customers in resolving issues.

3. Provides service quotes for new customers.

4. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.

Communicates concise and accurate information.

5. Provides customer retention by providing high level customer service and offering alternatives to cancellation request.

6. Averages answering approximately 100 inbound calls per day .

7. Averages answering calls in fewer than 12 seconds.

8. Establishes understanding of customer needs, issues, and requests.

9. Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)

10. Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.

11. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.

12. Supports other service lines when required.

13. Uses Tower system to gather information, provides information, and / or update customer records.

14. Completes cross training with other departments to include Operations, Sales, and Billing.

15. Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.

OTHER JOB RESPONSIBILITIES :

• Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
• Any additional job duties that may be assigned by the Supervisor.

WORK ENVIRONMENT : Normal setting for this job is : office setting.

Join our team as a Customer Service Event Representative and be part of a dynamic and fast-paced team that makes a real impact in the communities we serve.

With a focus on community fundraising, you will have the chance to work on-site at events, representing our clients and delivering exceptional customer service.

Responsibilities : Representing our clients with professionalism and answering customer questions in person at events Providing outstanding service by effectively responding to all questions and queries Attending daily meetings and workshops to stay up-to-date on new services and programs Performing other tasks as assigned by the management team Requirements : Authorization to work in the United States High School Diploma or equivalent Full-time availability to work on-site Quick learner with effective communication skills Experience in customer service, fundraising, hospitality, or public relations is an asset, but not required We offer : Full paid training Competitive compensation Personal and professional development opportunities A positive and fun team environment Opportunities for growth and advancement Powered by JazzHR

Family Dollar

CUSTOMER SERVICE REPRESENTATIVE

3132 WASHINGTON RD

East Point

Georgia

Job Description

Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

General Summary

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers.

Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.

Principle Duties and Responsibilities :

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements :

Education : Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience : Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements : Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height;

must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.

Availability : Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

Skills and Competencies : Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving / Decision Making, Job Knowledge and Relationship Management.

Auto Req ID

214714BR

Zip / Postal Code : 30344

30344

Division

STORE

Process Level / Store #

30654

CUSTOMER SERVICE REPRESENTATIVE Family Dollar

Company Name : Kroger Logistics

Position Type : Employee

FLSA Status : Non-Exempt

Position Summary

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger's driving standards.

Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

• Provide excellent customer service while delivering orders to the customer
• Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers
• Ensure a high degree of professionalism and personal presentation when interacting with customers
• Drive a company vehicle safely and in accordance to Kroger's driving standards
• Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur
• Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards
• Control and maintain an accurate record of customer deliveries
• Assist fellow drivers that may encounter difficulties while out delivering
• Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations
• Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor
• Complete pre-inspections check of company vehicle before use and report any defects to supervisor
• Operate company provided technology devices for mapping and customer interaction
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Position Qualifications

• Valid driver's license
• Excellent communication and customer service skills
• Must have a good driving record
• Ability to operate a delivery van and handheld tablet device
• Must be able to lift up to 50 lbs. with or without reasonable accommodation
• Must be at least 21 years old
• Must annually pass a DOT regulated medical exam

Desired Previous Experience / Education

• High School Diploma or GED
• May require chauffer's license in some states
• Any customer service experience
• Any delivery driver experience

Education Level :

At Social Status Solutions, we specialize in taking our clients' product inquiries and turning them into profitable accounts.

This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development.

Our entry-level Customer Service Representatives continue to be the point of contact for our customer accounts. They initiate, maintain, and sustain relationships with each of our customers to bolster ROI and revenue.

Internally, we focus on the growth and development of our Customer Service Representatives. Since the growth we have seen over the last few months, we are seeking someone who can start with us at entry-level, but is invested in the long-term benefits of organic growth with a company.

If you have a student mentality, drive to grow from the entry-level, and are passionate about working with others, this job is for you! Entry-Level Customer Service Representative Responsibilities : Execute engagement strategy, connect with potential customer accounts and educate them on their product inquiry and the added benefits of services Be a product expert to provide consistent and straightforward customer service Negotiate inquiries with precision, while overturning any additional customer objections Participate and engage in ongoing in-house training and development with other entry-level Customer Service and Sales Representatives Eagerly assist in additional professional tasks and enthusiastically accept challenges What We Are Looking For In Our Next Entry-Level Customer Service Representative : A High School Diploma or equivalent is required 1-2 years of experience in customer service, sales, retail, or related field is highly encouraged Exemplary communication skills and negotiation tactics Impeccable time management skills and the ability to adapt to many situations Discipline to self-dedication to constant learning and improvement The ability to thrive in a fast-paced environment Approachable, friendly, and positive demeanor while working with entry-level Customer Service and Sales Representatives and customers #LI-Onsite Powered by JazzHR