Cart Delivery Driver
SUMMARY OF POSITION :
Safely drives a truck to deliver and pick up the waste containers used by the public in accordance with Decision Driving principles within the prescribed time.
OTHER JOB RESPONSIBILITIES :
- Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
- Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.
- Any additional job duties that may be assigned by the Supervisor.
QUALIFICATIONS :
- Must have a valid driver's license for the state in which the position works. Requires a clean driving record.
- At least 3 years of previous experience operating a motor vehicle
- Must be at least 21 years of age or older
- Understand refuse collection policies, procedures, guidelines and practices.
- Hear in the normal audio range with or without correction; See in the normal visual range with or without correction
- Exhibit normal range of body motion
- Understand and carry out oral and written instructions;
- Maintain written records and service responses.
- Must be able to speak and read English well enough to communicate with customers, co-workers, dispatch and super visors, understand highway and traffic signals, and be able to make legible entries on paperwork.
Special Considerations / Physical Work Requirements :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Ability to perform pushing, pulling, bending, lifting of up to 75 pounds throughout the shift with or without reasonable accommodations.
As well as climb into and out of a truck repeatedly.
WORK ENVIRONMENT :
Works in a variety of environment conditions, including wide temperature and weather variations including heat, cold, snow, rain, wind;
noise and vibrations, fumes, odors and dust
Customer Service Representative
SUMMARY OF POSITION :
The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues.
Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.
ESSENTIAL JOB FUNCTIONS :
1. Answers incoming calls.
2. Assists existing commercial and residential customers in resolving issues.
3. Provides service quotes for new customers.
4. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
Communicates concise and accurate information.
5. Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
6. Averages answering approximately 100 inbound calls per day .
7. Averages answering calls in fewer than 12 seconds.
8. Establishes understanding of customer needs, issues, and requests.
9. Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
10. Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
11. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
12. Supports other service lines when required.
13. Uses Tower system to gather information, provides information, and / or update customer records.
14. Completes cross training with other departments to include Operations, Sales, and Billing.
15. Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.
OTHER JOB RESPONSIBILITIES :
- Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
- Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
- Any additional job duties that may be assigned by the Supervisor.
WORK ENVIRONMENT : Normal setting for this job is : office setting.
Welder
SUMMARY OF POSITION
The welder performs repairs and maintenance to equipment parts, vehicles and roll-off containers. Paints repaired and / or new containers.
RESPONSIBILITIES
1. Performs repairs and maintenance on front and rear load, and roll-off containers. Cuts / welds repairs to vehicle floors, bodies, packing blades, rails, fabrication.
2. Welds steel and aluminum components using MIG gun and arc welding equipment.
3. Bends steel components using a break ad shear.
4. Cuts steel using a plasma cutter or torch.
5. Fabricates steel components on trucks and containers.
6. Installs lids and wheels on containers.
7. Paints repaired and / or new containers.
8. Sweeps up the container shop welding debris, grease, working environment, takes out the garbage and ensure that the shop is keep clean and safe on a daily basis.
9. Follows all safety policies and procedures.
10. Completes required paperwork.
11. Performs other job-related duties as assigned.
Essential Functions- The statements above are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Working Conditions
- Inside facility, outside environment exposed to weather and vibrations from trucks and maintenance facility. Occasional exposure to extreme weather conditions.