Customer Service Representative Fueler / Washer ( Job Number : 2311684 )

What’s the Job?

Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler / Washer at Penske, you’ll do exactly that.

You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske the person greeting our customers when they arrive and the one sending them off with a smile.

Why join Penske as a Customer Service Representative, you ask? It’s simple. Maybe you’ve always had an interest in vehicle maintenance but haven’t had the chance to pursue it.

This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes.

We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician.

And you’ll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity.

It’s about going above and beyond for our customers the way Penske goes above and beyond for you. It’s about building meaningful relationships.

It’s about keeping our customers moving forward.

Main Responsibilities :

Greeting our customers and making sure they have a great experience as you fuel and wash vehicles

Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done

Helping make sure our facilities are clean, safe environments for our customers and associates

Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs

Completing other projects and tasks as assigned by supervisor

Why is Penske for you?

We take pride in offering a competitive wage and great benefits.

This position, at this location, offers shift differentials that will vary based on second shift (starting after 11am) or third shift (starting after 9pm) and weekend work.

This position, at this location, also offers individuals who hold a current and valid CDL will be eligible for a $2.00 / hr rate.

Penske offers ongoing skills training for to our maintenance associates, so you can grow your career!

General Requirements :

High school diploma, equivalent, or prior work experience preferred

Valid driver’s license required

Excellent customer service and communication skills

The ability to work well as part of a team

The ability and willingness to work outside

Basic mechanical ability and tool usage (preferred)

Basic computer skills

Regular, predictable, full attendance is an essential function of the job

Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required.

This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required.

Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.

Physical Requirements :

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate will be required to remember and understand certain instructions, guidelines or other information. The associate must be able to see and verbally communicate.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.

The associate must be able to regularly lift and / or move up to 50lbs / 23kg and occasionally lift and / or move up to 100lbs / 45kg.

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives.

We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

The Customer Service Representative will be thoroughly familiar with the company’s line of insurance products and coverage options.

They will support HPOne’s Brokerage or MAQ teams with pre and post-sale activities such as new prospect qualification, Health Risk Assessments, and Retention calls.

The CSR will adhere to established call scripting, procedures, and workflows.

Duties / Responsibilities :

• Adhere to established call scripting, procedures, and workflows
• Answer general questions about carrier’s plans and benefits
• Assist callers in the Medicare qualification process and ensure that all required information is accurate and compliant
• Build sustainable relationships of trust through open interactive communication
• Handle customer complaints in a professional manner and transfer to a member of management within the appropriate department
• Make outbound dials to consumers, transfer to a licensed agent of record as needed
• Manage high volume of incoming calls
• Meet established production goals and daily, weekly, and monthly performance metrics
• Understand and adhere to all company, carrier and / or CMS related policies and procedures
• Perform other related job duties as assigned

Required Skills / Abilities :

• High School diploma or equivalent
• Ability to navigate technology and phone systems, and follow a specific call-flow
• Customer service orientation and ability to adapt / respond to different personalities
• Excellent communication and listening skills
• Must be detail-oriented, motivated self-starter, with excellent time management, organization, and computer skills

Preferred Skills / Abilities :

• Able to work a flexible schedule including evenings and weekends
• Bilingual
• Familiarity with CRM systems and practices
• Licensed to sell
• MS Excel basic skills
• Previous call center experience
• Previous training and experience in or related to healthcare insurance

Physical Requirements :

• Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
• Able to wear headset for duration of shift

Our centers are consistent with CDC guidelines and align with local government orders pertaining to all Company physical locations in relation to COVID-19.

We are seeking to fill our customer service position and looking for a candidate who is positive, and passionate about customer service.

Candidates should be comfortable interacting with potential customers and existing customers, solution- oriented, and have the ability to work with a wide variety of individuals, and willing to learn all facets of a company in order to ensure the success of their projects within the overall mission.

As an entry-level customer service position, no direct experience is required; however, having a customer-focused attitude, familiarity with marketing and sales basics, and / or a desire for leadership will formulate the foundation of a great candidate.

Role Responsibilities :

• Become well versed in product knowledge and customer services provided while maintaining a good working knowledge of the competition on a face- to-face basis.
• Create and conduct presentations to customers and potential clients.
• Assist with product launches, test markets, and territory identification.
• Communicate daily with team members on progress in the campaign and game plan for solutions and continued success.

Benefits :

• Personal and professional development
• Paid training
• Bonuses
• Networking events
• Travel opportunities
• Experience :
• Comfortable with public speaking and presentation
• Quick learner
• Adaptable
• Organized
• Well-spoken
• Experience in leadership is a plus.

View All Jobs at GMC STAFFING

Customer Service - Remote

Human Resource

New York (Remote)

Apply now

Refer a Friend

Job Description

We are hiring immediately for Virtual Customer Service jobs USA. As a Remote Customer Service Representative, you will take customer calls, process orders, and provide issue resolution.

Requirements

• Strong computer skills
• Strong customer service and problem resolution skills required to be successful in role
• Must have high speed internet internet speed test required
• Ability to multitask and navigate through multiple windows and screens
• Must have a quiet place to work with no distractions

What's in this for you?

• Weekly pay at $15.00 / hr.
• Competitive benefits with options such as medical, dental, vision, and 401(k)
• Generous Referral Bonuses
• We have openings on 2nd shift!

If you can commit to this and meet the requirements click apply for immediate consideration for these Remote Customer Service jobs in the Locust Grove, GA area!

Equal Opportunity Employer / Veterans / Disabled

The Company will consider qualified applicants with arrest and conviction records

Powered by Webbtree

Essential Job Functions :

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.

Physical Demands :

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time;

reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers .

The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

Education & Credentials :

High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is representative as the customers we serve.

We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

Disclaimer : The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job.

Actual duties and responsibilities will vary.