We are looking for motivated Customer Service Representatives to join our expanding team. In this role, you will have the opportunity to assist customers with their inquiries, assist with client matters, and handle multiple tasks simultaneously.

The ideal candidate is a team player who can work well in a fast-paced environment and has strong communication skills. Key responsibilities include : Delivering an exceptional customer experience that improves loyalty and strengthens the company's brand Providing the public with brand knowledge and information Working collaboratively with team members across the organization Performing other tasks as assigned To qualify, you must : Be friendly and ready to work as part of a customer-focused team Be willing to learn Be 18 years+ Experience in customer service, hospitality, retail, or management is a plus but not required Be willing to travel, as this is an on-site, not remote position Our company offers : Competitive pay and flexible work schedule, full-time positions are available Accelerated advancement opportunities Comprehensive, full-paid training A positive team culture Opportunities for community involvement Powered by JazzHR

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives.

We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

The Customer Service Representative will be thoroughly familiar with the company’s line of insurance products and coverage options.

They will support HPOne’s Brokerage or MAQ teams with pre and post-sale activities such as new prospect qualification, Health Risk Assessments, and Retention calls.

The CSR will adhere to established call scripting, procedures, and workflows.

Duties / Responsibilities :

• Adhere to established call scripting, procedures, and workflows
• Answer general questions about carrier’s plans and benefits
• Assist callers in the Medicare qualification process and ensure that all required information is accurate and compliant
• Build sustainable relationships of trust through open interactive communication
• Handle customer complaints in a professional manner and transfer to a member of management within the appropriate department
• Make outbound dials to consumers, transfer to a licensed agent of record as needed
• Manage high volume of incoming calls
• Meet established production goals and daily, weekly, and monthly performance metrics
• Understand and adhere to all company, carrier and / or CMS related policies and procedures
• Perform other related job duties as assigned

Required Skills / Abilities :

• High School diploma or equivalent
• Ability to navigate technology and phone systems, and follow a specific call-flow
• Customer service orientation and ability to adapt / respond to different personalities
• Excellent communication and listening skills
• Must be detail-oriented, motivated self-starter, with excellent time management, organization, and computer skills

Preferred Skills / Abilities :

• Able to work a flexible schedule including evenings and weekends
• Bilingual
• Familiarity with CRM systems and practices
• Licensed to sell
• MS Excel basic skills
• Previous call center experience
• Previous training and experience in or related to healthcare insurance

Physical Requirements :

• Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
• Able to wear headset for duration of shift

Our centers are consistent with CDC guidelines and align with local government orders pertaining to all Company physical locations in relation to COVID-19.

We are seeking to fill our customer service position and looking for a candidate who is positive, and passionate about customer service.

Candidates should be comfortable interacting with potential customers and existing customers, solution- oriented, and have the ability to work with a wide variety of individuals, and willing to learn all facets of a company in order to ensure the success of their projects within the overall mission.

As an entry-level customer service position, no direct experience is required; however, having a customer-focused attitude, familiarity with marketing and sales basics, and / or a desire for leadership will formulate the foundation of a great candidate.

Role Responsibilities :

• Become well versed in product knowledge and customer services provided while maintaining a good working knowledge of the competition on a face- to-face basis.
• Create and conduct presentations to customers and potential clients.
• Assist with product launches, test markets, and territory identification.
• Communicate daily with team members on progress in the campaign and game plan for solutions and continued success.

Benefits :

• Personal and professional development
• Paid training
• Bonuses
• Networking events
• Travel opportunities
• Experience :
• Comfortable with public speaking and presentation
• Quick learner
• Adaptable
• Organized
• Well-spoken
• Experience in leadership is a plus.

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Customer Service - Remote

Human Resource

New York (Remote)

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Job Description

We are hiring immediately for Virtual Customer Service jobs USA. As a Remote Customer Service Representative, you will take customer calls, process orders, and provide issue resolution.

Requirements

• Strong computer skills
• Strong customer service and problem resolution skills required to be successful in role
• Must have high speed internet internet speed test required
• Ability to multitask and navigate through multiple windows and screens
• Must have a quiet place to work with no distractions

What's in this for you?

• Weekly pay at $15.00 / hr.
• Competitive benefits with options such as medical, dental, vision, and 401(k)
• Generous Referral Bonuses
• We have openings on 2nd shift!

If you can commit to this and meet the requirements click apply for immediate consideration for these Remote Customer Service jobs in the Locust Grove, GA area!

Equal Opportunity Employer / Veterans / Disabled

The Company will consider qualified applicants with arrest and conviction records

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Essential Job Functions :

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.

Physical Demands :

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time;

reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers .

The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

Education & Credentials :

High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is representative as the customers we serve.

We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

Disclaimer : The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job.

Actual duties and responsibilities will vary.