Summary

The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions.

The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day.

Principal Duties :

Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner.

Utilize the GREAT customer service and customer recovery model to ensure customer engagement.

• Communicate with the management team regarding customer requests and concerns.
• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines.

Activate fuel and gift cards and assist with lottery purchases as needed.

• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and / or alcohol.
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
• Prepare all made to order food and / or beverages according to recipe or customer specifications.
• Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
• Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications.
• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
• Complete other tasks as assigned by store management.

Essential Functions :

• Ability to work well individually as well as in a team environment
• Good communication skills
• Excellent customer service skills
• Ability to learn FSRA process and procedures and demonstrate on a daily basis
• Ability to work overtime as needed
• Ability to multi-task in fast paced environment
• Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures
• Must be able to perform the following physical behaviors repetitively throughout a shift : standing, walking, handling, reaching horizontally and grasping firmly
• Must be able to perform the following physical behaviors frequently throughout a shift : reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
• Must be able to lift and carry up to 35 lbs
• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
• Must be at least 16 years old
• Must have reliable transportation
• Must wear slip resistant shoes at all times
• Must be able to tolerate exposure to cleaning products

Basic Qualifications :

• Pursuit of or high school diploma or equivalent, preferred
• Prior food service and / or customer service experience preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law.

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives.

We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

The Customer Service Representative will be thoroughly familiar with the company’s line of insurance products and coverage options.

They will support HPOne’s Brokerage or MAQ teams with pre and post-sale activities such as new prospect qualification, Health Risk Assessments, and Retention calls.

The CSR will adhere to established call scripting, procedures, and workflows.

Duties / Responsibilities :

• Adhere to established call scripting, procedures, and workflows
• Answer general questions about carrier’s plans and benefits
• Assist callers in the Medicare qualification process and ensure that all required information is accurate and compliant
• Build sustainable relationships of trust through open interactive communication
• Handle customer complaints in a professional manner and transfer to a member of management within the appropriate department
• Make outbound dials to consumers, transfer to a licensed agent of record as needed
• Manage high volume of incoming calls
• Meet established production goals and daily, weekly, and monthly performance metrics
• Understand and adhere to all company, carrier and / or CMS related policies and procedures
• Perform other related job duties as assigned

Required Skills / Abilities :

• High School diploma or equivalent
• Ability to navigate technology and phone systems, and follow a specific call-flow
• Customer service orientation and ability to adapt / respond to different personalities
• Excellent communication and listening skills
• Must be detail-oriented, motivated self-starter, with excellent time management, organization, and computer skills

Preferred Skills / Abilities :

• Able to work a flexible schedule including evenings and weekends
• Bilingual
• Familiarity with CRM systems and practices
• Licensed to sell
• MS Excel basic skills
• Previous call center experience
• Previous training and experience in or related to healthcare insurance

Physical Requirements :

• Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
• Able to wear headset for duration of shift

Our centers are consistent with CDC guidelines and align with local government orders pertaining to all Company physical locations in relation to COVID-19.

We are seeking to fill our customer service position and looking for a candidate who is positive, and passionate about customer service.

Candidates should be comfortable interacting with potential customers and existing customers, solution- oriented, and have the ability to work with a wide variety of individuals, and willing to learn all facets of a company in order to ensure the success of their projects within the overall mission.

As an entry-level customer service position, no direct experience is required; however, having a customer-focused attitude, familiarity with marketing and sales basics, and / or a desire for leadership will formulate the foundation of a great candidate.

Role Responsibilities :

• Become well versed in product knowledge and customer services provided while maintaining a good working knowledge of the competition on a face- to-face basis.
• Create and conduct presentations to customers and potential clients.
• Assist with product launches, test markets, and territory identification.
• Communicate daily with team members on progress in the campaign and game plan for solutions and continued success.

Benefits :

• Personal and professional development
• Paid training
• Bonuses
• Networking events
• Travel opportunities
• Experience :
• Comfortable with public speaking and presentation
• Quick learner
• Adaptable
• Organized
• Well-spoken
• Experience in leadership is a plus.

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Customer Service - Remote

Human Resource

New York (Remote)

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Job Description

We are hiring immediately for Virtual Customer Service jobs USA. As a Remote Customer Service Representative, you will take customer calls, process orders, and provide issue resolution.

Requirements

• Strong computer skills
• Strong customer service and problem resolution skills required to be successful in role
• Must have high speed internet internet speed test required
• Ability to multitask and navigate through multiple windows and screens
• Must have a quiet place to work with no distractions

What's in this for you?

• Weekly pay at $15.00 / hr.
• Competitive benefits with options such as medical, dental, vision, and 401(k)
• Generous Referral Bonuses
• We have openings on 2nd shift!

If you can commit to this and meet the requirements click apply for immediate consideration for these Remote Customer Service jobs in the Locust Grove, GA area!

Equal Opportunity Employer / Veterans / Disabled

The Company will consider qualified applicants with arrest and conviction records

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Essential Job Functions :

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.

Physical Demands :

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time;

reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers .

The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

Education & Credentials :

High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is representative as the customers we serve.

We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

Disclaimer : The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job.

Actual duties and responsibilities will vary.