Bilingual Customer Service Representative

This position is a bilingual hourly part-time position.

Shift : Friday Tuesday 10 : 00 AM-5 : 00 PM (Days Off : Wednesday & Thursday)

Location : 2559 Consulate Dr. Orlando, FL 32819

Pay Rate : $14.50 per hour

Job Requirements :

• Minimum of 1 year of bilingual customer service experience
• Ability to organize and prioritize work
• Ability to be detail-oriented and be able to work independently
• Must possess a positive and professional attitude at all times
• Must have knowledge of Microsoft Excel and Microsoft Outlook
• Bilingual REQUIRED English / Spanish

Never a dull moment in this service-oriented position. Help our customers get their e-commerce deliveries. The ideal candidate will be enthusiastic, detail-oriented, and well-organized with excellent verbal and written communication skills.

Founded in 1986, LaserShip is now a super-regional provider of distribution services for premier e-commerce and product supply businesses that desire reduced transit times, greater flexibility, and the elimination of excess costs within their supply chain.

With 60 offices in 20 states, LaserShip's growth is phenomenal and ongoing.

LaserShip is a values-based, customer-oriented, high-growth and fast-paced organization composed of caring individuals and focused teams.

LaserShip, Inc. dba OnTrac Final Mile is an equal opportunity employer

About Conduent :

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description :

Bilingual Customer Service Representative

English / Spanish)

Hourly rate $17 per hour for 1

90 days.

You would be eligible to earn up to an additional $300 by meeting attendance metrics for 90 days.

What you get :

• Full-time Employment with Benefits day one including paid Holidays.
• Base pay of $15.50 after 90 days with opportunity to make up to $20.50 on incentive plan
• Paid Training
• SUNDAYs OFF
• Great Work Environment

Requirements :

• Must be at least 18 years of age or older.
• Must have a High School Diploma, or equivalent.
• Must be able to submit to a background check and drug test.
• Must be able to work an 8 hour shift between 7 am- 7 pm (last call) Mon- Fri and every Saturday 8 : 30 am - 5 pm (last call)

Summary :

As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem.

Must be willing to listen, learn, and resolve any customer inquiry.

What you will be doing :

• Respond to all tolling and / or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
• Identify customer needs to ensure the customer is provided complete and accurate information.
• Process required transactions via mainframe or web-based applications.
• Submit research requests in a concise yet accurate manner.
• Maintain a thorough knowledge of the company and client programs, policies, and technology.
• Communicate effectively in a warm and empathetic manner.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Provide support to other positions / operations in cases during heavy workloads or absences.

People who succeed in this role have :

• The ability to convey complex information in clear and concise terms to ensure customer understanding.
• Strong work ethic.
• Effective and accurate written and verbal communication skills.
• Effective problem-solving skills.
• Customer Service Experience.
• Can navigate multiple applications and research solutions with ease
• Love helping people and guiding them to the best solution for their issue
• Are excited by innovative technology
• Provide calm conflict resolution and problem solving for frustrated customers
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
• Can commit to 100% attendance for three to five weeks of paid training

Join a rapidly growing organization that can support your career goals

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives.

We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

The Customer Service Representative will be thoroughly familiar with the company's line of insurance products and coverage options.

They will support HPOne's Brokerage or MAQ teams with pre and post-sale activities such as new prospect qualification, Health Risk Assessments, and Retention calls.

The CSR will adhere to established call scripting, procedures, and workflows.

Duties / Responsibilities :

• Adhere to established call scripting, procedures, and workflows
• Answer general questions about carrier's plans and benefits
• Assist callers in the Medicare qualification process and ensure that all required information is accurate and compliant
• Build sustainable relationships of trust through open interactive communication
• Handle customer complaints in a professional manner and transfer to a member of management within the appropriate department
• Make outbound dials to consumers, transfer to a licensed agent of record as needed
• Manage high volume of incoming calls
• Meet established production goals and daily, weekly, and monthly performance metrics
• Understand and adhere to all company, carrier and / or CMS related policies and procedures
• Perform other related job duties as assigned

Required Skills / Abilities :

• High School diploma or equivalent
• Ability to navigate technology and phone systems, and follow a specific call-flow
• Customer service orientation and ability to adapt / respond to different personalities
• Excellent communication and listening skills
• Must be detail-oriented, motivated self-starter, with excellent time management, organization, and computer skills

Preferred Skills / Abilities :

• Able to work a flexible schedule including evenings and weekends
• Bilingual
• Familiarity with CRM systems and practices
• Licensed to sell
• MS Excel basic skills
• Previous call center experience
• Previous training and experience in or related to healthcare insurance

Physical Requirements :

• Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
• Able to wear headset for duration of shift

Our centers are consistent with CDC guidelines and align with local government orders pertaining to all Company physical locations in relation to COVID-19.

Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications.

HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law.

HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at [email protected]

We are seeking (In office) customer support representatives to assist our customers with their needs.

You will be responsible for resolving customer issues via telephone, email, and chat and recording all customer interactions in a CRM.

Our goal is to provide an excellent standard of service, and you can help us achieve that goal.

The ideal person we’re looking for will have excellent communication skills and an understanding the importance of customer relationships.

Although experience in customer service is a plus, it is not necessary. The perfect candidate will be trained on all aspects of the product and programs required to be successful.

FOR IMMEDIATE HIRE!

Company seeking full time workers 10am-7pm Monday-Friday.

• Must be a team player
• Must have a positive can-do attitude
• Must be punctual & RELIABLE
• Must be a fast learner with good communication skills.
• Must have experience, and be able to work with Microsoft.

Duties includes :

• Answering the telephone and attending to customers inquiries
• Providing administrative support to ensure efficient operation of the office
• Proven ability to juggle multiple tasks.

Immediate Opening for a Full Time Office Assistant / Customer Experience Coordinator

Turn your 2 years of office experience into an amazing opportunity with Merry Maids!

Company and Culture

Looking for a job that you can balance family life and make a living off of without working nights or Sundays? Are you a people person and love building relationships?

Do you have a passion for customer service? Merry Maids in Seminole County is a professional residential cleaning company that gives their clients the gift of time! We are locally owned and family operated and looking to add to our work family with the right individuals.

Benefits- what we offer you :

Medical, Dental, Vision insurance

401K

Paid Time off

NO SUNDAYS, NIGHTS, OR HOLIDAYS

Position Overview :

Provides general facilities administration support which may include data entry, system updates, inventory control, and ensuring client satisfaction.

Confirms customer appointments. Creates and updates schedules with new customer information and provide team members with daily appointments / routes.

Assistant with new hire paperwork, orientation, and training. Opportunity to meet with clients, identify their cleaning needs, and schedule cleaning services.

Responsibilities may include :

• Completes daily closeout process in the system inputting data for time spent at customer's home, mileage, update customer information, weekly submission of payroll, inputs sales leads into the computer, and updating accounts payable system with current invoices.
• Creates and updates schedules with new customer information and provide team members with daily appointments / routes.
• Schedules sales bids and generates ancillary revenue through additional services such as refrigerator, ovens, and window cleanings and pressure washing.
• Assists with new hire paperwork, orientation, and training.
• Assists HR compliance of the branch to include, associate files, I-9s, bulletin board postings, payroll, and annual safety training.
• Answers phones and directs calls to the appropriate parties.
• Confirms customer appointments, and client satisfaction on previous appointments.
• Prepares laundry for the following day.
• May rarely function as a team member or solo cleaner as needed.
• May occasionally function as an in-home consultant and conduct quality assurance checks.

Education and Experience Requirements

High school diploma / general education degree (GED) plus 2 years of customer service required

Knowledge, Skills, and Abilities

• Personal time management and organizational skills
• Verbal and written communication skills
• Dependable and adaptable to operate within a fast-paced work environment
• Ability to drive to customer homes as needed
• Ability to differentiate between variously colored cleaning products by identifying the color or product name
• Ability to define specific uses of cleaning products
• Ability to read and understand cleaning instructions indicated on customized service reports
• Microsoft Office applications (Word, Outlook, PowerPoint, Excel)

Compensation : $12-$14 / hr

Looking for a fun place to work, with a flexible schedule and competitive pay? Then come live the Merry Maids life!

As a Merry Maids team member, you would belong to an award-winning company and be a part of our close-knit team a team that works together to provide the best cleaning solutions and customer service to our clients.

We offer paid training, excellent work / life balance and real opportunities for advancement. You may start off as a team member, but you are then able to tailor a career path that matches your interests and goals including becoming a team captain, trainer, quality assurance supervisor or manager.

We take pleasure in improving our clients' lives by allowing them to spend more time with family or doing activities they enjoy.

As trusted in-home professionals, we form strong relationships with our clients and are often considered part of their extended families.

Ready to create brighter days for you and our customers?

Apply today!

This franchise is independently owned and operated by a Merry Maids franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.