We are looking for tenacious, self-motivated individuals that are well-versed in a customer-oriented environment and have a flawless reputation for putting the customer first.

The mission of our Customer Service Representative is to educate and navigate customers through service and product options available to them in their neighborhood.

We emphasize continuous learning and personal development, so there is always someone in your corner to support, help, and hold you accountable to your standards and goals.

Upon becoming a vital team member, you will start in a 2-3 week training class to receive a comprehensive education on our : Nationally recognized customer service and outreach tactics Detailed overview of products, services, and promotions available Complete instruction regarding our compliance regulations What are your day-to-day responsibilities as a Customer Service Representative?

Deliver an exceptional customer experience - ask questions to understand the customer's lifestyle and personal needs, encourage open communication and honesty, and provide product recommendations specifically curated to address their needs Meet with customers daily and enter each interaction with the highest degree of courtesy, professionalism, and kindness Track and process new orders, account upgrades, and de-escalate customer complaints to increase customer satisfaction Maintain a broad working knowledge of all products, services, and promotions available to our customers and stay current on industry-related news Participate in daily training sessions, virtual networking opportunities, and conference calls to review and discuss customer satisfaction targets, areas for improvement within the customer experience, develop sales techniques, and streamlining technical support.

May assist in onboarding, training, and mentoring new employees contingent on the success and reputation you build within our firm and amongst our clients and customers Perform other duties as assigned by Senior Management What skills are we looking for in a Customer Service Representative?

Empathy, patience, and consistency . When you are a Customer Service Representative, you are fully aware that you will help and work with multiple personalities.

Some customers may be irate, while others ask an endless amount of questions. You must be able to confidently manage all types of customers and scenarios with understanding and the same level of service every time.

Adaptability . The best part about working in a people-centric career is no day is ever the same. However, that means you need to be able to roll with the punches, walk into challenges with open arms, and handle surprises with a sense of humor.

Clear communication. You say what you mean and mean what you say. It is essential that customers fully understand the products and services described to them, promotions available, and their account information.

Work ethic. You cannot teach this, and there is a difference between being an efficient worker and a hard worker. An efficient worker is prepared every day and manages their schedule perfectly, so they can effectively help as many customers as possible.

Knowledge . Ultimately, your responsibility as a Customer Service Representative is to understand a customer's situation, provide product recommendations, answer questions, and be their go-to support throughout the order process.

You stay informed enough to respond to their inquiries adequately, and you are humble enough to say, "I'm not sure." Customers will appreciate your honesty, and in a reliable team-oriented environment like ours, everyone on the team is excited to help.

Thick skin. We may be an entrepreneurial-minded firm, but that doesn't change the fact we still believe the customer is always right.

The ability to swallow one's pride, accept negative feedback, and work to get better is essential for customer satisfaction and the growth of our organization.

It's time to join a company that emphasizes company growth as much as your personal growth. Apply now! Powered by JazzHR

Overview

Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the face" of PLS.

As such, they are accountable for delivering superior customer service. They also sell company products and services. The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures.

Responsibilities

Job Responsibilities :

• Providing outstanding customer service to ensure repeat business
• Promoting our products and services to current and potential customers
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using multiple computer applications to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Maintaining a safe, organized, and clean environment
• Performing other duties as instructed by management

Qualifications

Job Requirements :

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Strong verbal communication
• Ability to drive sales
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English / Spanish bilingual is a plus

Physical Requirements :

• Must be able to sit and / or stand for long periods of time.
• Ability to lift 15 lbs.
• Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels

Benefits :

Benefits for eligible employees include medical / dental / vision, 401k, vacation, opportunities for advancement, on-going training available.

We strive to demonstrate our Core Values in all positions at PLS :

Communication Customer Focus Integrity and Trust Teamwork Results

PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities.

If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team to make arrangements.

The decision on granting reasonable accommodation will be made on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

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We are looking for a customer-oriented service representative to act as a liaison, provide product / services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

• Effectively manage large amounts of incoming calls
• Generate sales leads;
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal / team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience
• Track record of over-achieving quot
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt / respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively
• High school degree

Additional information :

Salary : 16

Frequency : Per hour

Employment type : Full-time

We are looking for a customer-oriented service representative to act as a liaison, provide product / services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

• Effectively manage large amounts of incoming calls
• Generate sales leads;
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal / team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience
• Track record of over-achieving quot
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively
• High school degree

Additional information :

Salary : 16

Frequency : Per hour

Employment type : Full-time

We are looking for a Customer Service Representative to join our team and provide excellent customer service to our clients.

The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing general information about products and services.

This position requires strong communication skills, an ability to work in a fast-paced environment, and a commitment to providing exceptional customer service.

Responsibilities :

• Respond to customer inquiries in a timely and professional manner.
• Provide accurate information about products and services.
• Assist customers with product returns and exchanges.
• Resolve customer complaints in a timely and professional manner.
• Maintain customer records and provide customer feedback to management.
• Process orders and payments accurately and efficiently.
• Handle customer inquiries via phone, email, or chat.