Manage and resolve complaints by listening to patients, their families and visitors. Facilitate patient / families communication with physicians, nurses, or any other associate involved in patient's care.

Identify and document concerns, and direct investigations to resolve issues in a timely manner per regulatory requirements.

Serve as a patient experience leader / ambassador by providing relevant training such as service standards and problem resolution.

Should possess the following :

Excellent verbal and written communication skills

Ability to identify and troubleshoot critical issues

Self driven

Knowledge of NYS Patient Rights and related regulatory requirements

Computer proficient

Spanish Bilingual preferred

Education / Experience

Associate's Degree required

At least one year of work experience required

Department : Customer Service

Campus : MOSES

Employment Status : Regular Full-Time

Address : 111 East 210th Street, Bronx

Shift : Day

Scheduled Hours : 9 AM-5 : 30 PM

Req ID : 213660 Salary Range / Pay Rate : $58,500.00 $63,924.51

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the Montefiore Difference who we are at Montefiore and all that we have to offer our associates, please click here .

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture.

We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

N / A

Overview

Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the face" of PLS.

As such, they are accountable for delivering superior customer service. They also sell company products and services. The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures.

Responsibilities

Job Responsibilities :

• Providing outstanding customer service to ensure repeat business
• Promoting our products and services to current and potential customers
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using multiple computer applications to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Maintaining a safe, organized, and clean environment
• Performing other duties as instructed by management

Qualifications

Job Requirements :

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Strong verbal communication
• Ability to drive sales
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English / Spanish bilingual is a plus

Physical Requirements :

• Must be able to sit and / or stand for long periods of time.
• Ability to lift 15 lbs.
• Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels

Benefits :

Benefits for eligible employees include medical / dental / vision, 401k, vacation, opportunities for advancement, on-going training available.

We strive to demonstrate our Core Values in all positions at PLS :

Communication Customer Focus Integrity and Trust Teamwork Results

PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities.

If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team to make arrangements.

The decision on granting reasonable accommodation will be made on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

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We are looking for a customer-oriented service representative to act as a liaison, provide product / services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

• Effectively manage large amounts of incoming calls
• Generate sales leads;
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal / team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience
• Track record of over-achieving quot
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt / respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively
• High school degree

Additional information :

Salary : 16

Frequency : Per hour

Employment type : Full-time

We are looking for a customer-oriented service representative to act as a liaison, provide product / services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

• Effectively manage large amounts of incoming calls
• Generate sales leads;
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal / team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience
• Track record of over-achieving quot
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively
• High school degree

Additional information :

Salary : 16

Frequency : Per hour

Employment type : Full-time

We are looking for a Customer Service Representative to join our team and provide excellent customer service to our clients.

The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing general information about products and services.

This position requires strong communication skills, an ability to work in a fast-paced environment, and a commitment to providing exceptional customer service.

Responsibilities :

• Respond to customer inquiries in a timely and professional manner.
• Provide accurate information about products and services.
• Assist customers with product returns and exchanges.
• Resolve customer complaints in a timely and professional manner.
• Maintain customer records and provide customer feedback to management.
• Process orders and payments accurately and efficiently.
• Handle customer inquiries via phone, email, or chat.