Associate, Customer Service

643072BR

Why Kyndryl

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

We invest heavily in you not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term.

And we give back from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

Advise and guide the client regarding the use of a broad range of products, offerings, and services.

Following a standard call flow and problem-handing processes (scripted or not scripted), verify entitlement, perform problem determination, resolve, and close the problem, or route the incident record to the appropriate level of support.

Using technical resources and tools, support the client by answering questions and responding to client requirements.

Utilize the product, technology, industry and / or services skills to identify problems that may be related to product installation, update, configuration, operations, or performance.

Guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.

As a Kyndryl employee, you will be entitled to the following benefits :

• 5 weeks of paid vacation
• Elaborate education program for each employee - training during the work career, courses are lead by professional lectors;

e-learning education; flexible education plan for each job position

• Strong career opportunities
• Above standard Medical Care
• Subsidized price of Multisport card
• Discounts in Sports, Culture, Healthcare, Childcare, Finance, Electronics
• Preferential mobile tariffs
• Global Travel and Group Life Insurance
• Contribution to the Pension Fund
• Employee Assistance Program (24 / 7 helpline)
• Wellbeing program
• Parental bonding program (28 days of paid leave to spend with a newborn)

Required Technical and Professional Expertise

• Language : English + one of the following languages : FR, HU, DE, NL, IT, SP, PT, SP+PT, TR, AR.
• Customer service oriented.
• Verbal and written communication skills.
• Ability to analyze information and solve problems.
• Ability to deal with customer queries and issues in a timely manner.
• Great listening skills and passion to help others.
• Basic technical understanding.
• English : fluent; second language : fluent.

Preferred Technical and Professional Experience

Basic computer experience with Windows, Mac, or Linux operating systems.

Required Education

High School Diploma / GED

Preferred Education

Bachelor's Degree

Country / Region

Czech Republic

State / Province

BRNO-MĚSTO

City / Township / Village

Brno

Being You @ Kyndryl

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences.

But we’re not doing it single-handily : Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.

This dedication to welcoming everyone into our company means that Kyndryl gives you and everyone next to you the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.

That’s the Kyndryl Way.

Other things to know

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category

Technical Specialist

Role ( Job Role )

Customer Service Representative

Employment Type

Full-Time

Contract type

Regular

Position Type

Professional

Travel Required

No Travel

Company

Y018) Kyndryl Client Center, s.r.o.

Is this role a commissionable / sales incentive based position?

Associate, Customer Service Kyndryl Careers

Overview

Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the face" of PLS.

As such, they are accountable for delivering superior customer service. They also sell company products and services. The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures.

Responsibilities

Job Responsibilities :

• Providing outstanding customer service to ensure repeat business
• Promoting our products and services to current and potential customers
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using multiple computer applications to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Maintaining a safe, organized, and clean environment
• Performing other duties as instructed by management

Qualifications

Job Requirements :

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Strong verbal communication
• Ability to drive sales
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English / Spanish bilingual is a plus

Physical Requirements :

• Must be able to sit and / or stand for long periods of time.
• Ability to lift 15 lbs.
• Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels

Benefits :

Benefits for eligible employees include medical / dental / vision, 401k, vacation, opportunities for advancement, on-going training available.

We strive to demonstrate our Core Values in all positions at PLS :

Communication Customer Focus Integrity and Trust Teamwork Results

PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities.

If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team to make arrangements.

The decision on granting reasonable accommodation will be made on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

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We are looking for a customer-oriented service representative to act as a liaison, provide product / services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

• Effectively manage large amounts of incoming calls
• Generate sales leads;
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal / team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience
• Track record of over-achieving quot
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt / respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively
• High school degree

Additional information :

Salary : 16

Frequency : Per hour

Employment type : Full-time

We are looking for a customer-oriented service representative to act as a liaison, provide product / services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

• Effectively manage large amounts of incoming calls
• Generate sales leads;
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal / team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience
• Track record of over-achieving quot
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively
• High school degree

Additional information :

Salary : 16

Frequency : Per hour

Employment type : Full-time

We are looking for a Customer Service Representative to join our team and provide excellent customer service to our clients.

The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing general information about products and services.

This position requires strong communication skills, an ability to work in a fast-paced environment, and a commitment to providing exceptional customer service.

Responsibilities :

• Respond to customer inquiries in a timely and professional manner.
• Provide accurate information about products and services.
• Assist customers with product returns and exchanges.
• Resolve customer complaints in a timely and professional manner.
• Maintain customer records and provide customer feedback to management.
• Process orders and payments accurately and efficiently.
• Handle customer inquiries via phone, email, or chat.