Are you a Customer Service Representative that is looking to join one of the top companies within the Aviation Aircraft maintenance Industry?

Are you looking to further your career and grow? Do you have experience with key account management, customer service. Do you have experience with MRO industry.

Must speak French If you answered yes to those three questions, then apply today! Acara Solutions is seeking highly qualified candidates to work onsite with our customer in Miami, FL.

Interested? Here's what you'd do : -The Customer Service Manager position is responsible for providing quality and efficient customer service to customers through the daily management of assigned accounts.

• The customer Service manager is a key stakeholder to deliver the highest customer satisfaction, performance, and profitability on assigned accounts.
• Developing a solid and trusting relationship between major key clients and company-Resolving key client issues and complaints-Daily monitoring of assigned accounts including validation of quotes within ERP system-Participating in operational meetings with internal and external customers and other business units.
• Effectively reporting program status through Program Reviews, Weekly Status Reports, and maintenance of appropriate daily metrics to ensure progress is being accomplished toward accounts objectives.
• Ensuring that all commitments with customers are kept confidential.-Developing a complete understanding of key account needs-Managing communications between key clients and internal teams-Meeting all client needs and deliverables according to proposed timelines-Working as a liaison with repair management team, sales, logistics, managers, and team members from other departments to ensure the highest performance and quality of services and constantly improve customer satisfaction-Identifying and anticipating potential issues that may affect the performance and the profitability of the accounts.
• Lead and define action plan together with a cross-functional team to resolve the issues -Identifying part numbers' flow variations with sales and customers to help anticipating supply chain impact-Monitoring cost, including but not limited to : Parts, labor, Exchanges, Outsource, BER, O&A.
• Working with finance to maintain profit margin measures within assigned accounts.-Collaborating with sales team to maximize profit by up-selling or cross-selling-Planning and presenting reports on the account performance and quarterly initiatives to share with team members.
• Consistently analyzing client data to ensure GTA's and Contractual agreements are followed-Expanding relationships and bringing in new clients Here's what you'll get : Pay : 45k-47k.

Hours : 40 Hours / WeekLength : DirectSound like a good fit? APPLY TODAY About Acara SolutionsAcara is a premier provider of recruiting and workforce solutions-we help companies compete for talent.

With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes.

We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Required Skills / Qualifications : -High School Diploma or GED-Minimum of 2 years' experience as a key account management, customer service.

• Minimum of 2 years' experience in MRO industry.Preferred Skills / Qualifications : -Goal-oriented, organized team player-Encouraging to team and staff;
• able to mentor and lead-Self-motivated and self-directed-Excellent interpersonal relationship skills-Able to analyze data and sales statistics and translate results into better solutions-Excellent verbal and written communication skills;

be a listener, a presenter, and a people-person with a customer-oriented mindset-Basic computer skills and the Microsoft Office Suite, with emphasis on superior Excel skills-Knowledge of Quantum ERP.

English (French and Spanish)-Negotiation skills, with ability follow-through on client contracts-Ability to multitask and manage more than one client account -Proven results of delivering client solutionsAdditional Information : -Upon offer of employment, the individual will be subject to a background check and a drug screen-Be available to travel for Customer visits as needed.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.

The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

A large call center is hiring inbound Customer Service Agents. The position offers full time hours and is a permanent position.

Duties include answering calls from customers regarding their homeowners insurance policies. Perform data entry, accept payments over the phone, provide customer service as it relates to navigating the company website and other matters.

No Sales. You do not need to have insurance experience. Paid training is provided.

Benefits include : Medical, dental, vision along with paid time off, paid holidays and paid sick leave.

Minimum Requirements

Must have customer service / phone experience

Basic computer skills

Basic typing skills

Comfortable communicating over the phone

El Car Wash, one of South Florida's fastest-growing companies, is thrilled to be seeking candidates to join our team while offering a flexible career with above industry-average income and potential for long-term career growth.

We are seeking high-energy, motivated, and service-oriented team players to help us deliver the best experience possible to our customers.

Customer Service Advisors have a dynamic role in the organization, which includes loading vehicles into the wash tunnel, maintaining interior and exterior site cleanliness, interacting with customers regarding their onsite experience and experience and selling our Unlimited Wash Club memberships.

Company Principles : Dream Big

Dream Big

We dream big. We are building a large, profitable, growth company that is an industry leader.

People

• Our greatest strength is our people. Great people grow at the pace of their talent and are rewarded accordingly. Great people deliver and transform the organization.
• We recruit, develop and retain people who can be better than ourselves. We are measured by the quality and diversity of our teams.

Culture

• We are a company of owners. Owners take results personally and lead by example.
• We are never completely satisfied with our results. We take smart risks, and learn from our mistakes.
• The customer is our boss. We strive to be the best at serving our customers.
• We believe in common sense, efficiency and simplicity with our customers always in mind.
• We never take shortcuts. Integrity, hard work, quality and responsibility are key to building our company and our reputation.
• We work as a team and don’t take ourselves too seriously. We have fun and we collaborate to get results.

Benefits :

• Bonuses for all employees tied to membership sales
• Flexible scheduling for hourly positions
• Employer sponsored health insurance
• Employer sponsored 401K
• Paid vacation
• Free car washes

Requirements :

Candidates should be physically able to work on their feet in all weather conditions we experience in Miami. Weekend availability is required, along with reliable transportation to and from the job.

Employees who typically excel in this role have prior experience working in industries such as customer service, restaurants, general labor, landscaping, construction, car dealerships, military service, and auto shops.

Details :

• Hourly wages begin at $12-$13 per hour plus generous sales commissions with the potential to grow into $15+ per hour plus sales commissions as your progress through our training program.
• Comprehensive training is provided.
• Benefits include medical insurance, 401-K, Paid Time Off (PTO), and flexible scheduling.
• All employees also enjoy free car washes!
• We have two open positions immediately to fill. The first is a Hospitality based sales role, where you will greet customers, and be graded on your ability to sell Unlimited Car Wash Memberships.
• The second role available is for our loader position. You will guide customers onto the conveyor with a sense of urgency and a smile!
• All employees will have the opportunity to cross-train after our Grand Opening!

Based in Miami, El Car Wash is one of the fastest growing companies in Florida with 30 open stores growing to over 50 in the next year.

This growth provides an opportunity for our team members to have make an impact and have a long-term career with increasing responsibility and earnings potential.

The company is well capitalized and an industry leader that is currently attracting top talent in the hospitality and retail industries across all key functions.

Job Description

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Qualifications

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install / Move / Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational / customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Education and Experience :

Typically requires technical school certification or equivalent of 2-4 years of relevant experience

Certifications and / or Qualifications :

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required

Skills :

• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit

Additional requirements may exist if offer of employment is extended

Additional Information

All your information will be kept confidential according to EEO guidelines.

SAVAGE IS HIRING!!! Are you looking for a company that values you for the work you do? Our Customer Service Representatives come to Savage for the challenge, growth, and focus on safety, but they stay because of the outstanding culture that exists here.

Our company was founded on processing and transporting materials for our customers. We understand and respect our Team Members as the lifeblood of what we do.

Team Members are encouraged to find a better way and are enabled to do things they never dreamed possible .

These are just a few of the benefits you can expect from working with Savage :

• Excellent benefits including medical, dental, vision, and 401(k) with a match
• Paid Holidays, Profit Sharing, & Paid Time Off
• Miltary Friendly Employer

Position Overview :

As the Customer Service Representative, your primary responsibilities will consist of providing administrative support to the Operations Manager and team.

You will provide all data entry into financial and rail-related systems to provide timely and accurate information for management's review.

Here is what you will be doing :

• Manage customer orders and inventory systems.
• Answer phones and assist with customer needs
• Accountable for all office functions by maintaining control of the ability to meet customer expectations
• Monitor Emails throughout day for order status changes / additions, other customer needs
• Enter customer orders and railcar shipments in Savage systems inventory and have verified prior to railcar / truck arrivals by another employee
• Faxing / emailing of Bill of Ladings to customers and designated parties (as required)
• Prepare documentation for truck arrivals and departures (Bill of Lading, Truck Arrival Checklist).
• Contact carriers to schedule pick up times
• Inform customers of impacts to deliveries
• Prepare load schedule for next day's loads
• Insure all railcars' Inbound and Outbound inspections are completed before filing
• Provide Safety Briefing to new drivers, vendors and visitors
• Follow company / customer policies and procedures (i.e. internal controls, record retention, verifications, etc.)

Requirements of a successful Customer Service Representative :

• Knowledge of Fundamentals of Customer Service
• Ability to think ahead and anticipate the needs of Customers and Team Members
• Knowledge of MS Office Suite including Word, Excel, and PowerPoint
• Knowledge of principles and practices of organization, planning, records management, research, and general administration
• Able to follow written and / or verbal instructions with minimal supervision
• Dependable and shows up for scheduled work shifts
• Conducts themselves in a professional manner at all times
• Can follow all rules and procedures as outlined by Savage
• High School Diploma or GED equivalent

Here are some of the physical requirements for this role :

• Coordinator will work on-site
• Must be able to sit for long periods

Additional Information :

The complete job description is available upon request

Savage has been designated as a 2022 Military Friendly Employer .

Savage is an Equal Opportunity Employer and maintains a drug free workplace.

California Residents : Job Applicant Privacy Notice

For more information or questions about opportunities at Savage, please contact our Talent Acquisition Team . Apply Now