Job Description

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Qualifications

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install / Move / Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational / customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Education and Experience :

Typically requires technical school certification or equivalent of 2-4 years of relevant experience

Certifications and / or Qualifications :

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required

Skills :

• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit

Additional requirements may exist if offer of employment is extended

Additional Information

All your information will be kept confidential according to EEO guidelines.

A large call center is hiring inbound Customer Service Agents. The position offers full time hours and is a permanent position.

Duties include answering calls from customers regarding their homeowners insurance policies. Perform data entry, accept payments over the phone, provide customer service as it relates to navigating the company website and other matters.

No Sales. You do not need to have insurance experience. Paid training is provided.

Benefits include : Medical, dental, vision along with paid time off, paid holidays and paid sick leave.

Minimum Requirements

Must have customer service / phone experience

Basic computer skills

Basic typing skills

Comfortable communicating over the phone

El Car Wash, one of South Florida's fastest-growing companies, is thrilled to be seeking candidates to join our team while offering a flexible career with above industry-average income and potential for long-term career growth.

We are seeking high-energy, motivated, and service-oriented team players to help us deliver the best experience possible to our customers.

Customer Service Advisors have a dynamic role in the organization, which includes loading vehicles into the wash tunnel, maintaining interior and exterior site cleanliness, interacting with customers regarding their onsite experience and experience and selling our Unlimited Wash Club memberships.

Company Principles : Dream Big

Dream Big

We dream big. We are building a large, profitable, growth company that is an industry leader.

People

• Our greatest strength is our people. Great people grow at the pace of their talent and are rewarded accordingly. Great people deliver and transform the organization.
• We recruit, develop and retain people who can be better than ourselves. We are measured by the quality and diversity of our teams.

Culture

• We are a company of owners. Owners take results personally and lead by example.
• We are never completely satisfied with our results. We take smart risks, and learn from our mistakes.
• The customer is our boss. We strive to be the best at serving our customers.
• We believe in common sense, efficiency and simplicity with our customers always in mind.
• We never take shortcuts. Integrity, hard work, quality and responsibility are key to building our company and our reputation.
• We work as a team and don’t take ourselves too seriously. We have fun and we collaborate to get results.

Benefits :

• Bonuses for all employees tied to membership sales
• Flexible scheduling for hourly positions
• Employer sponsored health insurance
• Employer sponsored 401K
• Paid vacation
• Free car washes

Requirements :

Candidates should be physically able to work on their feet in all weather conditions we experience in Miami. Weekend availability is required, along with reliable transportation to and from the job.

Employees who typically excel in this role have prior experience working in industries such as customer service, restaurants, general labor, landscaping, construction, car dealerships, military service, and auto shops.

Details :

• Hourly wages begin at $12-$13 per hour plus generous sales commissions with the potential to grow into $15+ per hour plus sales commissions as your progress through our training program.
• Comprehensive training is provided.
• Benefits include medical insurance, 401-K, Paid Time Off (PTO), and flexible scheduling.
• All employees also enjoy free car washes!
• We have two open positions immediately to fill. The first is a Hospitality based sales role, where you will greet customers, and be graded on your ability to sell Unlimited Car Wash Memberships.
• The second role available is for our loader position. You will guide customers onto the conveyor with a sense of urgency and a smile!
• All employees will have the opportunity to cross-train after our Grand Opening!

Based in Miami, El Car Wash is one of the fastest growing companies in Florida with 30 open stores growing to over 50 in the next year.

This growth provides an opportunity for our team members to have make an impact and have a long-term career with increasing responsibility and earnings potential.

The company is well capitalized and an industry leader that is currently attracting top talent in the hospitality and retail industries across all key functions.

SAVAGE IS HIRING!!! Are you looking for a company that values you for the work you do? Our Customer Service Representatives come to Savage for the challenge, growth, and focus on safety, but they stay because of the outstanding culture that exists here.

Our company was founded on processing and transporting materials for our customers. We understand and respect our Team Members as the lifeblood of what we do.

Team Members are encouraged to find a better way and are enabled to do things they never dreamed possible .

These are just a few of the benefits you can expect from working with Savage :

• Excellent benefits including medical, dental, vision, and 401(k) with a match
• Paid Holidays, Profit Sharing, & Paid Time Off
• Miltary Friendly Employer

Position Overview :

As the Customer Service Representative, your primary responsibilities will consist of providing administrative support to the Operations Manager and team.

You will provide all data entry into financial and rail-related systems to provide timely and accurate information for management's review.

Here is what you will be doing :

• Manage customer orders and inventory systems.
• Answer phones and assist with customer needs
• Accountable for all office functions by maintaining control of the ability to meet customer expectations
• Monitor Emails throughout day for order status changes / additions, other customer needs
• Enter customer orders and railcar shipments in Savage systems inventory and have verified prior to railcar / truck arrivals by another employee
• Faxing / emailing of Bill of Ladings to customers and designated parties (as required)
• Prepare documentation for truck arrivals and departures (Bill of Lading, Truck Arrival Checklist).
• Contact carriers to schedule pick up times
• Inform customers of impacts to deliveries
• Prepare load schedule for next day's loads
• Insure all railcars' Inbound and Outbound inspections are completed before filing
• Provide Safety Briefing to new drivers, vendors and visitors
• Follow company / customer policies and procedures (i.e. internal controls, record retention, verifications, etc.)

Requirements of a successful Customer Service Representative :

• Knowledge of Fundamentals of Customer Service
• Ability to think ahead and anticipate the needs of Customers and Team Members
• Knowledge of MS Office Suite including Word, Excel, and PowerPoint
• Knowledge of principles and practices of organization, planning, records management, research, and general administration
• Able to follow written and / or verbal instructions with minimal supervision
• Dependable and shows up for scheduled work shifts
• Conducts themselves in a professional manner at all times
• Can follow all rules and procedures as outlined by Savage
• High School Diploma or GED equivalent

Here are some of the physical requirements for this role :

• Coordinator will work on-site
• Must be able to sit for long periods

Additional Information :

The complete job description is available upon request

Savage has been designated as a 2022 Military Friendly Employer .

Savage is an Equal Opportunity Employer and maintains a drug free workplace.

California Residents : Job Applicant Privacy Notice

For more information or questions about opportunities at Savage, please contact our Talent Acquisition Team . Apply Now

As a customer service or floor / store associate, you will be responsible for working closely with customers to determine their needs, answer their questions about your products and recommend the right solutions.

You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction.Ensure high levels of customer satisfaction through excellent service Assess customers' needs and provide assistance and information on product features Welcome customers to the store and answer their queries Go the extra mile Maintain in-stock and presentable condition assigned areas Actively seek out customers in store Remain knowledgeable on products offered and discuss available options Team up with co-workers to ensure proper customer service Build productive trust relationships with customers