Customer Service

26 Weeks

Days

Bestica Healthcare has an immediate opening for the following position : Customer Service in San Diego, CA 92111

Requirements :

1. H.S Diploma, GED or Equivalent

2. 1 year of experience as a Customer Service Representative in a healthcare setting such as a hospital, medical group, health insurance or other RBO

3. Knowledge of medical terminology to include ICD-10 codes, CPT codes, and HCPC codes

4. Computer skills to include Excel, Word, Outlook and data entry systems

5. Must have experience explaining EOB's

Job Description :

Under the supervision of the Customer Service Supervisor, the Customer Service Representative's primary job function is to promote favorable relationships with members, providers, and health plans through the prompt, accurate and courteous resolution of issues including but not limited to the following : authorization processing, claim research, coordinating translation services, and Primary Care Provider changes.

Why Bestica :

• Experience one-on-one dedicated support throughout the entire assignment process
• Enjoy great pay rates and bonus opportunities
• Weekly pay with direct deposit
• Continual assignment opportunities for travel throughout the nation
• Housing stipends provided
• Reimbursement or Healthcare benefits available

We at Bestica believe our success is a direct result of hard work and outstanding employee dedication. Our environment is dynamic, friendly, and collaborative.

We foster a positive culture, where innovation and synergy are encouraged to build our workplace into a community of like-minded, passionate people.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If this opportunity aligns with your capabilities and career desires, please take a moment to visit our website at Besticahealthcare.com

Job Description

About Acrisure

Acrisure is a fast-growing fintech leader that operates a global insurance broker. The Company has grown from $38 million to $3.

9 billion in revenue since 2013 and deploys the best of Human and Artificial Intelligence (AI) at scale to reimagine financial service product distribution.

Acrisure employs over 14,000 employees across thirteen countries. Led by co-founder, Chairman and CEO Greg Williams, Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management.

Acrisure’s massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.

Job Summary :

The Customer Support Representative (CSR) primarily supports the AAS Account Management organization with group insurance renewals and quotes as well as other administrative support functions designed to improve customer data quality, communication, and overall customer engagement for the micro and small market group insurance segment (

Responsibilities :

Support Account Managers, Team Leader and peer CSR’s with renewals, quotes, carrier and customer communication and related activities

Collect missing information from customers, carriers, and other partners as appropriate

Maintain customer information in Agency Management System (AMS)

Complete weekly customer AMS workflow and related activities

Update policy information, rates and census data in Benefit Administration Platform and AMS

Follow up on service issues and coordinate customer response

Prepare employee communications for renewals and enrollment period

Update census and plan features

Other duties as required

Requirements :

Able to work independently and within a team environment

Familiarity with AMS or similar customer relationship management software

Embraces customer success and demonstrates a can do attitude

Demonstrates attention to detail and strong organizational skills while working in fast-paced environment

Can manage multi customer related activities simultaneously

Education / Experience :

Bachelor’s Degree preferred

2 years insurance experience, group insurance preferred

Familiarity with AMS or related CRM tools and proficient with MS Office products

Positive track record working in customer service

Benefits & Perks :

Competitive Compensation

Industry Leading Healthcare

Savings and Investments

Charitable Giving Programs

Offering hybrid work option

Opportunities for Growth

Educational Resources

Generous time away

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture whose Founding Partners include Acrisure, Russell Wilson and Ciara, and Russell Westbrook.

The venture focuses on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises.

Additionally, in its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

Pay Details :

Annual Salary : $60,000 - $69,000

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises.

In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

To Executive Search Firms & Staffing Agencies : Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement.

All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee.

This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.

JOB SUMMARY :

This position is responsible for administering the Collection Philosophy of Rady Children's Hospital San Diego for all self-pay accounts.

The Customer Service Specialist I will identify accounts with a self-pay balance after insurance has paid and those without insurance and will collect on those accounts.

The incumbent will assist the families with financial assistance applications. The incumbent will work with families to establish payment plans in accordance with hospital policy and monitor the payment plans for compliance.

The Customer Service Specialist I will receive incoming telephone calls and assist families with information pertaining to their accounts, understanding statements, and previous insurance payments.

Incumbent will check Medi-Cal eligibility, apply share of costs, and update accounts with insurance information. The Customer Service Specialists will receive patient complaints in regards to billing and take appropriate action, based upon policy and procedures.

MINIMUM QUALIFICATIONS :

High School Diploma, GED or equivalent

2 years of experience

PREFFERED QUALIFICATIONS :

Associate's Degree

3 years of experience

Bilingual English / Spanish

The expected hiring range for this position is $20.00 to $27.50

Rady Children’s Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector.

The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates.

Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity.

Benefits include : Medical, dental, vision, life insurance and even pet insurance A Retirement plan with company matching A Wellness program Tuition Assistance Employee Recognition Awards & Team Rady (an annual event honoring all employees) Discounts on events and attractions around San Diego Many other opportunities to give back and have fun!

Description

An AMAZING opportunity for a Customer Service Associate for a great company located in Mission Valley. Stable, excellent pay and benefits! Contract to hire position.

Offering $ 100% onsite. This position will start ASAP!

The Aftermarket Customer Service role supports the Aftermarket by providing a high level of customer service to dealers and distributors regarding sales orders, parts availability, parts pricing, supplier information or any other customer requests or needs.

Job Duties :

• Responsible for communication with customers and sales directors regarding the delivery of manufacturers parts
• Interacting with both internal departments as well as outside vendors to provide accurate reports and invoicing
• Customer delivery reporting responsibilities
• Analyze inbound and outbound shipments, track, trace, and troubleshoot discrepancies
• Provide statistical information on shipments
• Data reconciliation with proprietary software and systems
• Distribute and generate weekly inventory reports and updates for brokers / carriers
• Audit and enter information into CRM, maintaining accuracy
• Coordinate customer needs and special requests with timeliness and diplomacy
• 1-2 years’ experience in customer service role (Automotive, Aftermarket Parts, of Dealer industry experience is a plus)
• HS Diploma or GED
• Excellent communication, organization and decision-making skills with the ability to meet deadlines
• Excellent MS Office including Excel
• Some ERP or SAP experience is a plus

We are a rapidly growing company that has more clients than we can see. We understand that it is a good problem to have, but we need more qualified people that will help us keep up with our growth.

What we do is coordinate benefits for labor unions, credit unions, and associations. Working with police departments, firefighters, teachers, postal workers and other labor unions as well.

We have set up direct relationships with over 5,000 union associations around Southern California. The role of a customer service representative is to simply educate these members who request information about the benefits that are available to them through their union affiliation.

What we desire in a candidate : self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development, a willingness to learn, and exceptional people skills.

What we provide is a genuine career opportunity : training and mentorship, growth opportunities, and financial success .

EMPLOYMENT TYPE : FULL TIME SALARY RANGE : $45,000 - $75,000 + Weekly Bonus Requirements for consideration : Flexible hours Fluent in English No experience necessary.

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