JOB TITLE : Customer Service Agent

Shift / Hours : Monday Friday 7am-4 : 30pm (OT as required, 1 hour lunch)

Assignment Duration : Temporary (06 / 26 / 2023 - 08 / 11 / 2023)

JOB SUMMARY :

• Good data entry / typing skills
• Good phone / customer service skills
• Have intermediate / advance knowledge with excel.

JOB SUMMARY :

• To be the primary interface between Pilot Freight Services, customers, sales, system operations and vendors. To provide quality customer service, while meeting company policies and procedures.
• ESSENTIAL FUNCTIONS :
• Answering of phones professionally and timely.
• Answering and responding to e-mail requests timely.
• Turn quotes around within 30 minutes.
• Distribute customer / agent / station requests for follow up when needed.
• Other requests needing attention but not limited to; customer returns, alternate phone numbers, address changes, dock check requests, hard copy POD requests, third party pickup requests, trace note requests.
• Accurately complete entry of pickup / quote information.
• Ensure routing / dispatch is aware of any special instructions / cut offs.
• Tracking and tracing of shipments.
• Communicating to customers and sales regarding issues.
• Research of shipments for Corporate requests / reports.
• Research of shipments for Accounting requests / reports.
• Understanding TSA regulations.
• Support other departments when needed (routing, dispatch, inbound).
• Understand and accurately know how to use OAG, KSMS and other resources or tools provided.
• Completion of specific assigned duties / accounts.
• Able to work overtime and weekend on call rotations.
• Other duties assigned deemed necessary by the Customer Service Supervisor.

SKILLS / COMPETENCIES :

• Must be able to type accurately at least 35 WPM.
• Intermediate level Excel and Word.
• Excellent written and verbal skills.
• Ability to manage deadlines.

EDUCATION :

• High School Diploma or equivalent.
• Certifications, if applicable.

JOB DESCRIPTION

Come create your career with Volt

Volt is immediately hiring a Customer Service Representative in Rancho Santa Margarita, CA.

As a Customer Service Representative you will :

• Manage incoming calls
• Assist customers promptly and professionally
• Order Entry
• Data Entry
• Filing
• Some AR calls

This is a Full-Time opportunity.

The ideal candidate will have :

• Must be able to speak and read English
• Ability to work in a fast-paced environment both independently and as part of a team
• Strong at multitasking
• Being prompt and reliable are a must

Pay Rate : $18.00-$20.00 per hour DOE

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits : Volt offers benefits (based on eligibility) that include the following : health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at .

Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.

S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Job ID : 392341

How we invest in you

With Volt, you gain more than a job. We also have you covered with benefits, perks, training and more.

Right-fit Roles

Your skills, your schedule, your goals.

Our recruiters know how to find your perfect job.

Benefits

Medical, dental and vision are just the beginning! Ask our team for the full list of perks and benefits.

Are you looking to make a long-lasting impact on the business you work with? Looking for a clear path to advancement? Want to be developed along the way?

Good with people? DESCRIPTION : We are looking for a passionate Customer Service Associate who will partner with and ensure the long-term success of our customers.

You will be responsible for developing relationships within your assigned territory, and connecting with key decision-makers directly.

You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Customer Service Associate Responsibilities : Execute day to day customer service, sales, marketing, and campaign management Manage the implementation and delivery of a key client’s activity, maximizing performance, return on investment, and identifying the opportunity to expand customer experiences and sales Own all problem-solving, troubleshooting, client campaign requests, media planning, and key implementations Build customer and client relationships through customer service excellence and balance their campaign needs with your proactive approach Get your hands dirty with team building, growth, and expansion efforts Customer Service Associate Benefits : A plethora of bonuses and incentives : sporting events, concert tickets, and giveaways Trips to cool places like Puerto Rico, LA, Atlanta, Cancun, and the Bahamas! Daily team development activities Sponsored lunch parties After hour work gatherings : intramural games / sports One on one development from company executives Annual awards and recognition Holidays off Investment in your growth and progression #LI-Onsite Powered by JazzHR

We are a rapidly growing company that has more clients than we can see. We understand that it is a good problem to have, but we need more qualified people that will help us keep up with our growth.

What we do is coordinate benefits for labor unions, credit unions, and associations. Working with police departments, firefighters, teachers, postal workers and other labor unions as well.

We have set up direct relationships with over 5,000 union associations around Southern California. The role of a customer service representative is to simply educate these members who request information about the benefits that are available to them through their union affiliation.

What we desire in a candidate : self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development, a willingness to learn, and exceptional people skills.

What we provide is a genuine career opportunity : training and mentorship, growth opportunities, and financial success .

EMPLOYMENT TYPE : FULL TIME SALARY RANGE : $45,000 - $75,000 + Weekly Bonus Requirements for consideration : Flexible hours Fluent in English No experience necessary. Powered by JazzHR

Salary : $39,.23 - $50,.59 Annually USD

Job Description

Description

Classification : AFSCME Represented, Non-exempt

Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible.

Responsible for the flow of customer queries and complaints. To do well in this role, incumbent need to be able to remain calm when customers are frustrated and have experience working with computers.

SUPERVISION RECEIVED AND SUPPORT / GUIDANCE EXERCISED

• Receives direct supervision from the department Manager
• Receives lead direction from senior department staff
• Receives functional guidance from higher level staff

SHRA's mission is to revitalize communities, provide affordable housing opportunities, and to serve as the Housing Authority for the City and County of Sacramento.

In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits.

Some of these benefits include :

• Fully paid medical / dental benefits for full family
• CalPERS Pension Retirement
• Student Loan Reimbursement and Tuition Reimbursement up to $5, / year
• 12 paid holidays + 3 floating holidays (accrued)
• 2 weeks vacation per year (accrued) + 12 days sick leave (accrued)

This position will require working onsite in Sacramento, CA.

Essential Areas of Responsibility

Customer Service :

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller / visitor
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing work orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints after calls and / or visits
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• foster ongoing relationships by resolving any issues quickly

Community Resident Support

• Respond to rental inquiries made by phone, internet and walk-in traffic with an objective of securing appointments;
• Perform administrative duties related to the on-site marketing function.
• Exercise discretion as it relates to confidential resident, property and company information.
• Assist residents with work order requests, ensuring quality and timely completion
• Maintain Legal Compliance with company standards and applicable laws, e.g., Fair Housing and Landlord / Tenant laws

Education & Experience

Experience : Experience working in a customer support environment.

Education : High school diploma, general education degree or equivalent.

Licenses and Certificates : Must possess and maintain an applicable California Driver License and a driving record acceptable to the Agency's insurance carrier.

Physical Abilities and Work Environment : Position may require prolonged sitting, standing, walking, and reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily office activities.

May be required to drive during inclement weather conditions. The position also requires frequent grasping, repetitive hand movement and coordination in preparing statistical reports and data using a computer keyboard.

Depending on the physical office location occasional use of stairs and walking on uneven ground, Additionally, the position requires reading correspondence, statistical data, and using a computer.

Acute hearing is required when providing phone and face-to-face service. The need to lift, drag and push files, paper and documents weighing up to 25 pounds also is required.

Other Requirements : May be required to take and successfully pass a pre-employment physical examination.

OTHER DUTIES :

All employees may be assigned, and required to carry out, additional duties at any time. An employee with a known disability will only be assigned additional duties when the duty being added is an essential function of the position, or can be carried out with reasonable accommodation.

Every employee is expected to participate in discussions of individual, department and Agency performance and work on problem-solving teams as assigned.

Any employee serving on a problem-solving team may be asked to carry out the role of team leader.

Any person driving for Sacramento Housing and Redevelopment Agency must maintain a valid driver's license on his / her person, and demonstrate compliance with the motor vehicle law, standards of courtesy on the road and attention to safety.

All drivers must maintain their insurability.

EXAMINATION :

Only up to candidates may be invited to the written examination. Only up to 32 who pass the written examination may be invited to the oral exam.

Both the written and the oral must be passed in order to be placed on the eligible list for this classification.

Candidates will be reviewed on June 30, July 14, and July 28.

This position will require working onsite in Sacramento, CA.

Job Duties & Responsibilities

Knowledge, Skills and Abilities Required to perform essential job functions :

This position requires the ability to work any of the 7 days of the week, 52 weeks of the year. It is critical that individuals possess the ability to work their scheduled hours plus any other hours scheduled in order to complete the job;

must attend training classes as scheduled. Work schedules and location assignments are subject to change.

• Ability to stay calm and remain professional and courteous with customers at all times
• Excellent verbal and written communication skills
• Exhibit superior customer service skills, communicate well over the phone
• Perform a variety of administrative tasks
• Be motivated by being key support to the office
• Display a willingness to help and collaborate with internal and external customers.
• Ability to work closely and well with others in a team environment.
• Ability to discern necessary information and assign tasks to crews to be completed
• Knowledge of Microsoft Word and Excel software programs.
• Ability to self-manage and prioritize.
• Multi-tasking is key to success
• Exceptional customer relations skills

As a condition of employment with SHRA, this employee will be required to complete a COVID-19 vaccination recommended by the Centers for Disease Control and Prevention and approved by the U.

S. Food and Drug Administration (including for emergency use) and provide proof of vaccination to the Human Resources Department prior to employment.

Closing Date / Time : 7 / 28 / 5 : 00 PM Pacific

Job Address

Sacramento, California United States